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Hotel Ambassador

Top rated by guests

Photo of the whole room

Guests

Property building

Bed, Photo of the whole room, Bedroom

Restaurant/places to eat

8.1Excellent

(1,444 Ratings)

"The staff were extremely accommodating and kind. We decided to visit Switzerland on a whim as we were traveling from Paris to Rome to visit some filming locations for the KDrama 'Crash Landing on You'..."

Verified guest

Don't miss out! Price and availability may change

8.1 / 10.0

Excellent(1,444 Ratings)

Hotel in City of Bern

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Offering free underground parking and free spa facilities, the Hotel Ambassador was renovated by star architect Ali Tayar in 2013, and is located in a quiet area, 7 minutes by public transport from Bern’s city center.

Amenities at Hotel Ambassador

Pool

Air conditioner

Pets allowed

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

TV

Wheelchair accessible

Gym or Fitness Center

Family friendly

Free parking

Map of City of Bern

city location on map

Nearby attractions

Bern, Dählhölzli + BärenPark Zoo

Doubs Natural Regional Park

Zoo du Bois du Petit-Château

Etang de la Gruère

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

Top rated by guests

8.1Excellent

(1,444 Ratings)

"The staff were extremely accommodating and kind. We decided to visit Switzerland on a whim as we were traveling from Paris to Rome to visit some filming locations for the KDrama 'Crash Landing on You'..."

Verified guest

Don't miss out! Price and availability may change

$$$$

8.1 / 10.0

Excellent(1,444 Ratings)

Hotel in City of Bern

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of City of Bern

city location on map

Nearby attractions

Bern, Dählhölzli + BärenPark Zoo

Doubs Natural Regional Park

Zoo du Bois du Petit-Château

Etang de la Gruère

Available Rooms

About this hotel

Offering free underground parking and free spa facilities, the Hotel Ambassador was renovated by star architect Ali Tayar in 2013, and is located in a quiet area, 7 minutes by public transport from Bern’s city center.

Amenities

Pool

Air conditioner

Pets allowed

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

TV

Wheelchair accessible

Gym or Fitness Center

Family friendly

Free parking

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

8.1 / 10.0

Excellent(1,444 Ratings)

100% verified reviews

5.0 / 10.0

Fair

Location and view

Very basic approach to esthetics and comfort.

7.0 / 10.0

It was an "okay" stay, but I will not recommend it to friends or family.

The location. It was only one short tram trip from the city center.

- The bathroom was quite small. Everything is so packed in there. There is only one hanger on the bathroom door. Which is quite annoying as you usually need to hang your clothes and towel. But there is no space to do so. - We booked a triple room. And the third bed, which is an extra bed, is so uncomfortable. It was an old and thin mattress. - The room it self was also quite small for a triple room. - The room key is still a manual one. - The room temperature was too warm for us. We asked if it can be readjusted, but the receptionist said that the minimum temperature is something that they have preset, so it cannot be readjusted.

7.0 / 10.0

Pleasant staff, average hotel for high price

The location was good for us in a quiet area outside of Bern but still connected with public transit. The staff was extremely friendly.

The rooms are tight for a family (3 people), the pillows are very soft, the cot for the child was so uncomfortable that she refused to sleep there. The room heating kept going to full blast, heating the room to 27C. We could turn it off and left the window open.

8.0 / 10.0

Clean comfortable with free parking

Clean, comfortable and Free car parking

8.0 / 10.0

Nice hotel, very friendly and helpfull staff. Nice location.

The bed is nice, and the view was good from our floor (7th). There is a small spa with a pool and sauna. The breakfast has several options and it was good. The staff is very friendly and helpfull.

The room was small for 3 people. The pool was too cold, specially considering that it was a spa in theory.

5.0 / 10.0

Not good enough for a 4-star hotel, there are better options.

Fast check-in, parking spot included and a straight elevator to the garage. Room with a nice view of the city. Gentleman at the reception was very helpful and welcoming. Quiet area of Bern and a sauna that stays open until 11pm.

Bathroom was just an open glass cabin, relatively small rooms and the worst part was the constant hassle to get acces to the garage and the fitness/sauna area, needing to ring the bell with a giant camera to get someone to open the door. It felt more like a prison. Very outdated TV with no streaming and most channels didn’t work.

8.0 / 10.0

Good value and good tram to centre

Good value and facilities accommodated our family.

8.0 / 10.0

OK for what we were looking for but nothing to write to home about

Quality of the room and bed. Coffee maker appreciated even if the cable was short. Good quality breakfast, supplied to the very end of the breakfast slot

The view was obscured by automated blinds that could not be operated from the room. The ramp of the access to the lower floor in the garage is very tight. We asked for a 2 pm check-out holding a genius level 3 status, but as this carried a surcharge of 2xCHF 25, we declined. The confirmation stated bathrobes and slippers, but these items we never found.

1.0 / 10.0

the experience could be better.

Very close to the city Center 7min by Tram.

Poor quality beds and mattresses and room too small for 3 people. The pool water was so cold that my son caught a flu. We will come back to the city but for shore no more this Hotel called 4 stars……

8.0 / 10.0

Lovely hotel with free parking

We were upgraded for free by Marco and got a room at the top floor with fantastic view over the whole town. There was also a free parking with a charger for EV, which was great.

We purchased two breakfasts for 17.- chf and before paying we asked whether it was only cold breakfast or it had continental hot options (eggs, sausage, etc.). We were assured that breakfast includes hot dishes. However, when we came down at 7:30 for breakfast, there was a large group of tourists and all dishes for hot meals (eggs, sausage, potatoes, tomatoes, mushrooms) were empty. When we asked the staff to bring out some more, the young lady appeared stressed and unhappy (not apologetic at all) saying that it will take time. It was rather unfortunate… we couldn’t wait due to the appointment we had, so we had to leave… it would’ve been nice of the restaurant was ready to serve for the number of guests staying at the hotel.

8.0 / 10.0

Nice location with a very compact spa

Rooms were good. Although the semi transparent glass for the bathroom was a little disconcerting at first

Spa facilities very compact and not clearly signposted about the changing rooms

10.0 / 10.0

A great, cost-efficient and high-quality hotel to stay at in bern.

The staff were extremely accommodating and kind. We decided to visit Switzerland on a whim as we were traveling from Paris to Rome to visit some filming locations for the KDrama 'Crash Landing on You' and the concierge at the hotel helped us tremendously in figuring out how to get around the Country last minute.

The spa/pool/fitness room is tucked away on a small floor and is a bit of a hassle to find/get to. Also, don't be too surprised at how expensive everything is inside the country. Lastly, the on-boarding/set-up in order to get the complimentary tram pass for Bern was not clearly stated and we needed to ask about it via phone.

3.0 / 10.0

Tatty and worn out not a great experience

Not much

Run down rooms not clean , shower poor , not clean

10.0 / 10.0

Very good staff and very clean and good breakfast

Cleanliness, staff

Everything was good

10.0 / 10.0

Exceptional

The hotel room was very clean & spacious. The staff was very helpful and friendly.

10.0 / 10.0

Exceptional

Great clean place

9.0 / 10.0

Value for money

1. the hotel provides many free private parking lots. 2. free travel pass (public transport) around Bern city. hence, easy to go around. 3. the tram station just next to the hotel. no need to walk far!

bathroom a bit crampy. not suitable for the elderly.

9.0 / 10.0

good short stay for visiting Bern

very nice family room (2 interconnected rooms, each one with their own bathroom) quiet clean comfortable

it’s not close to the center, the location is quite remote. we were by car so it was quite easy for us, cannot judge how it is by public transport.

9.0 / 10.0

Superb

Breakfast should be included.

6.0 / 10.0

The hotel is ok for a one night stay.

Hotel is well located and convenient.

Room is small and the bathroom is practically in the room - no privacy at all.

7.0 / 10.0

Good

location

7.0 / 10.0

good value but only if you share rooms with people you are very familiar with

close to the center with private parking

The toilet walls and door were made from a semi transparent glass that did not allow much privacy

9.0 / 10.0

convenient, comfortable and good value

cleanliness, free parking and pool facilities.

breakfast may be better and pool would be comfortable if more warmer. there are 2 Sauna rooms - i could also propose to convert one into steam room. Would be then perfect.

10.0 / 10.0

nice area, good hotel with parking space but a bit old.

location and parking space

old keys and small rooms

9.0 / 10.0

Superb

The service for the breakfast and the restaurant was really slow and poor.

10.0 / 10.0

Exceptional

Service and cleanliness were excellent

Nil

10.0 / 10.0

Exceptional

Very nice hotel with good price. Well equipped room, clean and nice view from big window

7.0 / 10.0

Could be better with a few fixes

- Good location - Competent staff - Parking

- Lack of quality pillows - no night light - tiny toilet - low water pressure, so I had to hold the shower switch with one hand

3.0 / 10.0

I strongly NOT recommend this hotel, especially for families with kids

I can appreciate only the location of the hotel, unfortunatly.

The hotel did not reflect the comfort of a 4 * Hotel, neither 3* I would say. We had a very unplaisant stay at the Ambassador. First, the room reserved on booking platform did not reflect the reality on site. We reserved a room with bathtube and we've recieved a room with shower, that other the fact that it didn't worded properly it also didn't had any door. The toilet was separated in 0.5 m2. Also, the staff was not opened the resolve any of the issue presented. There was also very cold in the room with no possibility to raise the temperature of the heating system, maximum 20 degrees (we've traveled in early December with kids) so we had to go to sleep with extra sweters on.

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