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Embassy Suites by Hilton Knoxville West

Top rated by guests

Bar (on property)

Premium bedding, in-room safe, desk, blackout drapes

Minibar

Free toiletries, hair dryer, towels

Flat-screen TV

9.4Outstanding

(1,010 Ratings)

"It was very nice "

Richard

Don't miss out! Price and availability may change

9.4 / 10.0

Outstanding(1,010 Ratings)

Hotel in Cedar Bluff, TN

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Hotel in Knoxville with free breakfast and a fitness center
This smoke-free hotel features an indoor pool, a restaurant, and a fitness center. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Additionally, a bar/lounge, a sauna, and a hot tub are onsite.
Embassy Suites by Hilton Knoxville West offers 142 air-conditioned accommodations with safes and coffee/tea makers. Accommodations are furnished with queen sofa beds. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Knoxville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 14 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision. Guests under 16 years old are not allowed in the fitness facility.

Amenities at Embassy Suites by Hilton Knoxville West

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Laundry

Balcony or Patio

Hot tub or spa

Gym or Fitness Center

Free parking

Map of Cedar Bluff, TN

city location on map

Nearby attractions

The Island in Pigeon Forge

TITANIC Museum Attraction

The Lost Sea Adventure

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

$$$$

Top rated by guests

9.4Outstanding

(1,010 Ratings)

"It was very nice "

Richard

Don't miss out! Price and availability may change

$$$$

9.4 / 10.0

Outstanding(1,010 Ratings)

Hotel in Cedar Bluff, TN

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Cedar Bluff, TN

city location on map

Nearby attractions

The Island in Pigeon Forge

TITANIC Museum Attraction

The Lost Sea Adventure

Available Rooms

About this hotel

Hotel in Knoxville with free breakfast and a fitness center
This smoke-free hotel features an indoor pool, a restaurant, and a fitness center. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Additionally, a bar/lounge, a sauna, and a hot tub are onsite.
Embassy Suites by Hilton Knoxville West offers 142 air-conditioned accommodations with safes and coffee/tea makers. Accommodations are furnished with queen sofa beds. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Knoxville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 14 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision. Guests under 16 years old are not allowed in the fitness facility.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Laundry

Balcony or Patio

Hot tub or spa

Gym or Fitness Center

Free parking

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

Ratings and reviews

9.4 / 10.0

Outstanding(1,010 Ratings)

5.0 / 10.0

Overall, the food was excellent, and I was very satisfied.

4.0 / 10.0

Our 2 night stay was good overall. However, our room was not cleaned and restocked with clean towels, etc. after our first night. I had to go get clean towels from the downstairs lobby. Not receiving a visit from housekeeping also led to an overflow of trash in our room. This was disappointing & unusual for Embassy Suites.

4.0 / 10.0

Spots in the ceiling near the entrance and accumulated dust on vent cover.

5.0 / 10.0

Our stay was great! Embassy Suites West is always our hotel of choice in Knoxville.

10.0 / 10.0

It was very nice

8.0 / 10.0

Nice lobby and eating area. Our room was not ready at check in time so we waited in lobby for about 45 min until it was. Pool was ok. Room was nice.

5.0 / 10.0

Visiting Knoxville for Fanboy Expo (Conic-Con). This location was super convenient to get to everything and the staff was great. I know exactly where to stay for my next visit.

10.0 / 10.0

Our stay was AMAZING! Knoxville is a boring city, but the hotel made up for it. The staff was OUTSTANDING from check in to the bar and the breakfast staff. If we ever had to stop through again, we’d definitely stay again!

6.0 / 10.0

was told pool was broken and it wasn't fixed

10.0 / 10.0

Great property and location in West Knoxville. Breakfast buffet is top notch.

10.0 / 10.0

Beautiful place

8.0 / 10.0

The customer service of the staff was great. The only thing that I think needs to improve is the cleanliness. I went into the closet to hang up some clothes and it was super dusty. I think they don’t really put much care to it since not everybody uses it. Also, I hung my towel on the bathroom hook and it fell off. Other than that everything was great.

4.0 / 10.0

Front office evening we arrived was excellent. Bathroom was not cleaned well, floors were dirty. Furniture was old and dirty but beds were very good.

5.0 / 10.0

botique feel hotel

5.0 / 10.0

Nice hotel!

3.0 / 10.0

Towel bar instantly fell off wall. Door between the bedroom and the bathroom would not stay secured without something forced up against it, which was a privacy issue. The air conditioner was incredibly loud and disrupted all of our sleep. We had to turn it off to sleep and it got pretty hot. The breakfast was excellent and the service downstairs at breakfast was incredible. The best were very comfortable. The layout of the room was good for trapping family.

8.0 / 10.0

Very nice

4.0 / 10.0

This was my first stay at ES. The property was impressive. I'm not goofing to marks because the breakfast closed early, and that was one of our reasons for choosing this property.

3.0 / 10.0

Almost everything was good until we got to our room to shower and notice a dirty washcloth hanging on the shower and already used dry bar of soap inside the the shower which means it wasn’t cleaned. Which was very bothersome for the price of the room that was paid. The staff did come and clean the shower after I called but I expected that being that it was an inconvenience to be rectified better or differently. Overall the staff was very friendly and the facility smelled amazing.

10.0 / 10.0

Great

8.0 / 10.0

Room was very nice, bed was comfortable but the air conditioning was quiet loud.

10.0 / 10.0

The quietness of the area .

5.0 / 10.0

Nice clean room and the reset of the facility. Service was good.

10.0 / 10.0

Second stay here, won’t be my last

8.0 / 10.0

The hotel was beautiful everything was in great condition in my room. Loved that they tvs said my name, always a great touch. Elevators were quick. My only complaint is that I wasn't given any notice that the pool and hot tub weren't working because that's the main reason I chose this hotel. So bummer but still a very nice place.

10.0 / 10.0

I enjoyed staying at this property. The housekeeping staff did a good job at keeping the property clean. Happy hour downstairs is a must and the dinning options wasnt bad either. Only complaint was one of the waitresses automatically added gratuity to my dinner without telling me and when i added my gratuity she came out with well enough. Other than that the staff was helpful and friendly

5.0 / 10.0

Nice Hotel, room was clean and bed was comfortable. bathroom was missing a few hooks that were ripped off and not repaired. Good overall

5.0 / 10.0

We were concerned that the interstate traffic noise would be loud and disturbing, but we heard nothing at all. Noise barriers were most effective.

10.0 / 10.0

They tried to put us in a new room they had made on the 1st floor but it was not cozy or inviting, the curtains didn’t close, so they put us in the 4th floor and we loved our room and could have stayed longer. We loved it, The breakfast and staff at breakfast were so awesome. We enjoyed the fresh cooked omelettes. One of Our favorite parts of staying there.

10.0 / 10.0

Great place to stay right off the highway

10.0 / 10.0

Awesome staff. Awesome property. Convenient to the interstate for travelers. Car dealerships and storage lots all around so it's not the greatest location but the good news is that you really don't have to leave property if you don't want to leave the property you don't have to. There are plenty of good restaurants around for meals.

6.0 / 10.0

The front desk staff was rude. The shampoo, conditioner, etc was poor. Stay at the Drury Inn down the street. It's much nicer.

2.0 / 10.0

Rooms were not very clean. Stains on the walls everywhere. Bathroom had previous customers contacts laying in the floor where they have not cleaned well. Hair in the shower. Just overall felt dirty. The icing on the cake was the AWFUL customer service we received. We asked Ermie about checking out a day early and she said yes that would be no problem as long as it’s by 11:00 and we would be refunded our last nights stay. When trying to check out Jordan informed us we would to call Expedia because that’s who the booking was through to receive our refund. After leaving the hotel we called and Expedia called the hotel to get confirmation of earlier check out. The manager Briana DENIED our 1 day early refund after 2 employees told us we would receive a refund and to called. She then said she doesn’t know why the employees would tell us that because that isn’t their policy. Half our party had already left to go home because we were told otherwise. Briana was a coward and refuses to come out of her office where she told me she was going to look into this further once I drove 30 minutes round trip back to talk to her directly because she conveniently wasn’t available to talk over the phone. She refused to come out and speak to me and told Jordan, her front desk, that she was in a food meeting and wasn’t coming out that her decision had been made. After asking repeatedly to speak to her Jordan called the cops which I agreed was a good idea to hopefully be able to get Brianna to come

10.0 / 10.0

Friendly staff

4.0 / 10.0

The place had a lot of dogs, no problem. The only thing I can really say is the lady Monday morning was so nice and helpful. She should get a raise. But I will say the restaurant that they say is more a grab and go place. The description is not accurate at all. They have a huge room with a bar. Super plus but there was no restaurant and that’s why I spent 300$ a night. Very disappointed in that aspect. Over all very nice.

4.0 / 10.0

The place had a lot of dogs, no problem. The only thing I can really say is the lady Monday morning was so nice and helpful. She should get a raise. But I will say the restaurant that they say is more a grab and go place. The description is not accurate at all. They have a huge room with a bar. Super plus but there was no restaurant and that’s why I spent 300$ a night. Very disappointed in that aspect. Over all very nice.

5.0 / 10.0

Excellent stay. Clean room and perfect location for my family while traveling.

5.0 / 10.0

Excellent stay. Clean room and perfect location for my family while traveling.

10.0 / 10.0

Favorite hotel when going to Tennessee football games

10.0 / 10.0

Our favorite hotel when going to Tennessee football games!

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