IntercityHotel Heidelberg

Room was clean and bright. 1 min walking to train station. Luggage storage available prior to check in time. Centralized air conditioning. Overall comfort stay.

Aircon wasn't working in the room on the first night but staff was very helpful to help us changed a room for the next night.

Starting with the positive , the good thing about this hotel is the proximity to the main train station . Staff attitude is not that great , the staff I interacted with sidelined me despite me waiting in line and attended to the locals first. Hotel does not disclose that there is a city tax before hand and neither does Agoda The room that was provided was not cleaned , there was many strands of hair on the bed , pillows , on the floors of the room and bathroom and the lights in the bathroom also were broken .Called reception more than 5 times and no one answered , when I went down in person , the staff was seated there and was not bothered to answer the phone , requested to speak to a manager but request was denied , she told me she will change the room for me , the new room was not any better , there was dust everywhere and hair on the bathroom floors that was not cleaned .I paid 216 euros for this room and it was really not worth the money .

A modern and relatively new hotel in a prime location right next to Heidelberg Hbf. Very convenient for sightseeing, with easy access to buses and trams. The self-service kiosk makes check-in and check-out quick and hassle-free. The only downside was that there seemed to be limited staff on duty, although this may have been due to the public holiday eve. Overall, a great choice for travelers who value convenience and accessibility.