Hotel Royal Luzern
Top rated by guests





8.2Excellent
(2,224 Ratings)
"Very beautiful property. Absolutely loved the stay. As the name suggests the hotel has a royal vibe. Looking straight into the lake from your balcony."
Verified guestDon't miss out! Price and availability may change
3-Star Hotel
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
Located in Lucerne and with Lido Luzern reachable within 1.1 miles, Hotel Royal Luzern has a terrace, non-smoking rooms, free WiFi throughout the property and a bar.
Business facilities
Free WiFi/internet
Non-smoking
Pets allowed
Heating
Bar
Balcony/Terrace
WiFi/Internet
Family friendly
Smoking allowed
Safe
Accessible by lift
Key access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
Top rated by guests
8.2Excellent
(2,224 Ratings)
"Very beautiful property. Absolutely loved the stay. As the name suggests the hotel has a royal vibe. Looking straight into the lake from your balcony."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
9.0 / 10.0
It is a beautiful, homely hotel that feels cosy and welcoming. The mountain views from the front bedrooms are breathtaking. The staff were just so friendly and helpful and nothing was too much trouble.
There was nothing we didn’t like.
8.0 / 10.0
We received a warm welcome and a complimentary beer upon arrival. The room was small but had three beds (which we needed) and had a great view of the lake. We purchased the buffet breakfast and it was OK. The one challenge was parking. We dropped our baggage and had to park downtown and walk back up the hill. That was really the only downside.
Parking.
8.0 / 10.0
The hotel is very nice with very confortable lobby and a wonderful breakfast. Staff very helpful.
The standard room we received was very small, with a column in the middle of the facade and a small window with no view. Tea maker in a table with no socket to plug in. The location is on a hill making it difficult to access with suitcases.
10.0 / 10.0
Very beautiful property. Absolutely loved the stay. As the name suggests the hotel has a royal vibe. Looking straight into the lake from your balcony.
10.0 / 10.0
Amazing views of the lake, great location and very friendly staff
Nothing, it was great
9.0 / 10.0
The hotel is situated just next to mandarin oriental hotel , has a beautiful mini terrace , each room with Lake view has a small balcony , as hotel is situated high enough you can see the city very well and most importantly the lake.
The breakfast was really nice and they are so dog friendly, my little chihuahua loved walking around the property.
I would like to say a separate thank you to the hotel manager Bangin Salih - an incredible professional and kindest man, he really made my birthday at the hotel special (discounts , champagne and free parking space), he speaks all the languages of this world and is super hard working - thank you so much Bangin.
Defo recommend the hotel!
8.0 / 10.0
Location and staff
Hike up hill
8.0 / 10.0
Excellent front desk staff. Quick to fix a maintenance issue in our room and offered to change rooms if not fixed to our satisfaction. Excellent views.
Steep walk from bus to hotel. Be in shape or use cabs/Uber. Could use remodeling. A bit quirky.
9.0 / 10.0
Very nice and manager was very helpful , he made our stay enjoyable and we reached very late on 29 Oct, he guided us well in advance
Nothing, all good , happy stay
8.0 / 10.0
Comfortable and good location.
We had to leave early to catch the train and could not get breakfast but they did not refund what I paid for the breakfast.
10.0 / 10.0
This hotel was the best of my 3 week trip around Europe. The front desk person was exceptional. He showed us best places to visit around town and how to get there. Offered restaurants based on what we were looking to eat, We had a great meal and walk around town. He was the best!!!!
nothing
9.0 / 10.0
The room was beautiful and spacious with a stunning view. Breakfast was lovely and the location was stunning.
There was no landline phone which made it difficult to communicate effectively and also you could not order a la carte from room service as this was very limited as in snacks only.
7.0 / 10.0
Beautiful views and lovely room with a balcony
Very very impersonal, everything had to be done on line, even to order an extra pillow. It also took some time to get a reply.
7.0 / 10.0
Great Lake view, room was a good size but tired furnishings. Bathroom was basic and functional. Breakfast was decent. Very lovely staff
Slightly dated.
6.0 / 10.0
Location and staff were good
No WiFi reception in room. The food supplied by kitchen was cold and items in menu were not offer. Choices were cold pizza and fries.
7.0 / 10.0
It was very clean and the staff were very helpful
We liked everything about the property.
10.0 / 10.0
The location was ideal for walking throughout the Old Town. The lakeview from our room was incredible! The pass for free public transportation was convenient and easy. Arad was extremely helpful, friendly and knowledgeable about the area. He answered ALL of our questions with a smile! The rest of the staff were also eager to take care of our needs. Walking in Lucerne was easy to navigate. We would definitely return to this hotel and give it a high recommendation.
The hill to the hotel was a challenge with luggage. A taxi would be best if you have mobility issues.
1.0 / 10.0
The customer service
7.0 / 10.0
The breakfast was versatile and good.
The view from our room was incredible.
Room was comfortable, and spacious and everything you might need.
Friendly staff.
I have nothing negative to say about this property
8.0 / 10.0
The balcony and the views
We needed extra pillows
9.0 / 10.0
The location, views of the lake and the staff
The evening meal was basic and a limited memue
8.0 / 10.0
Spacious room, great views and really helpful and friendly staff
If catching public transport there is a big steep hill or steps ahead of you to reach the property so location was the only issue slightly
9.0 / 10.0
The view from the lake side hotel room and the hotel terrace. Also the breakfast was really good and the staff very helpful.
Evening meal was basic with limit menu
10.0 / 10.0
The location above the lake and our beautiful room facing it were great .
It was very hot would’ve been great to have had better AC / fans .
8.0 / 10.0
View very nice. Balcony big enough. Hotel appearance beautiful
7.0 / 10.0
Great location, good facility, and friendly staff. Expresso machine in room was a nice addition.
No ac in our room. Hot at the beginning of the night (in August) but cooled down eventually. Fan was provided and balcony doors opened for some fresh air. We checked in on time but the lobby is closed after 10 pm so make sure you arrive before that time.
9.0 / 10.0
The view
Both day time and night time
N/A
10.0 / 10.0
Stunning view from balcony. comfortable bed, clean room.
A little bit far from train station. Need take bus or taxi. But hotel provide free QR code to take bus.
10.0 / 10.0
The staff was friendly, and the view was nice. It was also nice to have the bus pass for the city.
The door into the bathroom was oddly paced, which caused it to hit the sink and not open all of the way. The shower drain did not have a flat cover, and my foot fell in the drain hole a few times.
10.0 / 10.0
It's a quaint little hotel that is old but very well maintained. It has a charm that will make me want to return to the same place one day. Not too far from the station and has a lovely view.
The bathroom isn't super fancy and the level 1 view is probably the least nicest as it's slightly obstructed by the roof deck below but it's still a beautiful view. Just a note that there is no fridge in the room (but staff are happy to store things for you downstairs)
9.0 / 10.0
The staff were so friendly and helpful! The location and view were outstanding. The balcony off the rooms was a nice touch for sitting out and having coffee.
No air conditioning and it was hot 🥵
5.0 / 10.0
The rooms facing the lake had amazing views from the second floor upwards. Some staff members were extremely polite and helpful, especially at the bar area. Location is good and central enough. Public transport is available just down the road.
I was given the keys to my room at 4.30 pm, after being told 3 times that it would be ready in 20 minutes. My husband's bedroom was on another floor, despite my request to have it beside my room, where I was staying with our son. I understand that these requests are not always possible, but there was no attempt from the reception to even consider giving us an alternative option. I had also booked a twin room to stay with my son, and when I checked in, I was told that I could move the beds away from each other myself, as the room setup was a double bed/room originally - no offer to request housekeeping to assist us with this, just was told to do it myself. Breakfast was €25 per person, which is fine, but when we arrived at 9.30 am to have it, my son was told that there were no more pancakes left for that morning. The dinner menu is very limited, and the food was served in plastic bowls. Also, please be aware that this hotel has no air conditioning, which makes it very difficult to stay in and sleep during the summer and heat waves - I only realised this after I had made a non-refundable booking, so my fault.
10.0 / 10.0
The old world charm and views were spectacular! Sitting on the terrace with stunning views for afternoon drinks was brilliant. We had great service especially from Radish (probably not the correct spelling) who was in charge of the Bar!
Lack of air conditioning and mini fridge
10.0 / 10.0
Very proximate from lucern train terminal (15min walk). 5 min walk from Lucern lake and old town and the famous bridge. Its overlooking the lucern lake and town as the hotel is above the cliff- spectacular view esp during sunset. Plus they allowed us to store our luggages after we checked out, so we can still stroll around lucern. Free nespresso coffee pods, tea, fast wifi, clean room, fresh linen, free generous shampoo, hand soap and body wash.
None.
8.0 / 10.0
Beautiful views
Shower leaked quite badly.
10.0 / 10.0
Clean staff friendly and close to everything
9.0 / 10.0
I liked the lake view and the cute little balcony. Easy trip from train station on bus 24 6 and 8. Alight at stop called Casino.
A fridge in the room would be nice
10.0 / 10.0
Great views, everything within walking distance, great breakfast and superb staff.
1 layer toilet paper 🙁
8.0 / 10.0
Good breakfast, attractive building and ambience
No desk with light or tea making kit in room
10.0 / 10.0
Complimentary tea and coffee pack will be provided
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Hotel Royal Luzern. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Hotel Royal Luzern pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Hotel Royal Luzern?
We found 17 amenities for this rental. This includes business facilities, free wifi/internet, non-smoking, pets allowed, and heating.
