Red Roof Inn PLUS+ & Suites Knoxville West-Cedar Bluff

Great value for the price. Much cleaner and smelled better than other hotels in this price range. I was pleasantly surprised.

When we entered our room it was filthy food and dirt on the floor, one of the beds were sunken in the white comforter had what appeared to be pink lipstick smeared on it and the boxspring had disgusting stains on the corner. TV turned on but the remote wouldn’t work so the tv was unusable. Bathroom was surprisingly clean and had plenty of towels but there wasn’t any body soap and the shampoo dispenser barley worked or it was empty. The door we were told to use on the side of the building had a pet crate with food outside it had been there awhile not sure where the animal was or if it was even friendly. We checked in at 2:30am checked out at 8am we had a morning commitment in Chattanooga, I addressed the issues with front desk when we returned the keys I showed her pictures which she said I would need to contact Expedia, when I asked about the open animal crate she said it belonged to someone staying at the hotel for an extended period. It was such a terrible stay I don’t think a 1 is even acceptable but that’s what I will give. Do better Red Roof.

The building was an older building but it was clean. No elevator but it only had 2 floors. People were friendly.

It was a decent hotel. The price was ok but would’ve been a good deal if it was $10-15 cheeper

Wish i could give them a negative. Literally the worst. Rooms smell so bad and the restrooms are not clean. Have never stayed in a more bad hotel. Would definitely not recommend.

We stayed in room 160 I paid extra for was suppose to be nicer bedding and snacks which there was non of either . We killed a huge spider on floor and 2 bugs. The ceiling in places looked like it was about to fall down. Outside on porch ash tray wasnt dumped from prior guest. .

Easy experience. Clean and nice room at a reasonable price.

All the above, Got same room on returning stay. Awesome.

There was hair in the clean sheets and it was not a clean room. Nothing like the pictures on the website.

Room was lovely. No stopper in sink was scary. I kept washcloth in sink the whole time; any of my travel products would have gone down the drain. Staff was also lovely - friendly and helpful.

Room had microwave and refrigerator and was a good size. Free breakfast was nice and there are layndry facilities. Shopping nearby and quiet area, staff was nice.

Room was average at best. Hot tub was OOS. Hotel condition was also average. Hot breakfast was very average. Would not stay here again.

Spotless curious and great breakfast

Pool was closed but didn’t state that on the sight! Breakfast was good! It usually one of my favorite spots! This time however was frustrating. The front desk clerk told me I only I had one room when I booked 2 for my family. He told me that he wouldn’t get his manager because he would say the same. He said that I had to contact you guys. After I sent a message to hotel.com he found it. He said he needed to refresh my system. I was so frustrated and tired and he gave us such a hard time before finding it. He even said that he didn’t need to see the reservation because I didn’t matter It didn’t show up his side!

I didn't like the people knocking on my door at 12 00,1:00 in the morning

We stayed just one night as we were passing through. I was looking for something very basic, clean and inexpensive. I didn't have high expectations except the room be clean and not in disrepair. Comparing to other hotels in the same price range I've stayed at before (which were way nicer) this property including our room was unkempt, lacked maintenance and could use a good cleaning and lots of maintenance. Observed / photographed in our room and outside our room : had what looked like mold on the lamp shade Rust on bed frame garbage and dust between furniture and under bed screw laying on the floor which would hurt someone if walking barefoot Carpet had white crusty spots next to bed Grout in bathroom tile and seams were gross and moldy Towel hook on door wobbly and hanging off Washcloth folded under fridge to catch leaks? Cigarette butts all over patio outside our room and in pool courtyard Dust on shelving in room I could go on and on but these were the major things I noticed and recorded. I wouldn't have left a review / negative review if the list wasn't so long...

This hotel is dated. I believe there has been an effort to update it, but it isn't what it should be. Paint was chipped on the walls, half of the closet doors were missing and there is no elevator.

Rooms were not clean. Rooms were not kept up maintenance wise. Dire need of new mattresses. Advertised as a non-smoking facility, but marijuana smoke coming down the hall and cigarette smoke regularly. It felt like a common theme as the office staff paid little attention to our complaint and suggested it was coming from outside, but we were more than 100 feet from any exterior door. this hotel seemed like it was an extended stay hotel for lower income individuals.

This hotel was just not clean. The white lamp shades had fingerprints all over it, from food maybe, and was stained. There was no bedding for the pull out couch, whose mattress was also all stained. The gym equipment was all broken or covered in ants. Just not a good experience.

It’s an adult hotel so not nice suspect it was a good value for what we needed

Hot tub wss not open

Staff were very nice. Breakfast was a nice touch to this hotel. About 15 minutes from campus. Definitely needs a touch up. Room was comfortable. Stains on both of the mattresses and bathroom wasn’t super clean. Towels super thin and on the smaller side. Parking was an issue one night out of 3 as there wasn’t enough spaces. Not sure if stay again.

Bad smells run down

Property needs a little TLC. Paint on door jams and in rooms. Flooring in the room had gaps in between the planks. AC unit has become long in the tooth. Carpet in hallway is tired. A freshen up would go a long way.

Yes

Scammed me for my deposit, left 150 for the deposit and only got 100 back. Mind you i left the room clean

The women at the front desk were nice. The bed was comfortable but not sure if the sheets was clean but with a permanent stain. I did wipe down the room and bed with alcohol, just in case. The AC was not noisy which was good. The clientele looked kinda sketcy. The breakfast was OK. Nothing great but there were eggs and salty sausages.

Room furniture had layers of dust. Floors dirty.Tubs and sink dirty. Microwave broken. Definitely not worth the price. Will not be staying again.

Overall, the stay met my expectations. One disappointment is that I could not get a reply to the message I sent.

Pool was closed , the room smelled like mildew . One of the mattress protectors had a huge stain on it , which was disgusting. I do realize it was a pet friendly hotel but we did not have pets with us and there was pet hair all over our clothes .

The softest sheets!!! The staff at this hotel were SO kind! They helped us with everything we needed. My mom lost her ring in the hotel room, and Charlene, a lady who worked there, came in the room to help her find it and actually found it! We are SO VERY grateful!!! Perfectly located right off the highway and near great restaurants in walking distance. Super clean, good breakfast. I can’t say enough about this hotel.