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Hotel des Balances

Top rated by guests

Most favorited

Property building, Area and facilities

Photo of the whole room

Restaurant/places to eat, Balcony/Terrace

Bed, Living room, Seating area, Bedroom

Landmark view, River view

9.0Outstanding

(1,227 Ratings)

"This was a great location in proximity to shops, restaurants, historical points of interest. Hotel, staff and services were outstanding."

Verified guest

Don't miss out! Price and availability may change

9.0 / 10.0

Outstanding(1,227 Ratings)

Hotel in Lucerne

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Housed in a former Guild Hall, the Hotel des Balances enjoys a picturesque location on the Reuss river in the heart of Old Lucerne. Wi-Fi is available free of charge.

Amenities at Hotel des Balances

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

TV

Family friendly

Map of Lucerne

city location on map

Nearby attractions

Swiss Museum of Transport

Ballenberg, Swiss Open-Air Museum

Nature and Animal Park Goldau

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

Top rated by guests

Most favorited

9.0Outstanding

(1,227 Ratings)

"This was a great location in proximity to shops, restaurants, historical points of interest. Hotel, staff and services were outstanding."

Verified guest

Don't miss out! Price and availability may change

$$$$

9.0 / 10.0

Outstanding(1,227 Ratings)

Hotel in Lucerne

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Lucerne

city location on map

Nearby attractions

Swiss Museum of Transport

Ballenberg, Swiss Open-Air Museum

Nature and Animal Park Goldau

Available Rooms

About this hotel

Housed in a former Guild Hall, the Hotel des Balances enjoys a picturesque location on the Reuss river in the heart of Old Lucerne. Wi-Fi is available free of charge.

Amenities

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

TV

Family friendly

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

9.0 / 10.0

Outstanding(1,227 Ratings)

100% verified reviews

9.0 / 10.0

Je reviendrai !

La situation

9.0 / 10.0

Had a great trip in a a great hotel in a great location. Restaurant was very nice.

Great location. Room was very spacious. Staff were lovely and we loved the ice and water machine right outside our door.

Reception area was a bit tight when there were a lot of arrivals and suitcases everywhere.

8.0 / 10.0

Very nice stay, perfect location

Hotel location in downtown COOP few meters from the hotel Staff supportive and very friendly Cleanness and quiet

Room size is little smaller and the value

10.0 / 10.0

Excellent unique Hotel. Amazing hospitality. Great location.

This was a great location in proximity to shops, restaurants, historical points of interest. Hotel, staff and services were outstanding.

Driving through town was not an easy task. Opt valet over trying to find parking on your own.

9.0 / 10.0

Great stay at Hotel des Balances! A hotel in the old town and right in front of the river...

Nice room with the balcony. Love the restaurant too!

Can't think of...love the whole experience

10.0 / 10.0

Beautiful view

Everything

10.0 / 10.0

Wonderful

Beautiful view/room overlooking Lake Lucerne. Delicious dinner at hotel. Hotel Staff were terrific, friendly and helpful.

8.0 / 10.0

Beautiful hotel and perfect location

Great location, beautiful room and excellent staff. Beds were very comfortable. We would definitely stay here again.

The only reason we didn’t give it a ten was that the A/C was broke the first night and it was disappointing due to the price we paid to stay. I know it is a mechanical problem that can’t always be helped but still was a bummer.

10.0 / 10.0

Would stay there again and would definitely recommend it to others a

Comfortable room, great location, hospitable staff and delicious restaurant. We had a river view and loved the balcony.

The bathtub

9.0 / 10.0

Lovely hotel with a luxurious feel. Will stay there again in my next visit but will ask for a room with bathroom that co

Good & convenient location, close to train and bus station. Vast choice of complimentary coffee capsules and teabags. Fridge in room, nice to have in the summer to store cold drinks. Slippers provided. Umbrella and electric adapter available for use and/purchase.

Bathroom in the room that we have has no black out blinds or curtain. No privacy in the evening.

10.0 / 10.0

excellent

traditional

5.0 / 10.0

We should have had a chance to choose to stay or not based on the noise at 7 in morning

It’s a beautiful hotel

That they did not tell us that our room was next to a construction site

8.0 / 10.0

The hotel was beautiful and the bartender (Patrick) was great. He referred us to some great restaurants.

Beautiful hotel and great location

Room and bath was too small

10.0 / 10.0

Loved this gem of a hotel. Location was perfect with views of the chapel bridge.

Everything - location, views, staff, restaurant

We loved everything

9.0 / 10.0

Excellent choice!

Great location with walking distance to most things and the Central Station if traveling by train. Friendly staff, nice restaurant, spacious, clean and nicely decorated rooms.

Nothing

10.0 / 10.0

Historic scenic hotel!

Beautiful facilities, wonderful location and extremely helpful and attentive staff. 5-star experience.

Elevators were slow. Ended up using the stairs many a times.

10.0 / 10.0

Lovely stay at B+B with dinner options.

Lovely property inside and out. Al fresco breakfast v nice. V nice room Reasonable Prices for B+B and for dinner. The food was excellent- really nice. Pool and cabana area a nice bonus!

Nothing.

9.0 / 10.0

Short stay in Luzern

Great location Sizeable room Nice staff Good restaurant and bar River view

Two singles pushed together is a sin !

10.0 / 10.0

Gorgeous historic hotel with modern features, central location, gorgeous canal views. Best stay out of 8 cities in Switz

Gorgeous room, BIG, balcony was absolutely lovely to eat breakfast on. Views wonderful. Central location. I was incredibly impressed by the quality of the hair dryer and the fact that they had a diffuser attachment for us curly girls! First hotel I've ever stayed at that had a diffuser available. It made me so happy. This hotel was our favorite stay in Switzerland (8 cities).

I have zero negatives

10.0 / 10.0

Perfect accommodation to rejuvenate while on a long trip.

The hotel is in a central location easy to find. Rooms were very comfortable.

10.0 / 10.0

I will just keep coming back!

My third time staying there! There is no better location in Lucern! The restaurant has a Michelin star! We needed up eating there all three nights - also because Lucern has been very busy and if you don’t book it is hard to find place for dinner. The view over the lake and chapel bridge is the best. Close to weekend market and all the shopping street, the more interesting part of the city. 10mins walk to the Lucern train station. They have water and ice machine at every level- super convenient!

Nothing - but having a balcony or not makes a huge difference! Ask for one!

8.0 / 10.0

Good location

It's in a good location in the old part. However, if you are driving, it’s hard to get near the hotel, as the map does not take you there. Overall, it was a good stay.

7.0 / 10.0

Nice hotel but poor value

Staff; location

Poor value; uncomfortable beds; small rooms; understated amenities.

9.0 / 10.0

Great hotel only surpassed by great staff

Great staff! Good location

A bit hard to find first time but staff came out to help. Breakfast is expensive

4.0 / 10.0

Major gaps for a "4-star" hotel

Central location in Lucerne within walking distance of many popular attractions and the train station. We appreciated the helpfulness of the staff and their ability to provide us with rooms close to each other. One of the rooms had an outstanding balcony view, and we appreciate the coffee/tea selection. Drinking water from the ice machine in the corridor was a convenient feature.

Major concern was that one of our rooms had a non-functioning lock, so a guest slept overnight with an unlocked door. Another issue is the poor air conditioning, it was unacceptable for a 4-star hotel, and I also observed other guests at reception complaining about the same issue. The WiFi was so slow and unreliable that it was practically unusable and we had to rely on our data plans. The building is not very accessible as disabled guests have to use the restaurant entrance to reach the (very tight) lift, which is not a short walk from the main entrance. The rooms were lacking basic amenities like a tissue box and an ironing board. We also had quite slow breakfast service on some days so the place seems understaffed. I found the pillows uncomfortable as they flattened almost completely.

7.0 / 10.0

Good. Construction was an issue and negative impact to our stay

I already sent feedback to the hotel re the construction on the building next door impacting our stay

Notification of construction and subsequent noise

10.0 / 10.0

Amazing stay, great location and staff

Excellent location, great that it as air conditioning

Rooms were slightly small but it’s Europe so it’s probably the norm

9.0 / 10.0

Perfect location for exploring Lucern! Cannot recommend more highly.

Location, Michelin restaurant, in Old Town, mountain views.

8.0 / 10.0

Comfortable rooms, close to Kapellbrucke bridge

Location is great, very close to main sights and easily walkable. Rooms are very pretty and overall comfortable, clean, and staff is friendly. Hotel is 5-8 min walk from the train station and easily accessible

We asked for a quiet room but were placed in one next to an elevator, ice machine, and the housekeeping closets which made for a noisier stay than preferred. Faucet placement in the bathtub was awkward (midway down a long side) so when showering you hit your knees on the faucet rather than it being on one of the short ends of the tub.

8.0 / 10.0

Great location in Old town

Location

Staff

9.0 / 10.0

Beautiful hotel and good location at old town.

Beautiful hotel and we booked a suite room with balcony facing the water and the church. Beautiful view from balcony. We had lunch at hotel restaurant…it was very good. We have a good 6 days stay. Will come back again .

None

10.0 / 10.0

Perfect Location at a Historic and Luxurious Hotel.

Our Suite was Very Nice with a Balcony Facing the Water and Wooden Bridges. The location was perfect! The Valet Parking was Great!

Needed More Info on how to get my car into the Hotel Area ahead of my visit.

10.0 / 10.0

An amazing stay … will definitely like to come back and recommend to our friends

Hotel des Balances is located right at the centre of Lucerne OldTown, next to the river and facing the Jesuit Church. The building seemed to be one of the heritage properties of the city with murals all over its walls and a tourist attraction as well. Location wise, it couldn’t have been any better. The room is appropriately sized for 3 people (not too big but that is normal in European cities), clean and luxurious. We had taken the river view room, so had an amazing view of the church, the wooden bridge and most part of the old town. We had dinner in the restaurant … it was truly an awesome experience. The food, the presentation of the food, the courteousness of the staff … everything was beyond expectation. This was easily our best meal of our trip.

9.0 / 10.0

2 days of bliss.

Excellent 2 days. Wonderful restaurant and spectacular views from the room.

8.0 / 10.0

Excellent location, friendly staff, high quality facilities

The location is excellent and although the room wasn’t large, having the balcony gave a sense of extra space as well as offering a lovely outlook. The facilities are of a very high quality and the restaurant and outside areas are superb. The staff were always friendly and attentive.

The room size isn’t large but is probably standard for the area.

10.0 / 10.0

Excellent Hotel on the river of Lucerne

The hotel is located in the center of the city, close to the train station and all the shops at walkable distance. The Hotel offers a wonderful view on the river and the mountains, in the evening with all the lights on, the landscape is just great. The room was spacious and clean with 2 small balconies facing the river. We had a NESPRESSO machine with a variety of coffee choices that were restocked every day. Every day the staff would pass by offering small chocolates to the client of the hotel. WIFI connection was very good. We had also a dinner in the hotel restaurant and it was very good.

Nothing special to dislike

8.0 / 10.0

Very nice location

Very nice location and the staffs were very kind. Our dogs liked their dog amenities.

9.0 / 10.0

Amazing short stay in Lucerne, the location was perfect!

Staff was very friendly. Room was very nice, as well as the restaurant below the hotel.

Nearby construction was loud early in the morning.

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