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VISIONAPARTMENTS Lucerne Neustadtstrasse

Laptop workspace, iron/ironing board, free WiFi, bed sheets

Coffee/tea maker, electric kettle

Bathroom shower

Shower, free toiletries, hair dryer, towels

Superior Room | Laptop workspace, iron/ironing board, free WiFi, bed sheets

7.0Good

(743 Ratings)

"Everything I needed. Really convenient and useful kitchenette and laundry. It was very hot so a cooling unit would be useful rather than just a fan. "

Adele

Don't miss out! Price and availability may change

7.0 / 10.0

Good(743 Ratings)

Hotel in Lucerne

3-Star Hotel

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsInternet / Wifi, TV, Laundry and more

About this hotel

Hotel in Lucerne
Along with laundry facilities, this smoke-free hotel has express check-in and express check-out. WiFi in public areas is free. Other amenities include multilingual staff assistance.
Weekly housekeeping is available.
VISIONAPARTMENTS Lucerne Neustadtstrasse offers 60 accommodations with coffee/tea makers and hair dryers. 30-inch flat-screen televisions come with premium cable channels.

Bathrooms include showers and complimentary toiletries. This Lucerne hotel provides complimentary wireless Internet access. Housekeeping is provided weekly.

Amenities at VISIONAPARTMENTS Lucerne Neustadtstrasse

Internet / Wifi

Laundry

TV

Map of Lucerne

city location on map

Nearby attractions

Swiss Museum of Transport

Ballenberg, Swiss Open-Air Museum

Nature and Animal Park Goldau

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Expedia provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Expedia

$$$$

7.0Good

(743 Ratings)

"Everything I needed. Really convenient and useful kitchenette and laundry. It was very hot so a cooling unit would be useful rather than just a fan. "

Adele

Don't miss out! Price and availability may change

$$$$

7.0 / 10.0

Good(743 Ratings)

Hotel in Lucerne

3-Star Hotel

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsInternet / Wifi, TV, Laundry and more

Map of Lucerne

city location on map

Nearby attractions

Swiss Museum of Transport

Ballenberg, Swiss Open-Air Museum

Nature and Animal Park Goldau

Available Rooms

About this hotel

Hotel in Lucerne
Along with laundry facilities, this smoke-free hotel has express check-in and express check-out. WiFi in public areas is free. Other amenities include multilingual staff assistance.
Weekly housekeeping is available.
VISIONAPARTMENTS Lucerne Neustadtstrasse offers 60 accommodations with coffee/tea makers and hair dryers. 30-inch flat-screen televisions come with premium cable channels.

Bathrooms include showers and complimentary toiletries. This Lucerne hotel provides complimentary wireless Internet access. Housekeeping is provided weekly.

Amenities

Internet / Wifi

Laundry

TV

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Expedia provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Expedia

Ratings and reviews

7.0 / 10.0

Good(743 Ratings)

4.0 / 10.0

Compact but well equipped micro studio

2.0 / 10.0

Appartment to small for 2 grown up people. A/C did not work and window could not stop the noise from constant train. Got new , larger room but still no A/C , window could not close properly (=no noise reduction.) foot panel ruined by water from Bath. Soundbar from larger screen without function. Extra cost for everything

3.0 / 10.0

This hotel is clean and the room was small but well organized. There is a closet with shelves but no where to hang clothes. The biggest drawback was the location. The hotel is right next to the train station so you need to be a really sound sleeper in order to stay here because the sound of trains breaking is a very high pitched sound of metal scraping against metal.

2.0 / 10.0

The location was fine. Not too far from train station and I could walk to many restaurants.

4.0 / 10.0

I never did check out the laundry set up but it was located really close to everything and anything. Especially the station which was relieving. The room was clean, a bit tight for two adults but we managed. I did fix the tv in there, it somehow never got plugged in but it was an easy fix. And y’all are quick to respond to questions which was relieving when I got waylaid on the way there.

3.0 / 10.0

No fresh air in room. Couldn’t open windows d/t 3/4 trains per hour and construction workers using jack hammer. Safe at night but very dark walk from train station. Couldn’t drain bathroom sink . Tower fan is a joke, more air from blowing out a candle. Didn’t know about turning on main switch. When person came over didn’t give me time to answer door. Just barged in.

3.0 / 10.0

Very basic no thrill room

1.0 / 10.0

Toilet no room to use. Everything falling apart - door handle and drapes coming off. Bed doesn’t fit 2 people. They also had a towel for 1 person and I asked housekeeping and she said that I have to request it online which means they would deliver the following day. How are they advertising 2 people but have towels for only 1 person? No hand soap. Had to use dish soap to wash my hands. Absolutely horrible. The check in code didn’t work when we got there and waited 1 hour outside the door to get the new code emailed to me. They said it was a glitch in their system. Overall hotels.com should not offer this terrible hotel /apartment. Also the trains pass every 30 seconds and can’t sleep with the noise. It is literally on the train track.

6.0 / 10.0

We

10.0 / 10.0

Everything I needed. Really convenient and useful kitchenette and laundry. It was very hot so a cooling unit would be useful rather than just a fan.

1.0 / 10.0

Stay away from this place. There is no AC in the rooms, only a regular ventilation system which is useless, making it extremely hot inside. Located 5 meters from the railroad so extremely noisy too. The worst part by far was the amount of bed bugs. Before going to bed they were already crawling on pillows and quilt. Had to leave the place in the middle of the night to find another accommodation.

2.0 / 10.0

Extremely expensive for the place - far from the city center and have constant and loud train noise.

6.0 / 10.0

noisy

1.0 / 10.0

Our room was situated above the train tracks. We heard trains all day and night. The room was so hot we couldn't close the window to block the sound.

4.0 / 10.0

We were in the corner of the apartment and it was so hot (no AC). It was so loud even with the windows closed from the trains. We wanted to keep the window open though because it was so hot in the room.

3.0 / 10.0

Pros: Staff was responsive to emails. Room was clean. Cons: The info provided on hotels.com states that (1) customers would receive a secure link to upload ID for check-in, but I didn't receive the link until I emailed a week prior to my arrival date; (2) customers can receive special access instructions if checking in outside of regular check-in hours, but I didn't receive any special access instructions even after a few inquiries. The email stated that I would receive the access code the day of my arrival. At 9:30 a.m. on the day of my arrival, I still had not received any access code. So I had to email to follow up. They responded within 3 hours but there was no mention of checking in at irregular hours. So I waited until the regular check-in hours. A few items (shower head holder, kitchenette faucet, sound bar anchor) were not securely attached. The welcome guide in the room suggests customers to email them, so I did so that I wouldn't be held responsible in case anything happened. It also asked us to check against their inventory list, but I didn't see the inventory list until after I emailed. There was no/poor AC/ventilation. The room was so warm that we had to open the window to sleep. But because it was so close to the train station and there was a train every 3-4 minutes, we eventually had to close the window. But the room was so hot with the window closed, meaning we couldn't sleep one way or the other. Room was small but we were aware and could handle that.

1.0 / 10.0

The walls are dirty, the AC did not work. The curtains were dirty. The noise from the trains is really bad.

8.0 / 10.0

It was convenient as a last minute booking. Very close to the tram stop. Has accessibility lift for luggage going up the stairs, and lifts. Can get a bit noisy during the late afternoon and night, many people out in the corridors, but otherwise value for money. The staff wouldn't give us the full room we booked at the start but they managed to fix the problem in the end. There were broken hooks on some of the beds and had limited coat hangers.

10.0 / 10.0

Only loud trains but all Great

2.0 / 10.0

The pictures are totally fake. We payed for a room for two people, the pictures showed good space even a little table with a chair. When we arrived we could BARELY walk in the room. They lied, the room we payed for was NOT the one we slept on. Check im was extra annoying because you need to send so much personal info in the website. The train station is the only thing you see from the window and you can hear the trains from the room. Terrible experience

4.0 / 10.0

the room was so tiny

2.0 / 10.0

First of all - the hotel team denied check in stating that they couldn't find the reservation at all. And more surprisingly, Expedia team comes back stating they will not be in a position to grant refund in this instance. i dont understand how on earth one can find this just and fair. I am completely upset with the way how this case is dealt with - both by Expedia & Vision apartments

1.0 / 10.0

A bunker managed from Poland. the phone number you gave is Polish. Weird when renting a place in Switzerland. 3 trainlines running under the room window. NOT mentioned before. Bathroom is so small that I had to use public toilets. Paid the top price for 12 sqm closet. Fit for dwarfs, but not for human beings. My feeling is that this organization is squeezing as much money out of every sqm.

2.0 / 10.0

The odor in the facility was awful and to the point that we had to get out of there. Do not book. There are much better options out there

3.0 / 10.0

Very small but central, close to station so loud from the trains. AC did not work so we needed windows open.

2.0 / 10.0

Noise from the train is just horrible. There is nothing to clean the dishes.

6.0 / 10.0

The AC was not working. We found a fan that we used but we had to open the window. Since we are just next to the train station, the noice was constent.

2.0 / 10.0

First and foremost, the room we were placed in had a door that didn’t lock. When we tried to leave, we tried everything to get the door to close behind us, but the door could actually be pushed open without even turning the knob. With no way to leave, we had to call and inform the staff, who told us to just wait in the room for someone to come fix it. Of course, we don’t want to waste our day sitting in their broken apartment waiting on a repair worker, so we asked to have our room changed instead, and they said they’d email us, which took almost 45 minutes while we sat in the room without any AC. We tried to crack a window, which then wouldn’t close afterwards despite our best efforts. Other notes on the general shoddiness include: All the electric sockets are on the wall crooked and in completely random position, the walls are scuffed, the bed sheets were stained and so were the towels. The shower curtain fell down in the room we were moved to. There wasn’t any kind of soap in the shower at all, so don’t expect amenities. There’s a coffee maker but no coffee or tea. And we couldn’t get a refund despite the horrible conditions! It’s also in a grungier part of Lucerne, surrounded by construction and worn down buildings, when most of Lucerne is genuinely gorgeous. I would rank it as marginally better than sleeping outside, but I wouldn’t recommend it!

4.0 / 10.0

The air conditioning was not cooling the room, which is really small, making hard to stay or sleep there. Customer assistance gave incomplete information.

6.0 / 10.0

Tried to contact customer service and no response ac died.

2.0 / 10.0

Our stay at VisionApartments was horrible. Our room was right above a busy train line and due to it being so hot outside, we needed to keep the window open for airflow. It was impossible to sleep between the loud noise and heat. Check in was not clear and we had to have Expedia contact them to get an email address to get the access code. There was water provided in our fridge, however the water wasn’t sealed so had been used and refilled. Expedia tried to contact the property to cancel our second night due to how awful the conditions were to sleep and they refused. Do not stay here.

8.0 / 10.0

Very easy check-in. Location was perfect. Able to park a block away. Very noisy with construction beside property early in the morning. Lots of train noisy but that wasnt too bad and calming sound. We did not see a spa which was adverised.

4.0 / 10.0

Check in process was a major hassle. They did not make clear that the passport information needed to be sent way ahead of time in order to get the access code appropriately. Room is extremely small, even though I was quite used to the small rooms in Japan, this was a whole other level. Very hot in the summer. Would not stay again, not enjoyable. Not even close to the 7.0 rating that it has on Expedia. Stay away if you want a great time at Luzerne

4.0 / 10.0

The room is nice, but no AC just fan. Sometimes its quite hot there

8.0 / 10.0

Very clean

4.0 / 10.0

The place is not bad. But when you traveled from another country and have been awake for 24 hours and check in to find a bed with a wet feces/vomit stain and have nobody there on the premises to get you a new room or new pillows, sheets, and a blanket. Not good. I literally slept in my clothes, using a bath towel as a pillow after I took the filthy linen off the bed and flipped the mattress. They provided me with new linen the next morning and the place was small and nice. That was just an absolutely horrible first impression to make on a tired traveler just looking to have a comfortable sleep. They gave me a small care package the next day which was nice but I would have much preferred an unsoiled bed when I checked in.

5.0 / 10.0

first staying in an online check in concept but it went smoothly and management was quick to respond and very accomodating, great Ethiopian restaurant down below.

4.0 / 10.0

Do not stay here in the hotter months- room was basically a sauna. When I reached out about the giant air unit in the room not working they responded by saying they gave us a fan. If you try and open the windows to let some air you will let bugs in that area attached to the streetlight right outside the window. Check in process also took over a half hour just to get a code for the room and you will get rudely kicked out of your room at exactly 10am the day of check out- I do not recommend this property to anyone

10.0 / 10.0

went in 2018 and absolutely loved the hotel. Unfortunately we couldn't stay the whole time but we loved the location and how well it was maintained.

0.5 / 10.0

its a small space .. oddly shaped .. okay for sleeping onlynon of kictchen based plug and devices worked. TV also didnt work, the aircon didnt work the first day. But its very clean and new building. walking distance from the station.all of their number online are mostly wrong... even hotel dot com doesnt have the right one... do contact them before you arrive to get access code.

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