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Courtyard by Marriott Cleveland Westlake

Lobby or reception

Bed, Bedroom

Living room, Seating area

Bed, Bedroom

Bathroom, Bath

7.6Good

(90 Ratings)

"We had dinner from the Bistro it was great"

Verified guest

Don't miss out! Price and availability may change

7.6 / 10.0

Good(90 Ratings)

Hotel in Westlake, OH

3-Star Hotel

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more

About this hotel

Located in Westlake, 4.8 miles from Westfield Great Northern Shopping Center, Courtyard by Marriott Cleveland Westlake provides accommodations with a fitness center, free private parking, a shared lounge and a terrace.

Amenities at Courtyard by Marriott Cleveland Westlake

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Parking

Laundry

Balcony or Patio

TV

Wheelchair accessible

Gym or Fitness Center

Family friendly

Free parking

Map of Westlake, OH

city location on map

Nearby attractions

The Cleveland Museum of Art

Cuyahoga Valley National Park

Rock & Roll Hall of Fame

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

7.6Good

(90 Ratings)

"We had dinner from the Bistro it was great"

Verified guest

Don't miss out! Price and availability may change

$$$$

7.6 / 10.0

Good(90 Ratings)

Hotel in Westlake, OH

3-Star Hotel

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more

Map of Westlake, OH

city location on map

Nearby attractions

The Cleveland Museum of Art

Cuyahoga Valley National Park

Rock & Roll Hall of Fame

Available Rooms

About this hotel

Located in Westlake, 4.8 miles from Westfield Great Northern Shopping Center, Courtyard by Marriott Cleveland Westlake provides accommodations with a fitness center, free private parking, a shared lounge and a terrace.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Parking

Laundry

Balcony or Patio

TV

Wheelchair accessible

Gym or Fitness Center

Family friendly

Free parking

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

7.6 / 10.0

Good(90 Ratings)

100% verified reviews

8.0 / 10.0

Didn't like changing our room, but the stay and staff were very nice and the price was very reasona.

We came in late at night and left early in the morning, but the night clerk, morning clerk and restaurant staff were super friendly, nice, helpful.

We booked a room for five people and asked for a bed for the fifth person. The hotel responded that they would, but when we arrived after midnight, our room didn't have one and we had to change rooms. The new room had a pull out couch. The beds and bed linens were super nice and comfortable, but the pull-out couch was awful.

10.0 / 10.0

Excellent hotel I would stay there again

We had dinner from the Bistro it was great

We loved everything about this hotel

10.0 / 10.0

Outstanding. We have agreeed this is our spot.

The location was excellent. Beautiful access to the airport.

7.0 / 10.0

Enjoyable

Building was dated. Caulking around tub was terrible Air conditioning filter had not been cleaned in a very long The bed was comfortable

8.0 / 10.0

Adequate but not up to courtyard standards

Good location

Small but multiple issues which with a totalitarian per perspective. Grouting around the tub looked like a amateur application room was adequate, but not up expectations for a Marriott courtyard facility. Having lived in a courtyard facility for a year this site did not live up to the previous expectations.

5.0 / 10.0

We managed.

Pillows and bed were good.

We had requested handicapped help. We were told that was not possible. It would have been good to know that beforehand. At least, we could have been put near an elevator, instead of the far end of the hall. My impression is that the request had not been passed on. Also, we had prepaid and the clerk said they did not have that record although my reservation was there. Payment apparently came through later. Bathroom setup was very awkward. At least, there could have been free coffee in the lobby.

1.0 / 10.0

Someone elses pills found on the floor upon entering the room!

Nothing at all

My child found three different pills by our bed! There were gummy bears and m&m's beside the bed and in the bathroom. The wifi did not work and all the staff did was give us a 1-800 number to call and they still couldnt resolve the wifi issue. We had to completely move the couch to pull the bed out because you couldn't get it out with where it was beside the bed. The light under the tv didnt work. Most of the outlets didnt work either. For the price of this hotel, I could ha e stayed an entire week at a motel and had a better stay!

4.0 / 10.0

Very very disappointed

We paid for the breakfast, but the hotel said they do not offer breakfast.

Clean up the place . Make sure the place is what you say it is .

10.0 / 10.0

Very comfy stay in Westlake area.

The swim pool and hot tub were very relaxing. The bed in my room was very comfortable.

10.0 / 10.0

Great get away

The clean rooms friendly staff and great location

Nothing

8.0 / 10.0

Excellent value for money - we would stay again.

The location was convenient and close to eating options. There was a small restaurant that catered for light meals and a cooked breakfast. The staff were friendly and helpful.

Carpets in the hallways have stretched creating some raised areas which will need to be re-stretched. The flooring area outside of the pool in the hall way was constantly wet which created some slip concerns.

9.0 / 10.0

Nice, clean, quiet

I thought when I reserved the hotel, it said breakfast. I assumed it was free like most places but I misunderstood

One of our rooms smell a little more unpleasant than the other. Kind of a musty smell, damp

8.0 / 10.0

With the exception of mechanical items inside the room as note, the human interaction was excellent.

Lauren at your front desk was extremely helpful and courteous to us. My compliments to her hotel management in hiring such an impressive employee. Lauren is a compliment to Courtyard. Also, the two gentlemen that met us when we walked in were friendly and very positive. This was about 5:00PM on Friday, May 30th. The one gentlemen helped me update my Bonvoy membership card and points. He actually took interest in making my card right by me. (Names??) Both gentlemen were very kind and welcoming.

Screen Door in our Room 225 was broken between the porch and hard glass door. A number of the electric outlet plates for charging cell phones were loose and came off in our hand. These were located on either side of the bed.

1.0 / 10.0

Upset and disappointed.

We were able to have pool access before check in. The room was clean upon entry, except for the window open and rain had soaked the floor.

When we arrived we were allowed to use the pool as we were a little earlier than anticipated. We were expecting a microwave in our room as well as easy access to ice. The Ice machine was broken and there was no microwave. When going to the hot tub that we were told was in order, we found it taped off and no explanation as to why. That was one of the main reasons we booked here. We were also charged a $110.00 hold that we were absolutely not made aware of, yet when we saw it taken from our account we were told it was authorized. We neither agreed nor authorized such transaction. The lady at the front desk could not give us an explanation as to what the charges were for..and just said they "should" be back on our card in a few days. But to not expect it on Cinco de Mayo because the bank wouldn't be open. That isn't true either, as that is not a federal holiday. We are still awaiting the funds. This ruined our trip as we had to budget very closely and had driven over 400 miles to stay here. We saw our family that we had not seen in 3 years and just wanted them to have a good time. However, we now couldn't even afford food. Basically, no one there had any explanations for anything that went wrong, and evidently, we weren't the only ones. They had told us their machines weren't working so we couldn't check in until they came up, and I overheard a staff member yelling at a customer on the phone arguing with him and being extremely rude. Then hung up on him and said she hated that fu***** place. For paying $250.00 plus a $110.00 unannounced fee, youd think this place would far exceed any expectations. We were so terribly disappointed and will not ever return here. We will also be contacting Anthony Caputo the ceo of Marriott.

4.0 / 10.0

Front desk personnel were both pleasant & helpful, but accommodations were not satisfactory.

Beds were comfortable. The soap/shampoo shower dispensers. The bucket of car window scrapers availability.

Rooms are very dated. The tub in our first assigned room :229 was totally unacceptable. It was very hard to maintain balance because sides of the tub slope inward and you have hardly any flat surface to stand on. This is a dangerous situation for any age. Television operation was very difficult. You had to stand right in front of the tv for the remote to work. Lighting surrounding the TV/desk area did not work. It was inconvenient not to have a microwave in the room. Not having a complimentary breakfast was disappointing. Rooms should have clocks!

5.0 / 10.0

Would not stay here again.

No complementary breakfast very high prices to purchase

Room had very little lighting bathtub faucet leaked dust in the vents

6.0 / 10.0

Nice stay spoiled by super expensive breakfast choices.

Good location

Breakfast choices: instead of offering a buffet, Marriott outsources the breakfast service to Starbucks. I paid $50 for a meager breakfast for two, almost as much as I paid the night before for a real nice dinner at Sangria y Tapas. This is just ridiculous, and I will avoid the Marriott in the future.

8.0 / 10.0

I would stay here again.

Jacuzzi was nice temp

4.0 / 10.0

Was not equal to my past Marriot experiences

Location, front desk person

room needed to be updated (paint, rugs, bathroom, furniture etc.) room wasn't cleaned after first night room needed more lighting

9.0 / 10.0

Love the the rooms, the beds the pool the whole area and close to restaurants

Did not try the breakfast this time around I thought it was complimentary but it’s not.

A complimentary breakfast

4.0 / 10.0

Disappointing

The reception staff was super friendly and helpful

Dated facilities, no microwave, no tea maker, too little space for 5 persons, mauldy balcony,

6.0 / 10.0

Easy trip for family, just needs better cleaning staff and service

Location and staff. The location was perfect with quick access to I90 with different ins and outs to the facility.

Our room had black hair on the ceilings in the bathroom, around the toilet was dirty, the AC Vents were full of dust and god only knows what else. Missing light in the fixture where the fridge is located. Dust everywhere.

8.0 / 10.0

Courtyard

Easy to reserve. Holly checked us in. Both ladies at the front desk were exceptionally nice and welcoming, they talked and joked with us. They were fantastic !

Room 405 has blood soaked into one of the mattresses and there was blood on the comforter. It was disgusting. The room has 2 queens and we were tired from driving all day so we slept in the clean bed.

10.0 / 10.0

Awesome and friendly staff. Will def stay again.

It was off to itself and quiet.

Nothing at all.

10.0 / 10.0

Exceptional

after long day of driving this place was very good. we got food there which was pretty good and they had beer and wine. no extra driving !!!

8.0 / 10.0

Very good

I liked that the staff was nice

The view could have been a little better

4.0 / 10.0

Way over priced and not a value

Over priced and minimal

8.0 / 10.0

Very good

I did enjoy my stay and i Can recomand some one to stay there.

Thé bed was not fresh

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