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Embassy Suites by Hilton Cleveland Rockside

Property building

Lobby or reception

Lobby or reception

Lobby or reception

Lobby or reception

7.9Good

(232 Ratings)

"Very classy and well maintained but not stuffy."

Verified guest

Don't miss out! Price and availability may change

7.9 / 10.0

Good(232 Ratings)

Hotel in Independence, OH

3-Star Hotel

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsPool, Pets allowed, Kitchen or Kitchenette and more

About this hotel

This Independence hotel is within 12.5 miles from Hopkins International Airport and downtown Cleveland. A business center and on-site parking with additional charge.

Amenities at Embassy Suites by Hilton Cleveland Rockside

Pool

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Parking

Laundry

TV

Wheelchair accessible

Gym or Fitness Center

Family friendly

Free parking

Map of Independence, OH

city location on map

Nearby attractions

The Cleveland Museum of Art

Cuyahoga Valley National Park

Rock & Roll Hall of Fame

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

7.9Good

(232 Ratings)

"Very classy and well maintained but not stuffy."

Verified guest

Don't miss out! Price and availability may change

$$$$

7.9 / 10.0

Good(232 Ratings)

Hotel in Independence, OH

3-Star Hotel

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsPool, Pets allowed, Kitchen or Kitchenette and more

Map of Independence, OH

city location on map

Nearby attractions

The Cleveland Museum of Art

Cuyahoga Valley National Park

Rock & Roll Hall of Fame

Available Rooms

About this hotel

This Independence hotel is within 12.5 miles from Hopkins International Airport and downtown Cleveland. A business center and on-site parking with additional charge.

Amenities

Pool

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Parking

Laundry

TV

Wheelchair accessible

Gym or Fitness Center

Family friendly

Free parking

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

7.9 / 10.0

Good(232 Ratings)

100% verified reviews

9.0 / 10.0

Had a wonderful time.

High quality and tasty.

8.0 / 10.0

brief. attended a special event

The best thing about this hotel is the omlet bar. nice decor. love the atrium and the waterfall

many many unsupervised children running around and making a lot of noise. the smell of weed in the elevator

5.0 / 10.0

A bit expensive, nice on the surface and common areas but rooms not clean.

The lobby and general common area was really nice. There's a bar and restaurant and a separate breakfast area with lots of seating. The room was spacious. The breakfast was nice and with some healthier options including made to order omelette station.

The room was not very clean. There are stains on the carpet, walls, curtains, lamp shades, dirty finger prints on the doors and walls, things like light switches, tissue box, and air vent were covered in built up dust. The hair dryer bag had stains all over it. The bathtub needed a good scrub. I mean, most of this could be resolved with a mr. Clean sponge and some elbow grease. Brown spot stains in the towels. There was a sofa but I didn't not sit on it because the room just did not feel clean. The door into the room was super old and hard to open. The room had a connected room with different guests and I could hear absolutely everything from them.

1.0 / 10.0

Horrible

The staff was so rude to me! The pool was closed numerous times after I called and asked would it be open ! I had to bed for extra lining in my room ! The carpet was dirty , the hotel room didn’t look clean at all ! I was very disappointed ! I haven’t been to the embassy in years, but it’s definitely gone down hill won’t be back

7.0 / 10.0

It was nice other than hard to believe no one noticed the bathroom

Open concept

Bathroom ceiling paint falling off

5.0 / 10.0

Nice

The location was good, as was the breakfast and the staff was wonderful. The beds were comfortable.

The carpet in our room had several large stains. The sofa and chair had stains and spots where the fabric was frayed. Could use some attention.

10.0 / 10.0

Great stop on our way through the area.

Very classy and well maintained but not stuffy.

Didn’t notice anything I didn’t like.

10.0 / 10.0

It was great

The hotel site was everything

5.0 / 10.0

Meh.

The location, room size and price.

The elevators were very slow (1 was broken) and the stairs don't go to the lobby. The room wasn't very clean. Lots of stains and paint spills. The pillows were flat and lumpy.

10.0 / 10.0

Great choice!

clean , easy check in and out, food and drink options and the fresh made omlet was great! right across from a top golf too

all in all pretty good. wish there was steps inside so we didnt have to wait so long for elevator but it was a busy weekend and hotel was completly booked

10.0 / 10.0

We absolutely loved it and can't wait to dome back!

You can not get a better breakfast in any other hotel chain.

No place to go outside for fresh air except a bench in the back of the property.

8.0 / 10.0

The stay was exquisite.. we will be back

Wifi connection

5.0 / 10.0

Adequate yet missing the upkeep that I expect of an embassy hotel. I saw zero cleaning staff

Very friendly staff. Complementary happy hour and breakfast. Comfortable bed. Very very quiet room

My room wasn’t ready until well after my 4 o’clock arrival.Trash around entry and parking lot. Curb appeal sorely lacking. Dirty entry doors

1.0 / 10.0

I was told I would receive a discount due to the inconvenience and was actually chargeddisappointing

no bedding for pull out couch and when asked for it I got one pillow and a sheet for 2 people to sleep

no ability to get more bedding for 3 hours and when I finally did get bedding it was 1 am and 2 hours past the time I was looking to go asleep

10.0 / 10.0

Overall everything was nice and I enjoyed the the hotel.

Great location and very nice inside.

Group of kids staying at the hotel running around and making noise all hours of the night in the hallways.

1.0 / 10.0

Don't stay here

The lobby

The inside looks every bit of a 3-star hotel. It is beautiful. However, as soon as you pull up, it's noticeable that the parking lot needs some work. Once you get up to the rooms, you will immediately notice how cheap and outdated that everything looks. The cheapest carpet, old and hard sofa and seating. The chairs at the table had stains, the carpet had what looked like burns in it, a light was missing a bulb, where the microwave sat it was messed up, the microwave and fridge was cheap as can be, a light switch didn't even work, the thermostat didn't seem to function properly. The clock was messed up. The bed felt like they put a mattress topper over a plywood board. Kids running around and hollering and being allowed to act a fool when many people are probably trying to sleep or enjoy their peace and quiet. For reference, i was on the 8th floor. I will never stay at another Embassy Suites again.

5.0 / 10.0

Not worth the money

Nice location and staff

Room was gross. Crumbs and stains on sofa bed. Streaks of red on tile. Breakfast is served 7-10. We went at 9:20 and most of it was wiped out completely. What was available was not good.

2.0 / 10.0

Worst hotel stay by far

location

The room was dirty, the bath tub had visible dirty footprints on the bottom, There was a red mystery liquid all over the couch, floor and tile. Sticky substance on the carpet. The hotel reeked of marijuana. Housekeepers were extremely rude and did not clean when we asked multiple days in a row.

8.0 / 10.0

It was decent.little busy with proms tho lol

Nightly snacks and free drinks

Cost

1.0 / 10.0

Not fit for any consumer

The floor was sticky.

We are sad to say this, but we are not pleased with our visit. Asked to escalate to General manager and no manager ever spoke to us. Rooms were not hygienic in the least. STAFF reports reason why is animals being allowed we have many pictures of four different rooms being below Hilton standards. Room final 832

10.0 / 10.0

Dog friendly, Comfortable stay

This is a hotel that considers pets guests as well. It is very hard to find hotels that “allow” pets versus welcomes them. The rooms are spacious and comfortable, love the fact that they are able to connect rooms, and there is actually a lot of grass for the dogs to utilize.

The only trouble we encountered were unsupervised kids running the hallways. That is not the fault of the hotel, but of their parents.

6.0 / 10.0

Staff were nice.hotel tucked away but not very much made for a family

Fantastic breakfast Evening snack bar and free drinks

The pool was cold Hotel seems worn down in rooms and not very clean. Old furniture. Expected more from Hilton

9.0 / 10.0

Lovely accommodations, as a hotel should be.

The environment was luxurious and clean. The bedding was comfortable, however, the pillows were too small and flattened minimizing the neck and head support.

The stopper for the sink was broken. When I looked underneath the fix it, I noticed that screws were missing. Minor inconvenience.

8.0 / 10.0

Always enjoy my stay.

The area and staff

Price getting higher. I visit often snd always stay at Embassy. Wish there was a discount for multiple stats.

8.0 / 10.0

Great.

Clean

Nothing

4.0 / 10.0

Not worth the price

Not the cleanest and the rooms were old and smelled bad. The carpets were dirty, there was hair in the bed and shower. The pool was freezing cold. Breakfast was not great either. Not worth the price!

10.0 / 10.0

It's worth every penny

We loved everything. We usually don't get to stay in hotels like this because of a strict budget. But we had some play money and the option for afterpay, so for us, this felt like luxury. The hotel is beautiful on the inside and out. The inside is a beautiful kind of open concept. You have walkways on every floor to look out at the lobby of the hotel. Everything was really clean. The restaurant and bar were excellent. I can not express this enough. The bar tenders are hilarious and great company. We had three during our time there. I believe their names were Jackie, Amara, and Carol. Absolute wonderful people. We had Jackie and Amara for the longest time when we were down there our first night. They looked at us and could just tell what we'd like to drink. The atomosphere was phenomenal. I wish i had more money to tip these ladies. I think we only managed around $30 between leaving a tip on the card and cash. They are genuinely worth so much more. Our hotel room was really clean, super spacious. Plenty of towels, comfortable bed. My fiancé and I really just loved it there. We are simple people and are honestly debating on just having part of our honeymoon here, just relaxing at the hotel! To some people, this might be the usual, but if you're used to the best westerns and like the cheaper end and decent quality. This place will make you feel like kings and queens. The food at this place is fabulous, the prices are decent for what you get. The portions are big. The food is seasoned and well prepared. I could go on for so long because this place gave us exactly what we wanted. Just a nice getaway from home. If you have the chance, please give this place a good try.

If i have to say something. I think the only thing I could really comment on was the shampoo being out. But honestly, I also could not tell from the side of it where it's supposed to show the level like the rest of the bottles 🤣 i can't even blame them for not knowing. I had to try it to realize it was almost empty.

4.0 / 10.0

I will not be staying here again.

I booked a king suite and the room smelled like smoke or must. The carpet was sticky and gross it was hard to walk around on it. None of the side tables were wiped down because it looked like finger nails clippings were on the nightstand next to the bed. All I wanted to do was take a hot shower and go to bed but the bathroom was also not the best there was absolutely no soap, besides an empty box next to the sink so I am assuming the bathroom wasn’t cleaned either. I looked in the tub and there were two USED soap bars. So I’m assuming I was supposed to use the remittence of soap from guest before me which actually made me cry. It was so disgusting and disappointing. I cannot believe they charged $200 for a sticky mess.

Not cleaned

10.0 / 10.0

Mini Vacation family of 9

The comfortable beds the staff were amazing. We loved the atmosphere. The breakfast was absolutely delicious. June 29th was my mom's birthday and the bar staff sang Happy Birthday to my mom and gave her a piece of cheesecake for her birthday. Will definitely come back.

The only thing we didn't enjoy was the noise of the pool. We had girls who were screaming and splashing with no adult supervision.

5.0 / 10.0

Great location pricy for outdated rooms

Location, lobby and breakfast.

Cost was high for out dated rooms, had to pay extra to park!!

10.0 / 10.0

We went for a getaway and enjoyed ourselves so much.

Everything. The employees hospitality was top tier.

Nothing

8.0 / 10.0

Very good

Rooms had big spill right in front of door They should should have cleaned it

Below average

7.0 / 10.0

Good

The breakfast

The pool area was extremely loud. The room was not cleaned thoroughly. Dirty pants and underwear fruit flies in the room.

10.0 / 10.0

Excellent

Very close to the conference I was attending! Close to many good restaurants and shops. The hotel restaurant was very good!

1.0 / 10.0

I would not recommend this hotel.

The breakfast buffet and wait staff there were great

The elevators were broken down and not working. The first day guests were sent to service elevator. Once the only working elevator was fixed we could use that. Too many guests to have only one working elevator. It was awful! Carpet in room was disgusting. Staff was not responsive for towels and coffee for room. Had to ask and go down for sheets and blanket for pullout couch. Blanket was nasty and torn. Would never recommend this hotel. In regards to the elevator, we were informed that the situation has been like that for a month.

3.0 / 10.0

This hotel was over priced due to the lack of detail of cleanness. I was very surprised that a embassy suite would look

Nothing

The hotel room wasn’t up to par for an type of hotel it is. Cheap towels, dirty curtains, stains on the sheets, carpet had stains, toilet was running.

6.0 / 10.0

Nice and clean, but the elevator and the shower situation has dragged the experience down.

Good location, cleanliness, helpful staff

Out of 3 elevators only one was in operation, so it took very long to get to the top floors. There was only hot water in the shower and the temperature of the water could not be adjusted, so it was an unpleasent experience.

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