"This hotel is outstanding! We got a very traditional Austrian feel staying here. All staff are so friendly and helpful, the room was huge and clean and comfortable. The evening meal was so good! Break..."
Guests love it hereGuests give this property a top rating
Well priced for this locationPriced under area average
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About this hotel
Alpenhotel Fernau is located above Neustift in the Stubai Valley, at 3.3 feet above sea level. It offers free Wi-Fi, rooms and an apartment with balcony, a heated outdoor pool, and free parking. The free ski bus stops right on the doorstep.
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.
Service feeThis helps Booking.com provide a safer and more secure booking experience.
TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.
Customer support
Customer support is handled by our partner Booking.com
$$$$
Top rated by guests
8.9Excellent
(159 Ratings)
"This hotel is outstanding! We got a very traditional Austrian feel staying here. All staff are so friendly and helpful, the room was huge and clean and comfortable. The evening meal was so good! Break..."
Alpenhotel Fernau is located above Neustift in the Stubai Valley, at 3.3 feet above sea level. It offers free Wi-Fi, rooms and an apartment with balcony, a heated outdoor pool, and free parking. The free ski bus stops right on the doorstep.
Amenities
Pool
Pets allowed
Internet / Wifi
Parking
Balcony or Patio
Hot tub or spa
TV
Wheelchair accessible
Gym or Fitness Center
Ski in / Ski out
Garden
Family friendly
Free parking
Things to know
Additional fees to expect
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.
Service feeThis helps Booking.com provide a safer and more secure booking experience.
TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.
Customer support
Customer support is handled by our partner Booking.com
Ratings and reviews
8.9 / 10.0
Excellent(159 Ratings)
100% verified reviews
10.0 / 10.0
Outstanding hotel!
This hotel is outstanding! We got a very traditional Austrian feel staying here. All staff are so friendly and helpful, the room was huge and clean and comfortable. The evening meal was so good! Breakfast also good.
Very well organised hotel with lots of information on the area. Heated outdoor pool also a bonus!
Really wish we stayed longer
10.0 / 10.0
Exceptional
lovely hotel in a great location, a very nice room very clean and tidy, the staff were very helpful, the food was excellent, there was a lovely area outside to have a drink with views down the valley. the bus stop was outside the hotel the travel card was a great bonus.
8.0 / 10.0
Great location
Location and friendly staff
No
10.0 / 10.0
A last minute booking that worked out perfectly
Staff were friendly and welcoming. They looked after me and the particular requests I made and went out of their way to assist me. A genuinely lovely hotel to stay in if you are skiing in the valley
10.0 / 10.0
Thank you for a wonderful week; we could not have asked for more. The staff are exceptional.
The staff were exceptional, so helpful and cheerful. We had a lovely spacious room and stayed half board. The food was amazing at breakfast and evening meals. We also enjoyed the New Year's Eve celebrations with the most remarkable buffet, dinner and firework display. The hotel caters well for skiers and the stop for the ski bus is just outside the hotel. Just a fantastic week.
The room was a little warm. The shower could be improved. The regulations for the Sauna and Jacuzzi are uncomfortable for many.
10.0 / 10.0
Exceptional
The breakfast and dinner was excelent and the location also. The hotel is familly run and they are striving to do everything to have satisfied customers.
Strongly recommended.
9.0 / 10.0
Lovely stay.
I was feeling sick so the staff prepared a complete breakfast.
The gardens outside were great, very relaxing.
9.0 / 10.0
Nice hotel in mountain valley
Location and view, dinner is great, clean and nice hotel, hotel staff is really helpful, nice spa area and pool. Our family liked it very much.
Breakfast is quite ok, but if you go around 9 am, some food items can be finish already.
4.0 / 10.0
Beautifully hotel that is however not that well managed anymore.. Unfortunately below expectations..
The hotel & amentities: a nice hotel in good location, with great garden, pool and sauna area.
Rooms big and very clean, functional enough, nice decoration in the amenities.
The service and staff were pretty bad, unfortunately not even 2-star worthy: we booked this hotel mainly because so many others mentioned the food quality and staff service in their ratings, but unfortunately we cannot confirm at all! Food quality was very average, what was really bad was the selection of food and availability. Throughout the stay there was the feeling that everything is scarce. We arrived for dinner (at a normal time), most salads were empty, the cheese selection was empty except some cheese rind - and this was not only a specific point of time, but the situation throughout all the dinner time. Also, main courses are pretty small.. The next morning, arriving for breakfast, the same thing. Most dishes nearly empty, no staff really cared about filling them up. Not only sausage / cheese / scambled egg, but even bread was empty..! We have never experienced that at any other hotel. Also the selection of food was very limited. E.g. no juices, only cheap artificial nectar - never experienced this at a 4-star hotel..
When arriving for dinner for minutes no one from staff seemed to bother. After a while calling for attention somebody came, telling us that they were not responsible for food, but only drinks. So we were able to order drinks, yay.. Much later we again had to call for attention. This time being told they were not responsible for our table and somebody else would come. But nobody came... again we had to call for attention.. This repeated throughout the whole stay.. Also every time we had a question/request (even if only asking if they could refill sth. at the buffet) we felt like we were only disturbing them, according to their reaction. Also, it was super hard to communicate with the staff, since most were very short on German speaking skills..
All in all the stay felt super weird.. like the hotel (which itself is nice) has had their best times in the past.
9.0 / 10.0
Fantastic stay
Breakfast buffet is delicious and very complete. The view from your room on the mountains is great. Furthermore the sauna, whirlpool and the pool are great as well. The staff is very friendly. The accommodation and rooms are clean.
The furniture is a bit old. There is no airconditioning in the room.
10.0 / 10.0
Exceptional
The food was excellent, and the staff very nice
8.3 / 10.0
Very good
location, breakfast + dinner
no information about dogs being in room before you
8.0 / 10.0
Familiär geführtes Hotel, gemütlich
Sehr gut
8.0 / 10.0
Sehr schön
Es waren sehr schöne Ferien. Das Hotel ear aucj gut.
Uns hat alles gefallen.
4.0 / 10.0
Das Preis leistungsverhältnis hat gepasst
Das Frühstück war sehr gut, das Personal sehr freundlich. Die Lage war Top.
Die Zimmer sind schon sehr alt, Duschen in der Badewanne mit Vorhang. Die Duschköpfe in der Sauna und bei der Dusche gehören schon lange ausgetauscht.
8.0 / 10.0
Traditionelle Unterkunft mit 80-er Jahre Charme
Sehr freundliches und zuvorkommendes Personal, ruhige Lage, sehr schöner Außenbereich. Essen lecker, aber recht kleine Portionen.
Traditionelle Einrichtung, die teils schon deutlich in die Jahre gekommen ist und nicht mehr den aktuellen Standards entspricht. Wellnessbereich an sich großzügig, aber leider nur teilweise renoviert. Die offensichtlich Jahrzehnte lange Nutzung hat deutliche Spuren hinterlassen.
8.0 / 10.0
Piacevole
Piscina e parco. Stubai super card. Vicinanza ai mezzi pubblici
Idromassaggio non funzionante
9.0 / 10.0
Decisamente consigliato!
Colazione variegata e molto buona, cena ottima, tutto dí ottima qualità. Bellissima posizione, ho apprezzato molto la piscina per i momenti di relax. Favolosa accoglienza: forniscono subito tutte le informazioni per un’ottimale esplorazione della zona e bellissimi trekking. Fantastica la Stubai carte che consente di usare gratuitamente bus e impianti di risalita.
La moquette nella camera è forse l’unico aspyche ho apprezzato di meno.
10.0 / 10.0
Fuldstændig fantastisk. Beliggenheden, personalet, maden, værelset var så smukt og haven i solen var fantastisk. En skøn
Det ligger meget smukt i Alperne
10.0 / 10.0
Superbra boende i fina Stubailtal
Mycket trevligt bemötande och vi kunde få ett rum med bättre utsikt då vi gärna ville ha utsikt mot poolen. VI betalade ett litet tillägg och fick ett större rum med härlig balkong och utsikt. Trevligt inredning på hotellet och bra service i matsalen och bra mat. Trevlig trädgård solstolar och pool. Möjlighet till bastu och bordtennisspel.
8.0 / 10.0
Fantastisch aanbevelenswaardig
Ruime ontbijtkeuze; zelfs zalm of makreel een aantal keer beschikbaar; vriendelijk personeel; heerlijke sauna faciliteiten; en zwembad buiten;fantastisch!
Voor sommigen misschien gedateerde kamer; wij noemen dat authentiek Oostenrijks. Elke dag schoon beddengoed en frisse handdoeken ; top geregeld
8.0 / 10.0
Plezierig hotel
Mooie locatie, goed verzorgd, mooie kamer
Eten beetje standaard, Duits,
10.0 / 10.0
Geweldig
De ligging en zeker het vriendelijke personeel
We hadden een bad ipv douche, vonden we lastig
10.0 / 10.0
Virkelig et dejligt hotel
Super morgenmad. Og super aftensmad. Fantastisk personale.
9.0 / 10.0
Dobry aktywny wypoczynek
Cisza i spokój i bardzo dobre jedzenie
9.0 / 10.0
Zwar nur für eine Nacht aber ein längerer Aufenthalt ist lohnenswert!
Schönes Restaurant mit gutem Service. Wellness Bereich ist OK.
FAQs
Is parking included with this hotel?
Yes, parking is listed as an amenity at Alpenhotel Fernau. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Alpenhotel Fernau. Enjoy the water!
Is Alpenhotel Fernau pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Alpenhotel Fernau?
We found 13 amenities for this rental. This includes pool, pets allowed, internet / wifi, parking, and balcony or patio.
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