Ambassador Self Check-in Hotel
Top rated by guests





8.0Excellent
(1,526 Ratings)
"Very clean and warm"
Verified guestDon't miss out! Price and availability may change
3-Star Hotel
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
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Located close to the Old Town, the Lion Monument and Lake Lucerne, the Ambassador Luzern features rooms with a mini-bar and free Wi-Fi.
Golf course (within 2 mi)
Free WiFi/internet
Free Parking
Non-smoking
Pets allowed
Heating
Balcony/Terrace
WiFi/Internet
Garden
Accessible Parking
Smoking allowed
Safe
Accessible by lift
Key card access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
Top rated by guests
8.0Excellent
(1,526 Ratings)
"Very clean and warm"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
9.0 / 10.0
Perfect location, super close to everything with a parking garage right next door. Spacious and very clean room with a comfy bed. Breakfast had everything we needed including very good Swiss cheese. Super easy self check in.
Furniture is outdated but not too bad
5.0 / 10.0
Location - 15 min walk to train station. Close to shops, waterfront & bridges. Continental buffet breakfast was nice.
Hot & stuffy inside while below zero outside. Pillows & bed hard as a rock with heavy doona even though it's hot inside. Industrial bathroom fan switches on with the light, then roars for ages afterward. Broken shower screen making it difficult to step into bath/shower.
6.0 / 10.0
I love that there was sufficient explanation throughout the hotel in absence of physical staff at check-in. The luggage storage for 2CHF was a bonus to my stay when i wanted to explore after check-out. The room was cozy and was grateful for how clean and large it was. It was conveniently central and felt very safe despite noises late at night outside my door, which was probably due to being next to a door.
I despise the fact that when I went to get breakfast, there was no one to greet me. Only after I had plated food, I was informed by staff that since food was not included in my stay then I would have to go downstairs to pay at the kiosk before I can continue my breakfast. This was very embarrassing because had I known that then I would have done so rather than have to leave my food unattended. This could have been easily avoided if someone was there to let me know at the breakfast hall at entry. I left the food there and checked out of the hotel because I found that very unprofessional. I am grateful that she was polite, but it took off points of my review of the stay.
10.0 / 10.0
Very clean and warm
8.0 / 10.0
Good location
Easy to check in
Super comfy bed
Breakfast area is a bit small and is hard to navigate when busy
No water bottle available in the room
6.0 / 10.0
Good location, staff very helpful
fridge was unclean and not cold enough, no toiletries, overpriced for a simple room
9.0 / 10.0
Perfect location
No one to
Talk to if there is a problem
9.0 / 10.0
Room was well designed with lots of hangers. Bed was extremely comfortable and large. Was exactly the right temperature.
Breakfast was good with Gluten-free rolls provided. Could have coffee at all times in the dining room.
Some absolutely superstar decided to make a hot dinner in their room and triggered the fire alarm. Which we could barely hear because the room was so well sound insulated. Great for sleep, bad for emergencies.
If you put coats on one of the wardrobes, you can't actually shut the door.
7.0 / 10.0
Location and breakfast
basic room
9.0 / 10.0
Very good location, nice place to stay.
Large bed.
The bathroom was pretty big.
No air conditioning and since it is very noisy outside the room we kept the window shut so it was hot at night. There was a fan though.
10.0 / 10.0
Absolutely brilliant to have left luggage lockers so we could begin our exploration of Lucerne immediately instead of having to lug our bags around or wait until check in time.( returnable CH or 2 Euro coin needed )
Very, close and a short, easy walk to the station.
Central to everything.
Very helpful receptionists
So nice to be able to get tea and coffee and cold water all free plus a microwave all day long in the breakfast room Would absolutely definitely return. Take your bathers, swimming in the lake is a beyond wonderful experience ❤️
N/A
7.0 / 10.0
Location, ease of checking and out.
The room was very hot and stuffy. It was hard to sleep due to heat.
7.0 / 10.0
location, good breakfast, easy checkin
the room temperature was to hot
1.0 / 10.0
Nothing we like
Almost everything
6.0 / 10.0
Great location and self check in process was nice and straightforward.
The pillows appeared very full and comfortable looking but seemed to collapse as soon as you lay on them. I had neck pain for days as a result of them. Likewise it was routinely 30 degrees Celsius during our stay and the lack of air conditioning was dreadful. We would have to take freezing cold showers before bed and hope we didn’t wake up during the night with the heat which unfortunately did happen every night for me and my wife. So we didn’t sleep well at all during our 3 night stay. Given the exorbitant prices of Switzerland I don’t think I’d say this is good value for money.
7.0 / 10.0
The fact the adjacent hotel staff could answer my questions. The self checkin part was not useful.
Personnel in adjacent hotel helpful.
8.0 / 10.0
Clean, comfortable, good breakfast, easy check in experience, standard
Walkable from the train station, but not the closest. It was a little hard to find- Google maps had us going through the adjoining shopping center which was closed. But once we turned the other direction on the street, the entrance sign was clear.
9.0 / 10.0
Big rooms with excellent breakfast. wry. loss to gas station which made it easy to go to various excursions such as Mt. Rigi and Platus!
no AC in the room! Opening the windows at night made it comfortable but extremely busy and noisy
9.0 / 10.0
Well located, spacious bedroom for 3 people, breakfast buffet, parking arrangement
Nothing critical. Bathroom is ratger in the small side for a person with rollator,…but manageable
7.0 / 10.0
I like it because it's near the train station and self check in anytime specialy with a delayed arrival.The room is clean and smeel clean.
They dont have kettle in the room.I sleep late and I want to drink tea at midnight the hot water is in 2nd floor and closed at 10pm. There is only 1 pillow and there's no top sheet and blanket.
7.0 / 10.0
Location was great, self check in was very easy.
Self check-in a bit cold. Prefer to have people around. Room a bit basic.
9.0 / 10.0
Location - excellent location, short walking distance (10 mins) to Lion Monument, Luzern main train / bus station, bus stop right in front of the hotel, good restaurants, COOP & Migros like just next door. Fairly large corner room, for 3 pax. Very polite and responsive staff
Poor location of electrical wall sockets - eg located under the TV counter, none at bed side tables. ( we had to plug in the electric kettle on the floor, next to the sofa bed)
6.0 / 10.0
A standard hotel for short stays but no mod cons. Clean rooms and facilities. No tea or coffee in rooms. Hard to find. Good for 1 / 2 nights, but I would recommend spending a bit more cash if you want a better experience, but it does what it says on the tin. Thanks for the stay.
9.0 / 10.0
Well maintained property and very near to city centre. Amenities are good and convenient for transport as well
9.0 / 10.0
3 adults in a room with 1 big bed and 1 comfortable big bedsofa, modern and clean bathroom.
Rich Breakfast buffet with very kind service.
Preferred rate parking ticket available at the reception of the hotel around the corner
In front of Burbaki museum and Loewendenkmal,
7.0 / 10.0
Location. Room was spacious.
Check in was late 20 minutes. Pillows very flat and uncomfortable
8.0 / 10.0
It's difficult to find any affordable accommodation in Lucerne, so we appreciated the functional, no-nonsense nature of this self-check-in hotel. If you need human help, you can go to the reception desk next door. The hotel is centrally located about a 10 minute walk from the train station, with a shopping mall, supermarket, and other amenities nearby.
9.0 / 10.0
The location and room itself were wonderful. Beds and bathroom were clean and comfortable.
I did not like not having any contact either staff and had messaged to try to check in a little early and never heard back. Everything closes early and it would have been nice to have been informed of this.
9.0 / 10.0
Good size. Excellent location. Easy check in. Fair price. Good breakfast.
Nothing.
5.0 / 10.0
ridiculous breakfast. no scambled eggs only hardboiled.
7.0 / 10.0
Location
No kettle and have to go down to get hot water for coffee.
10.0 / 10.0
The location was a quick walk from the train station. The shower was absolutely amazing. The staff was so friendly and everything was very clean!
4.0 / 10.0
the ventilation is broken in the bathroom and there is no Air Conditioner in the room.
8.0 / 10.0
Unfortunately the second day I found the room service person left the changed rubbish bag on my opened suitcase. What was that about?
1.0 / 10.0
It’s a pathetic experience we have got in ambassador…wifi wasn’t working and when complained about it the staff didn’t bothered to look into it.
There was nothing to liked. Room was so hot and they gave tiny table fan
8.0 / 10.0
great location
very clean
ac was not working
8.0 / 10.0
- central location in the middle of old town, all sights in walking distance
- bus stop to train station and the Pilatus gondola just next to the front door
- room for 3 people big enough for 3 persons
- you receive free transportation card by email which you can use for public transport in Luzern
- the water kettle in the room would be nice
- furniture is a bit old and sofa for additional person really not so comfortable. but generally we had really good stay there and we would stay there again
9.0 / 10.0
Breakfast staff at Lapin restaurant exceptional at meeting needs of guests. One girl in particular made us feel extremely well catered for and went above and beyond.
Dinner at restaurant (same place) provided good service and meals of Swiss cuisine.
Loved our room also - courtyard view with opening window. Fan provided but not needed
Connect Ambassador to hotel De Lapaix so guests do not have to walk outside to access restaurant and reception
9.0 / 10.0
convenient with parking very near by. location is good, a short walk from the old town and lake.
all good. clean, tidy comfortable but basic room, good bathrooms and plenty of hot water
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Ambassador Self Check-in Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Ambassador Self Check-in Hotel pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Ambassador Self Check-in Hotel?
We found 18 amenities for this rental. This includes golf course (within 2 mi), free wifi/internet, free parking, non-smoking, and pets allowed.
