Kempinski Hotel Grand Arena

Top rated by guests

3 restaurants, breakfast, lunch, dinner served; international cuisine

9.4Outstanding

(311 Ratings)

"Excellent Stay"

Nikolay

Don't miss out! Price and availability may change

9.4 / 10.0

Outstanding(311 Ratings)

Hotel in Bansko

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Top-tier experienceA high end property in this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Luxurious slopeside hotel with 3 restaurants
With direct access to the slopes, Kempinski Hotel Grand Arena makes guests feel at home with amenities like a full-service spa and an indoor pool.
Kempinski Hotel Grand Arena offers 123 accommodations with minibars and safes. Rooms open to balconies. A pillow menu is available. 27-inch LCD televisions come with cable channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor tennis court and a health club are featured at the hotel. An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include ski-in/ski-out access, a sauna, and a 24-hour fitness center.

Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities at Kempinski Hotel Grand Arena

Restaurant

Air conditioning

Pool

Non-smoking

Coffee/tea maker

Bar

Spa

Balcony/Terrace

WiFi/Internet

Minibar

Ski in/Ski out

Garden

Laundry services

Sauna

Bath or shower

Bathtub

Family friendly

Towels

Safe

Desk

Hairdryer

Map of Bansko

Nearby attractions

Available Rooms

$$$$

Top rated by guests

9.4Outstanding

(311 Ratings)

"Excellent Stay"

Nikolay

Don't miss out! Price and availability may change

$$$$

9.4 / 10.0

Outstanding(311 Ratings)

Hotel in Bansko

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Top-tier experienceA high end property in this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Bansko

Nearby attractions

Available Rooms

About this hotel

Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Restaurant

Air conditioning

Pool

Non-smoking

Coffee/tea maker

Bar

Spa

Balcony/Terrace

WiFi/Internet

Minibar

Ski in/Ski out

Garden

Laundry services

Sauna

Bath or shower

Bathtub

Family friendly

Towels

Safe

Desk

Hairdryer

Ratings and reviews

9.4 / 10.0

Outstanding(311 Ratings)

5.0 / 10.0

very good hotel best service i will back again

4.0 / 10.0

Once a grand hotel now rather dated redeemed by an excellent spa. Needs a total refurbishment. No concierge to advise on mountain walks, no maps etc. out of season but only one of three restaurants open.

10.0 / 10.0

Excellent Stay

5.0 / 10.0

A wonderful hotel. We were there in September, so my review isn't suitable for skiers. This one is for those who enjoy walks in the forest, around the town, sitting in restaurants, and relaxing in the spa. The location is excellent, close to a pedestrian street with all its cute restaurants and shops. Mountains and forests surround you. The air is amazing. The hotel itself is very nice, the rooms are spacious. The room has everything you need. The only thing I would improve is the lighting in the room. I didn't have enough light. The breakfast is amazing. Any egg dishes, lots of vegetables (and very tasty ones at that), cheeses, sausages, you can't list everything (although it's the same every day, but the choice is huge). The staff is very attentive. Any requests are fulfilled very quickly. Convenient valet parking. Excellent indoor pool. I thought the outdoor one was small. Good spa area, including an ice room (great to run into after the sauna). Bottom line: we really liked the hotel and will definitely return.

5.0 / 10.0

Staff was amazing and accommodating. Location is absolutely epic. You can tell the property is a little dated however, nothing was a problem. Highly recommend.

5.0 / 10.0

Great place. Friendly staff and incredible breakfast.

5.0 / 10.0

excellent hotel, excellent breakfast great location

4.0 / 10.0

Best hotel in the area. Excellent facilities (SPA, restaurants and ski services). Superb location ( pretty much on the main ski lift). Outdated rooms. Staff experience varies: some are great (reception, concierge and breakfast), some are simply unpleasant, inefficient and outright seemed annoyed by their job serving guests…(especially the SPA and the lobby lounge)

10.0 / 10.0

Spa was nice

10.0 / 10.0

Absolutely fantastic hotel located right next to the Bansko gondola. The staff are attentive, friendly and go out of their way to make your stay amazing. The room (alpine suite) was spacious and clean with an amazing bathroom with its own whirlpool bath and sauna. The spa was great but a bit disappointing that some facilities were not operating due to a technical fault but at least we had a personal sauna in our room. The buffet breakfast was incredible, one of the biggest selections I've ever seen - all fresh and well stocked even towards the end of breakfast service. If you are heading to Bansko then this hotel comes highly recommended.

5.0 / 10.0

Stunning place, amazing staff, excellent service, perfect breakfast, room staff, food, go out of their way to serve you Perfect place

10.0 / 10.0

great resort

10.0 / 10.0

Very well presented hotel with great facilities and good access to town and mountain.

4.0 / 10.0

I have asked for an upgrade of room due to fact that hotel was empty and telling them I stayed many times - they didn’t upgrade me Restaurant - only one opened Italian with extremely expensive prices and very few courses Spa was fantastic especially the aroma massage done by Thai therapist

5.0 / 10.0

Great stay, everything was perfect!

5.0 / 10.0

It was a great vacation

5.0 / 10.0

We are vegetarians and food can be an issue, the staff took great care in curating a vegetarian feast and all our dietary restrictions were accommodated. Massive thanks to the entire F&B team, Ovo for meeting every request, Alexandra for coordinating our reservations, Alex, Persian and Omer for brilliant recommendations. Sara at reception and the entire team. We had a wonderful stay and look forward to seeing you all soon.

5.0 / 10.0

Great stay and amazing location. I would definitely return again.

8.0 / 10.0

Great location and lovely staff.

5.0 / 10.0

Amazon staff, perfect location, amazing views. Some good vegan food options, it room for more.

5.0 / 10.0

We arrived after a 3-day hiking trip in the Pirin National Park, dirty and tired, so the spa of the hotel was a pleasant experience. The room was nice and clean, with good coffe available in the room which was welcome after drinking Nescafe for a few days. The breakfast buffét had lots of options and everything was as expected on this point from one of the best hotels in Bansko.

5.0 / 10.0

Very good stay right on the ski slopes, great wellness facilities after days of skiing. Outstanding breakfast. Very professional and helpful staff. Probably better visited outside school holidays as it gets very busy and slopes are crowded.

10.0 / 10.0

The best customer service ever!

3.0 / 10.0

The hotel has no air conditioning so beware if you go in the summer...it can be very uncomfortable.

5.0 / 10.0

I’ve stayed here many times and have never been disappointed. The hotel, staff and facilities are exceptional. It’s the only hotel to stay in at Bansko

2.5 / 10.0

Service is excellent

5.0 / 10.0

Service is excellent 👍

2.5 / 10.0

Great hotel in a great location.

5.0 / 10.0

Great hotel in a great location.

2.0 / 10.0

I didn't like the spa facilities for the price we paid. The water in the central pool was cold and it was too small. I have been in other hotels in Bansko with much better spa. Also employees without masks and not so friendly. After that, I would choose another hotel in the area with better price.

3.0 / 10.0

Beautiful scenery and amazing staff did this place!

3.0 / 10.0

We had overall a great stay and would go back. The staff was amazing as well as the food from the various restaurants. Spa area and treatments were good, I would highly recommend Thai anti stress massage. Only downside was too many children running around and playing in the spa area.

5.0 / 10.0

This is a very nice property set in a fine location overlooking the Pirin mountains and next to the ski lift (although I went in the off-season). The property was pretty empty because of Covid but the staff were very attentive and trying to keep up good spirits in spite of the depressing situation, with limited business and a worrying spike in cases in Bulgaria. I would highly recommend this hotel, even if you don't go in the ski season. The views of the Pirin mountains are spectacular. There are walks and other activities from the doorstep. The spa is very nice with indoor and outdoor facilities that are on a par with what you might find in Thailand. There is a fine dining restaurant that seems to attract the finest trainee chefs and waitstaff from the area, as the standard of food and service was very good, especially for the price. The rooms are maybe a little dated now but still good and have nice balconies. It is also a 10-minute walk from the main street in Bansko with many more restaurants (although most were closed when I visited). In better times, a great place to go for a holiday in the Pirin mountains.

10.0 / 10.0

3.0 / 10.0

We’ve stayed in 100s of hotels and Kempinski has been one of the very best! We stayed in a very big and nice room with the most amazing view overlooking the mountains and the piste right below us. We’ve also enjoyed the spa facilities at the hotel, which we also liked very much! Staff were very friendly, especially the guy who checked us in and the guy (Antonio) who checked us out. We’re definitely coming back in the future!

3.0 / 10.0

Excellent place compared to the rest of available hotels in the area. Don’t risk your holiday, only stay here.

2.5 / 10.0

Excellent place compared to the rest of available hotels in the area. Don’t risk your holiday, only stay here.

2.0 / 10.0

I booked for a twin beds room and we got a double one, but I didn’t complain since it was a short stay.The cleaning of the room was not as we expected. The mattress on the bad was too hard for me… Anyhow the location of the hotel and the view of the rooms with mountain view was excellent. The breakfast is also very good with excellent variety of food. I can comment only that the bread and croissants were not as fresh as one can expect from a 5* hotel.

2.0 / 10.0

I booked for a twin beds room and we got a double one, but I didn’t complain since it was a short stay. The cleaning of the room was not as we expected. The mattress on the bad was too hard for me… Anyhow the location of the hotel and the view of the rooms with mountain view was excellent. The breakfast is also very good with excellent variety of food. I can comment only that the bread and croissants were not as fresh as one can expect from a 5* hotel.

3.0 / 10.0

very nice hotel. For the SPA it would be nice if it could be allowed to children only over 16 year

FAQs

Is parking included with this hotel?

Parking is not specified as an available amenity at Kempinski Hotel Grand Arena. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Kempinski Hotel Grand Arena. Enjoy the water!

Is Kempinski Hotel Grand Arena pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Kempinski Hotel Grand Arena?

We found 22 amenities for this rental. This includes restaurant, air conditioning, pool, non-smoking, and tv.

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7.2 / 10.0

Good(27 Ratings)

MPM Guinness

Hotel

in Bansko

4star

3 guests · 1 bedroom · 1 bath

WiFi/Internet · Pool · TV

Looking for the perfect place to call home during your trip to Bansko? This Hotel offers a comfort and style with top-notch amenities, including Non-smoking, Bar and WiFi/Internet, and more.

Kempinski Hotel Grand Arena

Hotel in Bansko

Reasons to book

About this hotel

Amenities at Kempinski Hotel Grand Arena

Map of Bansko

Nearby attractions

Available Rooms

Hotel in Bansko

Reasons to book

Map of Bansko

Nearby attractions

Available Rooms

About this hotel

Amenities

Ratings and reviews

FAQs

Is parking included with this hotel?

Is there a pool at this hotel?

Is Kempinski Hotel Grand Arena pet friendly?

What amenities are available at Kempinski Hotel Grand Arena?

Explore similar stays in Bansko

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