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The Roker Hotel, BW Premier Collection

Top rated by guests

Cocktail bar, ocean views, open select days

Meeting facility

2 restaurants, breakfast, lunch, dinner served; soul food

Junior Suite, 1 King Bed, Non Smoking, Jetted Tub | Individually decorated, individually furnished, desk, laptop workspace

Combined shower/tub, hydromassage showerhead, free toiletries

8.2Excellent

(885 Ratings)

"Fantastic location opposite Roker Pier. Lots of parking available although the car park behind the hotel was very poorly signposted. "

Gillian

Don't miss out! Price and availability may change

8.2 / 10.0

Excellent(885 Ratings)

Hotel in Sunderland

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Waterfront hotel with 2 restaurants and a 24-hour front desk
This smoke-free hotel features 2 restaurants, a bar/lounge, and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference center, a coffee shop/cafe, and coffee/tea in a common area.
Housekeeping is available on request.
The Roker Hotel, BW Premier Collection offers 43 accommodations with hair dryers and irons/ironing boards. Each accommodation is individually furnished and decorated. LCD televisions are featured in guestrooms. Bathrooms include shower/tub combinations with rainfall showerheads and hydromassage showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided on request.

Amenities at The Roker Hotel, BW Premier Collection

Internet / Wifi

Laundry

Balcony or Patio

Wheelchair accessible

Free parking

Map of Sunderland

city location on map

Nearby attractions

Beamish, the Living Museum of the North

Tyneside Cinema

St. James' Park

St Mary's Lighthouse

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

$$$$

Top rated by guests

8.2Excellent

(885 Ratings)

"Fantastic location opposite Roker Pier. Lots of parking available although the car park behind the hotel was very poorly signposted. "

Gillian

Don't miss out! Price and availability may change

$$$$

8.2 / 10.0

Excellent(885 Ratings)

Hotel in Sunderland

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Sunderland

city location on map

Nearby attractions

Beamish, the Living Museum of the North

Tyneside Cinema

St. James' Park

St Mary's Lighthouse

Available Rooms

About this hotel

Waterfront hotel with 2 restaurants and a 24-hour front desk
This smoke-free hotel features 2 restaurants, a bar/lounge, and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference center, a coffee shop/cafe, and coffee/tea in a common area.
Housekeeping is available on request.
The Roker Hotel, BW Premier Collection offers 43 accommodations with hair dryers and irons/ironing boards. Each accommodation is individually furnished and decorated. LCD televisions are featured in guestrooms. Bathrooms include shower/tub combinations with rainfall showerheads and hydromassage showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided on request.

Amenities

Internet / Wifi

Laundry

Balcony or Patio

Wheelchair accessible

Free parking

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

Ratings and reviews

8.2 / 10.0

Excellent(885 Ratings)

5.0 / 10.0

Fabulous location right on the sea front

5.0 / 10.0

Excellent accommodation.

2.0 / 10.0

Rediclous check in with QR code instead of card machine. Stayed in a sub ground level room (140)with a tired matress,towel rail that didnt work and had mould on it.Not a 4* experiance

5.0 / 10.0

Spotlessly clean, and comfortable. Sea view was great, even with the poor Northern weather. I ate at the Italian next door and decided to leave breakfast due to an early start so cannot comment on the food. The staff are great, and very helpful. I recommend the Roker.

5.0 / 10.0

Lovely place at the beachside at Roker. Look out at the lighthouse and the northsea with its power. Miles with beaches a walk to Whitburn on the sandy ground.

2.0 / 10.0

The room was small and cramped. Most staff were not pleasant to talk to, except the lady in the breakfast room. also one books multiple days and only gets a bottle of water on the first day. What's that about?

5.0 / 10.0

Other than a car driving into mine in the car park absolutely fine. Stayed here a few times already

5.0 / 10.0

Super

5.0 / 10.0

This hotel

3.0 / 10.0

Plenty of parking.

5.0 / 10.0

Nice clean, comfortable room and the food in the bar was excellent. Can't fault the hotel or staff.

5.0 / 10.0

Sharon in housekeeping is the most amazing lady - a credit to any business. Shawnee on reception was also fantastic and really helpful.

5.0 / 10.0

Loved everything about this place. Staff were great Loved the area and very close to the city. Had a lovely walk up to the light house in the morning.Will definitely come back maybe for a weekend break. It has everything you would want for a great stay. Well done guys.

2.0 / 10.0

I don’t normally write reviews, but I booked this place because I’d been for breakfast a few times and enjoyed it so trusted the brand. On arrival, we had to wait a while for someone to arrive at reception but once greeted we were allowed early check in which was great! The staff member was really nice and explained the policies well. We checked into room 109 which was a fair treck up and down the hotel. The room was smaller than it looked on the photos, and I thought I might have been given a lower room than booked. The room had everything we needed which was great, but was a little dated. There was a dead spider on the floor, a few marks on the walls, and although surface clean could have done with a deep clean in the bathroom especially. The bed and pillows were lumpy and cheap feeling and we didn’t sleep very well. The room had very thin walls and we could hear the next room turn their taps on in the morning, as well as being woken up to other people coming back to their room after 1am as the stairs were right by our room. I felt for the price I paid, I expected something a little fresher, comfier and quieter. But the staff were quite nice. We met up with family for breakfast and had the buffet but hardly anything was left, I did expect more food to be available. But in the past I really have enjoyed their breakfasts to order and will go again for that! In any case, my stay was not as comfortable as I’d hoped for the money, but all the staff were doing their best!

4.0 / 10.0

We came up to Sunderland for a family reunion and had a great time

4.0 / 10.0

The Bed at the hotel was very comfortable on the first floor but would have been better if i had been at the front of the hotel as i was at the back and no views

4.0 / 10.0

Room very small

10.0 / 10.0

Fantastic location opposite Roker Pier. Lots of parking available although the car park behind the hotel was very poorly signposted.

8.0 / 10.0

A pretty good hotel, nice restaurant & bar. A bit of a labyrynth depending where your room is. Back-facing rooms have an unpleasant outlook.

10.0 / 10.0

Everything

8.0 / 10.0

We only stayed one night but the staff were courteous and friendly.The food was well prepared and the rooms were clean and comfortable. A safety mat in the bath for use when showering would be helpful other than that no problems.

5.0 / 10.0

My flight arrived early morning and the Team made a special effort to check me in early, despite being fully booked - 11.15! This was very much appreciated 🙏. Thank you,

3.0 / 10.0

Bed was extremly soft and old, the room was ok but the hotel need a makeover. Only cleaning every 3 days. Its sad when you only have 2 nights.

3.0 / 10.0

It was ok. Did not think room should have been classes as sea view as hotels name sign blocked view.

2.0 / 10.0

Stayed in room 111, large room and bathroom but looked out to a brick wall. Room was upstairs, across the corridor and back down some stairs! The was a dirty towel left at the side of the bed. Beds were comfortable and good shower. Breakfast was terrible! Went down around 9.30 and there was nothing left, I asked for more bacon and went back twice before it was replenished. No plates or cups left, very poor and disappointing. Nice large outdoor seating area overlooking the sea

5.0 / 10.0

Comfortable room with great breakfast

5.0 / 10.0

Delightful beach front hotel. The outside belies the comfort inside. New Bistro style restaurant is excellent, great food & an extremely comfortable room . Friendly & professional service .

2.0 / 10.0

I find it very difficult to understand how The Roker Hotel is rated as a 4 star Premium hotel. At best in relation to accommodation it's a 2 star. The room we had was very small with a very small bed. It looked dated and the carpet was terribly stained. The quality of furniture was very poor and storage was minimal. The bathroom was fine. My route from reception to my room was the worst I've ever experienced. No lift and 3 seperate flights of stair carrying a case and I'm 72 years of age. Nobody at reception warned me and my wife of the difficulty of the route or offered porter support to carry the cases. The staircase rails were dusty and the corridors justfelt and look unclean. Bar staff were very pleasant and the free drinks vouchers were welcome but overall this was very disappointing accommodation and although I visit Sunderland at 3 times a year I will not use this accommodation again.

5.0 / 10.0

Room really good with wonderful view of lighthouse and sea. Had to wait as room was not ready on check-in. Very busy on arrival due to 2 weddings taking place at hotel. Decoration of hotel is sublime and very unique. Breakfast was very tasty and plenty to enjoy. Worth a visit.

5.0 / 10.0

We have stayed here many times, always so welcoming and friendly.

10.0 / 10.0

Brilliant front of house staff, reception was great and very understanding.

5.0 / 10.0

We went for a northern soul event and also stayed there day and night everything was fantastic the room was very nice and clean the event was excellent if they put events like that on we would definitely be there again

4.0 / 10.0

Fabulous professional and helpful staff. Room was nice and clean and basically fine if nothing special. It was also lovely and quiet but it was uncomfortably hot and the small fan provided wasn’t really adequate. The breakfast was good with a plentiful supply of hot and cold items and fresh eggs cooked to order. We enjoyed an evening meal in the bistro which we found to be good value too. The hotel is in a beautiful location overlooking the seafront and very close to a gorgeous area of coast. We would certainly return.

4.0 / 10.0

On check in room booked was not what we got. Also a long walk with bags up and down stairs. No parking at the gront. No offer of real customer service.

8.0 / 10.0

We stayed in one of the Executive Suites. Very spacious, clean, well decorated, great view. Staff were lovely. Breakfast was excellent. Only drawback was the noise from the DJ in the bar below. However, this stopped at midnight and it was a Friday night so to be expected. Would definitely stay again.

3.0 / 10.0

Room was nothing like photos, starting to look a little tired. Corridor doors banging until late into night. Cold tap was luke warm weirdly and plumbing barking like a dog for 20 minutes after every use of a tap. Was given a free drink voucher in with paperwork on check in but never mentioned and only saw it after I had checked out.

10.0 / 10.0

Fan

5.0 / 10.0

The hotel and staff are lovely - I would highly recommend staying here. Beach location - perfect !

10.0 / 10.0

Wonderful hotel, would stay again when we visit fanily

4.0 / 10.0

Nice hotel staff pleasant. Food very good both breakfast and evening meal. Room no view at all, pillows not great. Shower good. Free parking but you have to register your car. Area nice beach good. Easy walking. Would recommend and will return.

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