"I booked a club room as it was our anniversary. Booking on line was easy and great communication. Staff were friendly throughout our stay. We paid to park £10 a night in the underground car park which..."
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Includes essentialsPets allowed, Air conditioner, Internet / Wifi and more
About this hotel
Located in the heart of the fashionable Montpellier district, Malmaison Cheltenham blends modern architecture and design with traditional regency elegance.
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.
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Most favorited
7.7Good
(1,704 Ratings)
"I booked a club room as it was our anniversary. Booking on line was easy and great communication. Staff were friendly throughout our stay. We paid to park £10 a night in the underground car park which..."
Located in the heart of the fashionable Montpellier district, Malmaison Cheltenham blends modern architecture and design with traditional regency elegance.
Amenities
Air conditioner
Pets allowed
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony or Patio
TV
Wheelchair accessible
Family friendly
Things to know
Additional fees to expect
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.
Service feeThis helps Booking.com provide a safer and more secure booking experience.
TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.
Customer support
Customer support is handled by our partner Booking.com
Ratings and reviews
7.7 / 10.0
Good(1,704 Ratings)
100% verified reviews
7.0 / 10.0
A casual stay with limited value
The food was of a high standard
Checking in wasn’t till 3pm
3.0 / 10.0
Expensive for a tiny room and poor breakfast and drinks experience.
Location
Room small. Service for drinks didn’t happen because private party in main bar and no one served us in ante room.
Asked how I’d like my boiled eggs. Said very soft and they came rock hard after 15 mins.
7.0 / 10.0
Very well located average 4 star town centre hotel
Very well located for the town centre and shops . Reasonably priced but still over £200 for B& for two. Attractive building with well appointed lounge and bar . Comfortable beds. Decent buffet breakfast.
Secure parking is limited and we had to park on the road and pay £10 for a permit . The bathroom in the standard room was small and badly lit and the shower in bath was positioned badly over the curved area of the bath ( so hard to stand up under the shower head). Only limited plugs for phone charging etc. Hot breakfast was so-so and had limited gluten free options.
On check-in staff couldn't find my booking ( of 6 months ) and had incorrectly booked us in under my middle name.
9.0 / 10.0
Pleasant and enjoyable but not exceptional weekend
Met my expectations of a hotel in the Malmaison Group
I felt the amount I paid for my stay was excessive but, I do accept it was a Cheltenham Races weekend and therefore prices would be inflated
8.0 / 10.0
1 night
The suite was very spacious
Slightly outdated
10.0 / 10.0
Fantastic stay in Cheltenham
I booked a club room as it was our anniversary. Booking on line was easy and great communication. Staff were friendly throughout our stay. We paid to park £10 a night in the underground car park which I thought was fair. Hotel close to restaurants and shopping. Check in straight forward. Room was excellent. Bed comfy. Separate shower and bath - used both! All amenities as described. We didn’t have breakfast as we wanted a lie in - 11am check out. All in all our stay was fantastic.
For us nothing ☺️
5.0 / 10.0
Great location, staff are friendly but it just didn't meet expectations
Location of hotel is great
Appearance of hotel is lovely
Parking is a real bonus in underground car park
Room slightly tired but very comfortable
Breakfast was great.
Staff attitude was far too chummy and over relaxed. Everything felt a little amateurish at times. Hair on bedroom and bathroom surfaces. No food or snacks available on arrival after a long journey. Told to goto Coop - not what was expected in all honesty.
Breakfast was great but although we arrived well within the 10am closing time we were happily told - chop chop and get on with it. Not great first thing.
4.0 / 10.0
Disappointing
Location was good
Staff were quite rude and the hotel room didn’t have lighting.
The lifts didn’t work either.
There were no additional amenities.
8.0 / 10.0
Very enjoyable
Contemporary, have the artwork
It’s not mine
10.0 / 10.0
Gorgeous and food incredible
Staff were lovely as was the hotel.
*** Chef was amazing, the food was like Michelin star level ***
Thank you
9.0 / 10.0
Beautiful location and setting .... and wonderful staff.
Staff were amazing!!! Room was upgraded and so comfortable.
The room design was not practical - no hooks anyway - difficult to get out of the bath!
2.0 / 10.0
Wouldn’t return. For the experience and the cost I may have well booked the nearest Premier Inn.
Central to put needs.
Very noisy. The staff blamed it on being a race weekend. But the ceilings/floors are not soundproofed and therefore you here the slightest movement from the room above.
7.0 / 10.0
Brilliant location, car parking, general look of the place, breakfast . But room design bizarre
General atmosphere warm,cheerful and helpful staff, room size good, breakfast very good
The bath in the room totally dominated the space and felt uncomfortable. The lighting was much too dim for reading and if vthere were controls they were not obvious.
6.0 / 10.0
Smart but rather unconventional hotel near to town centre
Smart hotel very close to town centre, gardens and shops. Friendly staff and very pleasant breakfast.
The design features of the hotel are very modern and rather unconventional. My large bedroom was open plan with a bath in the middle of the bedroom near to the bed rather than being situated in a bathroom for privacy. That wasn't to my taste and might not be to the taste of other guests.
8.0 / 10.0
Comfortable
Location, parking,
Nowhere downstairs to hang out or have a cup of tea. Just stayed in my room. Breakfast room very dark. Good as night time restaurant but lighting all set up for nighttime not morning.
6.0 / 10.0
Adequate. We stayed there because a party we were attending was hosted there.
Location is great.
Food is OK
The whole place is tired. Needs a re-fresh,
Bedrooms have not been touched for 20 years, it seems.
9.0 / 10.0
Comfortable , convenient, and friendly .
The room is spacious , the bed is comfortable , the hot meal breakfast is delicious.
The Thursday steak nite was value for money - steak was delicious .
Quite dark in the room . The dressing table lamp did not function , and was not repaired over the 5 -day stay.
The water drainage in the bath tub was very slow , causing the bath tub mat to be slippery . We needed to be extra careful when using the shower in the bath tub .
The cleaning maid would do the rooms after noon instead of the morning. At times, the cleaning service forgot to replace 2 drinking water bottles , and the bath cloak .
The continental breakfast croissant would need to be added when finished .
4.0 / 10.0
Comfortable but expensive for what you get
Good location. Smart appearance of common areas downstairs. Staff were pleasant and polite
Room was small, dark and the furnishings were tired. Similar standard to, but more tired than, a Premier Inn but twice the price. The bar was closed for a private function but we hadn't been forewarned of this.
6.0 / 10.0
Still a very nice hotel but could do with a refurb.
Great location and good breakfast.
Hotel looks a bit tired after 20+ years, was being painted externally but could do with more of a rerun internally. Bathroom tap was very stiff for my elderly mother.
9.0 / 10.0
Comfortable room with amazing breakfast.
The location and breakfast were excellent. Room was clean and comfortable.
There was a wedding party in the main downstairs bar and restaurant so not available for guests.Music was very loud but thankfully I couldn't hear it in my room.
7.0 / 10.0
Lovely hotel
Locations
It’s noisy
3.0 / 10.0
Basic room for price of deluxe
The location is great - quiet street but also very near the town centre
We paid for an upgrade to a club deluxe room, but the layout and the furnishings are not deluxe and in need of refreshing.
The washbasin was cracked and patched, the electric radiator is wired to the room circuit which means it stays on when you have your room key in the room electrical switch (I.e. the whole time you are in the room even when it was 27 degrees);
The water jug part on the coffee machine is cracked.
The air conditioning doesn’t work;
The toilet/shower/bath are inside the room and not enclosed separately - the fittings have the look and feel of a nursing or care home more than a hotel. The glass door of the shower cubicle is sharp, the ‘massage’ soap provided is dangerously as it is super slippy in the shower, one side of the shower is left open which means you can accidentally spray water right over to the bed.
7.0 / 10.0
Nice hotel
Locations
It’s noisy
7.0 / 10.0
Comfortable and served purpose for stay
Did not have breakfast. Great location. Attended a party at hotel so that was main reason we stayed there
Scaffolding around building. Only found out when went into room. Also carpet bit grubby and windows dirty due to building work. Also cobweb plus spider in room
4.0 / 10.0
Below standard , felt I had stayed in a 2 star hotel. Very disappointing
The rooms were good size. The night boys were helpful. A waitress on day one and two with dimples was very friendly and helpful. The other day staff specially in restaurant need to be trained on customer service. They also need to be trained on diversity and inclusion. To come across as brisk and unhelpful is not a good service. very unhelpful staff. when we arrived and asked if there was a porter and we were told there wasn’t one so we had to bring our suitcases over the stairs. They didn’t tell us there wasn’t a ramp
We were in room 112. The club room had very low lighting, with such small windows, couldn’t see anything in the room. we couldn’t open curtains as the builders were working , there was scaffolding all around the hotel. painting was extensively being undertaken. The Aircon didn’t work, had to ask for a fan. Bathroom didn’t have a fan or vent to clear the moisture.
Majority of the staff had a didn’t care attitude, were also unhelpful. Breakfast was below standard. The rostis were over cooked daily, they were hard. The muffins for Eggs Royale were hard daily. On day 3 there was minimum occupancy in the hotel, we were told there were no veggie sausages as they had run out but the waitress didn’t attempt to offer us extra rostis in exchange. My friend opted for Shashuka eggs one day and asked if the sausage had pork, she was told she didn’t know and didn’t attempt to offer to find out until we asked. One day me and my friend ordered boiled eggs and asked them to be well done, we had to return the eggs 4 times as the cook kept returning runny eggs.
Last day we had a maintenance guy knock on the door and ask for shower head in the morning!!!
5.0 / 10.0
It was ok but unfair would not stay again
Location and cleanliness
Shower was over bath which had very steep sides I found it very difficult to get in and out. There was no vanity mirror in the room which made it very difficult to use the hairdryer. The room needed a socket, mirror and something to sit on in close proximity for hairdrying
9.0 / 10.0
A very good exs
Great room , good choice of breakfast, ideal location for shopping ect.
Lighting very poor when applying makeup (women like to look good) I am sure I am not the only one.
8.0 / 10.0
Great hotel and location
Breakfast was excellent. Great choice of food hot food was very well delivered
8.0 / 10.0
Enjoyable.
We were just married and the hotel gave us a complimentary bottle of prosecco, which was much appreciated.
Scaffolding outside the room.
6.0 / 10.0
Not good on this occasion although we have stayed here many times ( over 30 ) including during Covd!
Location
Room with high ceilings
Bar staff
No parking / I actually received a parking ticket on the main road when i was told the parking was part of the hotel's facility. The room had a low and unsuitable bed mattress which I requested be changed. The bathroom had paint flaking off the walls and the basin/toilet were blocked .The safe didn't work upon arrival and we had to request the concierge to fix it !
6.0 / 10.0
Average
It was average
7.0 / 10.0
Overall good stay. Unfortunate about the negatives but location for what we wanted was good.
Location. Staff were friendly enough.
Room was clean
Scaffold works going on, of which we weren’t informed about prior to our trip.
Also, the water pipes in the walls from adjacent room were extremely loud, so much so that it was as though air was bursting into our room. We stayed in room 228.
We informed informed desk staff for it to be noted.
9.0 / 10.0
Great place to stay
Excellent staff, friendly and very professional. Car park very useful and hotel was dog friendly
9.0 / 10.0
Staff were really friendly Zane helpful.
Didn’t have any food at the hotel.
4.0 / 10.0
Will not be back
I expected more given the price. Teabag coffee was a first, who does not have a coffee maker in this day and age. Wish I was warned about the renovations happening, would have booked elsewhere
Coffee in room was not good, cost of breakfast over the top, scaffolding everywhere.
8.0 / 10.0
It worked very well for our overnight stay.
Great location and on site parking very helpful. Lovely lounges and public areas and the room spacious and comfortable.
We found the lighting system too complicated and the instructions on the wall illegible.
Breakfast was too expensive so we ate out.
It’s a shame the scaffolding spoilt the amenities and outside areas.
3.0 / 10.0
First and last time here. Not worth the money.
The room was a good size.
I asked to have some items like tissue and toilet paper replenished and it never happened. I came back at 4:30 the one day and the room had not been made up. On one occasion I had to return to the reception three times to have my key recoded as it would not work. As a person in their 80's I would have expected the staff to have taken more care and not have been so flippant about making me walk the distance they did on so many times. They just did not seem to care.
6.0 / 10.0
Hot
Beautiful building and excellent location
The air con didn’t work very well at all, on one of the hottest days of the year this made the room extremely uncomfortable overnight
5.0 / 10.0
Scaffolding everywhere, dated, expectations not met sadly
Location
Dog friendly
Property looking tired
Room service, had to get dressed to pay at restaurant!!
8.0 / 10.0
Excellent will definitely be staying here again.
Lovely friendly staff. In a great location. Room was lovely. Shower was fantastic.
Other hotel guests burning their toast and setting the fire alarm off at 7am lol.
FAQs
Is parking included with this hotel?
Yes, parking is listed as an amenity at Malmaison Cheltenham. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Malmaison Cheltenham pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Malmaison Cheltenham?
We found 10 amenities for this rental. This includes air conditioner, pets allowed, internet / wifi, smoking allowed, and parking.
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