Arbio Freiburg Aparthotel

It was pretty clean and with a descents We booked three apartments in total, two with two bedrooms and one for a couple. Overall, the apartments were clean and comfortable, and the location was very good and convenient. Considering the price, I think it offers good value for money.

The main issue for us was that there is no reception or staff member on site to welcome guests. We had some difficulties receiving and understanding the access codes when we arrived, and having someone available would have made the check-in much easier. There is also no free parking, which was quite inconvenient. We were offered parking for around €14 per day, if I remember correctly. The biggest issue, however, was the heat. It was extremely hot during our stay and the fans were simply not enough. Additional fans were installed in our rooms during the week, which definitely helped and was appreciated, but without air conditioning it was still quite difficult. In my apartment, the kitchen window was also locked and could not be opened, so there was very little ventilation in that area.

Amazing property, great experience.

Everything is good.

Easy to get luggage in and out with wide stairs and hallways. Bedding is nice and was clean and comfortable.

Their site says parking is available but no mention of there being a charge to park. Staff was very unhelpful in clarifying this after the fact and said they could make suggestions on where to park, but never did. The hallway carpet was filthy as was one wall by the kitchen table. Shower slide does not stay up so that needs to be fixed.

There is a small kitchen available

The local cleaning team is very rude and unprofessional. I complained about it, hoping for a resolution, and the guest services team never got back to me. False promises and taking more time than what’s really acceptable. I think it’s been almost 2 weeks now and I don’t have a response yet.