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Hilton Garden Inn Chicago Downtown South Loop

Top rated by guests

Property building

Property building

Patio

Lobby or reception

Lobby or reception

8.1Excellent

(462 Ratings)

"The corner room"

Verified guest

Don't miss out! Price and availability may change

8.1 / 10.0

Excellent(462 Ratings)

Hotel in South Loop, IL

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Located in Chicago, a 13-minute walk from Grant Park, Hilton Garden Inn Chicago Downtown South Loop has accommodations with a fitness center, private parking, a shared lounge and a restaurant.

Amenities at Hilton Garden Inn Chicago Downtown South Loop

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

TV

Wheelchair accessible

Gym or Fitness Center

Family friendly

Map of South Loop, IL

city location on map

Nearby attractions

Millennium Park

Chicago Riverwalk

Museum of Science and Industry, Chicago

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

Top rated by guests

8.1Excellent

(462 Ratings)

"The corner room"

Verified guest

Don't miss out! Price and availability may change

$$$$

8.1 / 10.0

Excellent(462 Ratings)

Hotel in South Loop, IL

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of South Loop, IL

city location on map

Nearby attractions

Millennium Park

Chicago Riverwalk

Museum of Science and Industry, Chicago

Available Rooms

About this hotel

Located in Chicago, a 13-minute walk from Grant Park, Hilton Garden Inn Chicago Downtown South Loop has accommodations with a fitness center, private parking, a shared lounge and a restaurant.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

TV

Wheelchair accessible

Gym or Fitness Center

Family friendly

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

8.1 / 10.0

Excellent(462 Ratings)

100% verified reviews

10.0 / 10.0

Going to a Chicago football game, Stay here

The corner room

NA

6.0 / 10.0

someone screwed up my reservation and was charged an extra night

clean great location

you could hear the trains going by

10.0 / 10.0

Enjoyable

Very good experience overall!

6.0 / 10.0

Great location, not worth the daily rate we paid.

Location

The fact that even paying over $600 a night we didn’t have our room cleaned every day. At that price I expect at least the bed to be made and the trash to be removed daily. This hotel was definitely not worth how much we paid for it.

1.0 / 10.0

Horrible.

Nothing horrible staff.

Was told I would get a refund from having no ac in the room and no one came to fix it for us. Have been waiting over three months for a refund but everytime I call they never get to the bottom of giving me the refund THEY SAID THEY WOULD GIVE ME. They have huge attitudes and act like they are better than everyone and after trying to call again today to try to get my refund they hang up in my face once I say the work refund.

10.0 / 10.0

Fantastic

Clean, safe, great location, nice pool and hot tub, comfortable

Parking was expensive

10.0 / 10.0

Great location to get to places also the view.

The front desk associate named Alexis helped recover an issue before we came to the location and continued to help us throughout our trip. I noticed her consistency with each guest at the property as they approached the front desk. She was also jumping in to help team members and proactive. This is a team player and big asset to the hotel.

A few of the guys I dealt with over the phone and one in person wasn’t very helpful. Lack of information to help with a situation concerning getting a credit card authorization. They acted like they wouldn’t be able to help me at all over the phone and to call back to speak with the office manager. I called back several times for two days straight with no luck on speaking with the manager or any help to get the form sent until I spoke with Alexis that recovered our situation. This was for a conference and needed to use a company card with my managers name on it. When we arrived we got there to early so came back later to check in and one of the men working the front desk took a joke about our braves attire to far acting like our reservation got lost or that he is going to cancel the reservation. Was funny at first but then started to make me feel uncomfortable because I was already worried beforehand about the card stuff.

6.0 / 10.0

They need more staff in a location that sells out during big events

Location to soldier field

Room wasn’t ready until after 4 when our event start at 5, staff wasn’t overly friendly. One night stay was outrageously priced

10.0 / 10.0

Until we visit again!

Me and my Woman really enjoyed our stay at this hotel. They put us on a higher floor above the one I chose with the exact same location area which was the corner room and the view of the sunrise that we experienced from that room was lovely and very beautiful. We're from Chicago, but just wanted a quality time for us. We stay at the Hilton Grand side.

Only thing we will say is that we had to go to the front desk to ask to have more clean towels in our room.

10.0 / 10.0

It was very nice for the time I was there.

The cleanliness

N/a

3.0 / 10.0

Appalling customer service with zero communication

Good location and nice room

Atrocious customer service. I tried contacting the hotel with more than 10 attempts in the 3 weeks after checkout and got no response. Booking.com customer service were helpful but also couldn’t reach the hotel. Appalling

5.0 / 10.0

Good location, air conditioner makes noise.

The location was good for our purpose. The room is spacious and the shower is very well designed. Check in and check out was efficiently handled.

The air conditioner made a lot of noise. The temperature control is not very effective. One degree increase from 21C made the room suddenly very warm. The bed is too soft.

10.0 / 10.0

Excellent

Location

None

8.0 / 10.0

I would stay there again.

Breakfast was not included. We ate at the restaurant inside the hotel. The food was good

The staff didn't keep the towels stocked at the pool.

7.0 / 10.0

Great potential. Unprofessional staff. Unfortunately one employee ruined the whole experience for me and I will not be r

Beautiful View, Clean, Comfortable room.

Valet Drove my car very recklessly through the parking garage, wasn’t until the next day when I watched the dashcam footage and realized. To say the least, I was Furious. I Called the hotel, emailed them the video, was told they would report it and get back to me, now a week has gone by and I still haven’t heard anything from them. Very disappointed with the employees of this hotel.

8.0 / 10.0

Great hotel, would recommend

We had a corner king room, the view was amazing!

Only down side is sharing the pool and hot tub with the other hotel, it gets pretty packed.

3.0 / 10.0

We loved the location, didn’t love the experience!

The location is great, walking distance to many attractions and GREAT food. The staff did at least take our concerns seriously after some pushing to help out. The pool, though a little crowded, was nice too!

The room we stayed in for the first night & day was 79-81 degrees at all times. The AC was set at or below 70, but the room never got below 79 while we were in there. We slept that way the first night hoping that it was just that the main power switch was initially turned off, but we both woke up sweating in the morning. The next day, we told the front desk and they sent maintenance in later that day. We stopped back at our room from our museum visit and the room was cooler, but still not as cool as the thermostat said it should be. We assumed it was working on cooling down and went to our event. We got back around 11:30 and found that the room was back up to 81. We called the front desk and were informed that maintenance was no longer there, but they would check if there was another room. We waited in the room for a callback for about 20 minutes. I decided to go downstairs to check in with the woman I talked to and she told me they were really booked up, but she would look (what were you doing in that 20 minutes before I came down?). Eventually after standing there at the desk for about another 20 minutes, she found us another room. It was much smaller and clearly used (when I say used, the bed was unmade like someone slept in it, open water bottles, half-drank coffee - thankfully they hadn’t used the bathroom much it seemed like). My husband and I moved our bedding 2 floors at 12AM so we didn’t have to sleep in the used bedding (we did ask for new bedding at the front desk, but all we could get was new pillow cases and 2 sheets). Not that it was a huge deal, but our shower handle was broken too. While I was down there talking to them about our maintenance request, there was another gentleman down there telling them he had the same issue with his shower handle among other things he was dealing with in his room. We’ve stayed here before and it was nice, but the experience was prettyyyy rough this go around.

7.0 / 10.0

We will not come back here again!

Good location, elegant and clean.

The booking process is catastrophic. They simply refuse to respond to any emails. They don't react to Booking.com messages, nor to repeated emails. They fail to issue the invoice on time, and when they do, it's always incorrect. After that, they don't respond to any further messages.

7.0 / 10.0

Best part was the kindness and attentiveness of front desk staff Edgar. Very helpful

Close to the street where all the museums are

The pillows were smelly

7.0 / 10.0

Very nice, will come back, just not what I was expecting from my reservations.

I loved how nice the staff was and helpful during my stay. The room I got was very clean and I enjoyed it, but just wasn’t what I was expecting.

I paid for a corner room, told me on my reservations I was paying extra for a corner room. When I got there I got a room that face another building so I didn’t even get a view of anything, only people’s windows from the building across.

8.0 / 10.0

Fairly enjoyed my stay here

Friendly staff, easy check in, good location Staff was kind enough to hold bags until our train departure after check out. Enjoyed the dining restaurant inside of the hotel.

Complimentary breakfast not available

4.0 / 10.0

Kinda ick

Great location! South Loop is wonderful! Perfect for families, business professionals, solo travelers and couples! Plenty to do, but also somehow a little quiet part of “downtown”.

We expected average and received below average. There was mold in the shower, bathroom shelves and nightstands dusty. Coffee machine not deep cleaned. Bedding and pillows were low quality. We were not given proper information about WiFi. Our room was below the gym, which was loud when someone was powerlifting. Housekeeping team did a morning meeting in the hallway at 8:30 am very loud speaking and giggling. I had to ask them to shhh. Restaurant attached smelled like old fryer oil.

10.0 / 10.0

Lovely

Great room great people

Nothing

9.0 / 10.0

I will be back!

Love the clean corner room.

Nice smell at the lobby is to much - very overwhelming, Please tone it down.

10.0 / 10.0

Very nice

Location,staff nice and very clean

Everything was good

10.0 / 10.0

Enjoyable stay, great location!

Great service, the food was good, decent coffee!

5.0 / 10.0

I wouldn’t stay at this location again.

Location & valet service/personnel was fantastic

King size bed was not king size. No room cleaning for a 2 night stay. Only 2 towels for two nights. Site said you could pay $15 for breakfast but desk staff said no, you couldn’t. Very disappointing.

10.0 / 10.0

Can never go wrong with Hilton

Everything was amazing! Staff were really sweet and helpful! The room was AMAZING!!!! I was upgraded to a corner room near the top floor and it was such a wonderful experience! The cleaning staff were also really nice. I was able to have a conversation with one of the cleaning staff members and she was really such a sweet lady. I actually saw her walking home when I had already moved out and she remembered me and was really nice again! It just goes to show that she wasn’t being nice as part of the job but was actually a kind person naturally.

8.0 / 10.0

Great location for us. Front desk was very helpful.

Staff was helpful as problems arose. Front desk, Engineering, Security, Maid all very helpful. Great views!

First room 2809 TV didn't work. Second room 2515 phone didn't work.

7.0 / 10.0

Was good anyways.

Was clean and was a good location with a good staff.

There were no slippers.

10.0 / 10.0

Loved it !

The location of this property is perfect for walking to area attractions. The staff are amazing. Princess went above and beyond to make sure our stay was perfect !

7.0 / 10.0

Well-situated, comfortable and clean place in a nice area

The hotel is well-situated. It is fairly close to the Shedd Aquarium, Chinatown, Millenium park, etc. The rooms were clean and decent too. I appreciate that I could control the temperature in my room easily. There was a microwave, keurig and mini fridge in the room, as well as an iron and an ironing board. These are always handy to have.

The valet had a hard time keeping up with the comings and goings of cars. We had to go around the block to find a space to park in front of the hotel at check-in. There aren't enough trolleys as well to help carry the luggage from car to room. Hotel stay between 4pm to 11am is a bit short for the price we pay. And when I asked, 'late check-out' was not an option.

10.0 / 10.0

Relaxing, but quick. We will stay here again!

Room and restaurant were amazing! Did not get to swim in pool, but saw it and it looked so nice! Next time!

Nothing at all! Everything was great! We frequently come to Chicago and this will be a location to stay moving forward!

9.0 / 10.0

Satisfied with my stay.. people very friendly. A bit pricey but all Chicago hotels are.

Valet service very good.. everyone friendly.

A few more TV channels and a TV guide that displays what programs are on. It only displayed the channel number and name.

10.0 / 10.0

Great stay, would definitely return

Had a last minute reservation, was able to get everything booked and ready within the hour, great customer service

Personally, I didn't really see a problem

8.0 / 10.0

Great location for my trip.

Great location, clean, friendly staff.

The lighting in the sleeping area was too dim, even with all the lamps turned on. There was not much daylight coming in the window due to the building across the street so the darkness made it feel a little claustrophobic. The city is also loud and the windows don’t do much to block the sounds (like barking dogs).

7.0 / 10.0

Nice location, comfortable room, overpriced

Clean, good location, (very accessible to public transportation), comfortable big room.

I think it was way overpriced. No breakfast although there is free coffee/tea in the lobby. Some staff rude.

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