Mercure Nantes Centre Grand Hotel
Top rated by guests





8.2Excellent
(1,413 Ratings)
"Great location with walking distance to shopping and main attractions. Underground secure parking with the property and lovely bars and restaurants close by. Rooms are a great size."
Verified guestDon't miss out! Price and availability may change
4-Star Hotel
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
The 4-star Mercure Nantes Grand Hotel Centre is in central Nantes, right next to the Pommeraye Passage and a 10-minute walk from the Château des Ducs de Bretagne. It features a fitness room, a lounge bar and 24-hour room service.
Business facilities
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
WiFi/Internet
Laundry services
Accessible Parking
Family friendly
Ironing facilities
Safe
Childcare services
Toilet with grab rails
Accessible by lift
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
Top rated by guests
8.2Excellent
(1,413 Ratings)
"Great location with walking distance to shopping and main attractions. Underground secure parking with the property and lovely bars and restaurants close by. Rooms are a great size."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
9.0 / 10.0
Central location, very quiet and spacy room.
Two consecutive nights alarm turned on because some guest was showering too hot. All guests were awake because the alarm couldn't switched off immediately.
In the toilet there was a smell of canalization athough it was very clean.
10.0 / 10.0
Great location with walking distance to shopping and main attractions. Underground secure parking with the property and lovely bars and restaurants close by. Rooms are a great size.
Nothing.
8.0 / 10.0
My husband and I stayed 2 nights at the hotel. We chose it because it is centrally-located, which is perfect for visiting a city like Nantes, which we had never visited before. Getting through the barrier to reach a hotel located in the pedestrian area was a bit challenging, but manageable in the end. Exiting at the end of the stay was smooth and easy. Hotel has parking available, for a fee. We enjoyed that everything is walking distance from the hotel. Breakfast was great although, depending what time you arrive, some items are no longer available, which is surprising for this size/type of hotel. Room was fine and beds were comfortable. We would recommend it for a visit in Nantes where there is plenty to see.
Missing items during breakfast. Coffee may be better. The hotel may explore a different type of coffee machines/a different brand.
9.0 / 10.0
It all worked well. Breakfast was excellent.
Lacks the charm of a small family run hotel - but what do you expect!
9.0 / 10.0
Location is fantastic
The beds are tired and uncomfortable
9.0 / 10.0
A bit chaotic, due to number of guests. The staff were overwhelmed, but they were kind, pleasant and happy to help.
The challenge of getting to the parking garage. All ended well with help from the staff.
8.0 / 10.0
Superb location,clean toilet available in lobby, luggage top tier storage serivce.
Although living next to lift entrance, the doubke door design inside the room blocked noise effectively.
strong scent of deteergent in the toilet, turns out it is the hand sanitizer.
Also no dry wet separation for the shower.
9.0 / 10.0
One night stay before travelling to the coast. We were very happy with the hotel so also booked it for our return. Perfect central location inside the clean air zone - check this out if visiting with your own car (we had hire car from the airport). Getting through the barrier into town centre was a bit of a faff, but hotel has underground parking and everything is within walking distance.
8.0 / 10.0
Location excellent, right in the centre of everything, very close to central tram/bus stops. The breakfast buffet was great, crepe station, plenty of hot food, pastries etc. The staff were very helpful, friendly, approachable.
The bathroom was very small!
10.0 / 10.0
Great team and exceptional service especially from Caroline and Stephael
9.0 / 10.0
The service was excellent. Killon(?), the young fella whk checked us in at reception was incredibly knowledgeable and provided us really good advice with a smile on his face. It made the holiday really great. Breakfast was excellent with good variety a day decent quality of produce. Fabulous central location.
The room was a bit tired, but for eas we needed it was great.
5.0 / 10.0
Comfortable mattress; hotel is located at the heart of the city. It was quiet overall (room and location).
Receptionist - I went for an early check in before my last night and I was told I didn’t pay my stay, although upon my arrival I have introduced my card into the machine and inserted PIN. Eventually, it wasn’t about the fact that I didn’t pay, it was about internal procedures: first, upon arrival, the card goes through a pre-authorisation step and at check out that is cancelled and bank transfer to hotel will follow through; I’d recommend some trainings for receptions, it will save customers from heart attack.
Toilet - hasn’t been cleaned for long time. It looked cleaner when I left the hotel, due to the flushes during my stay. Also, the smell in the toilet was terrible and lady disposable bags completely missing.
Dirt spots all over on the rug, especially in the room hallway, but also outside the room, in the main hallway.
Dirt spots on the ceiling and bathroom door.
Painting is cracked on the toilet door, doesn’t look good at all, it feels like nobody looked after that entire room in a long period.
No option to use a simple sheet to cover during the night. The only option is the big duvet and AC - but maybe there are people who don’t want to use AC, unless it’s terribly hot, which wasn’t the case.
No way to see in the room what are breakfast hours. I asked reception, but would have helped if something was available in the room. I haven’t open TV, in case it was there.
No way to know if products in the fridge were offered by the hotel for free, or needed a charge. I’ve used one bottle of water, I’m waiting to see if there’s a fee charged - since receptionist told me my card number will remain in the system for a month, they can do what they want. I’m ok to pay for it, would have been nice to know in advance.
Not clear if the slippers in the room could have been taken home after being used - other hotels are inviting customers to do so, because otherwise will be thrown away. Left them there.
Didn’t feel safe on the streets around hotel, especially when it’s dark.
3.0 / 10.0
The hotel was well located. The beds were comfortable
The room was too small for a wheelchair user ( I had specified an accessible room ) There was inadequate shelf space , no drawers, inadequate cupboard space. No bathroom shelving or space for toiletries. There were steps to exit the garage . All in all only a hotel for a quick overnight stay
10.0 / 10.0
Really lovely hotel with very friendly staff! Loctaion was bit odd for taxis as its pedestrianized street but otherwise highly recommend.
Taxi could not find you easily
8.0 / 10.0
The Reception staff were friendly, very helpful and gave us some great tips about where to go and what to do. The room was very comfortable, and it was nice to have some complimentary drinks in the fridge as there are no shops nearby to buy snacks / drinks. Great location, everything less than a few minutes walk away, and the tram network right across the road.
Breakfast was quite chaotic, with quite a few items of food and drink running out and slow to be replaced (sausage, scrambled eggs, almond milk, coffee machine...). Also, there are very few alternative choices for those who can not consume dairy products, and so we did not have breakfast there on the 2nd and 3rd mornings.
7.0 / 10.0
Room looked attractive, open & airy. All contact with staff was good.
Room seemed to have been designed by someone who never spent more than one night in a hotel. Very little storage and surface space, door opening against mirror, unused space in bathroom.
Quite a lot of outside noise.
9.0 / 10.0
Great location, really helpful staff and nice room
Nothing
10.0 / 10.0
The property was very clean and the beds were really comfortable . We were on the fifth floor which we were pleased about as it might have been noisier lower down . Location was excellent at this hotel as it was easy to walk to places we wanted to visit . We didn’t use public transport but it’s very close ( and free on weekends ) The breakfast was lovely with lots of choice along with local items . The staff were very pleasant on reception . We will stay here again if we go back to Nantes .
Nothing to dislike
3.0 / 10.0
Never even found the hotel. The street restrictions made it impossible to access. Only received instructions on how to enter after I had already left to go elsewhere. They charged me for the night anyway.
8.0 / 10.0
Location was central and easy to walk from to any locations. Breakfast was great with a varied selection of both hot and cold food. There was on going manitenance in corridor areas, this was well signed if a little smelly of the paint but bearable.
Bar prices were a little heavy
9.0 / 10.0
great location, beautiful hotel, friendly and helpful staff
bathroom was tiny
8.0 / 10.0
Nice staff.
Bathroom could have been a bit bigger.
8.0 / 10.0
Great location and minutes from airport shuttle stop. Very clean. Staff very helpful.
8.0 / 10.0
Location, breakfast, nice room , close to tram and bus lines
The gym didn’t have so much equipment, even though there was plenty of space for more equipment
7.0 / 10.0
Overall a nice hotel, with friendly staff. Room request was perfectly planned.
It was very warm in the room, and the management refused to activate the airconditioning, so only warm ‘air’.
I was forced to sleep with the balcony door open, however the centre of Nantes is very noisy during the nights … so the sleep was far from good.
10.0 / 10.0
Wonderful stay at the hotel, staff were really nice, we traveled with an infant and there was no issues with being provided with a cot.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Mercure Nantes Centre Grand Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Mercure Nantes Centre Grand Hotel pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Mercure Nantes Centre Grand Hotel?
We found 26 amenities for this rental. This includes business facilities, concierge services, free wifi/internet, free parking, and air conditioning.
