Cozy Pillow

Loved everything about this hotel it was so handy and the location was great very central.

Location is very good

The sink was partially clogged and the water was hard to drain, and the stay was too short to waste time calling and fixing things with the host. Also, a lot of dust in the room and the noise outside is practically in the bedroom.

I think it was very convenient to have the card on the phone. The location was very central.

The view wasn’t very nice, as there was construction and a lot of noise.

The bed was comfy, good shower and a tv that works well and can access apps etc

Location felt misleading as it’s not on the river shown in the pictures, I brought a balcony room for that reason and for the price paid was expecting more. The room is okay, but not a high level of cleanliness, hairs on bed and underbed not cleaned regularly so people’s old used ear plugs etc just floating around and heavy dust. Room is looking tired lots of marks on the walls that could easily be refreshed to match the price tag. Disappointing that there’s no reception or staff which again felt misleading as bar area in pictures. If your phone battery died when you are out you are simply locked out your room for the night because your phone is your key. No accessible plug sockets, they are under the bed and hard to reach. Floor boards very thin so women a lot by other rooms.

Great location in the city center with proximity to the Oudegracht

Rooms are very small and sparsely decorated. Heater only worked when setting it to max heat. Our bathroom door was missing, however we were informed of this in advance and offered a free breakfast instead

the hostess was amazing, excellent customer service. Struggled a little with links and connections send and key prviding wasn't workin. This was a minor issue compared to the cleanliness, location, comfort and they do have very cozy pillows.

only thing the could improve is sound proof doors, I could hear my neighbors openning their doors

Perfect apartment in the city centre and the communication with the staff was flawless. Thanks for the great time.

There is nothing negative to say.

The rooms are decorated nicely, and the bed is very comfortable. We stayed in room 2.1 and it was nice big windows (but these do look directly in to other apartments so no privacy when coming out the bathroom/shower!) location is good 15 minutes walk from the station and you are in the heart of Utrecht. They send a good email with recommendations on before you arrive which was useful and the key system was also good for us, it was on our mobile so you need battery, Tea and coffee in the room which was great, (but no milk) I would personally stay here again as it suited us well because of the location, but I am not sure I would be able to recommend it to many people based on noise internally and externally. We didn’t need to contact the host at any point but we did feel well Communicated with before during and after our stay

The downside is purely noise and noting to do with the accommodation itself, even with ear plugs it is very noisey and we are heavy sleepers. We were woke up at 6am with road sweepers and beeping and church bells go on for ages…they already provide ear plugs and for us it really wasn’t to much bother but a lay in would of been nice, if you like your sleep and you enjoy quite then not for you. When we stayed there was a group of guests who were also very loud (again no fault of the owners) but to be aware there isn’t much soundproofing from hallway to bedrooms so this woke us up each time they left/arrived back. Overall cleaning on arrival could have been better as floors were dirty and still food/dirt on the floors. Extra/more visible plugs would be good.

Fantastic location, quiet room despite being in a busy shopping street. Digital key worked well. Room was lovely.

As a solo traveller, I did miss any interaction with a real person. Good to know there isn't an elevator.

The bed was great, good pillows too. Loved that you could make tea and coffee in the morning before going out. Really lovely people down at the shop that let us leave our luggage there both before and after our stay.

Not very sound proof door to the staircase, one could hear a lot of the neighbours coming and going. Wish there were more accessible outlets for phone charging.

Great location and very cute little room - amazingly comfortable bed!

Only phone access means if u leave it behind or it goes flat - u r screwed and can’t gain access - should be a backup as there is no staff

Excellent central location. Lovely treats and thoughtful extras in the room.

The stairs were steep. I've never been to The Netherlands so they were a shock to start with. I soon got used to it!

I liked the concept and the arrangement made with the local cafe for breakfast.

I couldn’t get very hot water in the shower (minor gripe)

Location was very central, but not without issues. The room itself was clean and the bed was very comfortable. It had a Nespresso machine, electric kettle and a mini fridge /mini bar. There was a folding table and chair along with plates, cups, utencils, etc There were decent shades on the widows to block light and if you opened the window and the skylight window you even got a cross breeze. The hotel has zero staff, they have a keyless entry system which is not well explained but works quite well once you figure it out. Essentially, they text you a link to finish your check in process. Once completed they send you another link that simply opens a web page with your room # and 2 slider bars labeled entrance and room. Simply slide the first bar over when you are at each spot and the respective doors will unlock for you. Just don't forget your phone.

So... tough call with this place. Like I said overall the room was good, but lacking in 3 key areas 1. My room was on the top (3rd) floor which entailed negotiating a VERY steep, narrow staircase with my bags. Definitely not OK for elderly people or folks with large bags. 2. Light sleepers beware. The church across the street rings it's bells every 15 minutes, for a few chimes normally but then long periods at seemingly random times (18:45 for example). It's quite loud if the windows are open and still loud with them shut. I'm a heavy sleeper and it still managed to wake me a couple of time each night. 3. The bathroom had a constant sewage odor in it which seem to come from the sink drain. keeping the drain closed and covered in water seemed to diminish it. But it was always there. All 3 of these issues were commented on in previous posts but not in any of the highlighted post that appear on Booking.com. If I had seen them I probably would have passed on this place

The bed was big and very comfy (pillows were accurately cozy). It's in a great part of town which was ideal for our trip!

Based on the price and photos, I thought it would be a lot nicer. There is also no patio or common space, as the photos showed. MUST KNOW BEFORE BOOKING: bells in the tower go off very 15 minutes all night, making it very hard to sleep. If you have any luggage, it's a pain to get to the hotel and up the stairs. Overall, we still had a great stay, but felt very overpriced.

The room was fine and clean

We contacted the hotel in advance to ask about parking. When we arrived at the first suggested option, it turned out the hotel had recommended places that cost €70 for 10 hours. Seriously? From a 4-star hotel, I expect to be informed about reasonable parking options. Next — the staircase. It’s brutal. And there is not a single word about it anywhere! We stayed on the third floor and had two suitcases with us. It was awful. The girls from the shop next door claimed this is mentioned somewhere — no, it is not. In the end, the hotel will spam you with messages about partner cafés but won’t share genuinely important information.

Fantastic location

Location is perfect! Really clean and comfortable. Enjoyed our stay!

The church bells that ring non stop… not the fault of the hotel.. and they did provide ear plugs but it wasn’t ideal.

The location, the comfortable bed and the well-designed bathroom, and the eccentric attic room

The lack of a table and chair in the room. The narrow winding stairs to get to the top floor, with no lift.

The room at Cosy Pillow is not only spacious and well-arranged but also remarkably quiet, offering a serene atmosphere for a relaxing stay. The hotel provides numerous thoughtful amenities and personal touches, such as the welcoming presence of incense. Situated right in the heart of charming Utrecht's town center, the boutique hotel enjoys proximity to an array of bars, restaurants, and shops, making it an ideal location for exploring the vibrant surroundings. One standout highlight for me was the exceptional breakfast experience at Anne & Max. The breakfast, cooked fresh and served with a smile, stands out as one of the best I've ever had at a hotel. This alone makes a stay at Cosy Pillow memorable. Given the overall positive experience, I am looking forward to booking a night at Cosy Pillow on my next visit to Utrecht.

it's worth noting that the stairs are quite narrow.

The location is very central, the room was lovely with a modern shower, comfortable bed and good quality linen.

The stairs to reach the rooms are extremely steep and difficult to manoeuvre. I have a disability and found the stairs incredibly hard to use, this is really important information and should be in the description of the venue. The bathroom and bed area were spotless but the shelves near the coffee machine had spillages from the previous occupant, and packaging from their coffee and sugar sachets. There were no decaf options, only 2 pods of coffee for the machine and a couple of tea bags plus loads of sugar packets. There wasn't any kind of milk. The mini bar had a price list but most of the items weren't in it! The electronic check in system is handy but on a Sunday and Monday there are no staff to speak to about any issues unless it's an emergency in which case there is a number to call or WhatsApp (the issues above were not emergencies, just disappointing). In the morning when we tried to check out, there was a massive bag of laundry blocking the stairs, with no member of staff in sight at the time. It took two of us plus another resident to heave it up on to the landing. This was a fire risk as well as inconvenient. The biggest issue is that the area is incredibly noisy, when we arrived we saw complementary ear plugs by the sides of the bed and wondered why they were included... well, there were clock tower bells ringing at least every 30 minutes, building works and scaffolding, shops receiving deliveries at all hours, I found it impossible to sleep at all.

Clean rooms, good location if your goal is to shop and eat out.

The room did not really look like the picture. It was quite small, it was just a single room. It was ok, just seemed overpriced for what you got.

Great position very close to the center of Utrecht

nothing

Location was excellent , the room was very clean and the bed was very comfortable

The room was vey compact

Location, easy access , comfortable bed. Really cool looking room. Lots of space.

The street was very loud although we were given ear plugs. Room got a bit stuffy at times

Spacious, and clean room. Only 10min walk from Utrecht Central Station. There are a lot of restaurants and bars near the apartment.

A noise from street during the night. There is no lift, and the stairs are so steep.

The staff were very helpful

Booking.com did not adequately describe the hotel. Though it was nice, it was not what I asked (filtered) for when searching. I trusted booking.com and that was a big mistake

location, modern comfortable rooms, spotlessly clean, absolutely fabulous - could not fault a thing.

there was nothing we didn’t like

The staff were very friendly, although we had to get there before the boutique closed at 6pm.

Bathroom was too small and not functional. My wife cut her arm on the shower door handle trying to enter the shower. The access was via three flights of very steep stairs which made it dangerous when carrying your luggage. The breakfast was served at a cafe that was five minutes away, not ideal in the rain. Parking was 40 euros a day which was still 10 minutes away from the property.

Location was perfect and close to restaurants, shops and atractions. Room, bed and bathroom was very good. Staff (Sonja) was extraordinary helpful and friendly. A coffemaker was in the room, but it would have been nice with instant Nescafe also.

The stairs were narrow and steep, but not a problem for us though. Some bells ringing near by every morning and sometime noise from the street but bearable (earplugs was provided in the room 😊.)

We received 2 coupons for free drinks at a nearby bar.