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Hotel Schlüssel

Top rated by guests

Deluxe Double Room, 1 Queen Bed, Non Smoking, Private Bathroom | Premium bedding, down comforters, in-room safe, individually decorated

Deluxe Double Room, 1 Queen Bed, Non Smoking, Private Bathroom | Premium bedding, down comforters, in-room safe, individually decorated

Shower, free toiletries, hair dryer, towels

Family Room, 2 Queen Beds, Non Smoking, Private Bathroom | Premium bedding, down comforters, in-room safe, individually decorated

Shower, free toiletries, hair dryer, towels

9.0Outstanding

(215 Ratings)

"Really enjoyed the location of the Hotel Schlüssel in the old town area of Luzern. Everything is within a 5 to 10 minute walk, and it is just enough off the beaten path to be away from the noisy cro..."

Gregory

Don't miss out! Price and availability may change

9.0 / 10.0

Outstanding(215 Ratings)

Hotel in Lucerne

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Hotel with a restaurant, steps from Franciscan Church
This smoke-free hotel features a restaurant, a 24-hour front desk, and free WiFi in public areas. Other amenities include multilingual staff assistance.
Hotel Schlüssel offers 10 accommodations with safes and hair dryers. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)).

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and desk chairs. Additionally, rooms include fans and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities at Hotel Schlüssel

Air conditioner

Internet / Wifi

Balcony or Patio

Map of Lucerne

city location on map

Nearby attractions

Swiss Museum of Transport

Ballenberg, Swiss Open-Air Museum

Nature and Animal Park Goldau

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

$$$$

Top rated by guests

9.0Outstanding

(215 Ratings)

"Really enjoyed the location of the Hotel Schlüssel in the old town area of Luzern. Everything is within a 5 to 10 minute walk, and it is just enough off the beaten path to be away from the noisy cro..."

Gregory

Don't miss out! Price and availability may change

$$$$

9.0 / 10.0

Outstanding(215 Ratings)

Hotel in Lucerne

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Lucerne

city location on map

Nearby attractions

Swiss Museum of Transport

Ballenberg, Swiss Open-Air Museum

Nature and Animal Park Goldau

Available Rooms

About this hotel

Hotel with a restaurant, steps from Franciscan Church
This smoke-free hotel features a restaurant, a 24-hour front desk, and free WiFi in public areas. Other amenities include multilingual staff assistance.
Hotel Schlüssel offers 10 accommodations with safes and hair dryers. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)).

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and desk chairs. Additionally, rooms include fans and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air conditioner

Internet / Wifi

Balcony or Patio

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

Ratings and reviews

9.0 / 10.0

Outstanding(215 Ratings)

5.0 / 10.0

Very nice

5.0 / 10.0

Clean room, convenient location, easy check in. We had a wonderful stay in Lucerne.

3.0 / 10.0

Great location. I loved the room and all the extras—clean room and comfortable bed. Luzern is a tourist city, so why doesn’t the hotel use English? I received 5–6 emails from you, and I couldn’t understand any of them. The self check-in system doesn’t work. We were three different guests, and all of us had to call for help. Also, there’s no soundproofing from the hallway —you hear everything and get woken up constantly.

3.0 / 10.0

The check in process was fine once we got in the main building, but we had trouble getting in. There were so many emails I may of missed the entry code. Not a fan of auto entry.

10.0 / 10.0

Really enjoyed the location of the Hotel Schlüssel in the old town area of Luzern. Everything is within a 5 to 10 minute walk, and it is just enough off the beaten path to be away from the noisy crowds in other parts of town. There is also a pay laundromat just a street over which was very convenient and we made use of during our stay. There is no onsite staff, giving it more of the feel of a personal rental. This was never really an issue for us other than requesting two room keys at check in and only being able to make one. As an aside, i made another later the first day which worked, but then the original no longer functioned. We really appreciated the fan in the room for our use, which allowed us to keep it comfortable during our 4 day stay even with moderate heat during the day. During the night we also kept the window open with the fan on to bring in cool air but the proximity to the church next door and the bells which peal every 15 minutes all night long made this not a good of an idea. Having the window closed really made this a non issue for sleeping and there is definitely a pleasant historical vibe to their consistency. Loved staying in the city for it's charm and location, and the Hotel Schlüssel just added to the overall enjoyment of our visit.

5.0 / 10.0

Other than the fact that this hotel does not have AC, due to historical rules because of the age of the building, this hotel was fantastic and can only be very highly recommended.

10.0 / 10.0

An excellent property with central location to trains and busses but also in the heart of old town. Rooms are generously spatious and a sweet addition from the hosts is a free mini bar for coffee and light refreshment (beer, coke, water). Highly recommend!

10.0 / 10.0

We absolutely loved our stay at Hotel Schlüssel! The staff was incredible and made us feel like family. We appreciated that we were just enough off the beaten path in a beautiful courtyard with a church dating back to 1270! It was quintessential and relaxing. The train station was less than a 10-minute walk, making it perfect for exploring Suisse. They also had an amazing restaurant, and we ended up eating there all three nights. I can't recommend this hotel enough! Thank you, Hotel Schlüssel, for making our experience exceptional!

5.0 / 10.0

Everything was great. Only slight issue was it was hard to air out the room after showers. The provided table fan was not enough to quickly refresh the air.

5.0 / 10.0

It was amazing. Only thing I need an air conditioner or cooler. It was hot but I couldn’t open the window because smoking didn’t stop from the bar on the 1st floor. I couldn’t breathe if I open the window. I should be patient hot or smoke. It was so hard.

10.0 / 10.0

Great stay! Comfortable bed and very spacious

10.0 / 10.0

The property was central to everything

10.0 / 10.0

It was a fantastic location, small rooms, but matched our needs

8.0 / 10.0

Great location and wonderful breakfast! A good value for the money.

10.0 / 10.0

Very close to the river. Beautiful area. A little bit concerned about their check-in system and how they cut the key using simply a confirmation number only (anyone can guess someone else's based on your own) - the hotel may want to re-think that system.

4.0 / 10.0

Great location. Good size room for family of 4. They provide free water bottles and soft drinks, which is great. Room did not have air conditioner and did not have good ventilation. Romm has only one window which skis did not open completely, opened only 25% due to safety I guess . They did provide 2 table fans. But that was not enough on hot summer days of our stay . It was extremely uncomfortable.

6.0 / 10.0

The good; Historic building. Next to a the beautiful Franciscan church. The not so good: as a hotel, the facilities match the age of the building. There is no air conditioning it was a hot night, and we had to keep the windows open. The church bells Rand all night, at each quarter hour, and tolled out the hour. We were leaving the room at 11:10 am. The housekeeper, with her best Frau Blucher impression, reprimanded us for not leaving the room at 11 am.

10.0 / 10.0

Selina was a star receptionist and made everything very easy and accommodating. Good location for walking and to the train station.

10.0 / 10.0

Great stay for a day trip! Self-Check in was quick and easy to navigate.

8.0 / 10.0

Expensive price for the room, bed, no TV, no AC

5.0 / 10.0

Clean, comfortable, quiet, and big towels! Good location close to the water and many restaurants. Staff could not have been more welcoming! Everybody was wonderful.

3.0 / 10.0

The beds are very nice, the location is great, room is clean but there is no AC and the building in general is very warm, not recommended for a summer stay

3.0 / 10.0

We stayed here for two nights. Our experience was more like renting an apartment from a private person that a room in a hotel. The reception desk was not available at check in, and few times I needed something for my room maybe after 4 pm. Overall room was clean but everyone who rent a room should be aware of the church bells that go off every 15 minutes, even during the nights.

4.0 / 10.0

overall, I don't like it and will not recommend it. it is convenient, however, the room is very small, without air conditioning. it was very warm. by opening the widow overnight, I got street noise as well as a large number of mosquito bites.

10.0 / 10.0

Very nice hotel within walking of many attractions.

10.0 / 10.0

The room is nice and the staffs are awesome!

8.0 / 10.0

Excellent location just off the lake near pedestrian bridge allowing for easy access to dining and amazing views of the city. Close to the train station. Adorable balcony to overlook the square, but the fountain was drained so was not able to enjoy that. There is a church right across from the hotel, which means frequent bell ringing, although we found them not to be too loud. We checked in on a Sunday, so there was no reception open, which was unusual and potentially inconvenient although we had no problems.

10.0 / 10.0

Lovely staff :) thank you for your service;)

4.0 / 10.0

Hotel was good, not great. Rooms are very small and there are steps needed even with the elevator. There is no storage area for clothes, so living out of a suitcase was necessary but not wanted. That meant using precious floor space for open suitcases. Good location near the old city. Didn't try breakfast.

10.0 / 10.0

It was very clean and in a great location! Staff was very nice. It was a bit stuffy in the room, which only had a small fan on a dresser. Also, our window only opened partially due to a plexiglass barrier.

10.0 / 10.0

Well situated. Close to everything.

4.0 / 10.0

Good location. Try to get a room near the front of the hotel as back rooms are very noisy due to bar on the street in the back.

5.0 / 10.0

Outstanding service, the best I’ve ever encountered, from friendly and efficient staff, particularly David and his waiting team. Attractive boutique hotel in great location. Excellent kitchen. Great Al fresco dining ambience

8.0 / 10.0

We came in very tired from our overseas flight. It was a very hot day. Check in has humorous because the innkeeper had her dog there and the sweet puppy wasn’t used to being there, and annoyed the old dog that the person in front of us had. She, the innkeeper was very sweet. We were super tired so we barely took in any sights before crashing. We woke up at 11:05 and scrambled to get everything together as check out was 11:00. The person who checked us out seemed annoyed or maybe ready for us to be gone as he didn’t ask how our stay was and seemed put out that we asked to leave our luggage for a bit while we went to find some coffee. The room seemed clean but it must have been the first day of fan use, due to the heat, because the partition wall to the bathroom had a layer of dust on it that snowed all over the floor in that area of the room. Lovely little hotel, but be sure you check out on time!

5.0 / 10.0

zehr gut. Some says fat guy can not be fit in elevator or shower. Maybe yes. it is old small hotel. But the room has nice cute view and antique furniture. I loved soft matress and neat bedding. It was perfect for me to spend the last night in Swiss. Would like to come back in years.

8.0 / 10.0

Cute little hotel. Location was perfect. 10 min walk to the main train station/ ferry/ restaurants. Paid Parking lot is a 2 min walk. Enjoyed our stay

10.0 / 10.0

Excellent location. Clean rooms, good shower. Staff really friendly and helpful.

5.0 / 10.0

Beautiful small hotel with perfect location in the old town. The staff was very friendly and able to assist with all requests. The room was very comfortable with antique touches.

1.0 / 10.0

Following great reviews here, we were hugely disappointed by a complete lack or decency or thought to clientele. Upon our arrival well before 6pm, there was no one from the hotel to check us in, only bar/restaurant staff. 1) We lost complete phone signal as soon as we walked in, and there was no wifi code written anywhere at reception. 2) They had zero information or desire to help us with Car Parking - you have to park off site and it is not 25 CHF as it says, that rate is only applicable if you book in advance, we ended up paying 46 CHF for less than 24 hours. 3) Upon arrival to our apparently 'Deluxe' tiny room, heating was switched on maximum but the room was Cold, they said they would turn it up, it did not change all through a VERY Cold nights sleep. 4) At 11am on the dot (with the Do Not Disturb sign clearly visible) the cleaners knocked on our door, we politely asked for an extra hour then the Manager comes to our door saying out in 5 minutes or pay another night. These people should study how to host because they really have no clue. The hotel was also quiet, you would think they would go the extra mile during COVID but oh no, quite the opposite. We were planning on extending our stay an extra 5 days if we felt good in their establishment. Clearly we moved on rapidly. Appalling service and staffing. Wasted opportunity in what is a quite beautiful building in a reasonable location.

5.0 / 10.0

What a quaint hotel. We loved staying here and would absolutely come back. The room was spacious with a comfortable bed and great amenities. We enjoyed a lovely breakfast each morning, too. We will definitely be staying here again in the future.

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