Extended Stay America Premier Suites - Cleveland - Independence

Great room. Noce separate sleeping area. Large kitchen area. Very clean

A lot of their comforters and sheets had stains no breakfast and no pool. I wouldn't go back also it was nice when it was the Hyatt

Never got a room but was charged

Super Clean and feels at home.

Room 521. When I entered the room the air conditioning was on. The temp was in the teens outside. I turned on heat it smelled like something was burning. I registered for 2 people and there was only enough towels for one. There is no clear number posted to the front desk so boyfriend had to go down and get them. There was no actual stovetop, there was some type of single burner electrical thing on the counter. There is a rule that if you do want to cook you have to use their supplies, which you also have to go down and get from the front desk. The bedside lamps are weird and you have to play with them to get them to work. There is a couch but no coffee table or end table. Your only options are to eat at the desk, on your lap, or in the bed. On arrival and of course after booking online there are notes all over saying that the water was going to be shut off at 9am for up to 5 hours. Also the pool is permanently closed. Not that I was going to use it but it should be known before booking. If you like total darkness for sleeping there was a light from the smoke detector that continuously blinks. It reminded me of when someone phone flashes when it rings except you cant stop it. There was a random weird noise that would stop and start coming from I dont know where. I wouldn’t stay here again, especially not for an extended time period. Good things were the fridge was full sized, the microwave worked and the room was clean less than 5 min from I-77 plenty of food options nearby

Fire alarm went off several times.

Kitchen under equipped. Clean room. Bored staff.

Staff was bored and slow. Room was clean but breakfast is terrible.

Good

Was a ok visit the halls to the rooms smelled, trash sitting outside in the halls over following garbage cans. Overall was a ok hotel probably won’t stay there again.

No not a plate bowl cup fork or spoon .. no pots nor pans

Room was very clean,staff very courteous, good stay.

The staff and room was okay

I arrived a little after midnight, and they lady at desk said my reservation was canceled since it was for previous day. so she had me rebooked and I paid at the front desk. then the hotel attempted to charge my card the full amount and extra fees for no show. I reached out them and no reply. the hotel itself was ok, having to reach every single item was awful, no shampoo, cups, coffee maker, towels, just empty cupboards. the layout was odd, with the bathroom, right in front of the bed. and a lot of broken items worn down.

The staff were so kind and efficient! The room was okay

Clean room, nice bathroom. Good amenities.

Would stay again

Limited breakfast

Long process of checking in took over 45 minutes even when booked on Expedia Staff never ordered or came in for the breakfast so there was no breakfast available to guest like there amenities say

We didn't need to cook. There was plenty of parking and it felt secure.

It is not so much about the food. It is about how showing up for my stay and to be told that I was not allowed to stay do to some circumstances that they would not indulge with me. So I was banned and do not know why because I was never charged for any incidentals or any other thing. So I was stunned when alerted to the charges. Left the premises and will never entertain a visit from this point on!

Has roaches

Thai was my 2nd stay in 6 months and it was much cleaner and more friendly service the 1st which is why we went a second time but I’ll never go back

Just as a reminder, this is no ordinary hotel - it's an extended stay hotel, so most of the client are long stay. Our room with kitchenette is spacious, in excellent condition, if only it comes with basic supplies. Plenty of spaces, however, it feels that it hasn't been cleaned for awhile - I have to borrow broom and dustpan to brush the floor. The breakfast is very limited, and they almost gone by 7am. Unlike the normal hotel, we didn't get coffeemaker and coffee in our room, and neither shampoo. I have to pick the coffeemaker and coffee from the reception. When I asked for shampoo, the reception said that they don't provide shampoo - must have missed the memo.

Stand for two nights. I was impressed . I would definitely recommend. Clean, quiet , spacious and affordable .

Felt safe in the parking lot and we came in late. The staff always greeted us happily and helpful when needed.

Good for a night’s stay. Comfy room and bed, lots of space.

Reserved room on line. Got to hotel and only room available had plumbing issues. They couldn't say what issues only plumbing. Told I would get a refund and didn't. Didn't stay but paid anyway

The staff was terrible, parking was fine, the hotel's condition was very rough, and the long-term clientele was pretty rough. I've never had to pay a security deposit before for potential damages, which should've been the first clue. The continental breakfast consisted of a single snack bar on day 1 and nothing at all on day 2. Won't stay in the brand of hotel again.

We had ants in the bathroom. The floors were in need of a good scrubbing. And throughout the hotel and the elevator, the floors need attention. The windows definitely needed cleaning. Downstairs in the main lobby, it was pretty clean; but the hallways need cleaned. And the staff during the morning were very friendly. Check-in person when we arrived was not very friendly. I told him that my husband was hard of hearing and he still didn't speak up. (My husband was wearing his hearing aids at the time--even I had a hard time hearing him) This made us very uncomfortable. Made us feel very unwelcome also.

There was to be a grab and go breakfast but was not there. The halls were dirty so was the laundry room. I dropped something and reached under the couch and out came a bunch of dirt and hair. Desk staff was rude and not very helpful

Kinda crappy