Hotel Baslertor
Top rated by guests





8.3Excellent
(1,793 Ratings)
"Superb location. We popped in and out of the hotel all day on our walks around.
Room had everything we needed including a kettle with tea. Lovely comfy bed, pillows and soft towels in the bathroom. D..."
Verified guestDon't miss out! Price and availability may change
3-Star Hotel
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
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Conveniently located in the center of Lucerne, Hotel Baslertor provides 3-star accommodations close to Lucerne Train Station and Lion Monument.
Airport transportation available
Shuttle available
Free WiFi/internet
Pool
Non-smoking
Heating
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Sauna
Family friendly
Smoking allowed
Safe
Accessible by lift
Key card access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
Top rated by guests
8.3Excellent
(1,793 Ratings)
"Superb location. We popped in and out of the hotel all day on our walks around.
Room had everything we needed including a kettle with tea. Lovely comfy bed, pillows and soft towels in the bathroom. D..."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
10.0 / 10.0
Superb location. We popped in and out of the hotel all day on our walks around.
Room had everything we needed including a kettle with tea. Lovely comfy bed, pillows and soft towels in the bathroom. Didn't get chance to use the sauna etc so will have to go back. Lounge area in reception was very comfy where quality coffee or tea was available free of charge. Staff were super friendly and welcoming with wealth of knowledge a d spoke English Fluently.
Nothing
10.0 / 10.0
First and foremost, we were met with the friendliest front desk person after a very long day of travel - this makes such a difference and everything was perfect anyway but even if it hadn't been I think I'd still be inclined to give a high review. The morning desk person was super friendly and kind as well. Room was clean, very, very quiet (esp given the amazing location in the middle of it all...), comfortable, etc. This is a very sweet hotel and it's clear a lot of care and thought has been put into everything. A wonderful value too! PS Lucerne earns its reputation as one of the world's most beautiful cities. It's stunning. Visit there.
Shower head was mounted on the low side (I'm 5'10" tall) but that was a teeny tiny thing that would absolutely not keep me from staying again (and pressure, temperature, etc were just great).
9.0 / 10.0
Cozy, welcoming, comfortable, good value for money, centrally located. Coffee for free at the reception. Luggage room available the whole day. Sofa and armchairs, large shared terrace.
Personnel talking too loud in the morning all over the place, as if they would like you to wake-up and leave (09:00 am). No breakfast available. No coffee in the room.
10.0 / 10.0
Great location and service.
Nothing
7.0 / 10.0
Though small, it has a lift. Staff is accommodating, friendly and helpful. The bathroom is clean. Located conveniently.
Room was too small for 5 people and 1 bathroom.
8.0 / 10.0
The room was comfy. clean and smelt good. The location was nice and just a few mins walk to the chappel bridge.
I cannot think of any
8.0 / 10.0
The room has multiple bed good for family
A bit too far from station and very limited food nearby
10.0 / 10.0
Comfortable room in a fantastic position. Could not have asked for more.
The owner, Tobby was so friendly & helpful it helped make our stay perfect š
Canāt think of a thing, because Toby would have fixed it!
10.0 / 10.0
I like that is super clean and well maintained and the staff were so pleasant helpful and simply welcoming. Las was the one who waited for us to be the last person to be checked in while Sandy who was there at the check out.. i really love the place it is so cozy and near to almost everything except that i was a bad weather we went to luzern and we need to cut the trip short... but if i get a chance to comeback this will be a place to stay! Hundred %
The heater was not fully at the highest temperature that time i was sooo cold in 201! Maybe because it was too cold outside and i did not bother to inform the receptionist as they are closed until 9pm
8.0 / 10.0
Good location/very close walk to both train station and river/bridges/old town.
Very basic but for good price compared to other Lucerne hotels, and we spend more time out than inside.
9.0 / 10.0
Staff incredibly nice and friendly! Comfortable beds, nice hotel, we loved it. We would definitely come back!
10.0 / 10.0
The family room was comfortable for our group of 4 friends. The washroom was spacious. Less than 10 minutes walk from Chapel Bridge and 2 mins walk to nearest bus stand. The reception staff was very warm. They even let us keep our luggage for a while after checkout. Would recommend this place. The coffee machine at reception was a bonus. š
7.0 / 10.0
Super location. Free coffee in reception and rooms. Enjoyed the jacuzzi.
The room and bathroom were very small. The curtains did not black out the light. I wasnāt a fan of the bed linen.
10.0 / 10.0
Helpful staff gave us local recommendations for dining and sightseeing to a place that was not previously known to us. Room was clean and comfortable. Location was good. Appreciated secure luggage storage.
Would have liked breakfast option.
7.0 / 10.0
Location was convenient as it is from walkable distance from Lucerne Station, there are lots of shops and restaurants nearby. Also located near Chapel bridge and Lion Monument. Staff were very nice and provided us with the Lucerne Tourist card
Didn't have aircon, even though we opened the windows at night, it was quite warm and very noisy. The bathroom were big but a bit old. Lifts are so small we had to take turn going up as there was not enough space for both people and suitcases.
9.0 / 10.0
The location and the receptionists. Very nice and friendly people. The room was spacious.
There werenāt enough power outlets to charge our phones, backup chargers and camera batteries
9.0 / 10.0
Close to everything and easy access to Chapel bridge and tourist spot with free travel card we use for bus and tram to explore the city and surrounding area
Some minor issues in their bathroom
10.0 / 10.0
Location!
Nothing
10.0 / 10.0
Location was close to everything and easy to find. The staff was very friendly. The room was spacious for 3 adults. Even though it was central, it was quiet at night.
N/A
9.0 / 10.0
Love the location and the roof top terrace attached to our room
Nil
9.0 / 10.0
The location was ideal and the pool was just right for our short stay. The room was a little small but clean. At first the wifi didn't work but the host was amazing in getting that going. Overall very happy.
The tv didn't work which wasn't a big deal for us but if it is, it may be something you consider or check ahead of time.
7.0 / 10.0
It is clean and quiet
Short distance from the train but need climb stairs
9.0 / 10.0
Great location. Clean. Luggage room available.
5.0 / 10.0
Excellent location. Very helpful staff
Room was very small VERY SMALL! No place to sit and no place to put luggage very uncomfortable. The air conditioning unit was noisy and blasted cold air across the entire room
10.0 / 10.0
The front desk staff were exceptional, location is excellent, housekeeping is great. Everything is great. Would stay there again when we have the chance to visit Switzerland again.
None.
4.0 / 10.0
Location
Room - noisy, shabby, no kettle, no hairdryer, no glasses in bathroom!
4.0 / 10.0
Our room on the second floor was nice. Nothing fancy, but nice and large enough for two people. We enjoyed a door out to the patio which we took advantage of.
It was not fair. My sister and her husband also stayed when we visited Lucerne. We paid the same amount for both our rooms and she was on the 5th floor. In the attic. She showed us her room. It was awful. I would never have accepted the room. I would have gone back to the desk and demanded another room or a refund and gone somewhere else. Beware if you stay at this hotel. Do not accept a room on the 5th floor!
8.0 / 10.0
Very nice location.
The room was very small. I would upgrade to a larger room.
10.0 / 10.0
Very nice and cozy hotel in Old Town, close to everything! The room was spacious and comfortable! Staff is friendly, and they make some tasty coffee downstairs, free for their guests :)
8.0 / 10.0
Great location. Clean. Helpful staff. There is a lift which is an added bonus. The pool looked lovely. Overall a decent place to rest our heads after a long day of sightseeing. We would stay again.
Aircon worked well in the double room with terrace but not so well in quadruple room (probably needs a bigger unit for that room).
9.0 / 10.0
The staff were exceptional and the hotel was quaint and well cared for for. The location was great for accessing all areas of the city. The air conditioning worked well and the unbrellas were appreciated on our rainy visit!
8.0 / 10.0
Super friendly and very helpful staff, great location
Very expensive but that is Luzern, particularly at this time of the year
10.0 / 10.0
Baslertor hotel is a great option for staying in Lucerne's downtown, right in the heart of the action at a reasonable price. We took a big room for 8 people and it was wide enough and comfortable. Cleanliness is a most. The swimming pool is an extra bonus. Would come back again with big pleasure.
It is a shame that no breakfast is served at the hotel, but there are plenty of bars and coffee shops around.
10.0 / 10.0
Great swimming pool (biggest advantage during heat wave), cosy family room with enough space for all 4 people and luggage, excellent staff. We could use the swimming pool before check in time (there are towels and bathrooms provided for the swimming area). Best possible location, only 10 min walk from the train station.
Nothing comes to our minds
9.0 / 10.0
Excellent location. Decent room. Good friendly staff. helped us store the luggage before/after our check-in/check-out and provided good information.
Beds could have been more comfortable. the provided AC worked well but it was still a bit hot given how big the room was.
8.0 / 10.0
Location, furnish and decorate are good. Staffs are nice. A little far from the station with luggage.
None.
6.0 / 10.0
Location was great, and the staff was helpful and friendly.
The portable ac had to dangling out the window, so the window stayed open all night with constant street noise and mosquitoes coming in. The blackout shades only blocked half the windows, you could read by the street lights. The pool also had very limited hours.
10.0 / 10.0
Great location and helpful staff
7.0 / 10.0
The location is fantastic. Very close to the Jesuit Church and Chapel Bridge.
Staff were friendly and professional.
The hotel is stylish and clean.
The double room was very small. The smallest hotel room I have ever stayed in.
It was ok for 2 nights but I wouldn't recommend for a longer stay. It can feel cramped.
10.0 / 10.0
This is our favorite hotel of whole trip in Switzerland. The pool area lovely and private with 2 outdoor seating areas. Our family room was good for family of 4 with wonderful air conditioning! The front desk staff and manager were very helpful and willing to go above and beyond to make our stay wonderful. The location is lovely with great restaurants nearby. It felt very safe. Fantastic stay.
Nothing
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Hotel Baslertor. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Hotel Baslertor. Enjoy the water!
Is Hotel Baslertor pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Hotel Baslertor?
We found 19 amenities for this rental. This includes airport transportation available, shuttle available, free wifi/internet, pool, and non-smoking.
