Embassy Suites by Hilton Chicago Downtown Magnificent Mile





7.7Good
(1,818 Ratings)
"Comfortable Stay"
Verified guestDon't miss out! Price and availability may change
4-Star Hotel
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
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Two blocks from the restaurants and shops of Embassy Suites by Hilton Chicago Downtown Magnificent Mile offers a free daily breakfast and evening reception, and is moments from major area attractions.
Business facilities
Concierge services
Free Parking
Air conditioning
Pool
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
Balcony/Terrace
WiFi/Internet
Laundry services
Accessible Parking
Electric Vehicle Charging Station
Family friendly
Safe
Accessible by lift
Key access
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
7.7Good
(1,818 Ratings)
"Comfortable Stay"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
5.0 / 10.0
The location was good. The hotel room was very spacious
One elevator was broken apparently has been broken for over three weeks. In our room: the bathtub has alot of rusted water stains and under the sink there was so much dust. The breakfast was ok not downtown Chicago quality.
4.0 / 10.0
I loved the made to order breakfast and free drink reception. We also got a credit for the restraunt. The location is good and the rooms were large and wonderful. The lobby is beautiful.
The blanket in one room was dirty and they didn't have a clean one to replace it. The other room didn't even have a blanket. We were locked out of our second room until 10pm because the key didn't work. The security had multiple emergencies and couldn't get us into our room. The reception staff did not believe us that this happened and said she would have to check the security footage.
5.0 / 10.0
Across the street from whole foods.
The breakfast was fair, eggs were so thin. If you dont get down early you are going to wait awhile. They charge you a resort fee which is a joke. They also charge an additional 25 dollars a day for something else. They give you a gift card for it. But you can't use it for room service.
10.0 / 10.0
Comfortable Stay
Small pool
8.0 / 10.0
The breakfast was ok
5.0 / 10.0
I usually love this hotel
The staff. The broken elevator. Switching us around in the rooms when we could have stayed in the same one due to 2 bookings.
2.0 / 10.0
It was clean but pricey and nosier.
Very noisy at 3 am.
7.0 / 10.0
Long lines for omelettes. Nice variety on the buffet
Chose this hotel so that my grandkids could swim. It was shut down with no explanation.
10.0 / 10.0
Rooms were clean and comfortable. The pool is well maintained and the water was warm. Breakfast was great in the morning!
Elevators took a long time
9.0 / 10.0
Location is great. And love the suite style of rooms. Great value too - except for parking at $65/day.
Room - specifically bathroom - show wear and tear. And door to bedroom peculiarly swung into path from right side of bed - had to partially close to go around it to leave room.
8.0 / 10.0
The breakfast was wonderful. The rooms were comfortable and clean.
The elevators didn't work and some of my bed linens were not at their best.
5.0 / 10.0
Location
Super loud. Elevator broke down. It was not very clean. Showers had no shampoo and even after asking it was never refilled.
6.0 / 10.0
Location was walking distance to many things we did. Breakfast was good. Actually made to order on weekdays . There is an extra charge when booking they don’t tell you about for that and wifi in your bill. So breakfast is “free” but you paid for it upfront .
Dirty dishes sat in the hall for over two days. (not ours other rooms) We repeatedly told staff and cleaning crews and no one took accountability for it. We told at least 5 different people about the issue . It wasn’t until we came across a management personnel that it magically got picked up. But by this time people had knocked over the plates and spilled the glass. That mess never got cleaned during our 4day stay . They also only had two working elevators for a 17 floor hotel . This made coming and going a major ordeal as we were on the 14th floor with a stroller and wheelchair so no using steps . That alone would cause me to not stay there again .
2.0 / 10.0
Location
Too crowded
Being in line to use elevator is unacceptable for the cost
1.0 / 10.0
Need to fix the other elevators
Only had two work elevators with so many coming on and going definitely wasn't happy
6.0 / 10.0
The hotel was conveniently located and easy to get to. The staff were lovely and super helpful.
The breakfast area was not clean. It was just a mess to be honest with spilt food everywhere. There was only one elevator working which made it so hard to get up and down to our room with long lines waiting for the elevator at many tunes during the day.
10.0 / 10.0
Everything easy check in meals parking access the view of city
Expensive parking
8.0 / 10.0
Breakfast was great.
Bathroom door paneling was coming off. It had to be fixed upon arrival. Shower was dirty with soap residue. One elevator was broken making the wait from 10-20 minutes leaving several walking down 12 flights of stairs or more. Fireplace in lobby doesn't actually work which would have been amazing. We tried to use our $25 credit at the lounge unfortunately the front desk did not tell us we couldn't use them in one day... which honestly doesn't make a difference if we stayed more than one day. If we paid the fee we should get the credit. That was not the case.
5.0 / 10.0
Location and breakfast
The staff. The broken elevator
3.0 / 10.0
Location and proximity to magnificent mile.
2 out of the 4 elevators were broke. Room was very dirty, shower had brown stains, few plugs were not working. Beds were not comfortable. Dirty room is my biggest complaint.
7.0 / 10.0
The meal was what I expected for a buffet style meal. The location was near Michigan Avenue.
We didn't like to cross the street and go up 2 flight of stairs to get to street level with Michigan Avenue. That was hard for my Wife that has leg injuries.
4.0 / 10.0
Location was great. Staff was great
Half of the elevators were out of order. Many had to walk up and down the crowded stairways. Definitely a fire trap.
Some man was banging on his door from 4 am to 5 am trying to get in his room. Security never came to talk to him.....insane!! 😔
10.0 / 10.0
All the staff, the room (and views), location and amenities were fantastic.
Nothing.
8.0 / 10.0
Clean, great location and amazing breakfast
Nothing
4.0 / 10.0
the view from the 11th floor was excellent
friendly and responsive staff
the quality of the breakfast
there isn't a comfortable chair to sit in in the room and the sleeper couch certainly isn't worth sitting on
room was cold and we had to call the desk to get an engineer to show us how to warm the room (hey, maybe a sign would be helpful)
the quality of the bath/soap products/hidden and difficult to access toilet paper
7.0 / 10.0
Close to the water and having an AMC theatre next door was a highlight
My room was never cleaned during my entire stay. I was gone most of the day Saturday and some of Sunday, but no cleaning attempt was made. Like, knock on the door, I’ll take a walk to let them do that. Didn’t run out of towels, but I’m just one person.
10.0 / 10.0
Great location close to the river and magnificent mile. We loved the suite room and the city view, room was clean and very comfortable. We loved the breakfast, especially the made to order breakfast station. Would definitely recommend to anyone thinking of a stay in Chicago downtown.
Great hotel but feedback for the hotel would be for ceramic cups for breakfast not disposable cups.
1.0 / 10.0
nothing
nothing
5.0 / 10.0
The service was excellent in the hotel- every employee was courteous.
The breakfast was ok. Somewhat disappointing in that they ran out of items: ketchup, bananas, sausage, truffles. The parking garage is terrifying- young people late teens & 20's slow rolling in the garage, smoking weed, drinking, loud music and stopping to ask questions while they are casing cars and the people. No security.
The cost to park was exorbitant and ridiculously high compared to other places esp given the the above mentioned lack of safety measures.
10.0 / 10.0
All was great and excellent customer service!
All was perfect
9.0 / 10.0
Great location and amenities. Comfortable and clean rooms and spaces- excellent for a group. Parking on site and the ability to drive up to drop off and pick up out of the elements was great. Good breakfast and the bar area was nice and lots of TVs and space to hang out.
The destination fee was a little confusing and we ended up losing our $25 ($50 since we had 2 rooms) the first night since I didn’t really look into it and we got there late. Just felt like an additional unnecessary fee in my opinion.
10.0 / 10.0
Clean room, nice view.
Definitely need clearer instructions on where and how to park, the fee is very reasonable but instructions would help!
4.0 / 10.0
Location, Good breakfast, staff attention
Elevator malfunctioned twice in the same day, dirty towel
10.0 / 10.0
Great location
N/a
10.0 / 10.0
Value for money, well located, friendly and helpful staff, extremely clean, modern decor
Breakfast had limited gluten free options
5.0 / 10.0
The location and breakfast
The shower only had very very hot water, pillows were hard and small
1.0 / 10.0
Siempre es el local la vista de la ciudad
Housekeeping didn't refill the body wash bottles. The cook’s assistant at breakfast behaved despotically. I called the lobby to remind them that the bottles needed refilling, and they still didn't do it.
8.0 / 10.0
The friendliness
Having to pay the $200 resort fee and having to use $25 a day in the restaurant whether I wanted to or not. So $50 is not givin back out of the $200
10.0 / 10.0
Loved the location, breakfast, friendly staff and happy hour!
The bathroom sink and shower were very slow to drain.
8.0 / 10.0
The location was very good.
I didn't like the hidden fees. The tub was horrible and the toilet need to be replaced..
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Embassy Suites by Hilton Chicago Downtown Magnificent Mile. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Embassy Suites by Hilton Chicago Downtown Magnificent Mile. Enjoy the water!
Is Embassy Suites by Hilton Chicago Downtown Magnificent Mile pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Embassy Suites by Hilton Chicago Downtown Magnificent Mile?
We found 26 amenities for this rental. This includes business facilities, concierge services, free parking, air conditioning, and pool.
