Rydges Auckland





7.7Good
(2,093 Ratings)
"Staff were extra helpful and friendly. Hotel itself was a good place to stay."
Verified guestDon't miss out! Price and availability may change
4-Star Hotel
Well priced for this locationPriced under area average
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Just 650 metres from Viaduct Harbour, Rydges Auckland offers rooms with stunning city or harbour views. All rooms have free WiFi, a flat-screen TV with cable channels and in-room movies. Guests enjoy an on-site fitness centre.
Business facilities
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Gym
Heating
Wheelchair accessible
Bar
WiFi/Internet
Laundry services
Family friendly
Ironing facilities
Smoking allowed
Safe
Childcare services
Toilet with grab rails
Accessible by lift
Key access
Key card access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
7.7Good
(2,093 Ratings)
"Staff were extra helpful and friendly. Hotel itself was a good place to stay."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
7.0 / 10.0
Center of CBD
The check-in process was extremely disorganised and disappointing. Despite booking our stay four weeks in advance, our room was still not available upon arrival. After a long and exhausting flight, we were hoping for a smooth and efficient check-in, but instead we were left waiting in the reception area for approximately 45 minutes.
What made the experience even more frustrating was the lack of communication and customer care. No staff member approached us to provide updates, apologise for the delay, or check on our situation while we were clearly tired and waiting. We had to sit and wait without knowing when the room would be ready, which made the experience feel unwelcoming and poorly managed.
Considering that our reservation was made well ahead of time, we expected better preparation and professionalism. Unfortunately, the disorganised handling of arrivals significantly affected our first impression of the hotel and caused unnecessary stress at the start of our trip.
8.0 / 10.0
Location is great, staff were helpful and friendly.
The only thing we found inconvenient and were disappointed with was the 3pm check in time as it didn't give us much time to freshen up before we had to head out to a concert. Was definitely better when check in time was earlier. The prices go up when an advent is on but the use of the room has shortened. Extra house keeping staff could solve this issue.
7.0 / 10.0
Good central location. Affordable accommodation pricing for central Auckland
Parking was expensive
1.0 / 10.0
Telephone in room didnt work. Wifi login didnt work. There was a woman standing at the reception telling your checkin assistant her life story for 10 minutes. People were getting agitated behind. They were tired and wanted to get to their rooms. Everyone stated telling the woman to hurry up. She didnt move. The assistant didn't cut the woman short and ask her to move on. She simply kept listening to her and smiling. There were alot of pissed off people.
7.0 / 10.0
breakfast was very good. Wait staff were excellent.
Working lifts!
Ceiling light over bed was broken ....
5.0 / 10.0
Good location
No late night room service during a major concert seemed odd, streaming to TV didn't work reliably. Spent the time to tell them of the issues and no response.
8.0 / 10.0
comfy rooms good coffee
the lunch food service was average, there wasnt enough food for our groups so a number of had to wait for more to be cooked which meant we had to rush through the meal to get back to the conference
10.0 / 10.0
Staff were extra helpful and friendly. Hotel itself was a good place to stay.
N/A
10.0 / 10.0
Luxurious comfort and affordable rates in a brillant location.
1.0 / 10.0
Location
Our room had a very strong smell of 'old men' which was very unpleasant smell and made us feel disgusted. Two ceiling light was flushing, needed to change to light bolts, shower handle was broken, but fixed with black tape.. many things were broken but not fixed, breakfast was the worst breakfast we've ever eaten at the hotel. Dry scramble eggs, no taste, everything tasted so bad, there were no milk, coffees tasted horribly sour and bitter, old fruits that must be cut few days ago, old banana, sweet can fruits. totally regretted to stayed there., never again.
7.0 / 10.0
The room was spacious and had a comfortable bed. The view was also reasonable.
The size of the bathroom. It is NOT the one has pictures. Much smaller actually. The bathroom sink was not in the actual bathroom and when sitting on the toilet my knees touch the shower glass.
8.0 / 10.0
Beds were super comfy, location was convenient without being noisy or too busy.
We arrived very early in the morning due to a midnight arrival flight - got given the wrong room ( one king size bed for four travelers obviously doesn't work). . As a family with young kids relocating at 3am that was quite annoying. Also rung in for a simple request to house keeping and was told the sachets were on their way - waited close to an hour and had to call back to make sure they hadn't forgotten.
8.0 / 10.0
Storage, bed, big chair!
The Cut has amazing food.
The shower ws great
Rip in netting curtains.
Stain on drapes
10.0 / 10.0
Firstly, being in the city itself. Everything was good including the staff was very welcoming and helpful.
None
10.0 / 10.0
The customer service for breakfast each morning was impressive. From the waiters to the barristers so friendly and attentive to our needs.
8.0 / 10.0
Breakfast was on par with other stays location was ok
Some options cold
4.0 / 10.0
The location is good.
I specifically booked and paid for a city view room and clearly communicated this requirement in advance. However, the room I was assigned was on a low level and did not offer any city view at all. Despite raising this concern multiple times during my stay, my request was consistently ignored by the staff, and no satisfactory resolution was offered.
This experience was particularly frustrating, as the room provided did not match what I had paid for and it was a very tiny room for 4 of us. I expected a higher level of attentiveness and service.
I hope you will review this matter and advise how it can be addressed appropriately.
10.0 / 10.0
Location clean and facilities were great and most I liked the bar and food prices very reasonable prices
Everything pretty much
8.0 / 10.0
The views were great and the location was absolutely stunning. We were in walking distance of everything.
The views were stunning and the bed and breakfast was a great choice.
10.0 / 10.0
The proximity to everything we needed
Would have liked a kitchenette
10.0 / 10.0
Location, staff, breakfast
Nothing
8.0 / 10.0
All good thanks
Inclusive car parking
8.0 / 10.0
Location, friendly staff, hassle free parking
The restaurant food wasn’t amazing for the price you paid, but staff were friendly.
7.0 / 10.0
Good location, staff were pleasant
Room was ridiculously overpriced due to a concert. Its put me off staying there in future even at the standard price
3.0 / 10.0
Being charged twice for our stay and the refund not being issued straight away, i have phoned today to follow it up and im still waiting for a reply. Also our room not being ready until after 4pm! Overall not happy about this
6.0 / 10.0
It was the only thing available & had a good location!
Wasn’t ready when we arrived!
9.0 / 10.0
location and super comfy bed
buffet breaky
the tap was too short to fill the jug
10.0 / 10.0
Facilities were clean, staff were amazing and helpful. Comfortable stay would highly recommend.
Everything was perfect.
6.0 / 10.0
Fabulous location and friendly staff. Happy hour specials were good.
Hotel is feeling old & tired, feel like it’s trading on an existing reputation. I expect more for the money these days. Surprisingly our linen was dirty, blood stains were hidden on the sheet at the bottom of the bed, they did not look laundered. Buffet breakfast was nothing to rave about & poorly labelled.
7.0 / 10.0
Clean and comfortable
8.0 / 10.0
Location
Our room does not have aircon working
8.0 / 10.0
Ideally located in a quiet location close to the Sky Tower withing easy walking distance of Queen Street. The staff were friendly and accommodating and the room was clean and modern
Expensive
10.0 / 10.0
The Staff were lovely to deal with despite the issues getting our room sorted. Booking.com had over booked the room we had booked, the staff explained this clearly and gave us a free upgrade, upon viewing the room the bathroom didn't meet our needs. When we pointed this out, it was no problem, and another room was organized with the manager escorting us to our room. The staff were very helpful and supportive.
only staying one night in Auckland and eating too much at the buffet breakfast!
7.0 / 10.0
Clean with good facilities in the room
Room service, hot food ordered yet by the time it got to the room was cold
10.0 / 10.0
Proximity to great eateries, really comfy beds and pillows!
Thought breakfast in room dining for porridge was on the pricier side
3.0 / 10.0
The bed was very comfortable.
The hallways were beat up on doors
The lifts were messy and unvacuumed
Location of hotel very dirty
Shower didn't work was a let down.
And also a few basic things that I think for a hotel that rydges is meant to be at were a let down.
5.0 / 10.0
None
Expensive
1.0 / 10.0
Was clean and tidy.
Accused by staff of damages already present when we arrived to our room. Tried to charge my partner and I $500 poor service from all all front of reception staff.
Couldn’t get there story straight. Rushed check in while we had two upset little ones. Held our $100 bond in the end and haven’t been contact about further investigation so very disappointed in our stay and on top of that location was horrible parking was limited and very expensive for hotel parking. Rooms were very noisy could hear everything in the city. As well as people in rooms next door. not very family friendly for a family stay with little ones.
6.0 / 10.0
Location
Lack of organisation
9.0 / 10.0
Breakfast was nice abd was easy to find. Staff were very friendly.
We were told there was only valet parking and we didnt know where to park ourselves so ended up paying $48 for parking at sky tower when they told us if we validated our ticket when we had a meal there that it would be free. Very annoying
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Rydges Auckland. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Rydges Auckland pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Rydges Auckland?
We found 25 amenities for this rental. This includes business facilities, concierge services, free wifi/internet, free parking, and air conditioning.
