Holiday Inn Houston-Webster by IHG





7.9Good
(217 Ratings)
"Nice staff"
Verified guestDon't miss out! Price and availability may change
3-Star Hotel
Great price for your budgetOne of the lowest cost properties in the area
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Includes essentialsFree WiFi/internet, Air conditioning, Pool and more
Located in Webster, 3.2 miles from Space Center Houston, Holiday Inn Houston-Webster by IHG provides accommodations with a fitness center, free private parking, a restaurant and a bar.
Business facilities
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.
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Customer support is handled by our partner Booking.com
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7.9Good
(217 Ratings)
"Nice staff"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
7.0 / 10.0
Didn’t get to have breakfast but from quick observation, it looked good
The only issue I had was the noise on the floor above us which was the third floor was loud, bumping noise til the early hours of the next morning. Other than that, it was clean, the staff was awesome. Maybe breakfast should be offered complimentary for guests.
9.0 / 10.0
Nice and quiet. The room was clean, staff was nice.
The only problem with the room was the toilet seat would not stay up by itself
5.0 / 10.0
Friendly staff
The room smelled like stinky feet and I could hear the people above me stomping on the floor all night
7.0 / 10.0
Every staff member that I interacted with was great. We were traveling with our almost 3-year-old grandson, and he was very active: running around the room. The guests a floor below us complained about the noise and I received a call from the front desk. The front desk person was very understanding and nice when she was relaying the complaint. I really appreciated that kindness and understanding.
The carpet and the couch in the room needs to be replaced. Other than the bathroom, the whole room should be updated. We had a lamp without a bulb, the television has a large scratch across the screen, no bedding for the hide-a-bed, ice maker broken, the pool heater was inoperative (later repaired), and one room had an unpleasant odor. These are all relatively minor issues, and we didn't complain (other than this review).
10.0 / 10.0
Nice staff
8.0 / 10.0
The location was good with lot of restaurants nearby.
Everything was good but there is 1 thing which I couldn't leave as a feedback in the hotel as no one was there when I left the facility and I had to drop the room key in the reception. I stayed in room 327 on third floor and floor carpet was kind of sticky and I couldn't walk without shoes, may be it was not cleaned well or the carpet need a replacement.
7.0 / 10.0
The breakfast was okay
Nothing
1.0 / 10.0
It is close the event my kids need to join.
For 3 nights stayed, two nights without hot water.
Heating is not usable for bad smell.
Asked for repair the bathtub drain, never show up.
No USB port in the room, no lights beside the bed.
1.0 / 10.0
It’s close to where I need to go visit
It’s bad room of 321 with one table lamp , it’s too dark inside the room , no hot work water, commode water tank was so worst, and we cannot flush toilet with less water .
1.0 / 10.0
Location
No hot water
10.0 / 10.0
Beds very comfortable, staff very nice they all tried to accommodate every single request. Variety of food during breakfast. Just a funny smell on the hallways. We loved it
Smelled funny on the hallways
10.0 / 10.0
I loved the peace.
The housekeeper could’ve knocked and not just walked in.
10.0 / 10.0
Clean and friendly staff
8.0 / 10.0
Good price for value
If you have to work from the desk bring your own candle as there is no light whatsoever. Only bed lights.
8.0 / 10.0
Great location and quiet .
The property needs to be updated with new flooring. The rooms were musty and the carpet were definitely frayed.
3.0 / 10.0
Staff was really friendly. Lobby was very pretty and smelled great.
Once you got past the pretty Lobby it got bad. Elevators had a strong chemical odor. The air started to feel stuffy once u reached your floor and it felt humid. As soon as we stepped inside our room, a pungent smell hit us. It smelled like mildew, feet, and sweat. The bed sheets were moist. I asked to get them changed for some dry ones and request room deodorizer. Came back to the sheets being a little better but the smell was still there. My friends and I developed a stuffy nose and cough through the night. We didnt get much rest. Friends staying in the floor above us complained about the same thing and they heard critters inside the walls. I booked a 2 queen bed room. The beds were more full size not queen. Would definitely not stay here again.
1.0 / 10.0
The only thing I like about it was the one and only front desk clerk Kelly was very nice and polite and accommodating.
My family had a horrible experience at this hotel. First of all breakfast was not included. Room 202 may have had bed bugs my family got ate up in that room. That whole floor in that hallway had a strong smell of paint. The front desks clerks were VERY rude with the exception of Kelly. They kept saying this was a Holiday Inn Express no where was that noted on the website or the front sign. HORRIBLE EXPERIENCE WILL NEVER RETURN.
5.0 / 10.0
The lobby was hot, the staff was real slow to get to me because they were dealing with a personal issue of their own. They put me in a handicap room, I did not ask for that, the room had a bad smelly bathroom and most lightbulbs were out.
AC in the lobby, clean bathroom, better towels
4.0 / 10.0
The front desk called us at 3am to confirm our registration.
The floor was alternately sticky and slippery.
The room smelled bad, and everything in it felt damp.
The tub was dangerously slippery.
6.0 / 10.0
I got charged through booking.com for 2 rooms instead of the 1 I needed. Holliday Inn canceled 1 of the rooms that night but im still charged for both rooms
3.0 / 10.0
The room size
They had only put two towels in a room that slept 6 people. Batteries in remote didn’t work.
6.0 / 10.0
Location, comfortable bed, clean, friendly staff., good soap.
Vent on ac isn’t adjustable, carpet in hallway is rolled up in places. Hot tub jet streams are weak.
10.0 / 10.0
The location was close to several restaurants within walking distance. Accessible room was large and very comfortable. Walk in shower was very ample.
Everything was great. Wouldn't change anything.
8.0 / 10.0
Location.
Some front desk staff didn’t seem to want to interact with customers, like they were being bothered.
The restaurant/bar staff disappeared for several minutes. It appears that had to cover other areas of the hotel in addition to covering the restaurant. Some patrons were disgusted and left when no one showed up to take their orders.
10.0 / 10.0
This is a really nice property with a great location. Walking distance to a few restaurants. Nice area to stay. Moses was great! Super helpful. The other staff were all nice too but I didn't catch their names. I would recommend this hotel.
10.0 / 10.0
Very clean love it and staff very generous
Nothing
6.0 / 10.0
Hot Tub and location
The restroom smelled like sewer and breakfast was cold
9.0 / 10.0
We had to pay separately for breakfast
7.0 / 10.0
The location, price and comfort of the rooms and the secure parking.
Access to the computer and printer. It wasn't working enough for me to print a one page document.
8.0 / 10.0
Breakfast was very good. Nice selection to pick from on the buffet.
Laundry accommodations were not up to par. There was only two washers and two dryers. One of the washers was out of order and one of the dryers I used for over 1-1/2 hours and my load still wasn't completely dry.
6.0 / 10.0
microwave and fridge in rooms, spacious.
no complimentary breakfast and the elevators were incredibly slow
4.0 / 10.0
They had a hot tub and mini store.
It was more expensive than listed on booking.com. The AC unit couldn’t keep up with the heat outside and finally got cool in the room around 11pm.
10.0 / 10.0
The staff was very pleasant and helpful. It was the best service I have ever had. The breakfast had a good selection and again the staff was exceptional.
I cannot think of a thing that needs improvement. Thank you for making our visit to Houston so pleasant.
6.0 / 10.0
The room smelled musty.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Holiday Inn Houston-Webster by IHG. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Holiday Inn Houston-Webster by IHG pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Holiday Inn Houston-Webster by IHG?
We found 1 amenities for this rental. This includes , and business facilities.
