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Novotel Zurich City West

Top rated by guests

Aerial view

Suite, 1 Double Bed | Free minibar, in-room safe, desk, laptop workspace

Suite, 1 Double Bed | Free minibar, in-room safe, desk, laptop workspace

Suite, 1 Double Bed | Free minibar, in-room safe, desk, laptop workspace

Suite, 1 Double Bed | Free minibar, in-room safe, desk, laptop workspace

8.2Excellent

(1,027 Ratings)

"comfortable beds and great internet access and Kids loved swimming pool and nice breakfast."

Raz

Don't miss out! Price and availability may change

8.2 / 10.0

Excellent(1,027 Ratings)

Hotel in Zurich City

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Family-friendly hotel with a 24-hour fitness center and a 24-hour front desk
An indoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a coffee shop/cafe are onsite.
Housekeeping is available on request.
Novotel Zurich City West offers 144 air-conditioned accommodations with free minibar items and safes. Smart televisions are featured in guestrooms. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities at Novotel Zurich City West

Pool

Air conditioner

Internet / Wifi

Laundry

Balcony or Patio

Wheelchair accessible

Garden

Map of Zurich City

city location on map

Nearby attractions

Swiss Museum of Transport

Nature and Animal Park Goldau

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Expedia provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Expedia

$$$$

Top rated by guests

8.2Excellent

(1,027 Ratings)

"comfortable beds and great internet access and Kids loved swimming pool and nice breakfast."

Raz

Don't miss out! Price and availability may change

$$$$

8.2 / 10.0

Excellent(1,027 Ratings)

Hotel in Zurich City

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Zurich City

city location on map

Nearby attractions

Swiss Museum of Transport

Nature and Animal Park Goldau

Available Rooms

About this hotel

Family-friendly hotel with a 24-hour fitness center and a 24-hour front desk
An indoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a coffee shop/cafe are onsite.
Housekeeping is available on request.
Novotel Zurich City West offers 144 air-conditioned accommodations with free minibar items and safes. Smart televisions are featured in guestrooms. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Internet / Wifi

Laundry

Balcony or Patio

Wheelchair accessible

Garden

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Expedia provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Expedia

Ratings and reviews

8.2 / 10.0

Excellent(1,027 Ratings)

5.0 / 10.0

We stayed 2 nights at the Novotel. It is an awesome hotel. The only downside was the breakfast food was all cold, even the food supposed to be hot, like bacon and eggs. Other than that, the rooms were nice and clean and staff were very helpful and friendly.

5.0 / 10.0

Without doubt one of the best hotel I stayed during my trip to Switzerland. We were warmly welcomed by the staffs… the room was allocated immediately upon arrival. The staffs were extreamly friendly , flexible restaurant… nice ambiance’s.

4.0 / 10.0

Nice hotel in a convenient location for the city centre. Resturant didnt have much choice.

10.0 / 10.0

comfortable beds and great internet access and Kids loved swimming pool and nice breakfast.

8.0 / 10.0

The area was quite safe and convenient for public transportations.

10.0 / 10.0

The front desk staff were friendly and helpful. The strict early check in process was lengthy although I paid extra for it. They need to realize that a customer who have travelled far and is tired they need refreshment. so the staff needed to clean it up earlier espcially when I had contacted them early. The second issue was it was hard to get hold of hotel clerk over the phone from overseas.

8.0 / 10.0

Comfortable but small room for 4

3.0 / 10.0

Our bed was two single beds pushed together so you kept falling down the middle of them during the night! Which meant me and my wife could not hug! The pillows were really hard, like rocks! Did not sleep very well. The morning buffet was so expensive, even though the kids were “free”, it was still 31 Swiss Franks per person!!

4.0 / 10.0

My room was smelling musty. Hallways smelled musty. No closet space in the room. I didn’t realize I hooked a hotel that was so old. Lobby was great the restaurant ok.

1.0 / 10.0

I was very disappointed with the customer service from the Novotel Reservations team. Unfortunately, my wife fell sick and we had to cancel my plan partially. Even after describing the whole situation and sharing all the the travel documents with the Reservation department, they simply ignored my case and avoided to help. It was not expected from a reputed hotel like Novotel. If they care about their customer and discuss this matter further, I would love to talk to them.

2.0 / 10.0

Would not stay here again

5.0 / 10.0

First and foremost the Staff was very attentive to our needs whether we needed extra pillows, extra blankets, any info or recommendation on sight seeing or restaurants to eat at the staff was great. It was my wife and two 21 year old daughters staying at the Novatel for 5 nights for holiday from the States. . Rooms very clean. Hotel located in a good location. Not very touristy (which we like) but walkable to train station (about 20 minutes). Lots of restaurants to choose from on the walk toward train station. Grocery store across the street 2minute walk.

8.0 / 10.0

Good: Lobby, Breakfast, clean hallways and rooms. Needs improvement: staff serving breakfast needs more training on how to interact with guests Suggestions: As the room pricing is on the higher side, it would be better if breakfast is included.

8.0 / 10.0

Good hotel.

10.0 / 10.0

The food was great and so were the amenities.

10.0 / 10.0

We spend one night in this hotel. Matched with my expectation with a brand name of novetel hotels. Would return in the future.

4.0 / 10.0

Very clean indeed

4.0 / 10.0

I liked the location,the upkeep was also very good ,what i didn't like was staff attitude it was careless and not welcomingat all , the restaurant never answers the phone for room service, the front desk didn’t care at all about that,we booked a room for 2 adultsand 2 kids ,but we got was 4 befs cramped in a small room ,i visit zurich all the time with my family ,i cannot say that i will stay in this novatel .Thank you.

6.0 / 10.0

There was absolutely no facilities which are bare minimum, like - no iron board or coffee machine or water bottles in the room. Staff was not available most of the time to make the sofa bed, and the worst of all - no one picks up the front desk phone. You literally need to walk down to them every time. Breakfast was decent and locality is well connected.

2.0 / 10.0

Certainly not the usual standard of a Novotel - it was connected to sister hotel the Ibis and it certainly felt like they put a lick of blue paint on an Ibis. By far the poorest Novotel I’ve stayed in but comfortable for a lower end hotel.

10.0 / 10.0

Not too far from tram station. Rooms are big enough. The area is very quiet but near by a venue and some restaurants

4.0 / 10.0

Nice hotel but the price-quality ratio is not very good.

10.0 / 10.0

Room was little small for us couple with 2 kids but not bad. You get what you pay for. Very conveniently located from old town, 15 minutes tram ride away. Tram is actuly 2 minute walk. Great brakfast, nice pool, customer servicw great. Microwave not in the room but in the lobby. Play area for kids. Very nice environment. Will definitely recommend for family travel.

5.0 / 10.0

Friendly and helpful staff, comfy beds, clean all round, really nice food and clean with heated pool, would recommend!

10.0 / 10.0

Very good Hotel

8.0 / 10.0

Liked the easy 5 minute walk to Hardbrucke rail station. It's in a quiet and safe area of the city. The pool was good although a little on the cool side. The room was quite spacious and comfortable. We slept really well.

1.0 / 10.0

Vacation | Family We had a horrible experience at Novotel. Firstly we had prepaid two rooms for 2 nights. We were stuck in Zermatt due to storm and messaged asking them to cancel one day and requested if they can refund. They didn't respond. Next day we messaged letting them know that we are on the way and we will be checkinf in for the night, again no response. When we finally made it late at 9 PM for 2nd night. They said our booking doesn't exist and after showing the receipt amd proof of my emails they said they gave our rooms due to no-show. The receptionist was very rude. When I asked at the bar if I could order take out for kids; the staff was rude and and said no instead of helping me. Eventually after arguments the rooms thry gave us were a downgrade from what we had booked. They basically charged us for two nights and gave us a downgraded room for one night. I have traveled and stayed in Novotel in Paris, Brussels, Costa Rica but never had such a bad experience.

10.0 / 10.0

We had a god experience.

10.0 / 10.0

Best hotel, 1 minute walk to tram station.

10.0 / 10.0

Good

6.0 / 10.0

The location is not bad easy access to center city I don’t like that the ac is not working properly

3.0 / 10.0

Price / value isn't good at all. Car parking redeciuless expensive.

4.0 / 10.0

AC did

10.0 / 10.0

We touched down in Zurich at 8 am after a long 10-hour flight with our two kids, and we couldn’t believe our luck! The hotel was so accommodating – they helped us with an early check-in and didn’t even charge us! I was absolutely relieved and grateful for that. The front desk staff were incredibly friendly and spoke an impressive variety of languages, which made us feel right at home. The hotel itself is spotless, modern, and in a fantastic location. The restaurant had delicious food, and the drinks were refreshing, all served with amazing hospitality. It was such a wonderful experience!

10.0 / 10.0

Clean and great customer service

4.0 / 10.0

Bed was awful, so uncomfortable. I’ve had the worst couple of nights sleep in a hotel ever. The pool was freezing cold so my son could only swim for a short time as he was so cold. The staff were pleasant but that’s about it. This establishment is not 4 stars…Avoid at all cost!

10.0 / 10.0

Great location for easy access in and out of the city without being caught up in the centre. Felt welcomed from check in to checking out, staff were all very polite. Room was a good size with good facilities on site, a very pleasant stay.

5.0 / 10.0

Everithing perfect! Amazing!

6.0 / 10.0

Breakfast option are really good, dinning option very limited, we had a big car, and some times i had to go 2 or 3 times to remind staff to open gate, regards

10.0 / 10.0

Great place. Good breakfast. And friendly helpful staff

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