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About this hotel
Featuring 4-star accommodations, Cozy Pillow is located in Utrecht, a 6-minute walk from TivoliVredenburg and 600 yards from Vredenburg Conference Center. The property is around 1.1 miles from Domstad Conference Center, 1.
Featuring 4-star accommodations, Cozy Pillow is located in Utrecht, a 6-minute walk from TivoliVredenburg and 600 yards from Vredenburg Conference Center. The property is around 1.1 miles from Domstad Conference Center, 1.
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
Heating
Balcony/Terrace
WiFi/Internet
Safe
Key access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Ratings and reviews
7.9 / 10.0
Good(986 Ratings)
100% verified reviews
10.0 / 10.0
Exceptional comfort
Amazing location to hear classical music chimes and church bells
9.0 / 10.0
Enjoyable stay was visiting family so mainly slept in the room
Beds extremely comfy … it was close to all the amenities… lovely and warm very easy to gain entry
Plug sockets were difficult to reach … the photos of hotel rooms can be misleading due to booking .com
10.0 / 10.0
Amazing
Keyless room
Comfortabel bed
Uitstekende douch
8.0 / 10.0
Fantastic stay for a wonderful Todd Rundgren gig. Utrecht is enchanting :)
Service and location
The electricity points were in awkward places, not able to reach quite a few and the coffee machine did not work, big disappointment!
7.0 / 10.0
Small and pleasant studio in the center of Utrecht.
The location was perfect, just down the road from the train station. The apartment was basic but was everything we needed.
Toilet was a bit cramped.
8.0 / 10.0
Return to Cozy Pillow
Location fabulous, bed excellent.
Contact with owner over 'billing issues' not the best...delays. Toiletries for shower not checked each day. Need instructions for heating 'over- ride' to be available.
2.0 / 10.0
Demand for extra payment at end of stay ruined holiday.
Sending a demand for payment at the end of the stay when you already knew the cost is very poor customer service and would not encourage me to use them in the future
8.0 / 10.0
Fantastic location but be warned about very steep staircase up to rooms
great central location
very very very steep staircase- difficult to carry suitcases up
10.0 / 10.0
Great clean room with everything you need.
Loved everything about this hotel it was so handy and the location was great very central.
8.0 / 10.0
Overall good experience.
Location is very good
The sink was partially clogged and the water was hard to drain, and the stay was too short to waste time calling and fixing things with the host. Also, a lot of dust in the room and the noise outside is practically in the bedroom.
10.0 / 10.0
Very comfortable and well located.
I think it was very convenient to have the card on the phone. The location was very central.
The view wasn’t very nice, as there was construction and a lot of noise.
6.0 / 10.0
It was satisfactory but not excellent
The bed was comfy, good shower and a tv that works well and can access apps etc
Location felt misleading as it’s not on the river shown in the pictures, I brought a balcony room for that reason and for the price paid was expecting more. The room is okay, but not a high level of cleanliness, hairs on bed and underbed not cleaned regularly so people’s old used ear plugs etc just floating around and heavy dust. Room is looking tired lots of marks on the walls that could easily be refreshed to match the price tag. Disappointing that there’s no reception or staff which again felt misleading as bar area in pictures. If your phone battery died when you are out you are simply locked out your room for the night because your phone is your key. No accessible plug sockets, they are under the bed and hard to reach. Floor boards very thin so women a lot by other rooms.
6.0 / 10.0
Pleasant, but not good value for money
Great location in the city center with proximity to the Oudegracht
Rooms are very small and sparsely decorated. Heater only worked when setting it to max heat. Our bathroom door was missing, however we were informed of this in advance and offered a free breakfast instead
9.0 / 10.0
I would come again to this hotel.
the hostess was amazing, excellent customer service. Struggled a little with links and connections send and key prviding wasn't workin. This was a minor issue compared to the cleanliness, location, comfort and they do have very cozy pillows.
only thing the could improve is sound proof doors, I could hear my neighbors openning their doors
10.0 / 10.0
Thank you!
Perfect apartment in the city centre and the communication with the staff was flawless. Thanks for the great time.
There is nothing negative to say.
7.0 / 10.0
As above
The rooms are decorated nicely, and the bed is very comfortable. We stayed in room 2.1 and it was nice big windows (but these do look directly in to other apartments so no privacy when coming out the bathroom/shower!) location is good 15 minutes walk from the station and you are in the heart of Utrecht. They send a good email with recommendations on before you arrive which was useful and the key system was also good for us, it was on our mobile so you need battery, Tea and coffee in the room which was great, (but no milk) I would personally stay here again as it suited us well because of the location, but I am not sure I would be able to recommend it to many people based on noise internally and externally. We didn’t need to contact the host at any point but we did feel well
Communicated with before during and after our stay
The downside is purely noise and noting to do with the accommodation itself, even with ear plugs it is very noisey and we are heavy sleepers. We were woke up at 6am with road sweepers and beeping and church bells go on for ages…they already provide ear plugs and for us it really wasn’t to much bother but a lay in would of been nice, if you like your sleep and you enjoy quite then not for you. When we stayed there was a group of guests who were also very loud (again no fault of the owners) but to be aware there isn’t much soundproofing from hallway to bedrooms so this woke us up each time they left/arrived back. Overall cleaning on arrival could have been better as floors were dirty and still food/dirt on the floors. Extra/more visible plugs would be good.
9.0 / 10.0
Fantastic location, lovely room
Fantastic location, quiet room despite being in a busy shopping street. Digital key worked well. Room was lovely.
As a solo traveller, I did miss any interaction with a real person. Good to know there isn't an elevator.
9.0 / 10.0
Great room in a great location!
The bed was great, good pillows too. Loved that you could make tea and coffee in the morning before going out. Really lovely people down at the shop that let us leave our luggage there both before and after our stay.
Not very sound proof door to the staircase, one could hear a lot of the neighbours coming and going. Wish there were more accessible outlets for phone charging.
8.0 / 10.0
Heart of town, very comfortable! Step stairs
Great location and very cute little room - amazingly comfortable bed!
Only phone access means if u leave it behind or it goes flat - u r screwed and can’t gain access - should be a backup as there is no staff
9.0 / 10.0
Fabulous! Way better than I thought it would be on first sight..
Excellent central location. Lovely treats and thoughtful extras in the room.
The stairs were steep. I've never been to The Netherlands so they were a shock to start with. I soon got used to it!
10.0 / 10.0
Excellent city centre location, spacious and comfortable
I liked the concept and the arrangement made with the local cafe for breakfast.
I couldn’t get very hot water in the shower (minor gripe)
7.0 / 10.0
Central, clean and cozy.....but with issues
Location was very central, but not without issues. The room itself was clean and the bed was very comfortable. It had a Nespresso machine, electric kettle and a mini fridge /mini bar. There was a folding table and chair along with plates, cups, utencils, etc There were decent shades on the widows to block light and if you opened the window and the skylight window you even got a cross breeze. The hotel has zero staff, they have a keyless entry system which is not well explained but works quite well once you figure it out. Essentially, they text you a link to finish your check in process. Once completed they send you another link that simply opens a web page with your room # and 2 slider bars labeled entrance and room. Simply slide the first bar over when you are at each spot and the respective doors will unlock for you. Just don't forget your phone.
So... tough call with this place. Like I said overall the room was good, but lacking in 3 key areas
1. My room was on the top (3rd) floor which entailed negotiating a VERY steep, narrow staircase with my bags. Definitely not OK for elderly people or folks with large bags.
2. Light sleepers beware. The church across the street rings it's bells every 15 minutes, for a few chimes normally but then long periods at seemingly random times (18:45 for example). It's quite loud if the windows are open and still loud with them shut. I'm a heavy sleeper and it still managed to wake me a couple of time each night.
3. The bathroom had a constant sewage odor in it which seem to come from the sink drain. keeping the drain closed and covered in water seemed to diminish it. But it was always there.
All 3 of these issues were commented on in previous posts but not in any of the highlighted post that appear on Booking.com. If I had seen them I probably would have passed on this place
6.0 / 10.0
Good stay, but overpriced and LOUD BELLS.
The bed was big and very comfy (pillows were accurately cozy). It's in a great part of town which was ideal for our trip!
Based on the price and photos, I thought it would be a lot nicer. There is also no patio or common space, as the photos showed. MUST KNOW BEFORE BOOKING: bells in the tower go off very 15 minutes all night, making it very hard to sleep. If you have any luggage, it's a pain to get to the hotel and up the stairs.
Overall, we still had a great stay, but felt very overpriced.
4.0 / 10.0
More IMPORTANT info
The room was fine and clean
We contacted the hotel in advance to ask about parking. When we arrived at the first suggested option, it turned out the hotel had recommended places that cost €70 for 10 hours. Seriously? From a 4-star hotel, I expect to be informed about reasonable parking options.
Next — the staircase. It’s brutal. And there is not a single word about it anywhere! We stayed on the third floor and had two suitcases with us. It was awful. The girls from the shop next door claimed this is mentioned somewhere — no, it is not.
In the end, the hotel will spam you with messages about partner cafés but won’t share genuinely important information.
8.0 / 10.0
Great location in a great city
Fantastic location
8.0 / 10.0
Would stay again!
Location is perfect! Really clean and comfortable. Enjoyed our stay!
The church bells that ring non stop… not the fault of the hotel.. and they did provide ear plugs but it wasn’t ideal.
7.0 / 10.0
Pretty much what I expected and wanted, in the right place and at the right price.
The location, the comfortable bed and the well-designed bathroom, and the eccentric attic room
The lack of a table and chair in the room. The narrow winding stairs to get to the top floor, with no lift.
9.0 / 10.0
Quiet and spacious room, and delicious breakfast at Anne & Max's!
The room at Cosy Pillow is not only spacious and well-arranged but also remarkably quiet, offering a serene atmosphere for a relaxing stay. The hotel provides numerous thoughtful amenities and personal touches, such as the welcoming presence of incense.
Situated right in the heart of charming Utrecht's town center, the boutique hotel enjoys proximity to an array of bars, restaurants, and shops, making it an ideal location for exploring the vibrant surroundings.
One standout highlight for me was the exceptional breakfast experience at Anne & Max. The breakfast, cooked fresh and served with a smile, stands out as one of the best I've ever had at a hotel. This alone makes a stay at Cosy Pillow memorable.
Given the overall positive experience, I am looking forward to booking a night at Cosy Pillow on my next visit to Utrecht.
it's worth noting that the stairs are quite narrow.
4.0 / 10.0
Comfortable room in noisy location - be warned, stairs to bedrooms are incredibly narrow and steep
The location is very central, the room was lovely with a modern shower, comfortable bed and good quality linen.
The stairs to reach the rooms are extremely steep and difficult to manoeuvre. I have a disability and found the stairs incredibly hard to use, this is really important information and should be in the description of the venue. The bathroom and bed area were spotless but the shelves near the coffee machine had spillages from the previous occupant, and packaging from their coffee and sugar sachets. There were no decaf options, only 2 pods of coffee for the machine and a couple of tea bags plus loads of sugar packets. There wasn't any kind of milk. The mini bar had a price list but most of the items weren't in it! The electronic check in system is handy but on a Sunday and Monday there are no staff to speak to about any issues unless it's an emergency in which case there is a number to call or WhatsApp (the issues above were not emergencies, just disappointing). In the morning when we tried to check out, there was a massive bag of laundry blocking the stairs, with no member of staff in sight at the time. It took two of us plus another resident to heave it up on to the landing. This was a fire risk as well as inconvenient. The biggest issue is that the area is incredibly noisy, when we arrived we saw complementary ear plugs by the sides of the bed and wondered why they were included... well, there were clock tower bells ringing at least every 30 minutes, building works and scaffolding, shops receiving deliveries at all hours, I found it impossible to sleep at all.
6.0 / 10.0
Ok, a bit pricey for what you get
Clean rooms, good location if your goal is to shop and eat out.
The room did not really look like the picture. It was quite small, it was just a single room. It was ok, just seemed overpriced for what you got.
9.0 / 10.0
Very good
Great position very close to the center of Utrecht
nothing
8.0 / 10.0
Excellent stay in a clean comfortable room which was in the middle of the beautiful historic area
Location was excellent , the room was very clean and the bed was very comfortable
The street was very loud although we were given ear plugs. Room got a bit stuffy at times
8.0 / 10.0
Good and convenient apartment.
Spacious, and clean room. Only 10min walk from Utrecht Central Station. There are a lot of restaurants and bars near the apartment.
A noise from street during the night. There is no lift, and the stairs are so steep.
10.0 / 10.0
Exceptional
The staff were very helpful
Booking.com did not adequately describe the hotel. Though it was nice, it was not what I asked (filtered) for when searching. I trusted booking.com and that was a big mistake
10.0 / 10.0
superb hotel right in centre of Utrecht
location, modern comfortable rooms, spotlessly clean, absolutely fabulous - could not fault a thing.
there was nothing we didn’t like
6.0 / 10.0
Not enough information about car parking, check in, staircase access and breakfast before booking
The staff were very friendly, although we had to get there before the boutique closed at 6pm.
Bathroom was too small and not functional. My wife cut her arm on the shower door handle trying to enter the shower. The access was via three flights of very steep stairs which made it dangerous when carrying your luggage. The breakfast was served at a cafe that was five minutes away, not ideal in the rain. Parking was 40 euros a day which was still 10 minutes away from the property.
10.0 / 10.0
A cozy boutique hotel in the heart of Utrecht
Location was perfect and close to restaurants, shops and atractions.
Room, bed and bathroom was very good.
Staff (Sonja) was extraordinary helpful and friendly.
A coffemaker was in the room, but it would have been nice with instant Nescafe also.
The stairs were narrow and steep, but not a problem for us though.
Some bells ringing near by every morning and sometime noise from the street but bearable (earplugs was provided in the room 😊.)
9.0 / 10.0
Superb
We received 2 coupons for free drinks at a nearby bar.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Cozy Pillow. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Cozy Pillow pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Cozy Pillow?
We found 12 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, heating, and balcony/terrace.
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