No131 The Promenade
Top rated by guests





8.7Excellent
(1,305 Ratings)
"Everything"
Verified guestDon't miss out! Price and availability may change
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
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Offering two restaurants, a gin bar and a cocktail bar, No131 The Promenade is located in Cheltenham, 6 minutes' walk from the Montpellier Gardens. Free WiFi access is available.
Business facilities
Free WiFi/internet
Free Parking
Non-smoking
Heating
Bar
Balcony/Terrace
WiFi/Internet
Shared living spaces
Family friendly
Smoking allowed
Safe
Key access
Key card access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
Top rated by guests
8.7Excellent
(1,305 Ratings)
"Everything"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
10.0 / 10.0
Everything
Nothing
8.0 / 10.0
Great location and nicely designed
Room was slightly smaller than expected but bathroom was much bigger.
10.0 / 10.0
Everything. Stayed here in separate room s with three friends. Loved the decor, each room is different. All the bathrooms were well stocked with lovely big walk in showers ( two also had roll tops baths).
Bedding was excellent, massive bed, 6 feather pillows (extra points from me for a soft squishy pillow to sleep on ) mattress was very comfortable.
Black out curtains, Dyson hairdryers, nice touch with fresh milk for teas and coffees. Really well stocked mini bar.
The Gin and Juice bar has been elevated to my favourite bar - wonderful service and lots of nooks and crannies to sit in with real fires adding to the ambience. Will definitely stay again
Nothing
5.0 / 10.0
Location
Over hyped
10.0 / 10.0
The Decor. The location. Friendliness of all the Staff
The heating controls hard to decipher
8.0 / 10.0
Great location, great value and pretty easy.
Minor inconveniences, but no biggie. No elevators and night club but they mitigate pretty well.
4.0 / 10.0
Comfortable bed, nice bath.
Lots of steps!
Rooms had dirty marks on the walls and carpet.
9.0 / 10.0
Beautiful decor . Good size room. very clean. well stocked mini bar and good size toiletries.
Central position in Cheltenham.
The generator came on in the marquee used as the Breakfast/Dinning area.
This was around 6am so a little disruptive to our sleep.
Breakfast time was a wet morning , so you have to go outside to walk to the marquee. Umbrellas where provided, On arrival , the room was a little cold , we sat next to a heater but this didn't really help the wind was blowing though the gaps. leading to a uncomfortable Breakfast.
Some inside dinning maybe preferable.
Also a covered walkway to the Marquee.
In general these are small issues but if addressed would have made our stay perfect.
10.0 / 10.0
outstanding room.
excellent bedding.
one of my favourite hotels
stay was too short!
8.0 / 10.0
Beautiful hotel and great decor. Incredible bathroom.
If you’re wanting a quiet night away, this hotel isn’t for you. The hotels bar and outside area is open til early hours and is very loud (this is stated on their information)
9.0 / 10.0
Lovely bed linen and very clean
I paid as a Christmas treat for my mum and dad and we where put on the top floor, ok rooms but not good for slightly older clients, due to stairs in room and climbing stairs, maybe this should be a question you ask or make people aware when booking, as I wouldn’t stay again if I wasn’t given another option. But do love the other rooms.
8.0 / 10.0
Design of bedrooms was fabulous
Noise in the morning from cleaning staff and laundry deliveries
10.0 / 10.0
Great style within the hotel, bed was super big and comfy and I got a free upgrade! Dim lights throughout which I love and gives a nice atmosphere. Bar in the back sounded busy with music but we didn’t visit!
Nothing ☺️
10.0 / 10.0
We met friends for the races and enjoyed the social aspect with the bars at the hotel. Our room was very lovely and comfortable bed too.
Nothing.
10.0 / 10.0
Great room and perfect location for travel in the Cotswolds.
Having to walk through restaurant to enter/leave hotel.
9.0 / 10.0
Clean lovely welcome cosy room
Steep stairs to bathroom
10.0 / 10.0
Had absolutely everything, couldn’t fault anything
Absolutely nothing
8.0 / 10.0
It’s such an iconic stylish experience staying here … Gin& Juice bar fabulous atmosphere and cocktails … dined at the Terrace which was great though a little chilly at this time of year! Rooms sumptuous with huge beds, endless pillows and we had a bathtub in the room!
Rooms a little too warm couldn’t find thermostat … shower room a bit tight with barely any shelving for wash bag etc.
8.0 / 10.0
Room
Was lovely, bed comfy. The bathroom was cold, didn’t seem to be any heating in there. Nice to have a bath in the room.
Bathroom felt cold. I organised flowers for my daughter’s room and the reception staff said they didn’t receive message when I clearly sent it .
10.0 / 10.0
Beautiful hotel right in the centre of Cheltenham. Its 5 star luxury. The staff were friendly and attentive nothing was too much trouble. Our room was a suite, perfect for our stay as we had our daughter with us. Her room had 2 bean bags which was great for watching TV together when we returned to our room.
There are a lot of stairs in the property which wasnt a problem for us but anyone with reduced mobility may find difficult.
10.0 / 10.0
Amazing hotel, facilities great, restaurants excellent
9.0 / 10.0
Location
Bit pricey for what u get
9.0 / 10.0
Loved the retro/vintage vibe. Loved the room setup and the spacious room size! Loved the front desk staff (very helpful), the close proximity to Cheltenham Ladies’ College and restaurants, bookstore, shops, etc
The access to the reception, the access to the room (top floor - no elevator). Consider adding a door latch from inside the room for extra safety.
7.0 / 10.0
Beautiful Room. Extremely well designed and appointed with gorgeous old world charm and an amazing Bathroom
Even though we were in a “quiet room” we could still here the “Gin Bar” down stairs on both evenings, late into the night. Ear plugs helped but this is why the overall experience wasn’t rated excellent.
10.0 / 10.0
Just a really nice place to be
Expensive
6.0 / 10.0
Decor and atmosphere
It was freezing in the room we were allocated (No1). We went out for the evening and returned back around 11pm. The room was so cold upon entering, I called reception around midnight and no answer, tried again around 12.30am and was told there wasn’t much they could do. The radiator was on full and had been warm when we first checked in, but was cool to the touch at this point. Slept in all my clothes, jumper and scarf. Told the staff upon checkout and got an apologetic response but nothing more.
8.0 / 10.0
Rooms were very comfortable and stylish
Lighting was not bright enough to put makeup on
8.0 / 10.0
great location , nice decor and downstairs bar
staff were polite but slow to sort things out especially reception
10.0 / 10.0
Perfect location in a beautiful part of the city
Attention to detail is amazing
6.0 / 10.0
Rooms and hotel beautiful
Loud music until 2.30am fri and sat night and our room directly above the noise. Were told by the staff the music would finish at 12 latest
1.0 / 10.0
The room was brilliant, extra large comfortable bed, stunning bathroom with walk in double shower and olde worlde bath. Spacious more like a suite, at first we were delighted!
The thumping noise from the disco they run going on till the early hours of the morning on the friday made it impossible to sleep well. After one sleepless night we were told the would be having the same music on the saturday night till 1 or 2 am. We could not face another sleepless night so left. The very nice reception/manager was understanding and said if we emailed in they would provide a free stay in the future ..... we emailed after several times and did not have the decency of a reply. Do not book this place on a friday and saturday night if you want to rest. It was not just a little noise, but like trying to sleep inside a club!
2.0 / 10.0
Nothing
Customer service during the first night of our stay left the next day
10.0 / 10.0
It was perfect. Style & location. We shall stay there again.
7.0 / 10.0
Loved the bedrooms, and the food
The staff were really rude, not polite and ruined the experience
7.0 / 10.0
Nice hotel but lacked signage to reception so couldnt find what you needed. Breakfast service was poor. Food was nice , coffee machine broke so couldnt order specialty coffees . Noisy rooms with music playing loudly at 4pm with no customers. Needs improvement
As above
10.0 / 10.0
Beautifully decorated property, incredible dinner at Yoku with excellent service from their team. Bed was incredibly comfy. Loved having a relaxing glass of wine in the claw foot tub before heading out for dinner.
The TV wasn’t on and ready for use on arrival like other hotels I’ve stayed in before. Was incredibly convoluted to get it to work. The maintenance man was called to rectify the issue. Not a negative, but felt a bit silly having to ask for help.
10.0 / 10.0
Everything. Florence on reception was such a lovely young lady. Greeted us very well and was very warm & welcoming
Nothing al brilliant
9.0 / 10.0
Outstanding location and amenities nearby. Hotel was amazing, was afforded early check in and free room upgrade 🤍
Room was a little noisy whilst housekeeping were still cleaning outside door but can't complain as we were in the room early.
8.0 / 10.0
Staff kindly took in my bags, sorted parking permit and let me check in early.
Gorgeous room. Massive bed to get lost in. Lots of pillows. Vanity mirror. Mini bar, snacks at a cost. Coffee machine, made my first Nespresso! Bath in the room. Very lush. Side shower room was also awesome with robe towels. Felt very luxurious. Manager let me book a table at the restaurant just as a walk in.
Stairs up felt a bit jolty, decor to rooms outdated and toilet seat. Only downside, the cost. But nice to splash out sometimes. Loud noises next day with emptying glasses, thin walls. Hotel shakes with traffic going past, people walking around. Then before morning check out a man went to open the door I said hello! And he nearly came in. Told reception they apologised said it might have been maintenance.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at No131 The Promenade. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is No131 The Promenade pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at No131 The Promenade?
We found 18 amenities for this rental. This includes business facilities, free wifi/internet, free parking, non-smoking, and heating.
