Ramada by Wyndham Cleveland Independence

In no particular order: no soap, TV remote did not work, remote missing cover, building and room freezing cold, was advised by staff to wear a coat to breakfast area since it was "freezing," elevator issues (call button did not illuminate to indicate it is working, very loud non-confidence inspiring squealing noise as elevator moved), parking lot not plowed adequately and icy, no tissues, partial roll of TP (not enough), no staff to find or deliver soap/TP, had to go and retrieve missing items myself (multiple trips), no TV directory, lamp missing bulb, fitness area closed (for a while - despite my asking before arrival about it), shower curtain smelled awful, room very dry, wall thermostat did not work, wake-up call did not arrive, sink backed-up, illumination by sink inadequate, room AC/heater very loud (sleep prevention device), no maintenance person available to unclog sink

Ramada – A Disappointing Stay I recently stayed at the Ramada in Cleveland and, unfortunately, the experience fell far short of expectations. From the moment I arrived, it was clear that the hotel is in need of significant updates and more attentive management. Temperature & Comfort Despite freezing outdoor temperatures of around 20°F, the hotel had turned off the heating entirely in an effort to save costs. As a result, the entire building—from hallways to common areas—was uncomfortably cold. My room was no exception: I walked into a freezing space where the heating unit wasn’t even plugged in. It took time to figure out how to get the system running, and even then, the warmth took a long time to build up. Condition of the Hotel The property overall feels aged and poorly maintained. Surfaces, furnishings, and general infrastructure show visible signs of wear, giving the hotel an outdated and neglected impression. The pool area, which is usually a highlight in a hotel, felt more like the Arctic—far too cold to be usable or enjoyable. Breakfast Experience The breakfast, even for a simple “grab‑and‑go” style offering, was extremely disappointing. The selection, quality, and presentation were all below what one would expect from a brand like Ramada. Value for Money What makes the situation even more frustrating is the price point. Budget chains such as Motel 6, Super 8, or Red Roof Inn consistently provide better comfort, warmth, and overall value at a lower cost. For

Went there for a 2 night stay for New Years Eve and day. The luggage carts where in bad shape, ended up carrying the luggage to my room. Their accessible rooms were a long way from the elevator which was a burdon for my wife. They seemed to have trouble with the key cards as many guests had to come back to the front desk to have them reset. In the room, the TV and phone didn't work, the ice machine didn't work had to travel to the back of the hotel to park with a hilly slope that was not plowed. Only stayed 1 night and asked the front desk regarding refund and was told the manager would call, has not done so. The only bright spot was the maintenance guy who replaced the TV and phone, and even got us some ice.This was my worse hotel stay. The place is not worthy of the name Hilton Ramada.

Parking was ok but not very close. In the winter there should be some sort of rugs/carpeting with the floors being wet, it was slippery and dangerous. Rooms are way outdated. There was a hole in the wall that was just patched, not painted. Very disappointed with the front desk staff with the exception of maintenance he was above and beyond. We ended up canceling the second night because of all these issues. We weren't the only ones canceling their additional nights.

Original room had a broken bed and dirty bedding

We were told to use entrance b and that is where the main parking is. You have to go up steps or down them w tour suit cases. Then you have to walk down the long hall back towards the lobby to get the elevator but no parking near lobby. Not easy as someone that is handicap. The hall stunk from weed. Got to room and I requested a handicap room and only accessible was a bar by the shower. Unable to sit and get up from toilet bc was so low. But didn’t matter since toilet seat was broken off the toilet. The room stunk and covered in stains. They gave us another room and told us their accessible rooms don’t have accessible toilets w bars near them. Went to new room and hairs all over the pillow cases, stains over everything. Paint all coming off walls and vents so filthy it was creepy. Had to squat for the toilet bc they were so low in the accessible room. They were impossible to get off of. Tried the 24hr fitness center and cards don’t actually work there. They keep the large area before the lobby dark and very creepy walking through. Went to breakfast and it was filthy and a mess. No one cleaning up Place needs a good cleaning and up date and a ton of repairs

Room was in poor condition and not very clean, bathroom was in poor condition, no phone in my room, charged extra for pool which was not swimmable and then front desk would not pick up my call, asked for extra coffee and did not get any, no ice machines except at the front desk.

the facility is old...price is way to expensive for the state of the hotel