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Astoria Lucerne

Top rated by guests

3 bars/lounges, rooftop bar

Design Twin Room (Panoramic View) | In-room safe, desk, free cribs/infant beds, free WiFi

Shower, hair dryer, towels

Standard Twin Room | In-room safe, desk, free cribs/infant beds, free WiFi

Shower, hair dryer, towels

8.6Excellent

(816 Ratings)

"Overall experience was nice. The only complain I have was that I still hear noice 1 in the morning when I was trying to sleep. My room was on the sixth floor in building 2 and I want site if the noice..."

Justin

Don't miss out! Price and availability may change

8.6 / 10.0

Excellent(816 Ratings)

Hotel in Lucerne

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Hotel in Lucerne with 4 restaurants and bars
Along with 4 restaurants, this smoke-free hotel has a nightclub and 3 bars/lounges. WiFi in public areas is free. Additionally, a health club, a rooftop terrace, and a coffee shop/cafe are onsite.
Astoria Lucerne offers 252 air-conditioned accommodations with safes and complimentary bottled water. 55-inch flat-screen televisions come with cable channels.

Rooms have partially open bathrooms. Bathrooms include showers and hair dryers. This Lucerne hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club.

Amenities at Astoria Lucerne

Air conditioner

Internet / Wifi

Laundry

Gym or Fitness Center

Map of Lucerne

city location on map

Nearby attractions

Swiss Museum of Transport

Ballenberg, Swiss Open-Air Museum

Nature and Animal Park Goldau

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

$$$$

Top rated by guests

8.6Excellent

(816 Ratings)

"Overall experience was nice. The only complain I have was that I still hear noice 1 in the morning when I was trying to sleep. My room was on the sixth floor in building 2 and I want site if the noice..."

Justin

Don't miss out! Price and availability may change

$$$$

8.6 / 10.0

Excellent(816 Ratings)

Hotel in Lucerne

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Lucerne

city location on map

Nearby attractions

Swiss Museum of Transport

Ballenberg, Swiss Open-Air Museum

Nature and Animal Park Goldau

Available Rooms

About this hotel

Hotel in Lucerne with 4 restaurants and bars
Along with 4 restaurants, this smoke-free hotel has a nightclub and 3 bars/lounges. WiFi in public areas is free. Additionally, a health club, a rooftop terrace, and a coffee shop/cafe are onsite.
Astoria Lucerne offers 252 air-conditioned accommodations with safes and complimentary bottled water. 55-inch flat-screen televisions come with cable channels.

Rooms have partially open bathrooms. Bathrooms include showers and hair dryers. This Lucerne hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club.

Amenities

Air conditioner

Internet / Wifi

Laundry

Gym or Fitness Center

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

Ratings and reviews

8.6 / 10.0

Excellent(816 Ratings)

5.0 / 10.0

N/a

5.0 / 10.0

Very nice room. Staff was curteous and helpful. Enjoyed my stay.

5.0 / 10.0

The hotel was centrally located near the train station and Old Town. There were excellent restaurants located in the hotel. The room was very nice and there was in-room coffee which we appreciated! We were very happy with our stay and highly recommend.

5.0 / 10.0

It's in the center of town everything is within walking distance. Staff very helpful.

10.0 / 10.0

Overall experience was nice. The only complain I have was that I still hear noice 1 in the morning when I was trying to sleep. My room was on the sixth floor in building 2 and I want site if the noice was from the street or upstairs restaurant.

6.0 / 10.0

Its a nice hotel in a convenient location but its amenities are poor (fitness room is not usable), the breakfast is average, the rooms dated, and the staff, while professional, were a little too serious/dry. For the money I'd say its a pass next time

6.0 / 10.0

The coffee maker in our room did not work. The bed was hard.

10.0 / 10.0

We couldn’t have been more pleased with our stay at the Astoria Lucerne. The hotel was outstanding with incredible ambiance; the welcoming staff was professional and went above and beyond to make our stay as comfortable as possible. The room was impeccably clean and spacious while the restaurants and breakfasts were five stars. We strongly recommend this hotel to anyone looking for a relaxing and enjoyable stay. We had a fantastic experience with luxurious amenities and impeccable services. Everything was either walk-able or expressible by bus throughout the city. The hotel is well-maintained and provided a safe and secure environment.

8.0 / 10.0

Hotel Astoria is only 10 minute walk from the station and has quick access to buses. Nice shops and restaurants near by! The staff are friendly and the room was clean and comfortable..breakfast was ok.. I would recommend for a family stay..

2.0 / 10.0

This is no Astoria; the name is fake! Despite paying over $600 per night, what you get is tiny rooms, unfriendly staff and the restaurants are a total charade. They advertise they’re open till 11:00 PM and 11:30 PM, but they refused to seat us at 10:10 claiming “kitchen is closed”. The front desk team acted helpless as “they had nothing to do with the restaurant”. They told us this is standard practice in Switzerland as if it was our fault that we expected to eat at 10:00 PM. No one of the staff member ever apologized about the situation or offered a solution. Thankfully Uber Eats was available! They get you with an included breakfast, but not worth the hundreds you pay to stay here. On your convenient walk to the station you’ll pass at least five excellent bakeries as well as McD and BK! Keep 20 minutes extra and you’d be laughing to the bank. They can’t even afford to give you separate bath gel hand soap and shampoo (only all three-in-one)! Your shower area will make you think you’re in a dingy apartment. Just like everything in Switzerland, this is a nice way of robbing your wallet. Definitely not worth the price tag!!

6.0 / 10.0

Very dingy rooms

4.0 / 10.0

Front staff while checking in was not friendly…

10.0 / 10.0

Great property! Close to everything. Excellent breakfast buffet

2.0 / 10.0

I would never stay here ever again. There is a rooftop bar on the seventh floor of the property, which is actually a full blown night club. They had me on the 6th floor and i could hear everything going on in the club until 4 am on Friday and Saturday night. I got 0 sleep and it completely ruined what plans I had for Saturday and Sunday morning, because of going out early i had to now catch up on sleep. I spoke to the front desk about it and the response was "I'm sorry, they are allowed to do it". Clearly whoever owns the property does not care, because people have been complaining about this issue for a long time. Avoid this hotel like the plague for weekend trips. The parking garage is also tight and can be difficult to maneuver. And the bathroom has a 3-in-one (hair, face, body) wash. Not sure how this hotel has 4 stars. I've stayed at 3 stars that were far more comfortable and at least i could get a good, quiet night of sleep.

8.0 / 10.0

Excellent location.

4.0 / 10.0

Ultra expensive property , the only plus point is all the key areas of Lucerne are at walking distance. But that does not justify the rates, which are even more than new York City

10.0 / 10.0

Nothing not to like about this property! Absolutely perfect in all aspects. Great restaurants, rooftop lounge. Stayed here once before, almost 50 years ago; now I'm back again. My only place to stay in Lake Lucerne!!!

6.0 / 10.0

The reception was very polite and we enjoyed the rooftop bar. However, housekeeping tried to barge into our room at 8:30 the morning of our checkout. They returned at 11:00. We were still packing and running a little late. They insisted they come in now, and when we asked them to please give us a couple more minutes, they got upset, said a few words, and stormed off. The breakfast is quite poor and I do not recommend wasting 30ch on it, as there are many better cafes nearby.

5.0 / 10.0

Enjoyed our stay here! Great location, easy walk to train station and old town, lake Lucerne as well. Quiet room, comfy bed. Breakfast was good, although it seemed to end a but earlier than stated, so don't wait till last minute!

5.0 / 10.0

Really lovely hotel in a great location. Room was large and comfortable. Breakfast was excellent. Good facilities across the sites. Only two small negatives, no fridge in the room and the signage, particularly on where restaurants were/how to access them was confusing.

10.0 / 10.0

Great place to stay, walkable from station even with luggage. Very clean and quiet. Good service and the staff was very helpful. Ironing was inconvenient as they don’t allow iron in the rooms - they make iron available to use in a common conference room.

2.0 / 10.0

The reservation was clearly made for 1 room with 1 guest, but we were incorrectly charged for 2 guests. When we brought this issue to the attention of your front desk staff, we were surprised to find that there was no effort to correct the charge or accommodate our concern. Your team was not only unhelpful but also unwilling to show any flexibility or care in resolving the matter. This experience was extremely disappointing. We expect transparency and fairness in pricing, and a basic level of customer service—especially when the mistake is on the hotel’s side. Please also provide an explanation of why this issue was ignored despite being raised during the stay. If this matter is not resolved within 7 business days, I will be compelled to leave a formal public review and report this issue to the booking platform and relevant consumer protection services.

2.0 / 10.0

The hotel areas is nice however the receptionist and her manager are terrible and inflexible to help and make any corrections for the guests.

8.0 / 10.0

The breakfast is not that good, the pillows not too comfortable

10.0 / 10.0

Clean, cosy rooms with all amenities. Location is great, all attractions of Lucerne are within walking distance. Great connectivity to station and bus stop, mostly walkable. Local bus stop is right in front of the hotel. Polite and helpful hotel staff. Breakfast spread is also good.

10.0 / 10.0

Great location, close to train station and old town

10.0 / 10.0

Upscale looking hotel with a/c. Showers are very small like cruise ship

10.0 / 10.0

Great location. Room was kept clean and tidy. All staff were very polite and pleasant

3.0 / 10.0

The room said panoramic view but it was essentially a full glass wall facing the road! And despite being so expensive it offered a combined hair and body wash with no conditioner, shampoo and body lotion. However breakfast was very extensive and very good quality

10.0 / 10.0

An excellent location with friendly staff and a very clean and welcoming atmosphere. Thank you

8.0 / 10.0

Great location, walkable from train station, and to dream coffee places and dining. Big rooms. Rooftop bar is great!

10.0 / 10.0

Very convenient location, easy to walk through from the station. Clean bedroom. Bathroom was small especially the shower stall.

8.0 / 10.0

The hotel itself was fine; there were a couple of things in the room that weren’t great (a stained rug surrounding the bed, and a stained bedsheet). The shower was excellent, as was the breakfast and the staff. The location was also great - it allowed us to walk around the city as much as we wanted and was very convenient for the train station / dock as well. For the price I was expecting something a bit nicer, but it was fine.

10.0 / 10.0

Nice place

5.0 / 10.0

Wonderful hotel in the perfect location. Would definitely stay there again...could walk everywhere.

6.0 / 10.0

Good location, walkable to Old Town, train station, etc.

10.0 / 10.0

Great place to stay. Restaurants and Train stations/Bus stations are walkable distance from this hotel. Rooms were clean.

10.0 / 10.0

5 min away from the old town; clean and a relatively spacious room, great view from the roof top bar. The shower might be difficult to get in or get out of. Small elevators, but I think that is typical in Swiss hotels. Overall, we enjoyed our stay at this hotel.

10.0 / 10.0

Outstanding!!!!

1.0 / 10.0

Catastrophe

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