SpringHill Suites by Marriott Cleveland Independence

It might be a good idea to go around to each room and stairwell door and adjust the soft close mechanism so the doors shut more quietly. It’s unfortunate that most guests don’t have the wherewithal, common sense, courtesy, etc. to take a few seconds out of their days to stand by the door to make sure it closes as quietly as possible. It’s not pleasant to endure several door slams late into the night and early morning.

Hotel was clean and beautiful! We had a suite with sofa bed and it was so spacious that the 4 of us were very comfortable! Very modern design. Love the bathroom layout and the big shower. Breakfast and staffs were great!

Terrible property! Mood issue was disgusting. You can smell the mold in the hallways. The room had so much mold, it smelled, you could feel the moisture as soon as you walk in the room, and the mold was so bad that you could see it clear as day on the ceiling like nobody cares to do anything about it, and I have the pictures to prove it. It was so bad they had to move me. Once they did, the next room had the same issue but not as bad as the first one. But you smell the mold, feel the moisture, and eve see the light on the seat was staring to get rust spot due to the moisture in the room. I also have pictures of that as well. The pool hadn’t been cleaned in years it looks like, the jacuzzi was closed and had brown water. The place was a disaster to say the least. If you need a hotel, I promise you this isn’t the hotel you want to stay in. I didn’t even stay, that’s how nasty it was. Dirty walls that were half ass wiped. Not worth the money or the headache.

Very nice hotel, clean and friendly staff.

Front desk staff was very friendly and helpful.

Rooms definitely need a good scrub

This was the worst thing to walk into. Once we had our room key as we walked in - there is food from whomever rented the room before. Then, the bathroom was not clean - even the toilet was not flushed after someone used it!!! The

Plenty of restaurants close by

I Love the spacious layout of the room. The staff was very friendly and helpful.

Very disappointed with my experience at this hotel. I arrived late at night around 1am, exhausted and just looking to check in. The front desk person was extremely rude and unprofessional. I presented a temporary government-issued ID from the state of Illinois, which is legally valid, but he refused to accept it and denied me check-in. He clearly lacked proper training on what constitutes valid identification. Instead of helping or offering any solutions, he was dismissive and condescending. Completely unacceptable service, especially at that hour. I will not be returning and do not recommend this place to anyone.

Amazing!

Excellent

We arrived late at night, midnight. Staff were very nice. Place is clean and quite. Spacious. Bed comfortable. Clean sheets. Will use again.

Some mold in my shower

Pleasant stay. Would recommend.

room was very dirty

We switched rooms three times because the bathrooms were filthy. Although an employee corroborated the lack of cleanliness, the person at the front desk was annoyed at me complaining. I never had an issue like this in my life. This hotel does not deserve the 9.4 rating, to me is a 4.9.

Hotel was wonderful! Room was very spacious and clean. The staff were very friendly.

This property has been on the continual decline since it's conception. I've stayed at this location since it was opened and have seen a drastic change in the cleanliness, staff and clientele. Weed seems to be the air freshener of America I get it. But catching the fragrance in the elevator or in the hallway just seems to be the norm at this place. The Smart thermostats are the dumbest thing to be put in any hotel. What an inconvenience it is to have to physically move to get your room temperature back where your stat was set at. Broken shower door that doesn't close, broken chair at my desk and funky looking stains on the couch. No bar or soap at the sink and dirty refrigerator. The list goes on and on and yet they charge more than the other competitive hotels. I will not book at this hotel again. I will take my business back to the home2. And outback and bonefish next door should hear what the front desk personnel negatively have to say about their business. They need to learn hospitality skills rather than voicing their opinion about food and understand some customers are limited for transportation so when they ask how the bonefish or outback is next door you should politely say I don't know or it's very popular. This hotel sucks.

have a wonderful offer a lot of suggestions places to eat

Good one night stay. Front desk guy was super friendly. Quick check in. Only downside I would say is we were at breakfast by 8:45 and there was enough waffle batter for one waffle, lady said they weren’t putting out anymore. She said when it’s gone it’s gone. Felt that was a little rude for everyone that came after us. A lot of families figure that free breakfast into their stay and while it wasn’t an issue for us, I can see where it would be for others. Especially when other options are pretty limited. But decent safe and clean hotel. We had the multiple bed suite and it worked great for us.

Great for businesss stay.

It was close to where our sons tournament was, but we were given keys to a room that had ladders and maintenance equipment strung about. The front desk clerk apologized & made it right by quickly assigning us another room, but that one wasn't very clean, the deadbolt was broken, & a number of lamps did not work.

The staff was amazing. From prior to my arrival I had made a request, and I was promptly assured that my request would be taken care of, and they were. Barry, who checked us in. Was such a friendly and kind person. He went above and beyond expectations in every way, he made us feel so welcome and always asking how everything was going each day that we hao seen him. They had water bottles available for us when we arrived and also in the workout room, which was wonderful. The room was very clean and very spacious. I asked for a late check out due to flight changes due to the snowstorm, and they were able to accommodate that request. I had gone through some issues, not involved with the hotel that delayed me a little longer getting out of my room, which made me so upset because I did not want to inconvenience the hotel staff. When I went to check out, I was in tears because I felt so badly, but Shante, the front desk supervisor, for that day was absolutely so genuinely kind and comforting with her kind words. In the last few years, I have found it to be quite rare to find excellent customer service, but this hotel and their staff went above and beyond their jobs. They genuinely made sure I was happy and that my 13 year old son had everything he needed. This was not a one time occurrence, the staff was accommodating during our entire visit. I would recommend staying at this hotel to anyone visiting the area. Great management and staff!

Dirty

Clean and convenient

Room was not clean. Mold in shower, toilet dirty, and towels smelled like they hadn't been washed. Overall was just not clean and was disappointing because of that!

Awesome place . Very clean and friendly

The breakfast options were awesome. The place was clean close to dining. But the bed was somewhat hard and the TV was having issues.

Will stay again

We checked in in the evening and the attendant at the front desk informed us that they were having issues with their hot water that evening, but it would be fixed by the morning. He only told us after we completed check in by the way. He did say that if we let the water run a while it would heat up. It did not bother us as we did not plan to shower that night, but rather in the morning. When we woke up the next morning we let it run for over 30 minutes and still no hot water. Turns out when we went to the lobby there was a line of guests at the front desk complaining about having no hot water. My son had a college interview that morning and a shower would have been nice

While the property was relatively new and rooms nicely appointed, the service there leaves a lot to be desired. For $200/night, it is not unreasonable to expect daily room service and clean towels. It is their policy only to provide housekeeping every other day. Breakfast was offered in the lobby, but the quality did not succeed. Overall, somewhat diappointed from a place with a lot of potential.