The Roker Hotel, BW Premier Collection

Toilet made so much noise all night. The night porter was a good lad and tried to fix it. But he couldn't. Then a delivery right outside my window had me up at 0615. Which is ideal after a night where you were kept up from a broken toilet. I will never use best western again. It used to mean quality

Great shower and a clean room Breakfast was wonderful

Rotten pineapple was on the buffet, dirty plates, cold water for tea. Very limited choice. Food looked as it was leftover from previous day. Coctail served in huge glass with tons of ice which diluted the taste completely. Most uncomfortable mattress, woke up with back ache. Cold water in the shower at 22.00. Very noisy plumbing system.

Yes

Fabulous location right on the sea front

Excellent accommodation.

Rediclous check in with QR code instead of card machine. Stayed in a sub ground level room (140)with a tired matress,towel rail that didnt work and had mould on it.Not a 4* experiance

Spotlessly clean, and comfortable. Sea view was great, even with the poor Northern weather. I ate at the Italian next door and decided to leave breakfast due to an early start so cannot comment on the food. The staff are great, and very helpful. I recommend the Roker.

Lovely place at the beachside at Roker. Look out at the lighthouse and the northsea with its power. Miles with beaches a walk to Whitburn on the sandy ground.

The room was small and cramped. Most staff were not pleasant to talk to, except the lady in the breakfast room. also one books multiple days and only gets a bottle of water on the first day. What's that about?

Didn’t have breakfast

Lovely hotel, great bar.

The hotel was in a great place. The staff were friendly and professional. The room was clean and spacious.

good

Dated property. Very narrow corridors. There are lots of stairs and steps to get in to your room not good when you have luggages with you.

Other than a car driving into mine in the car park absolutely fine. Stayed here a few times already

Super

This hotel

Plenty of parking.

Lovely hotel. Great fining options .plenty of parking spaces. Amazing seafront location

Nice clean, comfortable room and the food in the bar was excellent. Can't fault the hotel or staff.

Sharon in housekeeping is the most amazing lady - a credit to any business. Shawnee on reception was also fantastic and really helpful.

Loved everything about this place. Staff were great Loved the area and very close to the city. Had a lovely walk up to the light house in the morning.Will definitely come back maybe for a weekend break. It has everything you would want for a great stay. Well done guys.

I don’t normally write reviews, but I booked this place because I’d been for breakfast a few times and enjoyed it so trusted the brand. On arrival, we had to wait a while for someone to arrive at reception but once greeted we were allowed early check in which was great! The staff member was really nice and explained the policies well. We checked into room 109 which was a fair treck up and down the hotel. The room was smaller than it looked on the photos, and I thought I might have been given a lower room than booked. The room had everything we needed which was great, but was a little dated. There was a dead spider on the floor, a few marks on the walls, and although surface clean could have done with a deep clean in the bathroom especially. The bed and pillows were lumpy and cheap feeling and we didn’t sleep very well. The room had very thin walls and we could hear the next room turn their taps on in the morning, as well as being woken up to other people coming back to their room after 1am as the stairs were right by our room. I felt for the price I paid, I expected something a little fresher, comfier and quieter. But the staff were quite nice. We met up with family for breakfast and had the buffet but hardly anything was left, I did expect more food to be available. But in the past I really have enjoyed their breakfasts to order and will go again for that! In any case, my stay was not as comfortable as I’d hoped for the money, but all the staff were doing their best!

We came up to Sunderland for a family reunion and had a great time

The Bed at the hotel was very comfortable on the first floor but would have been better if i had been at the front of the hotel as i was at the back and no views

Room very small

Fantastic location opposite Roker Pier. Lots of parking available although the car park behind the hotel was very poorly signposted.

A pretty good hotel, nice restaurant & bar. A bit of a labyrynth depending where your room is. Back-facing rooms have an unpleasant outlook.

We only stayed one night but the staff were courteous and friendly.The food was well prepared and the rooms were clean and comfortable. A safety mat in the bath for use when showering would be helpful other than that no problems.

Everything

My flight arrived early morning and the Team made a special effort to check me in early, despite being fully booked - 11.15! This was very much appreciated 🙏. Thank you,