Mercure Exeter Southgate Hotel





7.9Good
(4,155 Ratings)
"Comfortable, good location and loved the swimming pool."
Verified guestDon't miss out! Price and availability may change
4-Star Hotel
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Mercure Exeter Southgate Hotel is located in central Exeter, with views over the historic old cathedral. It offers a health and fitness center with an indoor swimming pool and a gym.
Business facilities
Free WiFi/internet
Free Parking
Pool
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Laundry services
Sauna
Accessible Parking
Family friendly
Smoking allowed
Safe
Accessible by lift
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
7.9Good
(4,155 Ratings)
"Comfortable, good location and loved the swimming pool."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
10.0 / 10.0
Comfortable, good location and loved the swimming pool.
Nothing
8.0 / 10.0
Staff were excellent (see below) i had an issue that was sorted out ! breakfast was also excellent
When i turned the bed linen back ready to get into bed although the sheet had been washed there were old stains on it.
8.0 / 10.0
The room was clean and tidy, the shower was amazing! Location was perfect.
For me, the bed was really soft and the room was hot - but you could open the windows which was great and thats what we did.
7.0 / 10.0
Entrance and downstairs was nice. Bathroom and shower great.
Prices. So over priced and the rooms themselves need a little bit of a facelift
9.0 / 10.0
Location, spaciousness and comfort
No issues
10.0 / 10.0
My daughter and I chose this hotel to meet up for a weekend in Exeter and we were not disappointed. The staff were friendly, the hotel was very clean and our room was comfortable with plenty of storage and a large TV. The shower was equipped with a non slip mat if required, but spacious, and controls simple. Plenty of towels, tea coffee, anything we wanted. We dined in the hotel every evening from the bar menu, most enjoyable and well presented meals.
There was nothing we disliked. We opted not to have breakfast because our needs are simple, the £16 cost was more than we wanted and chose to go to a little cafe nearby with modest breakfast menu
7.0 / 10.0
The hotel is near to the city centre so it’s in a convenient location. It’s clean and modern and with some lovely spaces.
It lacks a bit of warmth that you might get in a smaller hotel rather than a chain. I found the bed uncomfortable but that is subjective.
8.0 / 10.0
Room was very quiet. Staff were very friendly, breakfast was good. Nice bar.
Nothing.
8.0 / 10.0
We upgraded to the suite, which was lovely. Spacious and very relaxing.
Bed was extra large and very comfy.
Bathroom was excellent
I reported a sewerage smell in the bathroom to reception on Saturday evening around 17.00hrs, never heard anything back. Smell was still there when returning to the room later in the evening.
10.0 / 10.0
Great central location, friendly and attentive staff, generous room sizes with great amenities. Stayed with 4 friends for one night all in separate rooms and all agreed it was a lovely hotel. Great breakfast next morning too. 10/10 would come back
Nothing!
8.0 / 10.0
The pool and spa were a great asset. The staff were very helpful. Also very close to town.
We were on the ground floor so a bit noisey.
5.0 / 10.0
The breakfast tasted nice.
Double bed was actually two singles shoved together which kept separating, they were also different heights which made the beds uncomfortable. The room was cold, reception were called to help with the thermostat but they were unable to address the issue. The bar was significantly understanffed in the evening and overstaffed during the day. Breakfast foid items when emlty werent refilled or noticed by staff in a very timely manner.
10.0 / 10.0
Great location, comfy and warm.
7.0 / 10.0
Location
I’m a travel agent and tried to call the hotel to speak to them re booking an agent rate couldn’t get hold of anyone . Also it’s looking a bit worn in areas , in our room the bottom of the bathroom door is really chipped and scuffed
9.0 / 10.0
The staff were very helpful and nothing was too much trouble. They were friendly at all times
I was happy with the whole experience and would go again.
10.0 / 10.0
Beautiful hotel, especially at Christmas.
Lovely staff.
10.0 / 10.0
Clean, tidy and staff are professional
N/A
10.0 / 10.0
Perfect location, the hotel was lovely and the staff were lovely and very helpful
All was good, Victoria was very helpful, she went above and beyond & Lucy on reception was also very helpful. All the staff were very helpful xxx
1.0 / 10.0
Modern hotel lobby looks luxurious
Dirty sheets blood stained beds
8.0 / 10.0
The reception staff were welcoming and friendly, engaging us in conversation and recommending the bar and spa area.
We checked out and found the reception staff disinterested in our stay and whether we would return. The receptionist took our key and said goodbye.
8.0 / 10.0
Location and parking
All good but a little tired
7.0 / 10.0
Breakfast was lovely and the hotel is in a great city centre location.
Staff were helpful and attentive.
Room was “tired” and needed upgrading in the bathroom.
Would have liked the information about the parking cost and the cost of using the pool before actually booking.
10.0 / 10.0
All of it
Finding parking
6.0 / 10.0
Quiet location, ideally situated for exploring the city centre, quayside and river/canal. The staff were friendly and helpful.
The hotel needs an upgrade - fixtures and fittings are old/damaged.
9.0 / 10.0
Great location…very helpful staff…comfortable room…
10.0 / 10.0
Location
Car parking price!
8.0 / 10.0
The situation was perfect for a visit to the Christmas market.
Nothing to dislike
9.0 / 10.0
Excellent and convenient position.
Shortage of tea etc in room. Bathroom door in need of some attention.
4.0 / 10.0
Brigid on reception was brilliant. Very Helpful, friendly and went over and above to help me
When in my room, i had upgraded, i found a male shoe behind the luggage rack. One of the lights wouldn’t work, needed bulb replacing. TV was impossible to work out how to use. Breakfast was awful, again I had upgraded to breakfast
8.0 / 10.0
Great access to Christmas markets, beautifully clean and quiet! Loved a room that could have two beds (as I was going to stay with daughter) and I was never given this choice.
I didn't understand that the breakfast price would go up after the initial offer. I would have liked this made a bit clearer as I just assumed Id decide the night before about the breakfast but the price ended up being too steep to do this each day
9.0 / 10.0
Location and ambience
8.0 / 10.0
Spa
More tea and milk in room
8.0 / 10.0
The location and the car parking
We have stayed here previously but this time we felt that the hotel is feeling a bit tired and dated
3.0 / 10.0
no heating in the bedroom because the boiler was playing up. Next morning no hot water for shower..
9.0 / 10.0
Great location and pleasant pool and spa.
3.0 / 10.0
Very good location in centre of Exeter
Cleanliness in the room was poor, broken sockets and damaged walls. The room honestly didn't look like it had been cleaned for a few days, and had no maintenance/TLC for a while longer. Reached out to the hotel twice with feedback, and the head office, but no reply at all. Pretty disappointing. Also, hopelessly expensive parking!!!
10.0 / 10.0
Excellent great variety all very good
Nothing
3.0 / 10.0
Good position
Restaurant not open in the evening. Meals served in the bar but took over an hour to arrive. We were charged for breakfast although it was included in the booking and we were phoned to say that we had a bill outstanding, though we hadn’t.
9.0 / 10.0
Lovely friendly atmosphere. Super bar area but the lovely staff really made our stay special, so thank you!
N/A
7.0 / 10.0
Where it’s located, the look of the hotel, friendly greeting on arrival and friendly staff during stay,
The carpet in the room was stained and the sofa bed was uncomfortable you could feel the springs, no decaf tea in room.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Mercure Exeter Southgate Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Mercure Exeter Southgate Hotel. Enjoy the water!
Is Mercure Exeter Southgate Hotel pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Mercure Exeter Southgate Hotel?
We found 27 amenities for this rental. This includes business facilities, free wifi/internet, free parking, pool, and non-smoking.
