Dukes' Palace Residence - by Dukes' Hotel Collection

Perfect location, friendly staff and really nice hotel in every way

An amazing property. Wonderful service and brilliant location.

N/A

The room was lovely - well appointed and quiet; the staff were very attentive and friendly.

One of the sinks in the bathroom dripped (the one on the far left hand side). Also the hairdryer looked like it had been dropped and it only worked when one held the two sides of it together. We felt that the breakfast was quite "pricey" so we ate breakfast in local cafes.

The location was wonderful, the premises were clean.

There were many potential health and safety hazards. The Duke’s Residence building hallways were decorated with intensely clashing patterned wallpapers and carpets in narrow, almost caricaturistically twisty corridors, with ceiling protrusions around seemingly every corner. The corridors also had steps sprinkled throughout, often appearing unexpectedly. Finding your way to the room felt like navigating a fever dream. If I found it overwhelming, I cannot imagine how elderly guests might experience it. Additionally, none of the stairs had safety strips, and the busy patterns made it difficult to distinguish individual steps. Combined with the narrow hallways and unexpected level changes, this created an environment that felt unnecessarily difficult to navigate. Again, I cannot fathom how challenging this must be for elderly guests or for anyone with neurological conditions or visual impairments. The room itself was adequate, but the shower did not drain properly, and the shower floor remained wet even the following morning after use. This resulted in an unpleasant smell in the bathroom. Having such a basic necessity malfunction at a hotel that positions itself at this level is difficult to understand. Additionally, there were no mirrors in the bedroom, the only one available is a bathroom mirror above the sink. This becomes inconvenient when your partner is using the bathroom, as there is no alternative place to get ready. One would expect a full length mirror in the bedroom but this is not available, meaning you could not even properly check your outfit before heading out. These are such fundamental hotel amenities that even far more modest establishments typically provide without issue. It was therefore quite surprising to encounter these shortcomings at a hotel that positions itself much higher than your classic middle class chains.