Alpenhotel Fernau
Top rated by guests





8.9Excellent
(164 Ratings)
"Location, comfort and facilities"
Verified guestDon't miss out! Price and availability may change
4-Star Hotel
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
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Alpenhotel Fernau is located above Neustift in the Stubai Valley, at 3.3 feet above sea level. It offers free Wi-Fi, rooms and an apartment with balcony, a heated outdoor pool, and free parking. The free ski bus stops right on the doorstep.
Airport transportation available
Shuttle available
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Top rated by guests
8.9Excellent
(164 Ratings)
"Location, comfort and facilities"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
10.0 / 10.0
Location, comfort and facilities
Menu was very limited for vegetarians. Repeated food choices that were limited in variety
10.0 / 10.0
This hotel is outstanding! We got a very traditional Austrian feel staying here. All staff are so friendly and helpful, the room was huge and clean and comfortable. The evening meal was so good! Breakfast also good.
Very well organised hotel with lots of information on the area. Heated outdoor pool also a bonus!
Really wish we stayed longer
10.0 / 10.0
lovely hotel in a great location, a very nice room very clean and tidy, the staff were very helpful, the food was excellent, there was a lovely area outside to have a drink with views down the valley. the bus stop was outside the hotel the travel card was a great bonus.
8.0 / 10.0
Location and friendly staff
No
10.0 / 10.0
Staff were friendly and welcoming. They looked after me and the particular requests I made and went out of their way to assist me. A genuinely lovely hotel to stay in if you are skiing in the valley
10.0 / 10.0
The staff were exceptional, so helpful and cheerful. We had a lovely spacious room and stayed half board. The food was amazing at breakfast and evening meals. We also enjoyed the New Year's Eve celebrations with the most remarkable buffet, dinner and firework display. The hotel caters well for skiers and the stop for the ski bus is just outside the hotel. Just a fantastic week.
The room was a little warm. The shower could be improved. The regulations for the Sauna and Jacuzzi are uncomfortable for many.
10.0 / 10.0
The breakfast and dinner was excelent and the location also. The hotel is familly run and they are striving to do everything to have satisfied customers.
Strongly recommended.
9.0 / 10.0
I was feeling sick so the staff prepared a complete breakfast.
The gardens outside were great, very relaxing.
9.0 / 10.0
Location and view, dinner is great, clean and nice hotel, hotel staff is really helpful, nice spa area and pool. Our family liked it very much.
Breakfast is quite ok, but if you go around 9 am, some food items can be finish already.
4.0 / 10.0
The hotel & amentities: a nice hotel in good location, with great garden, pool and sauna area.
Rooms big and very clean, functional enough, nice decoration in the amenities.
The service and staff were pretty bad, unfortunately not even 2-star worthy: we booked this hotel mainly because so many others mentioned the food quality and staff service in their ratings, but unfortunately we cannot confirm at all! Food quality was very average, what was really bad was the selection of food and availability. Throughout the stay there was the feeling that everything is scarce. We arrived for dinner (at a normal time), most salads were empty, the cheese selection was empty except some cheese rind - and this was not only a specific point of time, but the situation throughout all the dinner time. Also, main courses are pretty small.. The next morning, arriving for breakfast, the same thing. Most dishes nearly empty, no staff really cared about filling them up. Not only sausage / cheese / scambled egg, but even bread was empty..! We have never experienced that at any other hotel. Also the selection of food was very limited. E.g. no juices, only cheap artificial nectar - never experienced this at a 4-star hotel..
When arriving for dinner for minutes no one from staff seemed to bother. After a while calling for attention somebody came, telling us that they were not responsible for food, but only drinks. So we were able to order drinks, yay.. Much later we again had to call for attention. This time being told they were not responsible for our table and somebody else would come. But nobody came... again we had to call for attention.. This repeated throughout the whole stay.. Also every time we had a question/request (even if only asking if they could refill sth. at the buffet) we felt like we were only disturbing them, according to their reaction. Also, it was super hard to communicate with the staff, since most were very short on German speaking skills..
All in all the stay felt super weird.. like the hotel (which itself is nice) has had their best times in the past.
9.0 / 10.0
Breakfast buffet is delicious and very complete. The view from your room on the mountains is great. Furthermore the sauna, whirlpool and the pool are great as well. The staff is very friendly. The accommodation and rooms are clean.
The furniture is a bit old. There is no airconditioning in the room.
10.0 / 10.0
The food was excellent, and the staff very nice
8.3 / 10.0
location, breakfast + dinner
no information about dogs being in room before you
8.0 / 10.0
Fijn Hotel met hele goede service. Het eten was prima en voldoende keus.
De kamer werd elke dan schoongemaakt en voorzien van schone handdoeken.
Mooie Bar waar je prima een drankje kan nuttigen en s'avonds fijn kan zitten.
Prijs en kwaliteit is prima op orde.
Ligging vh Hotel in Neustift is goed, de skibus stopt voor de deur. De kamer was iet wat gedateerd maar verder prima in orde, schoon, mooi balkon en prima bed
In het hotel en ook op de kamers was het wel erg warm en dat tijdens de winterperiode.
Om redelijk te kunnen slapen zette ik nachts de balkondeur open. Maar dat blijft natuurlijk altijd persoonlijk.
7.0 / 10.0
Positiv waren
- Lage incl. Skibushaltestelle
- Grundsätzliche Freundlichkeit und Hilfsbereitschaft des Personals
- Rücksichtnahme auf Glutenunverträglichkeit
- Art und Ausstattung des Wellnessbereich
- Größe des Zimmers (war trotz Buchung kein Komfortzimmer)
- Matratzen durchgelegen und alt, beim Drehen im Schlaf lautes Knarren
- Bad viel zu eng und klein
- Toilette sehr tief
- Duschwanne mit Plastik Orange
- Wellnessbereich ab 15 Uhr offen - allerdings alle Saunen noch kalt!
9.0 / 10.0
A flexibilidade e a gentileza dos funcionáriose.
A boa comida variada do bufete.
O estilo tradicional áustriaco.
A paciência dos camareiros e das camareiras
O quarto foi um pouco pequeno.
O horário do SPA foi corto.
10.0 / 10.0
Es gab absolut keine Probleme oder Kriterien zurr Beanstandung. Von der ersten Minute fühlte man sich bestens aufgehoben und umsorgt...außergewöhnliche Versorgung und Bemühungen vor ALLEM von Monika (Rezeption) und André (Bar)...
Es gibt NICHTS zum Bemängeln
8.0 / 10.0
Sehr gut
8.0 / 10.0
Es waren sehr schöne Ferien. Das Hotel ear aucj gut.
Uns hat alles gefallen.
4.0 / 10.0
Das Frühstück war sehr gut, das Personal sehr freundlich. Die Lage war Top.
Die Zimmer sind schon sehr alt, Duschen in der Badewanne mit Vorhang. Die Duschköpfe in der Sauna und bei der Dusche gehören schon lange ausgetauscht.
8.0 / 10.0
Sehr freundliches und zuvorkommendes Personal, ruhige Lage, sehr schöner Außenbereich. Essen lecker, aber recht kleine Portionen.
Traditionelle Einrichtung, die teils schon deutlich in die Jahre gekommen ist und nicht mehr den aktuellen Standards entspricht. Wellnessbereich an sich großzügig, aber leider nur teilweise renoviert. Die offensichtlich Jahrzehnte lange Nutzung hat deutliche Spuren hinterlassen.
8.0 / 10.0
Piscina e parco. Stubai super card. Vicinanza ai mezzi pubblici
Idromassaggio non funzionante
9.0 / 10.0
Colazione variegata e molto buona, cena ottima, tutto dí ottima qualità. Bellissima posizione, ho apprezzato molto la piscina per i momenti di relax. Favolosa accoglienza: forniscono subito tutte le informazioni per un’ottimale esplorazione della zona e bellissimi trekking. Fantastica la Stubai carte che consente di usare gratuitamente bus e impianti di risalita.
La moquette nella camera è forse l’unico aspyche ho apprezzato di meno.
10.0 / 10.0
Det ligger meget smukt i Alperne
10.0 / 10.0
Mycket trevligt bemötande och vi kunde få ett rum med bättre utsikt då vi gärna ville ha utsikt mot poolen. VI betalade ett litet tillägg och fick ett större rum med härlig balkong och utsikt. Trevligt inredning på hotellet och bra service i matsalen och bra mat. Trevlig trädgård solstolar och pool. Möjlighet till bastu och bordtennisspel.
8.0 / 10.0
Ruime ontbijtkeuze; zelfs zalm of makreel een aantal keer beschikbaar; vriendelijk personeel; heerlijke sauna faciliteiten; en zwembad buiten;fantastisch!
Voor sommigen misschien gedateerde kamer; wij noemen dat authentiek Oostenrijks. Elke dag schoon beddengoed en frisse handdoeken ; top geregeld
8.0 / 10.0
Mooie locatie, goed verzorgd, mooie kamer
Eten beetje standaard, Duits,
10.0 / 10.0
De ligging en zeker het vriendelijke personeel
We hadden een bad ipv douche, vonden we lastig
10.0 / 10.0
Super morgenmad. Og super aftensmad. Fantastisk personale.
9.0 / 10.0
Cisza i spokój i bardzo dobre jedzenie
9.0 / 10.0
Schönes Restaurant mit gutem Service. Wellness Bereich ist OK.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Alpenhotel Fernau. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Alpenhotel Fernau pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Alpenhotel Fernau?
We found 2 amenities for this rental. This includes airport transportation available, and shuttle available.
