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Crowne Plaza Chester by IHG

Top rated by guests

Breakfast, lunch, dinner served; British cuisine

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, Multiple Beds | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, Multiple Beds | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Egyptian cotton sheets, premium bedding, minibar, in-room safe

8.8Excellent

(1,007 Ratings)

"Nice room, nice pool, shame spa pool was closed on our visit. Great location for city centre and shopping, lovely staff. Have booked again in Dec for the Christmas Market and shopping. "

Francene

Don't miss out! Price and availability may change

8.8 / 10.0

Excellent(1,007 Ratings)

Hotel in Chester

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Hotel with a full-service spa, 4-minute walk to Chester Cathedral
This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a sauna are onsite.
Housekeeping is available on request.
Crowne Plaza Chester by IHG offers 160 accommodations with minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities at Crowne Plaza Chester by IHG

Pool

Air conditioner

Internet / Wifi

Laundry

Hot tub or spa

TV

Wheelchair accessible

Gym or Fitness Center

Map of Chester

city location on map

Nearby attractions

Knowsley Safari

The Liverpool Waterfront UK

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

$$$$

Top rated by guests

8.8Excellent

(1,007 Ratings)

"Nice room, nice pool, shame spa pool was closed on our visit. Great location for city centre and shopping, lovely staff. Have booked again in Dec for the Christmas Market and shopping. "

Francene

Don't miss out! Price and availability may change

$$$$

8.8 / 10.0

Excellent(1,007 Ratings)

Hotel in Chester

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Chester

city location on map

Nearby attractions

Knowsley Safari

The Liverpool Waterfront UK

Available Rooms

About this hotel

Hotel with a full-service spa, 4-minute walk to Chester Cathedral
This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a sauna are onsite.
Housekeeping is available on request.
Crowne Plaza Chester by IHG offers 160 accommodations with minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Internet / Wifi

Laundry

Hot tub or spa

TV

Wheelchair accessible

Gym or Fitness Center

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

Ratings and reviews

8.8 / 10.0

Excellent(1,007 Ratings)

5.0 / 10.0

Good position with great staff

3.0 / 10.0

Been before, but this was not as good, staff were helpful as expected, however the room we were given was not acceptable, the toilet had been used and was blocked. We were given a replacement. My overall opinion is the room was looking a bit tired and in need of an upgrade , the bathroom was not as good ,the shower head was poor water flow and not as clean as i would have liked. There was not enough tea and coffee and milk. The tv remote batteries were flat. The windows need secondary glazing as traffic noise was bad, We use IGH hotels a few times in different city's and think the crowne plaza chester is a good hotel, but needs some attention to details for customer satisfaction. We will probably try elsewhere in chester next time

3.0 / 10.0

No heating in the room, the provided a small oil filled heater, but disappointed that the heating was not working.

2.0 / 10.0

the bar area and restaurant areas are good, but the hotel is let down by the bedrooms. Ours, this time, was terrible. sofa bed not made up, stains on walls, rust stain in bath, shower barely flowing. Air con non-existent and room was hot with no windows to open

3.0 / 10.0

Terrible Check in experience had to wait for a long time only to be told our Room wasn't ready yet which is a suprise to me as House keeping Knocked my room door 🚪 before 10am on my Departure day to see if I was ready for leaving my room yet . The Bar staff were nice Friendly and knowledgeable of the local area. Car parking at £17 per night is expensive i thought and considering I got blocked in by another Car when I was leaving I thought the car park was poor and very Tight. My Room was Wondering Clean fresh and modern very happy with that but overall Disappointed with our Short Stay at the Hotel and Will try somewhere different next month.

5.0 / 10.0

Good wifi speed/signal & easy to log in. Managed to get a parking space easily on Friday afternoon. Excellent access to hotel.

5.0 / 10.0

Great stay very clean

5.0 / 10.0

Good

5.0 / 10.0

Excellent check in with good advice from Meg on places to eat in Chester.

3.0 / 10.0

Hotel is in a great location for Chester city centre, hotel looking a bit tired now could do with some renovation. We stayed in a Superior room but don’t know what was superior about it. Didn’t get any information from the receptionist just basically given our room key. Had to phone reception to ask for the WiFi details. Drinks in the bar lounge are very expensive

5.0 / 10.0

Breakfast was excellent. The proximity of the hotel to Chester centre is very good.

5.0 / 10.0

Pleasant staff, clean room, nice location

5.0 / 10.0

The staff make this place especially the bar staff!

4.0 / 10.0

Rather dated modern decor. Zero atmosphere. Lots of floors and elevators to navigate to find where you need to be. The location so close to the historic zone is very nice however.

5.0 / 10.0

Every staff member was so helpful and courteous. The room was lovely.

4.0 / 10.0

Very well located with convenient car parking. Spacious, clean, quiet and comfortable room. Only downside was a long check in

10.0 / 10.0

Nice room, nice pool, shame spa pool was closed on our visit. Great location for city centre and shopping, lovely staff. Have booked again in Dec for the Christmas Market and shopping.

5.0 / 10.0

Lovely hotel. Clean and comfortable. Friendly helpful staff. 2 munute walk from chester market and shops. 8 min drive /taxi to chester zoo. We would definitely stay again 😄

8.0 / 10.0

Staff were all kind and helpful. Easily the hotels best attribute. Our room was a slight disappointment, with the view facing closed buildings and alleys. I'd probably ask for a room on the opposite side for a beautiful landscape view. The room felt in need of a refresh and livening up, but we did so much we really only showered and slept. Which were accommodated without issue.

1.0 / 10.0

Disappointed from arrival. No car parking spaces at the hotel even though the car park said spaces. Car park was very tight casing me to kerb my alloy wheel on arrival. Once parked off site the check in took 35mins. 18 people in the queue to check in before us all complaining. No sorry from reception. Room was terribly dated, dirty and noisy as the windows are old and don’t reduce the road noise. On top of the poor service we only had one towel in the bathroom for 2 people??? Very poor and very brand damaging. I will never stay in a crown plaza again.

10.0 / 10.0

Staff were attentive, friendly and extremely acommadating

3.0 / 10.0

One person on reception on arrival with 9 people trying to check in. Another person showed up but chose to answer telephone rather than check people in. Had to wait 20 minutes on check in

10.0 / 10.0

Lovely hotel and friendly staff

6.0 / 10.0

Although room was book for two adults and 1 child (13 year old), at time of booking age of child is required, the sofa bed was not made up in the room. Requested the front desk to make up the bed, their response was as it was not requested in the booking the bed was not made and had to wait 45mins as night staff was undergoing a shift change. Additionally the room was not set for three people with no towels etc. excellent location but room is dated. On the doorstep of the city centre with plenty of restaurants and town centre walking distance.

10.0 / 10.0

Very good

10.0 / 10.0

No problems for the couple of nights I stayed. Really relaxing, enjoyable, comfortable and welcoming a stay.

8.0 / 10.0

Great location to explore chester. Parking available nice club rooms. Meg on reception is incredibly helpful and friendly

3.0 / 10.0

A fine place to stay, location is great. The hotel itself though seems a little run down, rooms could possibly do with a little bit of a spruce up. Everything was clean and working but you can tell its probably due a freshen up some time soon.

5.0 / 10.0

Excellent hotel. Friendly staff. Fantastic location. Will definitely revisit.

10.0 / 10.0

Our favourite hotel when staying in Chester for all the reasons we’ve highlighted. Lovely staff, very welcoming, friendly, professional and helpful - nothing is too much trouble! We will see you again soon - thank you all!

10.0 / 10.0

Excellent friendly staff throughout the hotel.

10.0 / 10.0

stayed at the crown plaza once before this time was no different lovely staff food great very comfortable hotel i can reccomend your hotel

4.0 / 10.0

Excellent hotel, let down by the cheap plastic toilet seat in the room.

4.0 / 10.0

Manager at this hotel puts customers above all else.

2.0 / 10.0

Reception staff slow to the extreme, not helpful in the slightest, told lies would definitely not recommend to anyone. Bar staff not available. No staff greeted you at breakfast had to wait then not helpful

10.0 / 10.0

Excellent staff, excellent property and excellent location. A holiday maker’s dream.

10.0 / 10.0

Very nice welcome from Reception staff. Food and service were excellent. Very enjoyable few days’ stay.

6.0 / 10.0

The beds were a single and not a super king and room was meant to be premium and it certainly wasn't that

6.0 / 10.0

I like the position but the aircon was bad. Nothing opens until 7-8am nobody on reception until 8am. Restaurant staff were very nice. As I was there to vet hotel.

1.0 / 10.0

Nothing was right about this property. Dated dirty and not at all well maintained. Towels were soiled and not replaced from the last guest, no shampoo, safe did not work and housekeeping left door wide open for anybody to walk in. Brought the attention of the duty manager, but as payment was made beforehand nobody gave a dam. We left a day early and glad to have done so, obviously no recompense.

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