Brook Mollington Banastre Hotel & Spa

Easy access to Chester

Wasn’t that clean lads smoking weed outside our window toilet wouldn’t flush right leak dripping on to floor and toilet seat no glasses in the room

A nice traditional hotel, just on the outskirts of Chester. Excellent pool, jacuzzi and sauna area. Nice restaurant and bar. Nice rooms, clean and comfortable. The stand out though we're the staff. All of them were so friendly, you could tell they enjoyed their work. Would recommend without reservation.

The staff were amazing, from check-in to check-out they were welcoming, pleasant and nothing was too much trouble. Huge shout out to Lindsay (reception) and the restaurant staff alike who were covering the bar area too.

First night we booked restaurant and several dishes weren't available and I understand that after a busy weekend this happens, it would have been helpful to have been told what was off the menu before ordering rather than feeling rushed into looking for an alternative on the spot (I accept I could have asked for a few minutes longer to review menu again)...but a simple handwritten slip on the menu to say the following items are unavailable is an easy fix.

The location is good and a great car park!

When I first arrived I was told the sauna and hot tub weren’t working 🫣Then I went to the bar and waited till some one eventually came to serve me! I asked for a cappuccino he put the cup under a machine and pressed a button and charged me £4.60 lol I asked for chocolate on my cappuccino and he said they didn’t have any lol ! This was all in the first 5 minutes of arriving lol 😂 The hotel is badly under staffed and the rooms need a refurb and the carpets smell ! The shower handle was just pure brown with rust lol and a nice big spider hanging down above the bed and its web 😳I only used the hotel to sleep in thankfully! Am sure the staff were all doing their best !