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Hotel Lestelle - self check-in

Hotel Lestelle - self check-in Hotel in Lucerne

Hotel Lestelle - self check-in Hotel in Lucerne

Hotel Lestelle - self check-in Hotel in Lucerne

Hotel Lestelle - self check-in Hotel in Lucerne

Hotel Lestelle - self check-in Hotel in Lucerne

6.0Average

(465 Ratings)

"Lift to the top floor. Fan to cool down the room."

Verified guest

Don't miss out! Price and availability may change

6.0 / 10.0

Average(465 Ratings)

Hotel in Lucerne

3-Star Hotel

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsKitchen or Kitchenette, Internet / Wifi, TV and more

About this hotel

Located in the Lucerne City Centre district in Lucerne, Hotel Lestelle - self check-in offers 3-star rooms with free WiFi.

Amenities at Hotel Lestelle - self check-in

Kitchen or Kitchenette

Internet / Wifi

TV

Map of Lucerne

city location on map

Nearby attractions

Swiss Museum of Transport

Ballenberg, Swiss Open-Air Museum

Nature and Animal Park Goldau

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

6.0Average

(465 Ratings)

"Lift to the top floor. Fan to cool down the room."

Verified guest

Don't miss out! Price and availability may change

$$$$

6.0 / 10.0

Average(465 Ratings)

Hotel in Lucerne

3-Star Hotel

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsKitchen or Kitchenette, Internet / Wifi, TV and more

Map of Lucerne

city location on map

Nearby attractions

Swiss Museum of Transport

Ballenberg, Swiss Open-Air Museum

Nature and Animal Park Goldau

Available Rooms

About this hotel

Located in the Lucerne City Centre district in Lucerne, Hotel Lestelle - self check-in offers 3-star rooms with free WiFi.

Amenities

Kitchen or Kitchenette

Internet / Wifi

TV

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

6.0 / 10.0

Average(465 Ratings)

100% verified reviews

3.0 / 10.0

Lucerne is beautiful with lots of choices for accommodation.

Good location

I arrived at 9.00pm, unable to get access to the property as the access key pad was not working. Thankfully another party of guests who were also locked out called the contact number in Mexico. After many attempts we were all able to gain access. The room was basic and clean, but I do feel that it was not value for money.

3.0 / 10.0

Great location...that's about it.

No breakfast offered. Loved the location that is about it.

This place needs air conditioning. Portable fans were in the room, but the rooms were still hot. We had to open windows but windows had no screens to keep bugs out. Bathroom drains drained slowly. Rooms size was small but don't think that can be changed.

6.0 / 10.0

Great location

The location was incredible! The room is quite spacious, looking at the floor space but it feels small because the beams make half the room inaccessible. The fan they provided was a lifesaver during the hot August weather!

No ability to not have your room cleaned each day. I thought leaving your towel hanging was the universal symbol that you don’t need them changed but regardless, the housekeeping changed every towel, every day. I knew it was self check in when I booked but I don’t like how impersonal this is

10.0 / 10.0

Great location

Lift to the top floor. Fan to cool down the room.

Low beam where I hit my head a few times.

1.0 / 10.0

Worst hotel ever.

Nothing. Very small rooms, there was no one to talk to so no customer service at all.

When we took a shower all the water was coming out all the way to bed this happened two days in a row. Hand washing sink also was clogged. Last night one our room lost electricity at 11pm and there’s no one to contact so we had to stay in dark room with no fan ( this Hôtel didn’t had AC ) in hot room till morning. No USB charger, this was one THE worst Hôtel experience we had. I would recommend to anyone to stay in this hotel. 0 star.

7.0 / 10.0

Nice stay in Luzern

No complaints room was nice. Location was easy to get to.

Check in process had some issues.

8.0 / 10.0

Very good. Great location. Small attic room but everything I needed all in good condition.

Accommodation is in small rooms above a restaurant. Fittings good quality immaculate Coffee machine, safe, fridge, TV Food in oriental restaurant downstairs if required. Superb location. .

Very high tech. How to exit was not explained!

9.0 / 10.0

It was a great place to spend the night after exploring the city

Great location

Little smaller than expected

3.0 / 10.0

It worked, but needs to be better.

Easy to reach. Cheap.

For 30 grueling minutes I didn't know if I was going to spend the night outdoor or if I had to find another hotel. The self-check-in machine didn't recognize my booking number and wouldn't give me a card to open my room. The emergency phone number provided by the hotel was left unanswered and booking.com did not provide a phone number: I left a number of emails and messages to both hotel and bookin.com but I didn't seem to be reaching anybody. Eventually I did call the emergency number again and seemingly just by chance I managed to reach a human who was not particularly apologetic and suggested the apostrophy in my last name caused the check-in system to malfunction. He helped me through by providing a confirmation number I did not have until that point and that allowed me to get the card for my room. The wooden stairs of the place were very creaky as I went up, and I was worried I would wake up other people on them, or that other people would wak me up. But ultimately they did not prove a problem during the night. The room was smaller than I expected, with a particularly low ceiling over the bed: made me wonder if I'd bump my head against it at night. The place somehow didn't feel as clean as other places in the same price category. It has potential and character but it is too much of a random mishmash of old and new for me, and it feels, as a structure, it is not receiving as much investment as it deserves to really make the best of it. Could have been worse: the bed was comfortable, the shower was warm and ultimately the room did the job. But the uncertainty for the check-in is really unacceptable and generated quite a bit of anxiety in a moment toward the end of the day when all I wanted is to rest instead.

9.0 / 10.0

Good hotel with excellent location

Location was great

Very small rooms and window facing the wall

3.0 / 10.0

Poor

Location

I still didn't receive invoice. Self check machine was not working properly, call to reception helped

5.0 / 10.0

For business trip it is acceptable, but not for own stay

Location is very good.

Size of the room, especially low ceiling. Entrance is directly from the staircase. Poor sound insulation from above. Check-in machine is not working, needed to call to get access.

8.0 / 10.0

Good

It was very good and close to the office

Self check in process. There was a code to write in we didn't get before there so we had to call the hotel staff.

5.0 / 10.0

Just a place to dump your bags really, not much of a stay to write about

The location of this place is great, right in the middle of old town so one can easily walk to any nearby spot, be in restaurants or tourist attractions. But the place really needs to up the standard to live up to the hype of a self-checkin format option for tourists. As someone travelling post a knee surgery, a lot of inconvenience trudging up the stairs with our luggage and the cleanliness standards were just not acceptable.

Cleanlines, Access, Space utilisation.

9.0 / 10.0

Superb

Perfect for solo traveller in Luzern for a night or two. Check in and out at machine a straightforward process and location near enough perfect.

10.0 / 10.0

Clean small hotel in the very centre of Lucerne.

Great location, clean, self check-in was easy

The ceiling was rather low for my height (6’4)

7.0 / 10.0

Good

Being one of the cheapest hotel in the area is ok. The cheapest room is very small, just enough to sleep and shower. Location is the most centered you can wish!

It could be a bit cleaner. Under the bed there was quite a lot of dust and some mold in the sealant of the shower. No AC makes it super warm in hot days. There is a little fan for a tiny help.

9.0 / 10.0

Superb

The location, the rooms, the coffee machine , very clean

The rooms are tiney for the price .

7.0 / 10.0

Good

The location is not far from train station but have to pull luggage over rockie roads.. the room is quite small but enough for solo traveller.. it was self check in but have to wait till 3pm.. luckily i can drop off my luggage at the restaurant below.. i was assigned to the top floor with diagonal ceiling roof..

Everything is fine but at night around 8 or 9pm, there is a stench smell flowing in to the room.. have to wait for the ventilation to clear it off.. took a while before smell goes away..

10.0 / 10.0

Exceptional

Very good location in the center of Old Town,

8.0 / 10.0

Very good

Era bello

La tv no funcionava

3.0 / 10.0

Poor

Great location, inside old town. Close everywhere.

Very dirty and disguisting - lots of hairs (including bedsheets!) and balls of dust. Room small, no space to move, no shelves to leave the stuff. Just bare, even unpainted walls. I had to keep all of my things on one small chair. Lift is weird, definitely not a human lift, rather a cargo lift. It almost gave me a heart attack when I couldn't open the door to leave! This place is located above the asian restaurant and looks slightly different than showed on the photos. Also, it does not deserve the money I paid.

1.0 / 10.0

Bad

elevator starts from first floor. room size extremely small.

9.0 / 10.0

wonderful

clean, friendly staff , comfortable & near to every where.

7.0 / 10.0

nice but more expensive then it’s worth

the property was easy to get to. parking wasn’t included but there was parking within 5-10 minutes walk. it’s located right in the heart. close to shops and restaurants. the room was comfortable and clean

the room was smaller on size. also the value is low. it is pretty expensive for what you get

3.0 / 10.0

l

The room door lock is damaged. We can not lock the door in the night also as we went out.

8.0 / 10.0

perfect location and a nice cosy bed.

The location was brilliant. The bed and sheets were very cosy. overall not a bad size room for cost and location.

soundproofing needed, no kettle only coffee machine with no milk or sugar or spoons just a cup and machine.

10.0 / 10.0

A very affordable, well located, clean & comfortable place to stay right downtown Luzern

Everythin: location, price, confort, cleaness, wifi, shower, bed

Nothing, everything was perfect

5.0 / 10.0

Great location, OK for one night.

Location is great, as it is in the old town. Hotel is situated above a ramen restaurant which serves great food.

A bit hard to get to the place with a car as you have to drive through a busy shopping street. Parking was quite expensive. The photos do not indicate which one is the standard one. Room is extremely small with no view.

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