Comfort Inn Independence - Cleveland

Clean and very friendly staff. We stay there when we come to dr appointments

The front desk clerk was hateful and nasty. If I could have gotten my money back I would have stayed elsewhere. Was a real unprofessional witch

Hair dryer in 325 was all broken at the end.

Would have given it a 5 star, but the tv didn't work right!

Staff was great. Bed was really comfortable. Breakfast was good. Bathroom could use a little paint repair. Lamp shade was trashed.

Everything was okay until

Rooms are clean and no mildew order

yes It was good

Clean, smells good, decent breakfast included, friendly and helpful staff.

Awesome

The desk clerk was very friendly and I really enjoyed visiting with him. Breakfast was excellent.

The property looked nice and fairly well kept. We fell into bed and didn’t look too closely. I’m not sure if our room was cleaned, or not. The towels were stocked (not the case for another guest), and we had toilet paper ( also not the case for some others). We didn’t have hand soap, but made do with shampoo (which yet another guest was missing), and the bathroom floor was filthy. We were also missing coffee cups, coffee, the condiment packets and a working coffee maker (didn’t know till after I retrieved the other items). The bathroom cups we had were unwrapped and face down on the countertop, leaving me uncomfortable using them. (What if it hadn’t been washed?) I made another trip to the front desk for a liner for the ice bucket, only to discover the floor had no ice machine. I waited in line with people needing various basic supplies. I also overheard conversations in the breakfast area about missing basics. NOT ONE PERSON I ENCOUNTERED HAD A SEAMLESS EXPERIENCE! The breakfast was limited, but after everything else we were afraid to trust it. I did get coffee, which the very sweet desk attendant had made that morning. The staff at the desk were very nice. I felt horrible for them, and wonder how this Ramada is keeping employees, considering all the unhappy guests I am aware of during a one night stay. Definitely won’t be going back.

Comfortable ,clean, great breakfast! My room had a few miinor maintenance issues , but I would absolutely go back

It was ok

The room was very clean, as was the rest of the property. Very easy access from the highway and several restaurants nearby, including a good restaurant with a bar within walking distance. Our room had a view of the Downtown Cleveland skyline. All the staff were very friendly. My wife forgot her purse in the breakfast room and didn't realize till over an hour later. We called and confirmed it was there, drove back, and got it back with all the contents intact! Overall a good experience and great value for the price. We come to the Cleveland area often and plan to stay here again.

Front desk staff was awkward. When I arrived, he said they were two rooms available. I asked him which one was the nicest. He responded that none of them were nice. I asked whether he was joking, and he never suggested that he was joking. From that point on, the hotel felt dirty and suspicious.

Room was not clean, toilet has Urin/TP when I arrived, hair in the sink and non of the trash cans had bags in it. WiFi continue to disconnect. Used my phone has a hotspot in order to be online.

The bed was horrible. I am icing my neck down as I write this.

Overall good stay. Comfortable bed. Friendly staff. Good breakfast.

Staff was polite and friendly, room was clean and comfortable. Enjoyed my stay. The decor and building are older, but that’s reflected in the rate. Would stay here again.

Room needs repairs door and bathroom

The location was great. The staff was great! Hotel was clean and quite

Decent breakfast

Good experience.

decent. i was no

Staff was nice. Rooms had water damaged ceilings in and out of the bathroom. There was a musty smell throughout the hotel.

The hotel needs a thorough cleaning, especially the lobby bathroom. Our room was ok, but the window lock was broken, and the shower needed a good scrub.

Nice quiet motel unit with two queen beds. Breakfast included was basic but okay. Free parking and convenient location near freeways.

The most impressive part of my stay, and the reason I will continue to use this as my hotel of choice when I come to Cleveland for work (Cleveland Clinic) is due to Pamela at the front desk. Amazing customer service!!! Her professionalism, kindness and efficiency is inspiring, and sorely missing from most other hotels in the area. She is a gem - I hope you appreciate what a fine employee she is. Roman was also extremely friendly, professional and a great representative for your organization. Not too thrilled with carpeted floors (most other locations have manufactured flooring), but won't go anywhere else due to Pamela and Roman. David Gunteens

Sad the pool was closed

A great, inexpensive place to stay. Comfortable, clean, friendly. I’d stay again.

DO NOT STAY HERE! This hotel should be closed down. Room was nowhere near clean and there was hair all in my bed. AWFUL!! STAY AWAY