Mercure Exeter Southgate Hotel

Privilege, Room, 1 Double Bed | In-room safe, desk, blackout drapes, soundproofing

7.8Good

(1,006 Ratings)

"Staff were great, lovely little gym, room a little tired but perfectly serviceable. Good location."

Catherine

Don't miss out! Price and availability may change

7.8 / 10.0

Good(1,006 Ratings)

Hotel in Exeter

4-Star Hotel

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsWiFi/Internet, Pool, TV and more

About this hotel

Family-friendly hotel with a health club and an indoor pool
Along with an indoor pool, this smoke-free hotel has a restaurant and a health club. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite.
Housekeeping is available on request.
Mercure Exeter Southgate Hotel offers 156 accommodations with laptop-compatible safes and coffee/tea makers. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and portable fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Guests under 16 years old are not allowed in the swimming pool.

Amenities at Mercure Exeter Southgate Hotel

Restaurant

Pool

Non-smoking

Gym

Bathroom

Coffee/tea maker

Bar

Spa

WiFi/Internet

Laundry services

Sauna

Children's high chair

Ironing facilities

Towels

Desk

Hairdryer

Fire alarm

Map of Exeter

Nearby attractions

Paignton Zoo Environmental Park

20.4 mi

Babbacombe Model Village

16.4 mi

Pennywell Farm

21.1 mi

Kents Cavern Prehistoric Caves

17.5 mi

Available Rooms

$$$$

7.8Good

(1,006 Ratings)

"Staff were great, lovely little gym, room a little tired but perfectly serviceable. Good location."

Catherine

Don't miss out! Price and availability may change

$$$$

7.8 / 10.0

Good(1,006 Ratings)

Hotel in Exeter

4-Star Hotel

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsWiFi/Internet, Pool, TV and more

Map of Exeter

Nearby attractions

Paignton Zoo Environmental Park

20.4 mi

Babbacombe Model Village

16.4 mi

Pennywell Farm

21.1 mi

Kents Cavern Prehistoric Caves

17.5 mi

Available Rooms

About this hotel

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Guests under 16 years old are not allowed in the swimming pool.

Amenities

Restaurant

Pool

Non-smoking

Gym

Bathroom

Coffee/tea maker

Bar

Spa

WiFi/Internet

Laundry services

Sauna

Children's high chair

Ironing facilities

Towels

Desk

Hairdryer

Fire alarm

Ratings and reviews

7.8 / 10.0

Good(1,006 Ratings)

5.0 / 10.0

Great hotel and very accommodating.

3.0 / 10.0

Service at reception could have been better. I arrived a bit early, around 13:00, and asked whether a room might be available. The receptionist told me that no rooms were ready and that check in was not until after 15:00. I said that was fine, but asked if she could please let me know as soon as a room became available, as I was very tired and hoping to rest. I then had something to eat in the restaurant and afterwards sat in the reception area, clearly visible from the desk, waiting to hear if a room was ready. The receptionist saw me several times but did not provide any update. At around 14:30 I asked a different member of staff if a room was available, and I was immediately given one. When I entered the room, it did not appear to have just been vacated, which suggests that rooms may have been available earlier. This is the first time I have experienced this level of reluctance to assist as a guest, which was disappointing. That said, the room itself was fine, if a bit warm, and the bed was comfortable. Breakfast was very good, and the rest of the staff were friendly and helpful.

4.0 / 10.0

Fairly spacious room and clean except coffee/tea stains on one wall). Some of the furniture definitely seen better days. Mattress and pillows rather hard! Great bathroom/shower although looked like an apprentice had done the siliconing in places 😳 Good value for money except the car parking charge - cheaper to use local car park nearby but it was too wet this time.

3.0 / 10.0

Has so much potential to be an amazing hotel and the convenient location is why I still return. Booked a Privilege room however the mattress was awful and the bedding felt cheap. Also cleaning standards didn’t seem great as I found a half opened drink in the fridge and rubbish on the floor. The jacuzzi was also out of order. I ate in the restaurant but found the beef and veg dish to be very bland. The staff here are always very polite and the overall vibe good. I think it just needs a thorough update and maintenance issues fixed once and for all.

5.0 / 10.0

Very good

4.0 / 10.0

Room was great and breakfast very good. Pool and sports facilities were excellent, however the sauna floor was wet and slippery. I slipped and fell and have pulled a muscle in my back.!!!

3.0 / 10.0

It was generally a lovely stay but there was a funny smell in the pool area and also in the morning in the bedroom there was a odd smell of sewage. TV is very old and dated but otherwise general facilities were fine and the location was good.

1.0 / 10.0

The dinner was terrible along with the service and ended up not eating the dinner, rooms very dated with a tv that didn’t work. Also scratches all over the wall. Leak in the cealing I. The Galway with a rubbish bucket underneath it, just to finish it off paying £16 for the parking.

5.0 / 10.0

Fantastic stay! Great staff! Room lovely. The comfiest bed ever. Great pool facilities.

5.0 / 10.0

Great staff, good location

5.0 / 10.0

Excellent room. Great location for exploring the city.

3.0 / 10.0

Sadly you have to pay to use the spa facilities which isn’t noted on the hotel description. Very disappointing.

4.0 / 10.0

3.0 / 10.0

Staff nice. Room ok but it was a shame no one mentioned to me when I checked in that the heating was not working and I would need to not spend ten minutes fiddling with the unit and instead get the radiator that was hidden in the cupboard. Also the WiFi bandwidth in the evening was terrible, which is not really good enough in a modern business hotel.

4.0 / 10.0

Staff excellent, lovely Xmas decor, breakfast was amazing. Only let down was a very uncomfortable mattress that was lumpy, uneven and you could feel the springs. One end of the bed had all but collapsed. But despite this, we would stay in a Mercure again.

3.0 / 10.0

Air con broken in the room, however, this was known to the hotel before we checked in as an oil heater was left in the room. Very poor service for this hotel. If the staff had mentioned it when we checked in, it would not have been an issue. Why hide it?

5.0 / 10.0

Excellent service lovely comfortable room

5.0 / 10.0

Nice, reasonably priced hotel in the centre of Exeter, just a few minutes' walk from the Quay and the Cathedral. Room was clean and comfortable.

4.0 / 10.0

Comfortable although the bathroom drainage needs attention

5.0 / 10.0

Had an issue upon arrival but this was well managed by Page on reception, The next morning Ryan from maintenance came and sorted out the problem but could not resolve the full issue Ryan assisted a move to another room Second room was very nice and Nida from house keeping kept the room clean and very nice

4.0 / 10.0

All were good except they wouldn’t make me an omelette at breakfast and that is unusual for that request to be declined in this size of hotel.

4.0 / 10.0

The breakfast was excellent, plenty of choice, staff were polite & very efficient.

4.0 / 10.0

The air conditioning was broken, we had to pay £10 per person to use the swimming pool and the jacuzzi was broken. Our pre booked dinner served was not the same as the menu description. A very disappointing stay. Only good thing was the staff were friendly.

5.0 / 10.0

Great room, Superbe staff from start to finish.

8.0 / 10.0

The shower drain was blocked causing the water to overflow. Check in was easy and pleasant. We enjoyed our stay.

5.0 / 10.0

Room only so didn’t try the restaurant but lovely public areas with beautiful floral decorations ready for Halloween. Didn’t try the leisure facilities there was an extra £10 charge which was disappointing. Staff extremely welcoming and happy to provide ideas for local eateries which are plentiful within 5 minute stroll of hotel. Beautiful city to explore

6.0 / 10.0

The spa was closed for our stay. I would have expected to have been informed of this prior to arrival. Very disappointing as it was a feature we intended to use as part of our itinerary The room was for a disabled person and the en-suite not as expected accordingly. Also disappointingly this was not made clear to us. There were light bulbs out in the en-suite. The tv remote was not operating properly. Lack of attention to detail overall was not of a standard we have come to expect.

5.0 / 10.0

Helpful staff at all times - Lovely rooms and an excellent location

5.0 / 10.0

Did what it said on the tin. Good city centre hotel with parking and a pool

5.0 / 10.0

Fantastic well laced stylish hotel.

10.0 / 10.0

Staff were great, lovely little gym, room a little tired but perfectly serviceable. Good location.

5.0 / 10.0

Breakfast was great if paid for the night before- parking charges a little steep- however hotel great, super location and staff very welcoming and professional

5.0 / 10.0

Excellent throughout

4.0 / 10.0

Disappointing that pool and gym only available at extra charge of £10. This is not explained by hotels.com but in small print on hotel site. Please update info. I also think it is in unreasonable of hotel to charge guests extra. Room modern and comfortable and breakfast and extra cost good

6.0 / 10.0

The reviews online are correct. This hotel does not have functioning air conditioning. Luckily the local temperature was in the low 20s. If it had been high summer it woukd have been unbearable. Fof this hotel to say rooms have AC when they don't and obviously haven’t for a the whole year, is unacceptable. Avoid.

3.0 / 10.0

The reception area is nice, staff is helpfull.The rooms are clean ,but the overall impression of the rooms is that they need updating.It all looked very tired.

2.0 / 10.0

Decent hotel, in a pretty much perfect location. Gymnasium usage was complimentary (but the facility wasn't very good). Use of the pool/jacuzzi carried an additional charge, even if you were a hotel guest. Parking also carried an additional charge. Very clever, seeing as guests would be charged to park anywhere else they found nearby.

10.0 / 10.0

The lobby, bar and restaurant have an elegant and timeless feel. I loved relaxing on the terrace with a cup of tea and a book. The room was large but my air conditioner didn’t work and the bed felt worn/old. I mentioned it to the desk and they put a mattress topper on the bed which really fixed the issue. The windows opened and in late August with the fan in the room - I was comfortable. The comfort of the rest of the hotel and the fantastic sauna, pool and hot tub made up for the bed and air con to the point that I will definitely stay here again!

3.0 / 10.0

This was my second stay this year with the last approx 5 months ago. On that occasion, the air conditioning was not working in the more expensive privilege rooms and the staff informed me they knew, and this had been the case for months. With the recent warm weather, I checked the website to make sure the privilege rooms are being listed as including having air conditioning as they are more expensive and in fact, they do confirm this as a feature. Low and behold, five months on there is still no air-conditioning, but they are happy to take your extra money and promote it.

FAQs

Is parking included with this hotel?

Parking is not specified as an available amenity at Mercure Exeter Southgate Hotel. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Mercure Exeter Southgate Hotel. Enjoy the water!

Is Mercure Exeter Southgate Hotel pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Mercure Exeter Southgate Hotel?

We found 18 amenities for this rental. This includes restaurant, pool, non-smoking, gym, and tv.

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9.2 / 10.0

Outstanding(5 Ratings)

Premier Inn Exeter Central St Davids

Hotel

in Exeter

3star

2 guests · 1 bedroom · 1 bath

WiFi/Internet

This Hotel for $106 in Exeter, is perfect for your next (business stay, family stay, couples stay, getaway vacation, etc.)

Mercure Exeter Southgate Hotel

Hotel in Exeter

Reasons to book

About this hotel

Amenities at Mercure Exeter Southgate Hotel

Map of Exeter

Nearby attractions

Available Rooms

Hotel in Exeter

Reasons to book

Map of Exeter

Nearby attractions

Available Rooms

About this hotel

Amenities

Ratings and reviews

FAQs

Is parking included with this hotel?

Is there a pool at this hotel?

Is Mercure Exeter Southgate Hotel pet friendly?

What amenities are available at Mercure Exeter Southgate Hotel?

Explore similar stays in Exeter

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