Grand Hotel Sunderland

The room was clean and spacious, staff were very friendly.

Good size sea view room with separate seating area, clean and breakfast lovely with plenty of variety and caters for vegan/gluten. Pool and facilities clean and water warm. Would definitely revisit

Very friendly staff but room was a bit tired and breakfast was a bit underwhelming

Room was neglected. Chair falling to bits, desk broken. Hotel cleanliness left a lot to be desired! People clogging the entrance smoking,

Helpful staff. Good bathroom

Trying to check out and having to wait until housekeeping check the room before getting deposit refunded

Yes

Check in staff really nice, pool staff evening and morning different people and both more like door bouncers than customer service providers. If they don't want kids in the pool being kids don't let kids in at all, but don't spend the time shouting and making issues for them. Rooms in the new part of the hotel were the thinest walls of any hotel ever stayed in. Loud music being played on 1 side from 530am and on the other what can only have been the other half of the party. Add the circus in town and the bus stop under the window made for 2 hours sleep all night, for an 8 year old and their dad. Bed sheet also had rip in it exposing the mattress so lay on top. Bad time had all round. Hotel main areas nice though and plenty of parking

Lovely stay, excellent customer service great facilities. Went to the bar bought 2 coctails 2 for 10 great selection of drinks. Friendly staff. Room was clean cant fault the cleanliness had been upgraded to a family room spacious 2 double beds. Could do with some TLC but doesnt effect your stay at all.

View and staff and rooms💕

it was really nice staying there

We used the hotel as a base whilst having to unfortunately arrange and attend a funeral. We opted for a larger room to enable my partner to also work whilst we were there.The desk in the room was broken and the chair was ripped and shabby. We were informed that housekeeping would not be attending during our stay unless we requested it. Fair enough. However housekeeping interrupted my partner whilst working more than once and when I turned them away, they insisted I gave them a time that was convenient that morning. I explained that he was `working via teams but the housekeeper seemed annoyed by this. On another occasion, housekeeping entered our room when we weren't there and left a passive aggressive note stating they could not service the room as there were personal belongings (coats) on the bed. Towels and bedding were left dumped on the sofa and dirty bedding that did not belong to us was crumpled on the bed. No surfaces had been wiped or the room vacuumed. The hotel was noisy and at one point the manager had to remove some guests who were arguing and fighting in their room and the corridor. The entrance to the hotel was littered with cigarette ends and ash even though there was a designated smoking area. Guest were congregating there from the bar to smoke. All in all, if you want a relaxing peaceful stay, I wouldn't bother!

It was nice

hotel a bit old....

Fab

Staff rude

Checked in, no directions to room, receptionist was too busy chatting to a collegue. Room was too hot, fan supplied in room was dirty and noisy. Bed was uncomfortable, pillows were cheap and uncomfortable. Location was very good. Room was tired, no tea/coffee facilities.

Bed was hard. Window didnt close properly

Changed room to one closer to the lift which was good as my wife uses walking sticks. Friendly and helpful staff.

Great sea view, clean hotel. A bit tired but fine for a quick stay. Gym was basic but again fine.

Fine. Only problem was the bar ran out of gas so there was no beer available for 2 days! I only had the chance of a beer on the first night.

The only thing i would say is that it was disappointing there was no kettle or coffee in the room everything else was really good.

All staff, ( reception, spa, housemaids) were excellent. Room was clean but found the pillows too hard and uncomfortable and the room was a bit noisy being at the back above the kitchen. Teaspoons would be handy for making cups of tea instead of sticks !

Just stayed for one night and was gutted to miss the pool - it closes at 7:30pm so beware when booking! But managed to go early before I left in the morning. Good sauna and spa all abit tired in looking but still enjoyable experience and definitely recommend to others

brilliant environment specially around hotel and room were fantastic

Liked it has swimming pool sauna jacuzzi ...breakfast ok but could be better...rooms need updating

Not enough towels or pillows in room to start, bathroom could be refreshed but a decent size, shower had to be stepped up into & wasn’t very big. Bed was comfortable. We were in 133 & it was a trek to get to it. Looked out to the car park at back & got to listen to the garbage & bottles being dumped. Found a spider on my towel this morning.

I like the fact that it’s close to the beach.The twin bed is comfortable but it needs to have more than one pillow on each bed.The grand hotel is a good place to stay.Good view.

Older hotel that needs updating. My room had an ocean view, but also a view of a cement balcony covered in bird crap.

Was a great stay and nicely located on the sea.

The hotel is quite tired and being run a a shoe string. It is under staffed, rooms are not serviced except by request on longer stays. Threadbare carpets and always something broken in room. This location is beautiful but hotel needs investment

Hotel Staff were Very Nice. Parking/ Car Park is accessible. The bedroom was nice but maybe on the smaller side. The bed had a few back marks on the sheets. One downside to being next to the sea is that you can hear the seagulls all night but this isn’t the hotels fault. No coffee or Tea in the room. Good Stay!