Holiday Inn Knoxville West - Cedar Bluff Rd by IHG

The room was excellent, clean and comfortable! Shower was clean and roomy. Breakfast was good and hot.

1. In room Keurig brewed very weak, lukewarm coffee 2. Pool did not have enough chlorine and it was very small

You booked me in a room and took My money for a room/hotel that was completely booked

You booked me in a room and took My money for a room/hotel that was completely booked

Clean, bathroom was stocked very well with toiletries, we checked in for a tournament in town and even with the long check in line the front desk was friendly and accommodating.

The pool floor had green water and the hot tub was green.

Everyone was kind and friendly. Facility is clean and breakfast buffet excellent.

I had meetings here so the location was necessary. But the traffic is quite noisy.

Easy access from I 40. Used it as halfway stop between St Louis and North Myrtle Beach

Location

Could have had better customer service when checking in. Line to check out.

The location of the hotel is fabulous. It is far enough from downtown that the traffic wasn't bad. I would definitely stay there again!

There wasn't anything that I disliked.

The breakfast and location were perfect for my traveling needs. The made to order eggs was a great addition to breakfast.

I didn't like the alarm clock that went of @ 4:20am. That was not cool. Also, there was a near by car show that weekend and some unruly guest kept slamming the door next to us all night long. I know it's not the Hotels fault just disrespectful guest.

It’s a basic generic, standard hotel.

$30 for continental breakfast, while barely providing anything of value other than a mediocre bed.

The facility was well kept and the staff was helpful and friendly

Nothing

Honestly, nothing

The floor in the room was absolutely filthy, the bed was extremely uncomfortable and to top it off, there was a piece of metal sticking out of the side of the bed and my husband cut his leg quite deep on it. Beware of this when you stay in the hotel. The staff member who checked us in was also pretty rude and unwelcoming.

Location was perfect easy access to I-75. Breakfast was very good.

Clean, staff was awesome

Great location, friendly staff, pet-friendly, and an excellent prices.

A suggestion would be to add air fresheners on the first floor.

Breakfast was delicious

They need more help in the Cafe.

Convenience off main highway

Older property and the basketball court was closed. Court was the main thing my grandson was looking forward to. Cafe was closed for a private function so had to order out for food delivery.

Right off the interstate. So many restaurants and shopping near by. Staff was friendly.

Having to pay for breakfast. The beds were hard. Toilet needs to be replaced, the handle gets stuck, and the water continues to run. Very small bathroom.

Nothing.

I planned a stay at Holiday Inn Cedar Bluff from July 3rd 2025 to July 7 2025 for my family of 9. My nephews 4th birthday is July 3rd and my brothers birthday is July 4th. We got two rooms. Upon arrival I had two king suites but I down graded one of my rooms to a double queen room so I could be on the same floor as my family members. The hotel had us on different floors. My family and I checked in at 3:00 pm on July 3rd. Around 6:30 pm we wanted to take the kids to the pool to enjoy the kiddy pool and hot tub. There was 20-25 people surrounding the whole kiddy pool therefore my kids could not even enjoy the kiddy pool plus the hot tub was very small and could only fit maybe 4 adults comfortably. After going back to our room we ended up finding roaches in our bathroom of our hotel at 3 AM. My family of 9 packed all of our belonging and left immediately. We checked all our bags and suitcases in the parking lot before packing our cars. The staff member on shift felt terrible and contacted her operations manager about named Ally. Ally at 3:30 AM told her staff member she would be in at 8 am to handle my refund directly. I called at 11 am and Ally was not in, the staff contacted her and she said she had a family emergency and that I can call back at 1 PM and she will be in. I contacted Ally at 1:00 PM and she told me that booking.com never reached out to her via email or phone. I was on hold with booking.com at 3:30 AM when they called the hotel directly and spoke with the staff on shift at 3:30 AM. The staff told booking.com to call back in the morning when Ally would be in. Ally proceeded to tell me that booking.com does not have their correct information and will not update it and it’s been this way for years. I asked Ally for her updated information where she provided me the email of “[email protected]” as well as their phone number. I called booking.com again and they called Ally directly at the phone number. Booking.

Good property

The room was comfortable. The staff were friendly. The pool was great & open until midnight. It is an indoor into an outdoor. The hot tub was nice. Would definitely stay again.

The location was nice.

I had reservations from Monday through Friday. After checking in on Monday I quickly realized I needed to cancel the rest of my stay due to work issues. I got not help from the staff but instead went through booking.com. The hotel never responded to our request to cancel the remain night despite multiple attempts. The wifi was unusably slow. The hotel is dated and marginally clean.

Staff was polite

Room was NOT clean. Stains all over the carpet. Realized the bedding was stained after sleeping on it.

Two broken toilets in different rooms, had to change rooms twice. Third room had cockroaches. This place was old, shabby, and gross.

The breakfast was so good. Wonderful variety and fresh! The pool was very nice with the indoor and outdoor options.

Older property, but maintained.

Everything from the front door to the basketball room. The staff, Jennifer, was the greatest!

There was nothing I didn’t like. She treated my family so great. My son was shipping out for Navy and they were so considerate of our family!

Well done

No complaints

Very convenient, loved restaurant in hotel, our room was close to outside doors which is what we requested

The price was a lot higher than we paid anywhere else on our trip, and all other places we stayed were very comparable in amenities.

Good food and a good location.

The bed sofa was uncomfortable.

It was very clean and comfortable would definitely ssstay here again

They secretly charged me 60$ for a dog fee after they told me that they didn't charge for dogs then when I left they took out that money separately and I even told them before check in and it was fine then after I leave it changes

Had indoor outdoor pool and two separate hot tubs, indoor and outdoor. The restaurant food was amazing.

Customer service

Ants in my room the hot tub looked nasty and moldy green stuff everywhere