Arbutus Inn

There's no kitchen on site. Parking was very convenient and safe. Staff were receptive to my needs. Only slight downside is there was no working heating system in my room. There were 3 portable space heaters in my room. Only 2 worked. It didn't really bother me, but a couple or family might find themselves tripping over heaters. And it's not as effective as baseboards or forced air. No heat was on when I arrived. It took a long time to heat the room up, and then I ended up waking up in a pool of sweat. Room was super clean and a great value for Victoria.

Staff, clean room, bathroom,

Clean room, but no free water even upon arrival

Smell

Perfectly fine basic room. Clean and functional

It was quick and great

Fantastic proximity to the Victoria Curling Club. This small, unassuming hotel is perfect for a weekend away or a quick business trip. There are plenty of options for a meal within a five minute drive or Tim’s is just around the corner. The rooms with two double beds are nice but small. The bedding is nice quality but the mattresses are firmer than I like (Probably preferred by most people though).

Clean room great price on hotels.com 149$ after tax. There was 2 beds, microwave, fridge, complementry coffee. Staff was pleasant. Beds were pretty comfortable. No complaints.

Have stayed at this hotel twice in the within a week span. All the staff have been great! It is because of the staff and the comfort of the hotel that we booked again while I Victoria.

Easy travel to cancer clinic

A humble property in a charmless part of town. BUT owners do what they can. Fixtures in room, e.g.linens, good quality. Parking tight but ok. Truck rental abuting building. Need I say more?

This is a really nice motel. Very clean.

Clean room, friendly staff

Awesome staff. Super helpful. Stains were seen on supposedly clean towels however. Visible dust was seen accumulated on the AC's filter. Room was otherwise clean and tidy.

Overall enjoyed this place. The front desk staff were fantasic, the room was clean and the bed was comfortable. The only downside of my stay was that my room was on the lower level, and every morning between 6 - 6:30 slamming, banging and voices from the hallway woke me up. Not sure if it was other guests, or staff (the laundry and househeeping facilities were down the hall),, but it was disruptive.

I found this property very clean and inviting. Staff was very friendly and knowledgeable.

We stayed for one night and it was clean and quiet

Enjoyed our stay

Rooms were clean wifi was good.

Very clean! Pleasantly surprised

Great price.

When you sleep on the ground floor, there is tile outside and you can hear everybody walk up and down the hallway. Very noisy.

Clean room, very friendly staff

Great place clean quiet and reasonably priced too!

Room/bed very comfortable. Staff helpful. An older inn very well upgraded and kept.

Big room with a second bedroom was a plus,nice to have a kitchen. Only knock was the a/c was very loud but great location to downtown. Would stay there again.

Beds are comfortable, the staff were nice. There was not elevator or cribs so it was a little hard to travel with a toddler.

An inexpensive stay in a great area- easy to get around and close to downtown core- walkable. Overall no issues, nothing fancy but a decent place to stay.

Lovely staff

Very dated - rooms were hot, air conditioner wasn’t working effectively.

Parking lot wasn't great

Be forewarned there is no elevator, there's an awkward door to get through for the stairs. Stairwell and hallways were extremly warm so doing 3 trips to get up suitcases isnt for those with mobility or medical issues. The suite was dirty. No way to sugar coat it. The cubbies where the fridge is and beside the bed have a thick layer of dust. The sheet on the one bed had stains, pink and black. The bathroom thick dust on chrome trim, back of door has what looks like blood spatter and more dust on beveled edges. All around the stainless steel toilet paper roller has dirty drip marks and dirt along the top. Tiny shower, really poor water pressure or crappy showerhead...either way unless you're over six feet tall the water will spray around you. And expect to be surprised that hot water comes on first then you have to keep turning to make it cooler. That being said the water never really got hot. No bath mat so opening the shower door makes the floor wet. Ive never been in a hotel without a mat. And short black hairs on the bathroom wall and in the shower. This wasn't a cleaner missing a spot this was definitely about quality control and cleaners not working off an effective checklist. As for staff they're behind a plastic partition and sitting low so other than check in there was no interactions. All in all we wont be choosing the arbutus inn again which is really too bad because it has great potential.