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Grand Hotel Sunderland

Property building, Beach, Beach

View (from property/room), View (from property/room)

Property building, Patio, Neighbourhood, Food and drinks

Patio, Garden, Balcony/Terrace

Lobby or reception

7.9Good

(4,733 Ratings)

"Size of room and good value for money. Free parking Local facilities Lovely view from the room"

Verified guest

Don't miss out! Price and availability may change

7.9 / 10.0

Good(4,733 Ratings)

Hotel in Sunderland

4-Star Hotel

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsPool, Pets allowed, Internet / Wifi and more

About this hotel

Overlooking Whitburn Sands and 2 mi from Sunderland city center, this hotel offers sea-front views, spacious accommodations and an indoor swimming pool.

Amenities at Grand Hotel Sunderland

Pool

Pets allowed

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

TV

Wheelchair accessible

Beachfront or waterfront

Gym or Fitness Center

Family friendly

Free parking

Map of Sunderland

city location on map

Nearby attractions

Beamish, the Living Museum of the North

Tyneside Cinema

St. James' Park

St Mary's Lighthouse

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

7.9Good

(4,733 Ratings)

"Size of room and good value for money. Free parking Local facilities Lovely view from the room"

Verified guest

Don't miss out! Price and availability may change

$$$$

7.9 / 10.0

Good(4,733 Ratings)

Hotel in Sunderland

4-Star Hotel

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsPool, Pets allowed, Internet / Wifi and more

Map of Sunderland

city location on map

Nearby attractions

Beamish, the Living Museum of the North

Tyneside Cinema

St. James' Park

St Mary's Lighthouse

Available Rooms

About this hotel

Overlooking Whitburn Sands and 2 mi from Sunderland city center, this hotel offers sea-front views, spacious accommodations and an indoor swimming pool.

Amenities

Pool

Pets allowed

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

TV

Wheelchair accessible

Beachfront or waterfront

Gym or Fitness Center

Family friendly

Free parking

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

7.9 / 10.0

Good(4,733 Ratings)

100% verified reviews

8.0 / 10.0

As expected a good priced comfortable stay , breakfast varied and plentiful choice

Breakfast was delicious as on previous stays . Location perfect close to everything and a lovely sea view room

There wasn’t anything I didn’t like

9.0 / 10.0

Just popped over, the weather wasn't the best but area as great places to deink and eat.

As always help your self really great breakfast.

Nothing great time. even though the weather was horrible, Seaburn is a great place to visit and the Grand hotel is great.

10.0 / 10.0

Great value for money.

Size of room and good value for money. Free parking Local facilities Lovely view from the room

Nothing

10.0 / 10.0

Absolutely grand

Everything

Nothing

10.0 / 10.0

Mandy

Give us 2 single beds in firtlst room went too reception and they upgraded us too a family room

There's nothing I didn't like as room is beautiful and hotel is beautiful and clean and staff is helpful and welcoming and guests were friendly

10.0 / 10.0

Perfect

Been staying in this hotel for 30yrs location is perfect for me

NA

10.0 / 10.0

Lovely hotel & would stay again.

Clean & comfortable & great location.

Needed extra pillow on beds as we only had 1 each. Also was asked for photo ID at check-in which I didn’t have, never been asked before at any other hotel & I don’t carry photo ID so could have caused an issue.

1.0 / 10.0

Very poor we won’t ever be returning there again

We only booked this hotel for the pool and spa facilities but when we checked out at 10 o’clock in the morning we were told that we couldn’t use them unless we paid £14.95 per person There was no mention of this when we booked

3.0 / 10.0

Unhappy

The location and the staff

The room was cold, and the bathroom worse, the so called heating didn’t seem to work and just blew cold air. The bed was smelly especially the pillows that smelled of sweat. I got in late so second night I found heaters in the closet which gave off a burning smell so I had to turn them off as I was worried about them catching fire. I was cold and the stay was not good

4.0 / 10.0

Very disappointed

The location is great and the parking at the hotel

Every time I visit Sunderland always stay in this hotel but was very disappointed this time room was cold -one pillow very thin duvet cover - had to ask for another pillow - and blanket they come back with mattress protector so very dissatisfied

10.0 / 10.0

Lovely hotel with great views

We were in Room 250 which was very spacious and had a beautiful view over the beach. The breakfast was very good.

Happy with everything.

8.0 / 10.0

Love hotel please update

Love location love people love staff

Room smells carpet is tired need changing

10.0 / 10.0

Fantastic stay.

Great location and facilities.

Nothing

9.0 / 10.0

Nice hotel right in the promenade

Nice welcome. Room spacious and comfortable. Breakfast was simple but tasty. Location on the promenade, great for walking.

We were in the furthest part of the building. The hotel has a number of dead ends in corridors. It took us a long time to find our room. Though there were lifts at each flight of stairs. The lift nearest our room gies down to the carpark, but once out, doesn’t go back up. Understand the security aspect, but could there have been a release using a room card?

9.0 / 10.0

Good comfy and large room amazing sea front view

My son wanted to swim we were not made aware at checkin that he couldn't swim after 7 so I was disappointed in that and he had school the next day so could not use the pool area a free pool voucher would have been nice for us to use another time

As above

8.0 / 10.0

Good Stay

Location, parking is very good and secure.

We asked for an accessible room when we booked the room. No such thing we were put up on the 1st floor with normal bathroom facilities. (Need to get some tips from Premier Inn) Getting in and out the hotel on foot and wheel chair. There was scaffolding at the front for the first couple of days which did not help. Only way out we could find was through the bar, but no ramp there just 2 and 3 steps. Unfortunately we had to cut our 4 night stay short. They were quick to organise a refund for days not used by the next day. Very impressed with that.

9.0 / 10.0

Brilliant

Amazing room amazing staff amazing location

5.0 / 10.0

good hotel frustrations with admin team

lovely spacious room the ladies on reception at my time of check in was super helpful .

i have had a bad experience with the accounts side of this hotel. i was sent numerous online check in requests when it was booked to pay at property with the option to cancel up to the day before. (there was a storm due and was unsure of if it was ok to travel) i proceeded to check in online the morning of my stay due to messages saying its becoming to late to check in. This system crashed making the payment pending from my account 4 times holding over 400 pounds. The money that wasn’t to be paid was released back to my account the payment that should have been taken was cleared and i thought all was good . How ever the hotel are still calling to say the payment is due and it’s near on impossible to speak to accounts to send over bank statements as proof. which may i add is an inconvenience as it is. terrible booking system but ladies on reception was great

9.0 / 10.0

Very enjoyable

The staff were very friendly and helpful

Everything, food , the room, location, swimming pool the grandchildren loved it and their stay . This was our second visit

10.0 / 10.0

Overnight with 12yr old granddaughter

Receptionist had read my booking comments about bringing my young grandauggters and talked about them. I was really encouraged.Room was large and spacious..loved having a fridge.All the staff were helpful and very pleasant. It's such a good position being by the sea Room103 has great Seaview.

The price was rather high as we had to come on a Saturday.

9.0 / 10.0

Great stay overall, would recommend

The room we had (family room) was huge with great views. The pool area is excellent

The room smelt very foisty - this was our second time in that room in two weeks and it was the same on both occasions. The shower drain in the bathroom smelled unpleasant. Everything was clean so maybe the soft furnishings and drains need some deep cleaning/attention.

10.0 / 10.0

Bar and restaurant menu needs updating to standards of the hotel not a street corner cafe.

Breakfast was lovely and great choice.

Bacon was sometimes undercooked.

8.0 / 10.0

Right on the sea front, and good value for money

The family room was huge, with great views and was very comfortable. The pool is fantastic

We had requested an accessible room but although the bathroom was spacious, there were no grab rails around the loo etc. These would have made all the difference

9.0 / 10.0

Enjoyable

I loved the room , warm and comfy, loved the extras like the iron and hairdryer plus the shower stuff and of course the tea/coffee

It was a bit shabby and the room wasn’t too clean, the leisure pool was fab but the poolside area was dirty

10.0 / 10.0

Wonderful overnight stay.

Sea front location. Friendly and welcoming staff. Lovely big seafront room.

.

5.0 / 10.0

Let down by availability of food

Room was ok, breakfast was good

Unable to order bar food , menu said available all day but no chef available at 17:15. Due to having 89 year old with us we were going to eat at the hotel, however, we had to go elsewhere for food

7.0 / 10.0

Nice old hotel, good location but paper thin walls

Great location. Nice big rooms. Friendly staff.

Closer monitoring of people coming & going is needed. The room next to us had 5-6 adults in and out throughout the night with loud music and banging doors.

7.0 / 10.0

Friendly staff but overpriced for the service & condition of the rooms

Friendly, welcoming staff

Despite highly inflated prices as it was GNR weekend, it’s pretty poor that there is no housekeeping to service your room during your stay. No healthy choices on Bar menu, baked potatoes stop being served at 5pm so really poor that nothing on the evening menu that wasn’t deep fried or pizza Bathroom/bedroom tired & tatty

10.0 / 10.0

Great location, views and very comfortable stay

The views overlooking the sea

Bathroom had a strange smell

7.0 / 10.0

Good value for money. Good location.

Good location. Parking on site

Nothing to dislike

8.0 / 10.0

Stayed here for a visit to family and friends. Had a nice evening but was spoiled by not being able to use the facilitie

Good location with parking and leisure club

Early check out at 10.00 and unable to use the leisure facilities once you’ve checked out, felt this was unreasonable as we just wanted to use this for one hour

9.0 / 10.0

Great night stay.. right next to all amenities

I liked everything about the place comfy bed great shower /bath location superp

Needs a lick of paint & new carpets throught out otherwise spot on...ice machine a nice little extra

7.0 / 10.0

Okay

Breakfast was good but no fruit in bowls needed filling up and tables needed cleaned when people left didn't get done for a while

There was glasses left outside our room when we checked in pizza boxes left outside somebody else's room when we checked in which smelt still there when we checked out

3.0 / 10.0

Review Bad room

Staff

No fan no radio stations available on tv bathroom mirror light not working loose shower knob broken tiles and ten tone of lime scale on taps I have photos and video

7.0 / 10.0

Better than expected

Hotel better than expected. Clean, staff friendly, breakfast basic but fine. The two problems that were off putting were firstly the heat in the room was draining, with windows open and fan on constantly. Secondly, people using the entrances of the hotel as smoking areas, as we are both none smokers with breathing issues we found this very offensive. The smell carried into the hotel I to some of the public areas. I would suggest an area away from the entrance as a smoking area.

As above

8.0 / 10.0

Lovely stay

The price was very good. The gent on reception was lovely & friendly. The room was spacious & the bed comfortable.

The hotel as a whole looks very tired. The carpet in the bar needed sweeping. The breakfast was ok but the coffee was awful.

10.0 / 10.0

Excellent

Good location good car park nice hotel stuff friendly it has a pool

8.0 / 10.0

Very good

The friendly staff, easy to book, fabulous location. Good for the dog

Maybe a better floor for my age

9.0 / 10.0

Great hotel. Very clean, very comfortable and friendly helpful staff.

Great location. Friendly staff. Nice clean room and comfortable bed.

There was nothing I disliked.

5.0 / 10.0

Never again

Location

Noisy. Woken up during the night with an argument on corridor that went on over an hour

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