L'Hermitage Gantois, Autograph Collection
Top rated by guests





8.4Excellent
(1,249 Ratings)
"A lovely hotel in an amazing building. The staff were friendly, room was comfortable and having access to a pool and steam room was great."
Verified guestDon't miss out! Price and availability may change
5-Star Hotel
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
The 5-star L'Hermitage Gantois, Autograph Collection offers accommodations with an on-site spa in an elegant 15th-century building.
Business facilities
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Garden
Laundry services
Sauna
Family friendly
Ironing facilities
Smoking allowed
Safe
Toilet with grab rails
Accessible by lift
Key card access
Emergency cord in bathroom
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
Top rated by guests
8.4Excellent
(1,249 Ratings)
"A lovely hotel in an amazing building. The staff were friendly, room was comfortable and having access to a pool and steam room was great."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
9.0 / 10.0
Absolutely beautiful hotel and exceptionally helpful staff. We were upgraded to a suite which was a lovely surprise.
The breakfast was fabulous!
We felt that the spa wasn’t to the same standard as the hotel, very small and too busy.
We were also disappointed to not have access to a smart TV (although there were 2 TV’s in the suite, we could only access French TV and so couldn’t watch a film.
Sadly the young lady who collected our car from the valet parking scraped it on the side of the garage, so we now have the hassle of having this fixed when we get home. Not a good end to a lovely relaxing break.
9.0 / 10.0
The room was lovely. The bed was soft and comfortable but a little bouncy. I was woken up by my husband moving.
The breakfast was lovely and the service was great and good selection
Did not use the pool.
There was nothing I could fault.
We spent some time in the bar area which was equally lovely.
The staff were very friendly.
I could not understand the comments from other people that said it was tired and did not enjoy themselves.
5.0 / 10.0
Architectural history
Very poor for a 5 star hotel.
Facade of the building was not replicated in the inside.
Inside tired.
Rooms so little light we had to use a torch to see anything.
Bar area open and not a “cosy” area to sit - more akin to sitting in a covered garden room.
8.0 / 10.0
Location
Building
Staff
Robes were damp
Brassrerie menu was awful
Brasserie was overly lit
6.0 / 10.0
Beautiful old building
Very dark rooms, poor lighting in bedroom. Toilet far from bathroom and while bathroom was updated, toilet is very basic.
For the price I would have expected better facilities.
Area was not particularly nice.
Very underwhelming
10.0 / 10.0
A lovely hotel in an amazing building. The staff were friendly, room was comfortable and having access to a pool and steam room was great.
There were a few fittings in our room (311) that are due for a refit, but these were minor (e.g. shower height not adjustable).
10.0 / 10.0
We had a great time at the hotel! Everything from check in to check out was great! Clean, comfortable, easy going and great atmophere! Most friendliest and helpful staff. I would highly recommend this hotel.
Nothing!!
10.0 / 10.0
the staff were so polite / helpful. The bed was so comfortable. The room was beautiful and the location convenient but quiet.
9.0 / 10.0
Good location from Eurolille and old town. Comfortable spacious room.
Nothing
9.0 / 10.0
Historic building.
Nothing
7.0 / 10.0
Design of the the hotel , nice courtyard and good value for money , dog friendly
Bathroom in room 217 need a renovation as some broken parts in the shower ,
9.0 / 10.0
Good location. Very quiet. Room was spacious &, clean. Great breakfast. Nice pool (though not too big) & (wet) Sauna. Everything was up to a 5* level.
The only three minor improvements I'd suggest:
1. Head shower/shower stream was weak and not to the standard I'd expect.
2. Too often, it took (a bit) too long for things that finished on the Buffett to be filled (we had to ask to bring more milk, orange juice, baguette)
3. A jaccuzy/hot tub would be nice to have (and frankly, an expected part of a 5* hotel spa).
Same for dry sauna.
10.0 / 10.0
Excellent hotel in good central location- very relaxing
10.0 / 10.0
Wonderful history. Lovely pool
Not in the most exciting area
9.0 / 10.0
breakfast location staff historic building
7.0 / 10.0
Staff are very friendly and professional.
The pool was super nice.
Expected more for being categorized with 5 stars.
9.0 / 10.0
Beautiful property with friendly and professional staff
6.0 / 10.0
Clean and quirky. Staff very attentive and couldn’t be more helpful.
Rooms very dark. One of the beds in the room was very uncomfortable, the mattress was so old, had to request a topper. Shower over bath which was very high to get into.
4.0 / 10.0
Very nice hotel, with a lovely little garden and an interesting museum. The breakfast was ok.
The personnel were very kind and welcoming, which made our stay even more pleasant.
One night, one of our dogs needed to go outside at 3 AM, and I really appreciated that the receptionist accompanied me — it felt a bit scary outside at that time, especially with a rather demanding homeless person wandering around. Thank you again for the care and attention!
Also, the creams and sun care line available at the spa are really good — a wonderful detail that made the experience even nicer.
Unfortunately, there were a few negative points during our stay:
• It was very noisy at night, with someone cruising through the corridors throughout the night. Our dogs were going ballistic every time they heard the noise, which made it hard to rest.
• The parking is excessively expensive — €40 for one night — and the car is not even parked on the property; it is taken away and stored elsewhere.
9.0 / 10.0
Location is great, valet parking very good, reception staff are excellent.
The restaurant area has a very bright basic room, the area next to it with the bar is more bistro like, the bright room needs redecorating to be more welcoming and the lighting changed. 3 couple were led into the bright area and all requested to sit in restaurant bar area . I did mention this when we last stayed here. Restaurant menu could also do with having some better choice of starters , otherwise food and service is nice.
9.0 / 10.0
The staff at the hotel were excellent. Extremely friendly and helpful. Couldn’t do enough for you. The breakfast was also very good.
The only negative is the the restaurant. The breakfast is good in the morning but the Bistro for an evening meal was disappointing for a 5 star hotel
6.0 / 10.0
Kind staff
Breakfast too expensive for what we got, plus cold scrambled eggs?
Pool is meh, loud and small
Asked for parking space in advance, and without letting me know I got charged for it
No response on my question by mail to hire the hotel bikes
8.0 / 10.0
The building was very interesting and the historic elements of it had been retained along with a small "museum" illustrating its history. The rooms were of a generous size. In the newer part the showers were temperamental. The hotel had a spa which was free to use and comprised pool, steam room and a massage and beautician services which were charged.
Breakfast was restricted and didn't feel like value for money.
3.0 / 10.0
The gentleman who greeted us. He sent a email to the dining room about my strict diet plus gluten free. Unfortunately chef went ahead and covered the chicken with something that had gluten on it. The took the plate away just removed the stuff and brought it back to me.
Chef, bed uncomfortable, bathroom not very clean.
2.0 / 10.0
location
no hot water
9.0 / 10.0
Really lovely atrium bar lobby area, friendly and helpful staff. Decent breakfast good coffee.Pleasant garden, good pool also
Comfortable bed, poor pillows
10.0 / 10.0
We travel frequently and I have to say this was a great stay! After arriving from a few days in Paris, my partner laid on the bed and said “OMG this is amazing”. The same respond was given by my colleagues. The rooms are huge and the staff were excellent. The staff gave the best directions and recommendations. Further, they helped with reservations and bookings. In fact, the made my partner look like a professional experience maker. Finally, the hotel is in walking distance of the main and secondary stations.
All perfect.
8.0 / 10.0
Breakfast and service was perfect
The red wines in the bar and restaurant should be upgraded.
10.0 / 10.0
The room was incredibly peaceful and comfortable.
Quirky. The lift doors are really slow to open.
There was nothing that we did not like.
8.0 / 10.0
Unique premises, beautiful buildings
Good quality hotel
10.0 / 10.0
I enjoyed my 1 night stay at the hotel. I was welcomed well by reception and my car was taken care of. The hotel was well located and the staff were very friendly. The room was comfortable and beds provided a good nights sleep.
Breakfast was good quality and the staff were attentive.
The water took a long time to go hot in the room and the room had an odd layout , the toilet and bathroom were separate however with no sink in the toilet you had to wash your hands in the other bathroom.. very odd!
8.0 / 10.0
Nice room, nice location, nice building overall charged with history. Bar makes good cocktails.
Spa was surprisingly small compared to the size of the building. No sauna is a disappointment. Else it is nice to walk around the property but it feels very untidy.
10.0 / 10.0
Everything. The place is stunning, the rooms are big and comfy, the bar is just amazing, the staff people are helpful and welcoming, the spa is relaxing and all is maintained with the highest quality.
I liked everything.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at L'Hermitage Gantois, Autograph Collection. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at L'Hermitage Gantois, Autograph Collection. Enjoy the water!
Is L'Hermitage Gantois, Autograph Collection pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at L'Hermitage Gantois, Autograph Collection?
We found 31 amenities for this rental. This includes business facilities, concierge services, free wifi/internet, free parking, and air conditioning.
