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Novotel Lugano Paradiso

Top rated by guests

Exterior

Superior Twin Room, 2 Twin Beds | Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed, Accessible, Non Smoking | Premium bedding, in-room safe, desk, laptop workspace

Premium bedding, in-room safe, desk, laptop workspace

Exterior

8.8Excellent

(619 Ratings)

"Really nice and clean, overall quality, superb"

ROGER

Don't miss out! Price and availability may change

8.8 / 10.0

Excellent(619 Ratings)

Hotel in Lugano

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Luxury hotel with a fitness center and a seasonal outdoor pool
Along with a restaurant, this hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a poolside bar, a snack bar/deli, and self parking.
Housekeeping is available on request.
Novotel Lugano Paradiso offers 96 accommodations with laptop-compatible safes and complimentary newspapers. Accommodations offer separate sitting areas and include sofa beds. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness center.

Children under 15 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities at Novotel Lugano Paradiso

Pool

Air conditioner

Internet / Wifi

Laundry

Balcony or Patio

TV

Wheelchair accessible

Gym or Fitness Center

Garden

Family friendly

Map of Lugano

city location on map

Nearby attractions

Alfa Romeo Museum

Lungolago di Lecco

Pombia Safari Park

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Expedia provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Expedia

$$$$

Top rated by guests

8.8Excellent

(619 Ratings)

"Really nice and clean, overall quality, superb"

ROGER

Don't miss out! Price and availability may change

$$$$

8.8 / 10.0

Excellent(619 Ratings)

Hotel in Lugano

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Lugano

city location on map

Nearby attractions

Alfa Romeo Museum

Lungolago di Lecco

Pombia Safari Park

Available Rooms

About this hotel

Luxury hotel with a fitness center and a seasonal outdoor pool
Along with a restaurant, this hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a poolside bar, a snack bar/deli, and self parking.
Housekeeping is available on request.
Novotel Lugano Paradiso offers 96 accommodations with laptop-compatible safes and complimentary newspapers. Accommodations offer separate sitting areas and include sofa beds. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness center.

Children under 15 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Internet / Wifi

Laundry

Balcony or Patio

TV

Wheelchair accessible

Gym or Fitness Center

Garden

Family friendly

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Expedia provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Expedia

Ratings and reviews

8.8 / 10.0

Excellent(619 Ratings)

5.0 / 10.0

I got sick while in Lugano and spent a couple full days in my room. I was so grateful to be at this hotel. The staff were incredibly nice and helpful and the room and beds very comfortable. The pool kept the kids busy. Once I felt better I appreciated the location. It’s right near the lake and an easy walk to the center.

10.0 / 10.0

Really nice and clean, overall quality, superb

5.0 / 10.0

Amazing stay , thanks for luna and adam

8.0 / 10.0

We were looking for a hotel on our way home (to Germany) with a pool for the kids and an electric charging station. Pool was great, drinks expensive (probably regular Swiss prices) but delicious and breakfast huge variety. Parking garage with electric charging was next door, but we had to pay the parking garage price and the charging, since it doesn’t belong to the hotel. Overall a nice stay for one night.

5.0 / 10.0

Nice and clean, friendly staff

5.0 / 10.0

Patvof a road trip everything was clean efficient ans smooth breakfast was good too easy car parking

10.0 / 10.0

Modern, clean and comfortable

10.0 / 10.0

Great hotel overall, with nice staff and breakfast in an excellent location.

4.0 / 10.0

Nice hotel close to the Paradiso station from where we took trains to Italy for the day Neat clean rooms , Breakfast spread was good all 4 days, but no variations to the menu Helpful staff & receptionist

10.0 / 10.0

Wonderful place! Great food and great hotel!

10.0 / 10.0

Great hotel and restaurant. But breakfast options need improvement. That is the only note. The rest is absolutely perfect!

10.0 / 10.0

Awesome hotel, would stay again for sure

10.0 / 10.0

Modern rooms and easy acess

10.0 / 10.0

Well located

4.0 / 10.0

Very clean and comfortable hotel with great breakfast. But strange that the hotel would run out of coffee for the rooms for 2 of the days I was there. Not just a random Miss but also the same for colleagues at the hotel. Front desk nor the bar they sent us to could help us get coffee. At checkout the staff just laughed and said sorry.

6.0 / 10.0

This property did not honor my service dog and was very disrespectful and lacked any kind of sympathy all they cared about was getting their fee for the night. The property itself is across the street from construction, very noise and starts very early in the morning. The cleaning staff took it upon themselves to open the window and let the construction dust into the room.

4.0 / 10.0

Our stay was good

1.0 / 10.0

Very bad hotel with extras charge late check out with out warning us very bad check out it’s just few minutes make my day very bad I don’t like steals this way with customers I would like two thanks the man in checked in front desk.

4.0 / 10.0

Comfortable

5.0 / 10.0

Perfect & I love it

5.0 / 10.0

Really great stay! The staff was really friendly and the hotel was modern and clean. Super breakfast!

5.0 / 10.0

Amazing for families. Parking a bit expensive…

8.0 / 10.0

Very nice hotel, clean, with parking and amenities. Well-located, right next to the train that climbs to the top of the mountain. Good options for breakfast, the only complaint is you have to reserve your time slot for breakfast, otherwise, they don't give you a table unless is outside. Staff, some are nice but others are very rude like an old lady at the front desk who complains to every guest checking in on the hotel with an Expedia reservation. She asked why we book through Expedia instead of booking directly to the hotel. They ask you to pay the full amount on the moment you check in. If you need any kind of accommodation they just said that they can't do anything since you book with Expedia. If it hadn't been for Expedia we wouldn't have stayed at that hotel. If it bothers them so much, don't use it to advertise.

5.0 / 10.0

Great location and very friendly staff.

4.0 / 10.0

Great location. Lovely staff. Pool / bar nice. Very good breakfast. Room modern, well-maintained, clean.

10.0 / 10.0

Very nice hotel, well-located (right next to the train that climbs to the top of the mountain), decent breakfast.

5.0 / 10.0

One of the best resorts I have ever visited

2.0 / 10.0

It was a good experience

2.0 / 10.0

We booked Novotel Lugano Paradiso for a family stay. We were not sure it was the right fit for us because it's more of a business and not a family hotel, but it exceeded our expectations. The hotel is sparkling clean, which made us feel at ease with the COVID-19 situation. There's extra care in providing hand sanitizer in the common areas. The pool was nice and only a limited number of people could go in at a time. The breakfast buffet was well managed and the staff took extra care of the guests to ensure enough distance between people. All staff wore a mask at all times. We recommend this hotel, for family or business trips.

2.5 / 10.0

My 2 kids and I were going to SwissMiniatur park in Melide and this was the perfect accommodation. It was within walking distance to the train station and Local Bus No 2 is a few steps from the hotel. We were delighted to see that the funicular to Monte San Salvatore is a few meters away, and the stop for the city tour is just outside the hotel. The hotel also gave a free pass for local transportation and a pass that gives discounts to museums and other modes of transportation for the region. We felt safe and comfortable. We will certainly book here again if we come back.

8.0 / 10.0

Enjoyed it. Policy saying that kids are up to 15-years old and younger is not constructive. Not like I can rent a room for a 16-year-old. Policy needs to change.

8.0 / 10.0

What i liked 1- Clean and modern facility 2- Renovated building and rooms What i didn't like 1- Charging 20euro/day for car park. (This is nor fair already charging 250-300 euro per night no need to charge 20 for park. I didn’t mind to pay 300 euro night but 20 euro for car park bothered me 2- Breakfast was not reach. Also even though it says till 11 if you go 10:30 no bread left then you will not get more bread 3- you can not get glass of water from checkin after you checked in, you will be reminded that that lemon water from picnic bucket is only checking customers 4- Also no candy for your 3 year old from Lobby only for priority checkin customers I don’t understand who comes with these rules. You say you are not customer you are our guest but you say no to 3 year old kid who just wanted to have a small candy from the jar.

2.0 / 10.0

We stayed at Novotel hotel in July 2019. We had a great experience! They offer great amenities such as free local transportation, scooters to help with touring the area (which you must place a 150 franc deposit down) and much more. The only bad thing was we were under the impression we were going to get free breakfast as our booking had told us but they only offer free breakfast on weekends (Saturday-Sunday). Overall, clean and great room!

1.5 / 10.0

So it’s a Novotel! And it’s not cheap!! We booked 3 rooms in April and got there just after check in time! How ever it took us 1 hours to check in and the reception staff seemed so agitated for God knows what! The guy at the reception looked at us as if we were from another world! I can’t say racist as he was the same with another lady who checked in with us. But I wouldn’t book this hotel again! The rooms were average Novotel standard! The only good thing was the breakfast staff and the hote is not even in Lugano central it’s in Lugano paradiso!

8.0 / 10.0

You know what you are getting - standard Novotel property. Everything clean and in good condition; no complaints. The hotel is well-situated for central Paradiso - short walk to the lake and the funicular. I recommend a trip up the funicular to the top of the mountain for great views. A small tip - go to the church at the top and at the back is a flight of stairs that takes you right up to the top of the building.

2.5 / 10.0

Super friendly and made us feel very welcome

2.0 / 10.0

room was a bit small, parking not free, breakfast was excellent, i liked the salmon very much!

8.0 / 10.0

We were disappointed that the dining room had been let out for a function. After a long journey we were looking forward to having a meal in the hotel.

2.5 / 10.0

Nice modern hotel - with friendly and helpful staff all the way!

2.0 / 10.0

The staff was rude and wouldn’t let me back in the room and charged me $50 to get back in my room for no reason

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