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Hilton Garden Inn Sunderland

Top rated by guests

Property building

Breakfast, Buffet breakfast

Food, Breakfast

Property building

Lobby or reception

8.5Excellent

(2,186 Ratings)

"How clean and friendly the staff were"

Verified guest

Don't miss out! Price and availability may change

8.5 / 10.0

Excellent(2,186 Ratings)

Hotel in Sunderland

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Located next to the Stadium of Light, the home of Sunderland Football Club, Hilton Garden Inn is located 15 minutes' walk from Sunderland city center and 5 minutes' drive from the sandy beaches of Roker and Seaburn.

Amenities at Hilton Garden Inn Sunderland

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

TV

Wheelchair accessible

Gym or Fitness Center

Garden

Family friendly

Map of Sunderland

city location on map

Nearby attractions

Beamish, the Living Museum of the North

Tyneside Cinema

St. James' Park

St Mary's Lighthouse

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

Top rated by guests

8.5Excellent

(2,186 Ratings)

"How clean and friendly the staff were"

Verified guest

Don't miss out! Price and availability may change

$$$$

8.5 / 10.0

Excellent(2,186 Ratings)

Hotel in Sunderland

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Sunderland

city location on map

Nearby attractions

Beamish, the Living Museum of the North

Tyneside Cinema

St. James' Park

St Mary's Lighthouse

Available Rooms

About this hotel

Located next to the Stadium of Light, the home of Sunderland Football Club, Hilton Garden Inn is located 15 minutes' walk from Sunderland city center and 5 minutes' drive from the sandy beaches of Roker and Seaburn.

Amenities

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

TV

Wheelchair accessible

Gym or Fitness Center

Garden

Family friendly

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

8.5 / 10.0

Excellent(2,186 Ratings)

100% verified reviews

7.0 / 10.0

It was relaxing and comfortable just because of that pillow was not good for me

Clean and the staff is lovely

The pillow in the bedroom was so very bad

6.0 / 10.0

Ok

Nice clean quiet hotel. Good location for where I was going

Air con was a disaster. Reported it wasn't working first morning woke up and room was boiling and felt wet. Said they would take a look but no one did. Reported it again. Staff member said manager on her walk she will chap. No one arrived. As someone who has worked in the hotel industry this wasn't the way it should be dealt with

4.0 / 10.0

Room was comfortable, clean and spacious but I found the food in the restaurant unsatisfactory

Breakfast was terrible

Restaurant food

10.0 / 10.0

Excellent stay would definitely do it again 😁

How clean and friendly the staff were

Nothing

6.0 / 10.0

Looks lovely just let down by all these details that add up

Looked fab very clean

No plug for the bath so in able to take a bath! tap to the bath Leaked all night even with the door shut I could hear it! Room absolutely freezing cold heating would not work. Breakfast was ok most the food under cooked. Waffle maker but no mix asked if there was any said wouldn’t be long waited ages, but I had already asked for bread and milk at this point. So didn’t want to ask again so we didn’t get to have any. Nothing was tipped up or kept on top of the restaurant had only maybe 3 tables occupied so not run off their feet, no parking in the hotel had to pay for parking not the end of the world but never mind. Overall could have been better.

10.0 / 10.0

Great hotel

Easy to find good location for city centre easy parking

Nothing

9.0 / 10.0

Very good

Peloton bike and 24 hr gym Nice clean room, friendly staff

7.0 / 10.0

It was great.

The room was great.

I did not like paying for parking that used to be free. Additionally I had to use an app and give the parking company my e-mail. Then I get several spam e-mails from them. Not at all acceptable.

10.0 / 10.0

It was pleasant aside from.the parking .

The hotel is clean, beds are comfortable and staff are helpful.

I didn't like the parking it was not within the grounds of the hotel and its not free parking.

6.0 / 10.0

Good location for Sunderland ground with parking

The hotel and location were ideal for our trip and all started perfectly, the young lady on reception in the morning was lovely, helped with parking and stored bags until room was ready. Restaurant staff, again, very helpful, fitted us in for lunch before the match and made us feel very welcome, could not do enough for us, especially one young lady ( I’m sorry we didn’t get her name but she was officially on maternity leave, she was an absolute credit to the hotel)

Everything changed when the receptionist changed over when we checked in! The new guy on reception ( Bartek? I think his badge said?) was the most rude, arrogant, argumentative and unfriendly person and he is definitely in the wrong job!! I booked and paid for a family room, we like to have the space and the option of the other sofa bed if required. This guy gave us a normal double room, we went back to reception and said it wasn’t the room we booked? He said there are only two of you! I said that should not make any difference, we would still like the room we actually booked, he said no, we keep those rooms for families! If that is the case, why was I allowed to book the room to begin with? Then he told us there were no rooms left, after much arguing and eye rolling from him, he miraculously found a family room , then stated the sofa bed would not be made up! That’s fine, just send a duvet up, it’s there if we choose to use it then, no he said, there are only two of you! When we returned to the room after dinner, the sofa bed had been made up? So after all the upset and arguing he’d actually done what we’d asked?? The guy was unbelievable, totally ruined the stay. He needs training and totally lets the place down, he also takes the shine off the other staff, who go out of their way to make your stay enjoyable and are happy to help. He was still on reception in the morning when we checked out , we gave him the room cards and he just took them and said, all done! Definitely won’t be back and would not recommend!

9.0 / 10.0

Excellent

Booked the hotel as we were going to a show, turned up and it was match day. Everything was organised and fans everywhere but all behaving and a great atmosphere

10.0 / 10.0

Perfect would definitely stay again.

Everything clean room lovely breakfast fabulous staff..

Nothing ..

10.0 / 10.0

Excellent

The staff and the food

N/A

8.0 / 10.0

Suited my purpose fully

Room and facilities well appointed

Cost significantly more using booking.com thsn had I booked direct

9.0 / 10.0

close to the theatre and so easy to book a taxi from the hotel

easy check in and good parking.good breakfast and clean room.

n/a

6.0 / 10.0

Great location but the room needs some maintenance.

Location

Bed springs creaked and were uncomfortable. The bathroom floor was uneven and noisy to walk on. The bathroom needs a paint too.

10.0 / 10.0

First class

Everything

Nothing

10.0 / 10.0

Superb

Clean, chic. Excellent hotel in a very good location. Everything you could need at a great price

8.0 / 10.0

Location, Location, Location. Helpful staff. Comfortable room.

Location, Location, Location. Helpful staff. Comfortable room.

8.0 / 10.0

Very quiet staff friendly and helpful

Breakfast was good plenty to choose from. The cooked breakfast was cooked to perfection

9.0 / 10.0

Excellent hotel with extremely friendly staff.

Good location with easy parking

7.0 / 10.0

We had an overall good experience

We had an overall good stay and enjoyed our time, especially as Sunderland turned out to be a much more beautiful and lively city than we expected. However, for the price (£370 for one room for one night), the facilities could be better. The galleries would benefit from improved carpeting, the sofa bed looked rather clumsy, and it would have been nice to have more towels provided. Breakfast could also offer a wider range of options. While nothing was specifically wrong, the value for money could definitely be improved.

as above

4.0 / 10.0

A Masterclass in Disappointment, With a Free Side of Midnight Shouting

Tesco and the metro were close by.

Let me preface this by saying the check-in process was perfectly adequate. The staff member was present, human, and capable of handing over a key card. This was the absolute pinnacle of our experience at the Hilton Garden Inn, Stadium of Light. It was all downhill from there, and the hill was a black diamond ski run of despair. I was granted access to our room, a spacious cavern that initially promised great things. Alas, the facilities within were less "hotel" and more "a hostel that's really trying to find itself." But the centrepiece, the throne of any hotel room, was the bed. Or as I like to call it, The Plank of Penal Servitude. I’ve had more supportive sleeping experiences on a park bench. The floor, with its firm and unyielding promise, was a tempting alternative. And the pillows! Good grief, the pillows. They were less pillows and more like two single sheets of tissue paper masquerading as comfort objects. I’ve seen more structural integrity in a wet Rich Tea biscuit. Just as I was attempting to mould my joke-of-a-pillow into something resembling support, the real in-room entertainment began. At the stroke of midnight, the neighbouring room erupted into a domestic symphony that would make a Jerry Springer audience wince. For a solid, glorious hour, we were treated to a full-throated argument about… well, I’m not sure, but it involved a lot of creative uses of the word "fthis, fthat." The grand finale was a door slam so violent I’m surprised the Stadium of Light itself didn’t ripple. Prior to the midnight entertainment myself and MrsH ventured down to the bar for ‘Happy Hour’. A term I now realise is used in the most ironic sense possible since the Crimean War. £4 for a pint in Sunderland? £4 for a thimbleful of wine that tasted like it had been fermented in a radiator? And a packet of Nobby’s Nuts for a cool £2.50?

10.0 / 10.0

Excellent hotel & great staff. Would highly recommend

Stayed here primarily for the opening match of Rugby World Cup, the hotel was well priced and included an excellent breakfast. Staff were very friendly and helpful throughout. Room was a good size with quiet air con and despite facing the road there was no noise whatsoever. Would definitely stay here again.

9.0 / 10.0

Great location, reasonably priced and good food.

The location was the main reason I booked the Hotel and the price was very reasonable compared to other hotels in the area. The room was very tidy and facilities excellent. The bar was well stocked, although I did not stay for an evening meal so cannot comment on that. Breakfast quality and range was very good too, although you had to ask for fried eggs.

There were no signs for where to park. After driving round the hotel I had to park in the disabled parking outside the front of the hotel to go in and ask. Parking was in the Blue Car park opposite the hotel (for those that are travelling from now on). While I was there (for one night), I advised four other drivers where to park who stopped me to ask. This could be cleared up by putting a sign up at the front of the hotel.

10.0 / 10.0

Great hotel in perfect location

The staff were delightful and very helpful. The room was a good size, clean and amazingly really quiet despite the hotel being full. The restaurant was good and the little shop proved useful for the purchase of a snack. Great location for the football stadium, town centre and railway station.

Restaurant service was slow. We weren't offered a pudding and so although keen to have one, decided not to bother.

10.0 / 10.0

Brilliant

It’s location next to the stadium and sheep folds

No water in the fridge

10.0 / 10.0

Really enjoyed my stay - hotel great and staff were super friendly

Staff were fabulous from start to finish. Polite, friendly and extremely helpful. I even received a text after 10 mins of arrival asking if everything was satisfactory. The hotel was super clean and welcoming. The room was spotless. Excellent selection for breakfast.

8.0 / 10.0

overall very staisfactory

Breakfast was good Staff were very attentive polite and helpful

toilet capacity and equipment in room to clean it needed.

10.0 / 10.0

Great value for money

As usual, very clean and comfy

NA

6.0 / 10.0

Very poor and basic but great staff

The staff were great

The room was awful. We asked to be moved to a marginally better room. The first room had a really dirty carpet with holes in it. Hospitality tray was really poor. 2 unbranded coffee sachets and 2 tea sachets. No biscuits or choice.

9.0 / 10.0

Lovely stop easy access to town. Breakfast was awesome

Clean and easy access to facilities. The staff were lovely too - couldn’t do enough for us. Breakfast was awesome, crossaints fresh juices , tea coffee, full English buffet, fruit and yoghurt.

The bed was a little hard for us but that’s preference

10.0 / 10.0

Lovely hotel freindly staff

Nice room very clean, really polite staff.

Breakfast wasn’t up to scratch, egg options were boiled cold or scrambled watery, hash browns overcooked, most hotels we stay in tea and coffee is ordered from table which we find nicer than machine made.

10.0 / 10.0

Cool and relaxing

The hotel was large and spacious. I stayed in the queen room with a front view overlooking the stadium of light. The bed was huge and comfortable, the amenities were excellent, and the best feature was the air conditioning. That room stayed cool throughout the entire stay, even during a heatwave evening—an absolute godsend.

I have no negative feedback on this hotel.

10.0 / 10.0

Great hotel

The location was convenient for me and easy to find. My room was very clean and had everything you'd expect, and the fridge came in handy. They do have a shop where you can buy cereal, microwave meals (you can heat them there and then), snacks, hot and cold drinks along with essentials. It's a bit expensive, but a service I've not come across before in a hotel. This also means there's no expectation that you're going to use the on-site restaurant, so having this facility is a great idea. I had 1 meal in the restaurant, it was very good and reasonably priced. The staff were super helpful, friendly, and very attentive. I'd definitely recommend it.

Not a big issue, but you have to park in the stadium car park over the road, so be aware if you have lots of luggage. It might be worth checking for upcoming matches as I would expect the car park could get pretty full.

8.0 / 10.0

Theatre Trip

Staff were very friendly, excellent location for centre of Sunderland. Right next to Stadium of Light, and close to Sheepfold Stables for some top notch scran

Bed wasn't the comfiest, but was okay for one night.

9.0 / 10.0

I liked everything about my stay and hope to stay at this hotel when next I visit Sunderland

The location is fantastic. The environment is fit for the purpose. The staff were very helpful

Nothing really

10.0 / 10.0

Excellent room with great view of Stadium of Light 😍

Excellent location , spacious room , excellent views

Nothing

10.0 / 10.0

Great friendly family stay

Location, quality for the price and friendly staff

4.0 / 10.0

Very hot and sweaty

No air conditioning in the room/building as it was broken and the temperature out side was 30 plus degrees so lead to an uncomfortable stay