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Aloft El Paso Downtown

Top rated by guests

Reception

Lobby

Room, 1 King Bed | Desk, free cribs/infant beds, free WiFi, bed sheets

Executive Suite, 1 Bedroom (Mobility Accessible, Roll-In Shower) | Desk, free cribs/infant beds, free WiFi, bed sheets

Shower, free toiletries, hair dryer, towels

8.6Excellent

(1,002 Ratings)

"The staff was amazing including the valet, executive house keeper and front desk staff. Every time I asked for help they responded quickly and patiently"

Pamela

Don't miss out! Price and availability may change

8.6 / 10.0

Excellent(1,002 Ratings)

Hotel in Ciudad Juarez

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Hotel with a restaurant, near Paso del Norte International Bridge
Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Additionally, valet parking, a business center, and conference space are onsite.
Housekeeping is available on request.
Aloft El Paso Downtown offers 89 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and MP3 docking stations. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. LED televisions are featured in guestrooms. Additionally, rooms include complimentary bottled water and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Amenities at Aloft El Paso Downtown

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Laundry

TV

Map of Ciudad Juarez

city location on map

Nearby attractions

El Paso Chihuahuas

Scenic Drive - Overlook

War Eagles Air Museum

Hueco Tanks State Park & Historic Site

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

$$$$

Top rated by guests

8.6Excellent

(1,002 Ratings)

"The staff was amazing including the valet, executive house keeper and front desk staff. Every time I asked for help they responded quickly and patiently"

Pamela

Don't miss out! Price and availability may change

$$$$

8.6 / 10.0

Excellent(1,002 Ratings)

Hotel in Ciudad Juarez

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Ciudad Juarez

city location on map

Nearby attractions

El Paso Chihuahuas

Scenic Drive - Overlook

War Eagles Air Museum

Hueco Tanks State Park & Historic Site

Available Rooms

About this hotel

Hotel with a restaurant, near Paso del Norte International Bridge
Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Additionally, valet parking, a business center, and conference space are onsite.
Housekeeping is available on request.
Aloft El Paso Downtown offers 89 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and MP3 docking stations. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. LED televisions are featured in guestrooms. Additionally, rooms include complimentary bottled water and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Amenities

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Laundry

TV

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

Ratings and reviews

8.6 / 10.0

Excellent(1,002 Ratings)

5.0 / 10.0

Yes

3.0 / 10.0

The bar was fine, the people at the front desk were horrible. Very rude and could care less about the issue we had.

5.0 / 10.0

Nice place. Clean. Friendly staff. Downtown location is nice.

4.0 / 10.0

No breakfast, great location, nice staff

4.0 / 10.0

Alot of places to eat around here..and to park...also if you are into bargains...many places to shop on El Paso and Stanton streets...

10.0 / 10.0

The staff was amazing including the valet, executive house keeper and front desk staff. Every time I asked for help they responded quickly and patiently

6.0 / 10.0

No

10.0 / 10.0

The staff was provided exceptional customer service. They treated us like family.

2.0 / 10.0

I have previously stayed at the Aloft and I loved it. HOWEVER, this time around I had booked a suite and upon my arrival I was told that they over booked and had no suites available. I was given a regular room and no refund for the price difference was given. :(

10.0 / 10.0

I love this place. All the beautiful old buildings. Best of all, the staff was very helpful and all the people were so nice, that includes the staff, guests, even people on the street. El Paso is the best city ever. I can’t wait to bring friends.

5.0 / 10.0

The check in was simple and easy. The Valet staff were so helpful in both check in and check out. The room was adequate and the only thing missing was an extra toilet paper! I tried calling the front desk but it was permanently engaged. Apart from that it was nice stay with friendly staff. Oh and great room views with beautiful sunset!

10.0 / 10.0

There

5.0 / 10.0

Great old building renovated and modern. Very clean rooms. Breakfast could be improved. It seemed like the food was premade and microwaved.

10.0 / 10.0

Daniel, Adam, Nick, and Marco were all excellent and went above and beyond in service. I also spoke with a woman at the front desk yesterday who I believe is named Stephanie (I apologize if I have her name wrong!), but she was extremely helpful as well! Everyone at this hotel was wonderful. Thank you!

10.0 / 10.0

We thought the building was beautiful and the toiletries were high quality.

5.0 / 10.0

The cleaning staff had the room looking amazing. Tight bed sheets, super clean bathroom and a great view on the 9th floor. Front desk was allways helpful and friendly and the valet parking was the fastest Ive ever seen. 10 out of 10

8.0 / 10.0

Great place

10.0 / 10.0

It´s the third time we stayed here, we love everything about this hotel.

10.0 / 10.0

Good location, staff, amenities, and cleanliness.

10.0 / 10.0

A+

4.0 / 10.0

The building was a little old, the parking was valet. Rooms were clean. The door in restroom gave little privacy.

10.0 / 10.0

Beautiful converted building, trendy bar and common areas. Nice restaurants and coffee shops nearby

10.0 / 10.0

The place is right in downtown El Paso it’s a beautiful place restaurant on the premises which so convenient, Everyone is so friendly, I will stay here again

10.0 / 10.0

The best place to stay in El Paso!

5.0 / 10.0

Just needed a bed to sleep in for the night. Driving from Vandenberg Space Force Base in Cali and stopped in El Paso. Exhausted I just needed a bed. But what a great night’s sleep. Modern rooms while elo

10.0 / 10.0

Everyone was great except for a shuttle driver that got irate at the door.

5.0 / 10.0

Great stay.

8.0 / 10.0

No parking other than valet or at a meter on the street.

10.0 / 10.0

Very nice i recommended 100%

10.0 / 10.0

Room was small but very unique, unlike anything I've ever stayed.

10.0 / 10.0

Great customer service

10.0 / 10.0

The location is perfect, easy to get anywhere. Downtown El Paso is a bit a dead town at night, however the hotel is closed to many restaurants within walking distance

3.0 / 10.0

It was dark inside and rooms seemed unnecessarily cramped.

3.0 / 10.0

Not a fan of the sliding door that didn't close all the way separating the bathroom from the rest of the room. Otherwise the stay was fine.

10.0 / 10.0

5 stars

2.0 / 10.0

Requested my car to be brought up at 4am in order to leave for airport. I got down there at 4 am and I went to the car which was left at the curb but no one was there to hand over keys. Couldn't get back into hotel because I had left key card in return box. No one was at front desk. No one was at valet. There was a strange man across the street watching me and saw that I was locked out of hotel. I was banging on the glass door of hotel and no one responded. I was really frightened and felt trapped. Finally, someone with a back pack ran up to front desk and opened the door for me. I was so shaken and I told him what happened. He then got rude and said "well give me the ticket number and I'll get keys". I was shocked. He went and got valet, who got my car keys. No empathy or apologies. I was shaking all the way to airport. When I provided feedback to Assistant GM, she said that it was a teachable moment for her staff and she said it won't happen again. Again, little empathy. As a woman traveling alone, I would never consider this hotel. They have poor coverage of front desk and I felt very unsafe.

10.0 / 10.0

Great location

10.0 / 10.0

Beautiful hotel with great amenities and friendly staff. Parking is $19/night, fyi.

3.0 / 10.0

So much noise from next door rooms, even you can hear the toilet flush, closing doors, and vibration on the phone.. could not sleep well, as I have to catch a flight early morning.

8.0 / 10.0

This hotel was clean and nice. Staff was very friendly. I did not like the parking situation but that is to be expected with a downtown hotel.

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