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Hotel Schlüssel

Top rated by guests

Property building

Bedroom

Bedroom

Decorative detail

Photo of the whole room

8.1Excellent

(443 Ratings)

"We had the best experience staying here. The check-in process, although self check-in, was very easy. The on-site staff were very friendly and helpful. I had questions and they were very responsive. T..."

Verified guest

Don't miss out! Price and availability may change

8.1 / 10.0

Excellent(443 Ratings)

Hotel in Lucerne

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

The Self-check-in Hotel Schlüssel is a historic property in Lucerne dating back to 1545. It has been renovated to offer en-suite accommodations in the Old Town, just a short 10-minute walk from the train station and ferry terminal.

Amenities at Hotel Schlüssel

Air conditioner

Internet / Wifi

Balcony or Patio

Wheelchair accessible

Family friendly

Map of Lucerne

city location on map

Nearby attractions

Swiss Museum of Transport

Ballenberg, Swiss Open-Air Museum

Nature and Animal Park Goldau

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

Top rated by guests

8.1Excellent

(443 Ratings)

"We had the best experience staying here. The check-in process, although self check-in, was very easy. The on-site staff were very friendly and helpful. I had questions and they were very responsive. T..."

Verified guest

Don't miss out! Price and availability may change

$$$$

8.1 / 10.0

Excellent(443 Ratings)

Hotel in Lucerne

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Lucerne

city location on map

Nearby attractions

Swiss Museum of Transport

Ballenberg, Swiss Open-Air Museum

Nature and Animal Park Goldau

Available Rooms

About this hotel

The Self-check-in Hotel Schlüssel is a historic property in Lucerne dating back to 1545. It has been renovated to offer en-suite accommodations in the Old Town, just a short 10-minute walk from the train station and ferry terminal.

Amenities

Air conditioner

Internet / Wifi

Balcony or Patio

Wheelchair accessible

Family friendly

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

8.1 / 10.0

Excellent(443 Ratings)

100% verified reviews

10.0 / 10.0

Gave us the best experience of the Swiss life!

We had the best experience staying here. The check-in process, although self check-in, was very easy. The on-site staff were very friendly and helpful. I had questions and they were very responsive. This is located in a very quaint central location, close to shopping and the Train station. I cannot recommend this place enough and we will be back!

7.0 / 10.0

Nice hotel but some downsides

Nice hotel, quite easy to find.

Checking-in process was tricky but I called reception and it was sorted out quickly. Room was hot and no air-con, unfortunately our room was located at the back of the property and there was a very noisy bar right outside with live music (it was a Friday night). Also no breakfast option.

9.0 / 10.0

Location and the balcony is actually usable

Location was great of course

This hotel’s greatest asset is also its liability- being downtown next to a church you will hear outside noises and church bells- but you would get this with any downtown European hotel.

10.0 / 10.0

Wonderful location and staff. Room was great. Highly recommend.

Wonderful Location.check in was easy with line to very helpful staff. Room was great! Liked the complementary stocked fridge. Highly recommend.

4.0 / 10.0

If you don’t want to be bothered, or don’t care about other people being around, this place is for you.

Location

No interaction with owners or staff, self check in and out, felt like we just rented a room. No where else, like a lobby to sit. Clean, stark accommodations.

10.0 / 10.0

Overall fantastic place, would stay again and Lucerne is fab!

Loved the room, bed , shower, little deck, location, and water and beer in fridge for our access

I didn’t like that staff wasn’t on site. I guess I’m old fashioned..

9.0 / 10.0

Very comfortable and centrally located in the old city.

Easy to find and in the old centre

All very good

10.0 / 10.0

Excellent

Very well located. Charming building. Warm wellcome. Very functional.

8.0 / 10.0

We had a wonderful time. Would recommend it to everyone

We loved the location, close to everything we wanted to do. Easy easy easy.

The check in asked for my birth date and there was no way to input it, so I put in a false date. It worked so I moved on.

5.0 / 10.0

I wouldn’t stay here again unless it was in cold weather

Very clean and spacious room. Great location.

WAY over priced for a room with No AC. We got no sleep because it was so hot. A fan was provided, but it just circulated hot air. The window only opened a few inches and air flow was impeded by a plexiglass barrier. No in room coffee - just tea bags with no sugar or cream.

6.0 / 10.0

Perfect location, quaint and cozy rooms, with no amenities (no TV, no fridge, no AC). Works great if you like simple, h

Fabulous location, neighborhood and proximity to the sights on the river in Luzern. Bed was comfortable and the pillows were as good as I have ever had in any hotel.

Not having a front desk or any staff on site was a new experience for me and felt more like an AirBnB. It worked out okay. One issue was that we were a party of 4 yet we only had 3 bath towels and 3 pillows in the room. With no staff on site … we just had to accept that limitation. The other challenge was that we were there when it was hot! Around 30 degrees each day and the room was awfully hot. Without AC and only one window that only cracks open about 15cm, and directly faces the sun. We were left laying on the bed sweating at night. That made the stay quite miserable and overarched any other nice factors.

3.0 / 10.0

This hotel felt more like a youth hostel than a hotel but was priced like a hotel.

Good location

I reserved three rooms for two nights for my family. We never saw a staff person during our stay. The rooms were very spartan. The bed linen was soiled and there was only one towel in a two person room. There was no air conditioning which required the window to be left open because the temperatures were in the 80s. Unfortunately, there was an extremely loud bar outside the window which kept us awake past 2:00 pm. At 6:00 am, cannons went off and construction workers dropped pallets and started hammering. The loud noises made it impossible to sleep.

10.0 / 10.0

Delightful.

Walking distance to everything. The quaintness of the building. The modern clean rooms. Ease of checking in and out. No tv in the room. Gives you time to just turn off from the outside world. The delicious welcome chocolate. That windows could be opened.

The cigarette smoke wafting up from the bar underneath the window. Not being able to access my visitor card. Link did not work.

9.0 / 10.0

Comfortable and well located for the Old Town and train station.

Location and helpful staff

Self check-in was a little hard to complete by manageable. A little noisy on Friday evening.

10.0 / 10.0

It was the perfect stay in Lucerne!

Great location, great service and good food in the restaurant

Nothing

9.0 / 10.0

Excellent City Centre Accommodation

Family run business and staff really couldn’t do enough for us. Rooms were modern and immaculate, while the restaurant downstairs served excellent food. Couldn’t fault it!

Nothing

10.0 / 10.0

A great place to stay. They treated you like family.

breakfast was very good, Jennifer was excellent and made sure we enjoyed our breakfast. She also went above and beyond with recommendations and suggestions of things to do. She’s a great employee.

would suggest more outlets. I had trouble hooking up my CPAP and charging my cell phone overnight at the same time.

9.0 / 10.0

Loved staying here!

The location was excellent - within walking distance of everything! The hotel was cute, clean and bedding was comfy. We were very happy we stayed there.

7.0 / 10.0

Certainly enjoyed the historic ambience of this old inn, but the price was a bit steep.

Location excellent, character of the hotel very pleasing - a smart modern makeover of an inn with hundreds of years of history. Quiet square within a few metres of the riverside.

Staff were very pleasant but stretched thin...this meant waiting around at check-in and checkout for someone to turn up. I even took delivery of some smoked fish for the restaurant and found a fridge for it, because there were no staff about to take it. It's not a big deal if you are not pushed for time, but it could be a problem if you are in a hurry and have to catch a plane. Also, there's no aircon, and with temperatures in the mid-30s outside, a little cooling would have been welcome - but in such a historic building air-conditioning would probably have been impossible to fit.

7.0 / 10.0

Great location

No breakfast included

Location was great

10.0 / 10.0

Loved our stay. Would recommend to anyone staying in Lucerne.

Great location in Old Town. Clean, comfortable rooms.

8.0 / 10.0

Charming small hotel with an excellent restaurant on and a great Thai spa on either side!

Newly renovated, very clean, great part of town.

A/c would be nice but we knew in advance that it was not available. We just opened the doors to the balcony.

3.0 / 10.0

Great location the staff was great. No one on staff after hours no wash clothes toothbrushes extra

Location was the best

No air condition no refrigerator or microwave

10.0 / 10.0

Exceptional

Excellent location. Staff very friendly and accommodating. Room was very clean. Would highly recommend this hotel.

5.0 / 10.0

Nice hotel, but too expensive to not have air conditioning

The staff, location, clean room.

No air conditioning, extremely uncomfortable, stuffy room. So much so, it was difficult to sleep.

10.0 / 10.0

Great little place. If I was staying more than 1 night it would have been too small

The noise was not from inside the room but the church bell constantly going off

8.0 / 10.0

Perfect location for a typical hotel that could be more comfortable.

Excellent location.

Room very small without closet and no space to organise our luggage.

9.0 / 10.0

Glald we stayed here :) !

Everything....from the very perfect location, nice cozy clean room to the very courteous and accmmodating staff like Maria.

Nothing...

10.0 / 10.0

Amazing boutique hotel and excellent service.

A beautiful cozy boutique hotel. The room was cute but the best of all was David’s kindness and service.

9.0 / 10.0

great place

amazing location and staff

no kettle or coffe in the room. you must provide it in these days

8.0 / 10.0

Location was exceptional, but poor customer service.

overlooking the Christmas festivities was the highlight

Poor communication, had to stay first night in hotel around the corner —but still had to pay full cost. Cleaning staff barged in on my wife in the bathroom.

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