"The location is an easy walk from the main train station and sits between two walking bridges spanning Lake Lucerne not more than a two-minute walk or one minute run from a quiet courtyard. The prope..."
Guests love it hereGuests give this property a top rating
Well priced for this locationPriced under area average
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About this hotel
The Hotel Muenzgasse Luzern is located in the Old Town, 1969 feet from the the Lucerne Train Station and Lake Lucerne and features city and river view rooms. Free Wi-Fi is available.
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.
Service feeThis helps Booking.com provide a safer and more secure booking experience.
TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.
Customer support
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$$$$
Top rated by guests
8.5Excellent
(1,857 Ratings)
"The location is an easy walk from the main train station and sits between two walking bridges spanning Lake Lucerne not more than a two-minute walk or one minute run from a quiet courtyard. The prope..."
The Hotel Muenzgasse Luzern is located in the Old Town, 1969 feet from the the Lucerne Train Station and Lake Lucerne and features city and river view rooms. Free Wi-Fi is available.
Amenities
Internet / Wifi
TV
Family friendly
Things to know
Additional fees to expect
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.
Service feeThis helps Booking.com provide a safer and more secure booking experience.
TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.
Customer support
Customer support is handled by our partner Booking.com
Ratings and reviews
8.5 / 10.0
Excellent(1,857 Ratings)
100% verified reviews
10.0 / 10.0
A haven within a haven - Brilliant lights, culture, food, tradition, history, and welcoming people!
The location is an easy walk from the main train station and sits between two walking bridges spanning Lake Lucerne not more than a two-minute walk or one minute run from a quiet courtyard. The property has an entry code to open the securly locked door so no brandishing of or searching for a key is necessary. Stairs and an elevator are available. The rooms and bath are spacious. Our room looked out onto the homes nestled in around us providing a cozy atmosphere in historic architecture. Shopping from goods, gifts, treasures, cafes, restaurants, pharmacies, and entertainment are all within easy reach. The views are amazing and the Christmas Market was lively! I love, love, love, the lights on the water.
I truly cannot think of anything that was less than stellar. We were pleased, the property was clean and easily accessed, and life was good in our time spent there. Very happy and we look forward to coming again as soon as possible.
8.0 / 10.0
Would recommend
Location, super easy access.
Had usb ports which was very handy
Location and cleanliness
9.0 / 10.0
Perfect for one night in Lucerna
Great location
8.0 / 10.0
Lucerne short stay
The location was excellent. It is about a 10 min walk from the station and midway between the two covered bridges. The self check-in was very easy. The room wasn't big and it suited us for the two nights. The bed was very comfortable, and the windows opened for fresh air. There was a kettle and a fridge so I could make a cup of tea 😀
9.0 / 10.0
Nice room and location.
Fabulous location a short walk to the Chapel Bridge. Room was nice. Check in instructions were easy.
Awkward that the bathroom door has huge gaps when you’re sharing the room. They said they could hold luggage on check out, but no one answered.
10.0 / 10.0
Superb room in great location.
The cleanliness, design and decoration of the room.
Very easy self check-in
A bit pricey
9.0 / 10.0
Central location.
Great location for seeing the old town and yet quiet. The self-check-in worked smoothly.
6.0 / 10.0
Great location and modern room, but one of the strangest hotel stays ever
Great location, just a 7-8 minute walk from the train station, pulling a heavy case and even less to the wooden bridge.
Modern, spotless room.
You need to look carefully to find the entrance! Maybe helpful to show a photo like the one attached.
The self-check in and out was such a soulless process for a solo traveller.
There was a kettle in my room, but no cup, spoon etc, so what is the point of that?
No information in the room about any thing - the bed side lights remained a mystery throughout my stay.
7.0 / 10.0
Luzern is a truly beautiful city and we enjoyed it very much
Great location and quiet
We were located on the 4th floor which was great, however, despite daytime temperatures of 20 degrees C and nighttime temperatures of 15deg C, the room was very hot and it was difficult to sleep Also, there were 6 usb sockets in the room but 5 were broken and with many devices to charge this was difficult. The unique Swiss electrical socket means our other adapters did not work.
10.0 / 10.0
Nice hotel in the middle of the old town
We got clear instructions on how to check in, so there were no problems at all. There's a small elevator in the lobby that you'd better use one guest at a time, as it is really small. Rooms are very cozy. Communication through Booking.com messages worked great, almost immediate response. Overall very positive experience.
Pillows were too thin, so we asked for two extra pillows.
10.0 / 10.0
Great hotel in a very convenient location
Excellent location right near the centre. Area had some great bars and one of the best restaurants I have ever been to. Easy check in and our room was available early so we could drop our bags and go.
All good.
10.0 / 10.0
Fantastic location and great hotel overall!
Very clean and well decorated and the room was spacious and comfortable. The location is fantastic and self check-in/check-out was very easy and convenient. They also have an elevator and bag check if you arrive before your room is ready.
No complaints!
10.0 / 10.0
Perfect
The best 2 ⭐️ self check in ever. We will definitely come back. Everything was perfect, location, clean, stylish, adjustable bed, fridge… If you arrived before check in you can ask for luggage storage. The only one minor drawback was the weak shower head.
8.0 / 10.0
Great location for a couple of nights.
The location was fabulous, busy noisy area, but right in the centre of it. The self checkin was easy. The room had all the basic necessities. The room and bedding were clean and comfortable, size wise and type of furniture.
The windows were double glazed to reduce the noise; the restaurant downstairs is very busy and goes late, but when windows are closed the room is stuffy. They have a fan no aircon. The staff from the restaurant also wander in and out of the front door drinking and smoking in the laneway, so security is a bit questionable when seeing this.
8.0 / 10.0
Nice hotel close to the river and many restaurants but the self check in is a little tricky.
Location
The self check in should be explained more clearly.
7.0 / 10.0
Enjoyed it
Location
Check in - was a bit tricky to check in 2
Rooms
10.0 / 10.0
Good location, clean rooms.
Very good location, makes exploring the city quite accessible. Train station is nearby, which is where most of the bus/train starts from.
Nothing specific. Was surprised to know that they don't had instant coffee as amenity (which I have never seen before)
8.0 / 10.0
Good Spot
Our room looked out onto the river. We were close to restaurants and old town. 5 minute walk to the train station. Room was good sized and the bed was comfy!
Self check in was wonky
10.0 / 10.0
Lovely and clean
I booked for two nights, location was perfect and near to pier and attractions. Room was clean and looks brand new.
All good.
9.0 / 10.0
Comfortable room in an excellent location.
The location was excellent. Room was very comfortable and quite, despite the central location.
The pillows were too flat
9.0 / 10.0
Comfortable
Location in old town was fantastic. Staff was helpful. Accommodation was good
Nothing
1.0 / 10.0
Great location, nice hotel but with quirks
Location was brilliant. Room was spacious and clean.
Self check in machine wasnt working. It looks like a cash machine so we had no idea it was the self check in. Joshua and Christina from the
restaurant came to our rescue otherwise we would still be there!
No one answers the phone. You get the code to the door and no further instruction. Thank goodness we didnt arrive in the middle of the night
8.0 / 10.0
Overall, a lovely place to stay.
Excellent location. Lovely, spacious room.
We stayed during very hot weather. We were provided with a very good fan, but it was still a bit hot overnight.
Also, we had a kettle in our room but no cups for tea/coffee.
9.0 / 10.0
Recommend for location, comfort, elevator, easy check-in and communication from hotel.
Excellent location near river, restaurants, cafes, train station and ferry terminal.
A bit warm in the room without aircon. But they did provide a fan which helped.
2.0 / 10.0
Not good.
Location. It is close city center.
There was no ventilation. There was no AC. The rooms were so hot that we were sweating the whole night. There was fan at the property but it was not good enough to get rid of heat in the room. I will not recommend this property because of this issue especially for folks travelling with kids.
10.0 / 10.0
Very nice overall
Location
Self check in
9.0 / 10.0
Nice, clean, modern room right in the midst of everything… just could use some A/C.
Location was great… very close to everything. Size of the room was also nice and spacious.
No air conditioning but they will give you fans if requested. Fortunately for us it was cool and rainy overnight but I can’t imagine staying there later in the summer without a/c.
10.0 / 10.0
Great hotel, but the self-check-in machine needs improvement!
We really liked this place as far as the facilities are concerned. The rooms are big, clean, and well equipped with everything we needed. The shower was big and worked well too.
The self check-in for us was unacceptable. The machine to do self check-in was not intuitive and didn't recognize our reservation. We had to get "Sam," a staff member, to help us through the process. It took us about 45 minutes to check in!
I believe one problem is that the machine asks for an "ID Number" and not "reservation number." Anyway, it was not easy or quick for us and 3 others behind us trying to check in.
4.0 / 10.0
Good location and facilities but unresponsive staff and no air conditioning.
Good location and our room was nice and clean.
There is no air conditioning and our room was quite hot. I read other reviews saying that a fan could be requested, but it took the staff over a day to grant this request. There are no staff onsite and they were not responsive over email or WhatsApp. Initially they responded saying we already had a fan in the room, which we did not, and then we didn’t hear back from them until the next day. We were only there for two nights and ended up receiving a fan the second day, but the first night was pretty uncomfortable. And the bigger issue is the lack of responsiveness. If no one is going to be onsite, I think there should be better monitoring of email/WhatsApp. We were lucky we only needed a fan, but if there was an emergency or we couldn’t get in the building for some reason, if keys stopped working, etc… the situation could have been much worse.
1.0 / 10.0
The worst hotel I stayed at in Switzerland
Good location
During my recent trip to Switzerland I stayed in 7 different hotels across the country and this one was hands down the absolute worst. I stayed in what was essentially an attic room (on the top floor) and it had no air conditioning. I later found out this is relatively common in Switzerland but all my other 6 hotels had AC. It was 80 F degrees outside, so at least 90 F degrees inside the room - we had to leave the window open but there was NO breeze so it didn't help at all. Because the window was open, a bird got in, in the early morning, that we had to get out ourselves because there's essentially no staff on the premises.
Also the entire room was carpeted, including the bathroom, so the floor is totally stained yellow around the toilet, it was absolutely disgusting. The sink and shower are right in the middle of the main room, not in a separate bathroom.
Lastly, the bed sheets had a blood stain on them, and the lamp on the right side of the bed was broken.
For the amount of money I paid for this room, I felt scammed. It felt like a prison cell, not a hotel room. Never again.
7.0 / 10.0
Budget rooms in a good location
The location was good as it was near everything and close to the train station. The beds were comfortable. The room was very quiet.
Booked a twin superior room, ended up in the loft room. Very low ceilings especially near the bed. The shower is in the living room and the room is very small. They had left the window open so had a lot of little bugs when we arrived late. No staff on so you have to email if you want to contact them. No air conditioning in the room we were in.
10.0 / 10.0
Super!
Super clean. Great location.
First time using self check in but the directions were
Clear.
9.0 / 10.0
Beautiful apartment by Lucern lake.
The beautiful apartment is in a quite courtyard but very central to the lake and nearby restuarants. The weekend market is practically at its doorstep. The property is alsoi walking distance from the train station.
not much view.
7.0 / 10.0
Nice location
The room was good and large. The location was also good. There was also an elevator.
The check in was horrible because the machine could not recognize the booking in which a staffs have to help us with her laptop. There also no coffee machine in a room.
9.0 / 10.0
Stylish hotel in quiet location.
Loved the room decor - really nicely done, very clean and room cleaning was excellent.
The location was very quiet but central to the town. Just walk out of the courtyard and you are at the river and bridges. Loved it.
I didn't interact with staff - the cleaners were great. Only thing with self-check in is that there is no-one to ask questions or give advice etc. But that was fine as there were no problems.
9.0 / 10.0
Hidden gem down a wonderful side street and near the river.
The cleaning woman was efficient, effective, and welcoming when we arrived. We liked that there was a lift to reach our room. The room met all of our needs. The shower was delightful. The welcoming bottle of local water was a nice touch.
The pillows are quite flat. The initial stairs have a broken portion on the outside edge of one step and this invites a twisted ankle.
10.0 / 10.0
A wonderful stay
The location is great, check in process super easy and smooth, the room is spacious, luminous, modern and lovely, the building is quiet and we couldn't enjoy more our stay in Luzern. Super recommended, we will definitely love to go back
Everything was perfect
10.0 / 10.0
Good location, nice rooms, would stay again
Easy to find, beautiful room, comfortable bed, very clean, it was spacious, bathroom was modern and the shower was great. We accidentally left without a room key and the self check in machine was surprisingly really easy to use and user friendly so managed to replace the room key in a few minutes without a headache. Only thing to note is the pillows are quite soft and my personal preference is a hard pillow so perhaps request a few more / different one
8.0 / 10.0
nice
The location and the room were perfect. I loved the style and design of the room, the bed was confortable and the room was quite clean.
Though they provide a water kettle and a fridge, no cutlery and no plates/cups were provided, which makes having the kettle and the fridge a bit useless. It is not realistic to expect the guests to bring such items with them on a trip in what is thought to be a "hotel" like facility. Also a complementary tea and sugar packs we would have been appreciated.
6.0 / 10.0
Pleasant, but will not return due to the check in process.
The location was great, and amenities were clean.
The self check in function of the property was very inconvenient, as we were rushing for a boat and our schedule was tight, we tried to leave our luggages with the staff first before coming back to check in later. However, we were unable to do so and had to continue with the check in process which took almost 1hr due to the slow speed of the check in machine. We missed our boat as a result.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Hotel Münzgasse - Self Check-in. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Hotel Münzgasse - Self Check-in pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Hotel Münzgasse - Self Check-in?
We found 3 amenities for this rental. This includes internet / wifi, tv, and family friendly.
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