One&Only The Palm Dubai

Everything was wonderful, but what stood out most was the exceptional professionalism and friendliness of the staff. The hotel grounds, pool, and spa areas were absolutely stunning. The breakfast was incredible, and The Zest restaurant served some of the best pizza I’ve ever had. Last but not least, the many complimentary extras made the experience even more special and contributed to the wonderful feeling of being in a second home.

The only “negative” thing was the air conditioning in the room, which was quite loud even on the lowest setting. I’m not sure if this is the case in every room, but as a light sleeper, I found it a little difficult to fall asleep because of the noise.

Breakfast choice was very good and the resort staff excellent.

Limited choice of restaurants in the resort. Only the Michelin star resort and Italian was open.

From the moment you arrive, One&Only is simply breathtaking. The stunning architecture, beautiful surroundings, luxurious atmosphere, and exceptional food create an experience that feels truly magical from start to finish. What makes this resort truly stand out, however, is its people. As a solo traveller, I felt welcomed, valued, and genuinely cared for throughout my stay. A special thank you to Chef Ashu for always remembering my breakfast preferences, and to Sabin, Sonu, Thor, and Mammy, who made every morning memorable with their warm smiles and outstanding service. The dining experience was phenomenal, thanks to Trehan, Aswin, Sanu, and Sahel, who could not do enough for me and always made me feel so welcome. I also spent much of my holiday relaxing by the pool, where the service was equally exceptional. Thank you to Passy, Shiva, Ved and especially Brian, whose kindness, positivity, and infectious smile made my stay even more special. Brian, you are a true credit to the resort. One&Only is more than a luxury hotel; it is an experience filled with genuine hospitality, warmth, heart, and soul. I left with wonderful memories and cannot wait to return. Thank you to the entire team for an unforgettable stay. Until next time! ❤️

My only criticism regarding my stay is that I feel more consideration should have been given to guests arriving on early morning flights. While I appreciate that the standard check-in time was 3:00 pm, my flight arrived at 1:30 am, which effectively meant I had to pay for an additional night's stay despite only needing access to the room earlier on the following day. I feel that an alternative option, such as a reduced-rate early check-in or a more flexible check-in arrangement, could have been offered in these circumstances. This would have provided a fairer solution and improved the overall guest experience.

Honestly this was the best service I have ever enjoyed, and it was because they were so conscientious, and I have been to some of the very best hotels in the world, they just really got it right

The room service for the tea at night took a long while and we were asleep by the time it arrived, other than that it was excellent.