The Hotel Chester
Top rated by guests





9.1Outstanding
(1,068 Ratings)
"Location, property and staff all excellent 👍"
Verified guestDon't miss out! Price and availability may change
5-Star Hotel
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
Well set in the center of Chester, The Hotel Chester is within a 10-minute walk of Chester Racecourse and 3.9 miles of Chester Zoo. This 5-star hotel offers luggage storage space. The hotel features a hot tub, a 24-hour front desk and free WiFi.
Free WiFi/internet
Air conditioning
Non-smoking
Pets allowed
Heating
WiFi/Internet
Hot tub/Jacuzzi
Family friendly
Smoking allowed
Key access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
Top rated by guests
9.1Outstanding
(1,068 Ratings)
"Location, property and staff all excellent 👍"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
10.0 / 10.0
Location, property and staff all excellent 👍
10.0 / 10.0
Such a pretty hotel. Gorgeous decor. We went at Christmas time and it looked like a Dickensian house decorated with lanterns and foliage. Gorgeous!
Superb location. We loved everything!
Nothing
10.0 / 10.0
amazing location, perfect for my partners birthday, the bed was so comfy
nothing, it was perfect
9.0 / 10.0
Location, styling, bed and bedding, staff welcome
Lack of proper wardrobe or suitcase stand
10.0 / 10.0
Great location. Best hotel we’ve stayed in for a long time. So relaxing and room was amazing.
N/A
10.0 / 10.0
Hands down the best accomodation I had on my trip. The tree house was beautiful, clean, quiet, warm, well equipped. Property perfectly located, staff kind and courteous. Can’t recommend highly enough.
Nil
10.0 / 10.0
Gorgeous clean room. Lovely staff. Great location
Nothing
10.0 / 10.0
Great location and extremely easy to park. Apartment was lovely and staff very helpful and friendly
Nothing
4.0 / 10.0
Comfortable matresses
Extremely noisy outside into early hours, and noisy guests returning, very late. Apparently there were complimentary earplugs in bedside drawer but how would one know that. Only one brand of tea, two sachets Nescafé with powdered milk. Creepy antler thing hanging from ceiling!
9.0 / 10.0
Great location, nice rooms and staff.
No criticisms at all.
10.0 / 10.0
This hotel went above all our expectations. We stayed just one night. Our room was called Boutique. Very modern, clean, and comfortable. Our room had a very large superking bed, smart tv, small table and two chairs. A small kitchenette with a two ring hob, microwave, kettle, utensils plates, pans, and minbar fridge. The minibar was stocked with beers, wine, soft drinks and water at an extra cost and complimentary milk, tea coffee, hot chocolate, biscuits, and sweets. Fresh towels and beautiful bedding. They really have thought of everything. There was also an ironing board iron and hair dryer.
Wet room with toilet sink and shower, very modern and beautiful.
The location was just perfect with a multistorey car park right next-door at a cost of £16 for 24 hours. Very reasonable for a city centre.
In walking distance to the high streets with tons of shops bars and restaurants.
Chester is a beautiful historic city with plenty of options for things to do.
Overall a fantastic place to stay in a beautiful city.
5* accommodation and highly recommended.
There wasn't anything we didn't like.
10.0 / 10.0
Staff was excellent very welcoming even showed us to our room,the bed wow myself and my partner agreed it was the best night's sleep we ever had and we have a comfy bed at home .highly recommended
7.0 / 10.0
It was close to the main centre and very comfortable and very luxurious.
USB ports on bedside didn’t work on side closest to the bathroom and heated mirror didn’t work. Very small problems really.
10.0 / 10.0
Friendly and welcoming staff, bed so comfy an room spotless.
N/a
8.0 / 10.0
Great location
Temperature of the rooms was difficult to manage
10.0 / 10.0
Everything, amazingly clean, perfect location, room was perfect.provided us with a dog bed and food bowls as we took our dog, staff very friendly, looking forward to returning.
Nothing
10.0 / 10.0
Absolutely stunning romantic and just fantastic
My only criticism is having a table and a mirror to do hair I had to pull the kitchen table to the plugs for straighteners
10.0 / 10.0
Decor, staff, quietness, location, sleep quality, shower EVERYTHING
Nothing
10.0 / 10.0
The bed was absolutely the most comfortable bed I have ever slept in. I will be back next year without a doubt.
10.0 / 10.0
Loved the decor in the rooms, amd the scent throughout the hotel was lovely.
Lauren and the staff were great. Very friendly and accommodating.
Two minutes walk from the heart of Chester.
Definitely recommend a stay at this hotel
Everything was exceptional, the only thing really, is that it is a bit pricey, but the place is unique so no issues really
8.0 / 10.0
Great staff on the front and a very cosy and relaxed atmosphere. Great location for getting around Chester and a good pub next door.
The television took a bit of time to get working, but just turned this off and on at the socket and it resolved the issue.
10.0 / 10.0
All of it! Our room (Money Penny) was fantastic!
Nothing, it was all good
8.0 / 10.0
Staff, location
Issue with the TV not working correctly
10.0 / 10.0
Everything!
10.0 / 10.0
The location is great as it’s slap bang in the centre of Chester and the parking is next door, so no traipsing through the city with your luggage.The apartment was exceptionally clean and beautifully decorated. The staff were very friendly and super helpful. I’ve booked again !!
Loved everything
10.0 / 10.0
The room was beautiful & so clean
10.0 / 10.0
Stayed in The Treehouse, loved it definitely a one off apartment
If you visit Chester this is the place to stay
8.0 / 10.0
The bed was comfortable. There were plenty of towels and the staff were very friendly
The toilet seat was broken, the light on the bathroom mirror didn’t work and the window sills were damaged
8.0 / 10.0
Comfy beds, lovely decor.
No shower screen, no parking on site (it cost £15)
9.0 / 10.0
We got upgraded to room 1762, thank you Lauren. Oozed luxury. Plenty of beverage choices. Nice touch of a sweet jar.
The Super King was too soft for my liking.
10.0 / 10.0
The location was good, but no chance of a good view as the front faced a car park whilst the view from the room was rear facing and over looking some building work. However, with the curtains shut, it was a nice place. It is a dog friendly place and 2 dog beds and dishes were provided and appreciated. The staff were good and were able to take on our luggage before check-in and after check-out which was a big help. Once booked, our questions were answered promptly.
There were 2 TV's in the bedroom and living room. After turning off the bedroom TV, we couldn't get it back on again. It wasn't a problem.
5.0 / 10.0
Clean and stylish
Very noisy
10.0 / 10.0
Central location
A bit noisy at night, thought I heard people moving chairs at 11pm
10.0 / 10.0
Staff were incredibly welcoming and attentive from before we even arrived . The room itself was very clean and cozy and had nothing to fault . Bed was great for post marathon rest ! Would stay again 10/10
10.0 / 10.0
Stayed in the elegance room which was beautiful and clean, purchased the romance package which made the stay that little bit more special, lovely welcoming reception area and staff were brilliant
7.0 / 10.0
The room was really well appointed and right in the city centre.
Room could have been cleaner and was incredibly hot even in October.
10.0 / 10.0
Excellent service with very friendly staff, the room was huge and so nicely presented, we took our dog on his first holiday and he had the best time ☺️ We just wish we could have stayed for longer
10.0 / 10.0
The apartment was spacious, well kept and clean, and was only a few minutes walk from Eastgate Street where most of the local shops, bars and restaurants are.
Parking at the nearby Grosvenor Shopping Centre was £15 for under 24 hours which was very handy.
Staff were fantastic, the Manager Lauren went above and beyond to make the stay for myself and partner as smooth and enjoyable as possible - absolutely faultless service, 10/10.
I would strongly recommend The Hotel Chester to anyone looking for somewhere to stay in Chester City Centre.
There was nothing about the apartment I didn't like.
8.0 / 10.0
Lovely room, fabulous shower, staff really kind and helpful
The nearby late night venue (the Church) was VERY loud on a Saturday night until 2am! Not at all the fault of the hotel and obviously a city centre location risks some late night noise but it was the only downside that might affect me booking here again.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at The Hotel Chester. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is The Hotel Chester pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at The Hotel Chester?
We found 14 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, pets allowed, and heating.
