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Hotel Indigo El Paso Downtown by IHG

Top rated by guests

Outdoor pool, open 8:00 AM to 10:00 PM, free cabanas

Suite, 1 King Bed | Room amenity

Desk, iron/ironing board, cribs/infant beds, free WiFi

Shower, hair dryer, towels

Desk, iron/ironing board, cribs/infant beds, free WiFi

8.6Excellent

(1,009 Ratings)

"The location, the pool and the restaurant are great!"

Ameyali

Don't miss out! Price and availability may change

8.6 / 10.0

Excellent(1,009 Ratings)

Hotel in Ciudad Juarez

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Hotel in El Paso with a 24-hour fitness center and a 24-hour front desk
Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a snack bar/deli, and valet parking.
Hotel Indigo El Paso Downtown by IHG offers 119 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Televisions come with satellite channels and pay movies. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Amenities at Hotel Indigo El Paso Downtown by IHG

Pool

Air conditioner

Internet / Wifi

Laundry

Balcony or Patio

TV

Wheelchair accessible

Map of Ciudad Juarez

city location on map

Nearby attractions

El Paso Chihuahuas

Scenic Drive - Overlook

War Eagles Air Museum

Hueco Tanks State Park & Historic Site

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Expedia provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Expedia

$$$$

Top rated by guests

8.6Excellent

(1,009 Ratings)

"The location, the pool and the restaurant are great!"

Ameyali

Don't miss out! Price and availability may change

$$$$

8.6 / 10.0

Excellent(1,009 Ratings)

Hotel in Ciudad Juarez

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Ciudad Juarez

city location on map

Nearby attractions

El Paso Chihuahuas

Scenic Drive - Overlook

War Eagles Air Museum

Hueco Tanks State Park & Historic Site

Available Rooms

About this hotel

Hotel in El Paso with a 24-hour fitness center and a 24-hour front desk
Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a snack bar/deli, and valet parking.
Hotel Indigo El Paso Downtown by IHG offers 119 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Televisions come with satellite channels and pay movies. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Amenities

Pool

Air conditioner

Internet / Wifi

Laundry

Balcony or Patio

TV

Wheelchair accessible

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Expedia provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Expedia

Ratings and reviews

8.6 / 10.0

Excellent(1,009 Ratings)

5.0 / 10.0

Very nice hotel. The noise didn’t bother us from the bar, but we were on the 12th floor. The staff was amazing! The location was perfect! We had a bit of a busy problem with the air conditioning, but it was taken care of promptly. The hot water works, but takes forever to heat up. I guess, because it’s on such a high floor. My suggestion would be to turn the hot water on, go downstairs and eat breakfast, and then it should be warm by the time you get back up. Lol.

5.0 / 10.0

The room was exceptionally clean!

5.0 / 10.0

Great staff and location.

4.0 / 10.0

We did not utilize the bar this trip, but the area was good and the room was comfortable. I do wish for future stays that there were refrigerators and microwaves in the room.

5.0 / 10.0

We were in town just for the day. I’ve been wanting to stay at this hotel for a while and this was a perfect opportunity. The pool looked so great and the restaurant and bar looked so fun. Next time I will stay at least a couple of days to enjoy everything the hotel has to offer.

1.0 / 10.0

We were supposed to have a court hearing, but it was canceled. We called to the hotel for changing the date but, anyone didn’t answer us just they said, we should do online on site unfortunately we couldn’t change online too.

2.0 / 10.0

The Air con is too high of the ground and doesn't provide enough cold air to circulate. Some better pillows please, way to soft.

5.0 / 10.0

Excellent service from everyone! Thanks

1.0 / 10.0

It’s was not a very good experience. Room temperature was hot AC not working was only offered a fan to “help” cool room down. and no manager on duty and was only available on Saturday after 3pm will not recommend this Hotel to anyone

2.0 / 10.0

Hotel is very aged. Rooms and halls are very hot and stuffy. Room had a lot of dust on many things. The shower had a big rust hole which resulted in the room below me leaking and maintenance having to come in my room mid stay. Pool is nice but was very cloudy and muggy. Bad area is nice.

6.0 / 10.0

I always stay at this hotel but this time the water was shut off.

10.0 / 10.0

The location, the pool and the restaurant are great!

10.0 / 10.0

.

2.0 / 10.0

There was literally no hot water in our room. It was horrible. The whole room is terribly dingy. The look is modern but upon closer inspection it is very dinged up and old.

5.0 / 10.0

The staff was amazing upon check-in. The room was nice and the layout was relaxing.

4.0 / 10.0

Overall the Hotel Indigo was a great experience. For our first time to El Paso it provided at GREAT location to access downtown, the baseball game, and many restaurants within walking distance. The valet service was fast and attentive so there was very little wait. The Indigo staff was overall good. William was the front desk attendant and was attentive to several questions I had including local food options (they were perfect suggestions to!) The rooms were easy to get to and the security features with the room cards were nice as well. There were a couple of issues that were disappointing. The AC in our room did not keep the room cold and in fact was more humid than cold. We told the staff but there attempt to fix did not do much. The ceiling above the shower looked to be patched but the paint and the area was not well finished and looked pretty rough. In the men's restroom in the lobby there appeared to be some patch work done behind a large portion of the wall in the stall. It was not painted or attended to so it looked pretty rough. All in all I liked my stay at the Indigo and would return! The fixes and attention to detail would only make it that much better!

5.0 / 10.0

Our stay was great! Nice clean hotel the beds were comfy and the shower had great pressure. We had a pool view and it was pretty

6.0 / 10.0

Found dirty sock. Parking attendants rude. Some bar staff difficult to wrangle down.

10.0 / 10.0

Bar staff was fantastic. Rooms were clean and well maintained. Great experience, beautiful views, wonderful people!!!

10.0 / 10.0

Great place

4.0 / 10.0

I didnt like that the ac unit or the room wasn't cold enough not even through the night...it was hot in the room...

10.0 / 10.0

The only reason I’m putting a negative review is because I’m led to think my glasses were stolen from my room. I left housekeeping there and when I returned from an hour trip, my glasses were missing. It’s unfortunate because my stay was very positive.

10.0 / 10.0

The staff were super friendly and helpful it was our anniversary and this was the perfect getaway for the weekend. The room was comfortable and nice to hang out in! Overall we had an amazing time!

5.0 / 10.0

The room was amazing, the hotel, had an amazing view of El Paso. Liked the pool area that had an area that someone could grab drinks and relax. It was a great experience for myself. Just wish the AC was easier to use, my room was set at 64, and when attempted to change the temp, the AC wouldn’t work.

3.0 / 10.0

The front desk staff were amazing. The walls were very thin. We could hear children in the hallway after 12am and doors closing loudly. It definitely affected our sleep and comfort. This is the first upscale hotel that has happened with us.

8.0 / 10.0

Nice, renovated hotel downtown. Very affordable. Nice pool and bar. Room clean & comfortable. Staff was very nice.

10.0 / 10.0

Friendly staff and nice pool. Enjoyed my stay.

10.0 / 10.0

Great stay

4.0 / 10.0

The property is very dated and needs a lot of attention. The air conditioning is not sufficient to keep the rooms cool. The staff was very nice and tried to accommodate us. After attempting a different room and finding the same air conditioning issue, we left to find another property to stay for the remainder of our trip.

5.0 / 10.0

We had a blast, it was my bday weekend and me and my family enjoyed it so much, from the delicious food, the pool and the activities they offer we even got to do a sound bath session that was amazing! Always a pleasure staying at the Indigo Hotel!

10.0 / 10.0

This is such a beautiful hotel and all the staff were wonderful. Pet friendly and kind people!

10.0 / 10.0

The staff and property are amazing! Felt very welcome. Will not ever stay anywhere else besides Indigo!

1.0 / 10.0

Dont stay too loud and nothing works

5.0 / 10.0

Great hotel!

10.0 / 10.0

Great place to stay in downtown. Rooms are great. Pool and bar area was fun to hang out in. They have a live band on weekends.

8.0 / 10.0

Very Bougie Hotel , staff was wonderful, rooms are nice and clean . Microwave and fridge were great. Restaurant on property was very good and there pool is beautiful. Would definitely stay here again.

8.0 / 10.0

Very nice hotel, and a nice experience. The pool area is great. Deandria at the lounge was the best. Very friendly and good at her job. A special thanks for her attention to us. The reason I am not giving a five star review was primarily due to housekeeping. Not to be petty, but it would be nice to have the coffee supplies and toilet paper replenished.

8.0 / 10.0

Stay here a few times a year. Nice fun place. Conveniently located. Everything is always nice. Only complaint was a/c wasn’t really working in our room or on the 12th floor.

10.0 / 10.0

Staff was very friendly, pool area was amazing. New favorite place to stay at when in El Paso.

10.0 / 10.0

It was nice to be back in El Paso and stay at Hotel Indigo as a visitor. Friendly staff, great pool environment. and tasty food! Keep up the good work. Jason

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